Nortel Call Pilot Message Networking Instructions Manual
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Part No. P09 194 29 04 CallPilot Message Networking Set Up and Operation Guide
2 P091 9429 0 4 CallPilot Message Networking Set Up and Operation Guide Copyright © 2002 Nortel Networks All rights reserved. 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accu rate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The informatio n in this document is proprietary to Nortel Networks NA Inc. The software described in this document is furnished under a license agreement and may be used only in accordance with the t e rm s of t h at l i c ens e. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.
Contents 3 CallPilot Message Networking Set Up and Operation Guide Contents Chapter 1 About CallPilot Message Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Requirements for setting up Message Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About Message Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Digital and AMIS networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About Digital Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 How Digital Networking works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About AMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How AMIS works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Ways of sending network messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Site-Based Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Network Delivery Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Direct Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Assigning Message Networking to subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Chapter 2 Creating network sites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Setting the general networking properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Creating a network site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Changing the properties of a network site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Recording a site name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Deleting a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Disabling Network Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Disabling Network Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Disabling Network Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Disabling Network Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Disabling Network Messaging through a Class of Service setting . . . . . . . . . 22 Enabling Broadcast and Group List Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Enabling Broadcast Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Enabling Network Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Configuring environments without a DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Configuring Digital Networking with IP address only . . . . . . . . . . . . . . . . . . . . . . . 24 If you use Business Communications Manager 2.5 . . . . . . . . . . . . . . . . . . . . 24 If you use CallPilot Mini/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Chapter 3 Setting up Digital Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting the Digital Networking properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4 Contents P 091 9429 0 4 Chapter 4 Setting up AMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Setting up AMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 AMIS networking properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 About Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Call Blocking periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Example of Call Blocking periods for one day . . . . . . . . . . . . . . . . . . . . . . . . 35 Setting up Call Blocking times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 About Dialing Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 How the Dialing Translation Table works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Phone number Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Examples of Dialing Translation Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Setting the Dialing Translation properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Building a Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Reviewing entries in the Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Changing an entry in the Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Deleting a Dialing Translation Table entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Testing network message capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Before you test network message capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47For your local and destination sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 For your local sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 For your destination sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ . . . 47 Loopback mailbox numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Sending a test network message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ . . . 49 Chapter 5 Network Delivery Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 About Network Delivery Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 About creating Network Delivery Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Creating a Network Site mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Creating a Network AMIS mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ . . . 59 Changing Network Delivery Mailbox parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Deleting a Network Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Chapter 6 Troubleshooting Non Delivery Notification messages. . . . . . . . . . . . . . . . 65 Non Delivery Notification messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Chapter 7 Message Networking programming record . . . . . . . . . . . . . . . . . . . . . . . . . 71 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ . 77 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ . . . 81
5 CallPilot Message Networking Set Up and Operation Guide Chapter 1 About CallPilot Message Networking This guide leads a System Administrator through setting up Message Networking and is an ongoing reference aid. Use this guide if you have a Business Communications Manager, CallPilot Mini or CallPilot 150 system. Requirements for setting up Message Networking To use Message Networking you need to know: • how to use the telephones on your system: — If you use Nortel Networks Business Series Terminals refer to the CallPilot Reference Guide, the CallPilot Manager Set Up and Operation Guide or the CallPilot Quick Reference Cards. — If you use Meridian telephones refer to the CallPilot Mini Reference Guide or the CallPilot Mini Quick Reference Card. if you use Business Communications Manager 2.5, which mailbox interface you use. See the CallPilot Reference Guide for information on how to check which interface you use. how to start CallPilot Manager and use the CallPilot Manager interface. For information see “Starting CallPilot Manager” and “About the CallPilot Manager interface” in Chapter 2 of the CallPilot Manager Set Up and Operation Guide if you use Business Communications Manager, how to start Unified Manager and use the Unified Manager interface. Refer to the Business Communications Manager 2.5 Programming Operations Guide. specific addressing information about CallPilot and other voice messaging sites on your network. We recommend that you work with the Network Administrator when you set up Message Networking. About Message Networking Message Networking links your voicemail system with voicemail systems at different locations. Message Networking uses Digital Networking and Audio Message Interchange Specification (AMIS) to let subscribers exchange messages with subscribers at other locations. You must apply the Message Networking Software Authorization Code before your system can receive or send network messages. Contact your vendor to purchase or trial a software authorization code for Message Networking.
