Nortel Business Communications Manager Ata2 Instructions Manual

							© 2001 Nortel Networks
P0941629 Issue 02
Business Communications Manager 
ATA 2 User Guide 
						

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Contents
About Business Communications Manager ATA 25
What does ATA 2 do? 5
Feature List 7
Alternate Line 7
Call Forward 7
Call Park 7
Call Park Retrieve 7
Callback for Call Park 7
Call Pick-up (Directed) 8
Call Pick-up (Group) 8
Call Queuing 8
Camp-on 8
Conference Call 8
Conference Hold 9
Conference Consultation (Split Conference) 9
Disconnecting One Party 9
Hold Call (Exclusive) 9
Hold Call (Public) 10
Hotline 10
Last Number Redial 10
Line Pool Selection 10
Page (General) 10
Page (Intercom) 10
Page (External) 10
Page (Intercom/External) 10
Priority Call 11
Privacy Control 11
Restriction Override 11
Ring Again 11
Reply To a Ring Again Signal 11
Saved Number Redial 12
Send Message 12
Service Mode 12
System Speed Dial 12
Tones 12
Transfer 13
Blind Transfer 13
Transfer using announce 13 
						

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Transfer using Conference 13
To Transfer an external call to a co-worker with a line appearance using 
Hold 13
Trunk Answer from any Telephone14
Voice Call 14
Voice Messaging 14
Data Communication 15
Set Tones to OFF 15
Auto-answer Modems and Answering Machines 15
Modem and FAX Transmission Compatibility 15
Troubleshooting for Data Applications 17 
						

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About Business Communications Manager 
ATA  2
What does ATA 2 do?
Business Communications Manager Analog Terminal Adapter 2 (ATA 2) connects 
a digital two-line display telephone port to a standard analog voice device, such as 
a single-line telephone or a data communication device, such as a modem or 
facsimile machine. The ATA 2 provides on-premise service only.
This guide describes:
• ATA 2 features used with the Business Communications Manager base unit
• Data Communication information
• Troubleshooting
All of the features available from Business Communications Manager ATA 2 are 
accessed by pressing 
 on your telephone and pressing a feature or 
access code. The feature list shows 
 and the feature code. Where 
applicable, steps are included to help use each feature. If your telephone does not 
have a 
 button, you must use the hook switch (located under the 
handset). The hook switch must be pressed for approximately one half of one 
second.
If your telephone does not have a  or  button, you must use dialpad numbers. 
To indicate a  press . To indicate a  press .
For more information about feature operations, accessing feature operations or 
feature codes, see your System Administrator. 
						

							
	

	


	

	


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Feature List
Account Code

  while on a call.
Allows you to track a call.
Alternate Line


Allows you to switch between your two intercom lines. When a line is in use, you 
hear an error tone informing you that the line is already in use.
Call For ward

	
Directs your calls to another telephone connected to your Business 
Communications Manager system. Press the feature code followed by the extension 
number of the telephone to receive the forwarded calls.
To cancel Call Forward, press
	.
Call Park


	
Parks the call on hold and allows it to be retrieved from any other telephone within 
the system. When the call park is successful, you hear a confirmation tone and the 
call is parked on the highest numbered park code in the system. If call park is 
unsuccessful, you hear an error tone and remain connected with the call.
Note:Tones must be ON. For a list of park codes, see your System Administrator.
Call Park Retrieve
A parked call can be retrieved from any Business Communications Manager 
telephone by lifting the handset and pressing the Call Park code.
Callback for Call Park
Alerts you to the external call you parked and that has remained unanswered for a 
set period of time. If your telephone is not in use, callback causes your telephone to 
ring. If your telephone is in use, you hear the callback tone over the handset. 
						

							


	


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Call Pick-up (Directed)


 
Allows you to answer a ringing telephone within your Business Communications 
Manager system.
Call Pick-up (Group)



Allows you to answer any ringing telephone within your Business Communications 
Manager pick-up group.
Call Queuing


Allows you to answer the first incoming external call to your telephone, while you 
are on a call. All other incoming callers hear a busy signal unless there is another 
telephone programmed to ring on the same line.
Camp-on

 
Allows you to reroute an external call or a call from a Centrex system telephone to 
another Business Communications Manager system telephone.
Conference Call


Allows you to establish a three-way conference between yourself, one external call 
and one intercom call, or two intercom calls. Line pool access allows you to 
establish a conference between yourself and two external calls.
To establish a conference call:
1. Make or answer the first call.
2. Press 
. This automatically places the first call on hold.
3. Make or answer the second call.
4. Press 
 to complete the conference.
Note:If the second call is busy, replace the handset and press 
 
to return to the first call. 
						

							


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Conference Hold
Allows you to put the two conferenced parties on hold. The held callers are still 
conferenced.
To put the conference on hold:
1. Press 
 to put the two conferenced parties on hold.
2. Press 
 to restore the three-way call.
Conference Consultation (Split Conference)
Allows you to put one party on hold and consult with the other party.
To consult:
1. Press 
 to split the conference.
2. Press 
 to alternate between calls.
3. Press 
 to restore the three-way call.
Disconnecting One Party
Allows you to disconnect one party in a three-way conference call.
To disconnect one call:
1. Press 
 to put one caller on hold. You are connected with the 
other call.
2. Replace the handset.
3. Lift the handset and press 
. You are connected with the caller 
on hold.
Hold Call (Exclusive)



Allows you to place an active call on hold and prevents it from being picked up from 
other telephones. When Tones is ON, a held call reminder tone is heard. 
						

							


	


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Hold Call (Public)

 
Allows you to place an active call on hold and allows it to be picked up from other 
telephones. When Tones is ON, a held call reminder tone is heard.
To retrieve a call on hold:
1. Press 
.
Hotline
Allows you to automatically call a programmed internal or external telephone 
number. To use the Hotline feature, lift the handset of the designated hotline 
telephone.
Last Number Redial


Automatically dials the last external telephone number you dialed.
Line Pool Selection
Allows several telephones to access a group of exchange lines. To access line pool 
selection, enter the line pool code or during the intercom dial tone press:

	 .
Page (General)

   
Allows you to make an announcement to all Business Communications Manager 
telephones programmed to receive a page, as well as any other connected paging 
equipment. You must press a paging zone. For a list of page zones, see your System 
Administrator.
Page (Intercom)

 
Page (External)


Page (Intercom/External)