6 Chapter 1 About CallPilot Message Networking P 09 194 29 04 Digital and AMIS networking Message Networking uses two types of networking: Digital Networking transfers messages using an Internet or Intranet connection using Voice Profile for Internet Mail (VPIM) to support interconnection to equipment from Nortel Networks and other vendors AMIS supports an analog transfer protocol that does not require any formal networking arrangements About Digital Networking Digital Networking links CallPilot and other voicemail systems at different locations. Digital Networking lets users at different sites exchange voice and fax messages on a network connected by Transmission Control Protocol/Internet Protocol (TCP/IP). Digital Networking uses Simple Mail Transfer Protocol (SMTP) to exchange the messages. Fax messages can be sent and received only on Business Communications Manager 2.5 systems that have the Fax option installed. Fax is not available on CallPilot 150 or CallPilot Mini. How Digital Networking works Digital Networking provides voice and fax messaging to mailboxes at different sites on a network. Each CallPilot site on the network must have Digital Networking installed to send, receive or reply to network messages. Network voice messaging occurs between mailboxes at dif ferent sites. For example, a message recorded at an office in Miami, Florida can be transferred directly to the appropriate mailbox at Vancouver, British Columbia. Each site on a network is assigned a unique Fully Qualified Domain Name (FQDN). The FQDN distinguishes a site from every other site on the network. An FQDN is the full name of the site, including all subdomain and domain names, separated by periods. For example, arabians.horse.com is an FQDN. If you do not use DNS to resolve domain names, you can configure the Business Communications Manager 2.5 system and client computers to use an IP address only. Note: Any voice message that you use send over the Internet using Digital Networking can be subject to interception by unauthorized parties.
Chapter 1 About CallPilot Message Networking 7 CallPilot Message Networking Set Up and Operation Guide About AMIS Audio Messaging Interchange Specification (AMIS) provides voice messaging to mailboxes at different sites on a communication network. A network is a collection of offices, locations or sites connected by telecommunication links. Each site on the network must have AMIS to send, receive and reply to network messages. Direct AMIS addressing lets local subscribers send a voice message to any subscriber inside or outside the company who has an AMIS voicemail address. No formal network interconnection is required. AMIS networking uses ordinary telephone lines to exchange voice messages. An AMIS address consists of a telephone number and a mailbox number. How AMIS works AMIS provides voice messaging to mailboxes at different sites on a network. A network is a collection of offices, locations or sites connected by telecommunication links. Each site on the network must have AMIS installed and enabled to send, receive or reply to network messages. Network voice messaging occurs between mailboxes at different sites. For example, a message recorded at an office in Cleveland, Ohio can be transferred directly to the appropriate mailbox at an office in Toronto, Ontario. Note: AMIS calls can incur long distance charges. Note: For AMIS to function, you must create a Dialing Translation Table and set the Dialing Translation Parameters. For more information about Dialing Translation, refer to “About Dialing Translation” on page 38.
8 Chapter 1 About CallPilot Message Networking P 09 194 29 04 Ways of sending network messages With Message Networking subscribers can send network messages to any s upported site on the network. Sites must have Network Receive enabled to receive network messages. Subscribers can send network messages using: Site-Based Addressing Network Delivery Mailboxes Direct Addressing Site-Based Addressing Use site-based addressing to set up a formal network of sites. Site-Based Addressing lets callers send a message to other locations. Local subscribers can send messages to subscribers at a remote site using an address that is the same as the recipient’s phone number. Your site-based address ing can match your organization’s telephone network addressing. Network Delivery Mailboxes Network Delivery mailboxes let local subscribers send a voice message to another subscriber using what appears to be a local mailbox. Each Network Delivery Mailbox has a local mailbox number and the destination site subscriber’s name appears in the local company directory. When callers send a message to Network Delivery Mailboxes, they record a message and select the Network Delivery Mailbox number. CallPilot sends the message to the specified network address and mailbox. For example, you can set up mailbox 5656 as a Network Delivery Mailbox. You add the Network Delivery Mailbox to your CallPilot system and specify the site prefix and destination mailbox 450 at the destination site. Each time a CallPilot subscriber accesses mailbox 5656 at your site, CallPilot knows it is a message intended for mailbox 450 at another location and automatically delivers it. Network Delivery Mailboxes can also appear in the Company Directory, although only a subscriber can select a Network Delivery Mailbox. Callers who are not subscribers on your CallPilot system cannot access Network Delivery Mailboxes. Direct Addressing With Direct Addressing subscribers can send a voice message to a mailbox at a different location on a network. To use Direct Addressing you must know the destination site’s phone number and the mailbox number of the person you want to send a message to. Direct Addressing is available for AMIS only. Note: For how to send messages using Site-Based Addressing, Network Delivery Mailboxes or Direct Addressing refer to the CallPilot Message Networking User Guide. If you have a CallPilot Mini system, refer to the CallPilot Mini Message Networking User Guide .
Chapter 1 About CallPilot Message Networking 9 CallPilot Message Networking Set Up and Operation Guide Assigning Message Networking to subscribers You assign Message Networking to subscribers through the mailbox Class of Service. Any subscriber with an initialized mailbox can use Message Networking. For information on Class of Service values see the CallPilot Manager Set Up and Operation Guide. How to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#. Website: http://www.nortelnetworks.com/itas/ email: [email protected] Presales Support (CSAN) Telephone: 1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063# EMEA (Europe, Middle East, Africa) Technical Support - CTAS Telephone: 00800 800 89009 or 33 4 9296 1341 Fax: 33 49296 1598 email: [email protected]
10 Chap ter 1 About CallPilot Message Networking P09 194 29 04 CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777 email: [email protected] APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: [email protected]