Nortel Call Pilot Mini 150 Instructions Manual
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Part No. P0991509 04 CallPilot Mini/150 Desktop Messaging Installation and Maintenance Guide
2 P0991509 04 CallPilot Desktop Messaging Installation and Maintenance Guide Copyright © 2002 Nortel Networks All rights reserved. 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. The software described in this document is furnished under a license agreement and may be used only in accordance with the t erms of th at li ce nse. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.
3 CallPilot Desktop Messaging Installation and Maintenance Guide Contents Chapter 1 Requirements for installing Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 7 About CallPilot Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Optional hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Integrated clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Internet Mail clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Chapter 2 Configuring your system for Desktop Messaging . . . . . . . . . . . . . . . . . . . 11 Before you install Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Desktop Messaging and data network security . . . . . . . . . . . . . . . . . . . . . . . 11 Configuring IMAP/LDAP/SMTP servers for Desktop Messaging . . . . . . . . . . . . . . . . . 12 IMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Configuring environments without a DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Configuring Desktop Messaging with IP address only . . . . . . . . . . . . . . . . . . . . . 13 Chapter 3 Installing and configuring Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 15 Installation information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Uninstalling an earlier version of Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 16 If you are Installing Desktop Messaging for Outlook and GroupWise . . . . . . . . . . 16 Setting up Microsoft Outlook 2000 in Corporate mode . . . . . . . . . . . . . . . . . . . . . 16 Installing Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 After you install Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 To configure access to Desktop Messaging on subscribers’ computers . . . . . . . . 22 Configuring Outlook 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using Outlook 2002 as an Internet mail client . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Configuring Novell GroupWise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Removing the CallPilot Message Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring GroupWise for Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring Lotus Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Updating the Mail database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Updating the database automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Updating the database manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4 P0991509 04Setting up the CallPilot Address Book on the Lotus Notes server . . . . . . . . . . . . 28 Setting up the CallPilot Address Book Automatic update . . . . . . . . . . . . . . . . . . . 30 Configuring Internet Mail clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Configuring Outlook Express or Outlook in Internet Mail mode . . . . . . . . . . . . . . . . . . 31 Configuring an IMAP account on Outlook or Outlook Express . . . . . . . . . . . . . . . 31 Configuring an LDAP directory service for Outlook Express or Outlook . . . . . . . . 33 Configuring special settings for Outlook Express or Outlook in Internet Mail mode 34 Testing the Outlook Express or Outlook in Internet Mail mode IMAP account . . . 34 Configuring Netscape Messenger 4.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Configuring an IMAP account on Netscape Messenger . . . . . . . . . . . . . . . . . . . . 35 Configuring an LDAP directory service for Netscape Messenger . . . . . . . . . . . . . 37 Configuring Netscape Messenger 6.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Configuring an IMAP account on Netscape Messenger . . . . . . . . . . . . . . . . . . . . 38 Configuring an LDAP directory service for Netscape Messenger . . . . . . . . . . . . . 39 Testing the Netscape Messenger IMAP account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Configuring Eudora Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Configuring an IMAP account on Eudora Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Configuring an LDAP directory service for Eudora Pro . . . . . . . . . . . . . . . . . . . . . 42 Testing the Eudora Pro IMAP account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Chapter 4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Troubleshooting during installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Microsoft Outlook default mail client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 No authorization to perform this operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Troubleshooting log on problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Invalid credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 CallPilot Logon Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Troubleshooting Outlook 2002 problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Accessing CallPilot suppor t tools in Outlook 2002 . . . . . . . . . . . . . . . . . . . . . . . . 47 Troubleshooting Lotus Notes log on problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Subscribers cannot see CallPilot Desktop Messaging . . . . . . . . . . . . . . . . . . 48 Replacing the Mail database design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 No entries in CallPilot Personal Name and Address Book . . . . . . . . . . . . . . . 49 The dynamic link library nNOTES.dll could not be found in the specified path 49 You download the CallPilot address book and 0 entries are found . . . . . . . . . 49 Troubleshooting after logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 The CallPilot address book is empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 The subscriber has message access problems . . . . . . . . . . . . . . . . . . . . . . . 50 The subscriber has problems sending messages . . . . . . . . . . . . . . . . . . . . . 50 The subscriber cannot send messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 The subscriber cannot send a CallPilot message . . . . . . . . . . . . . . . . . . . . . 51
5 CallPilot Desktop Messaging Installation and Maintenance Guide Non-delivery notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Unknown appears in the Sender field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 The subscriber has problems with receiving replies . . . . . . . . . . . . . . . . . . . . 53 Deleted messages remain in the subscriber’s mailbox . . . . . . . . . . . . . . . . . . 53 The subscriber cannot delete messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Messages no longer on server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Voice message does not play on telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 53 The Message Waiting Indicator is active but there is no new message . . . . . 54 Accessing Desktop Messaging online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 To access online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Using Desktop Messaging Suppor t Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Resetting the CallPilot message store for Microsoft Outlook . . . . . . . . . . . . . . . . 56 Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 CP Trace settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
7 CallPilot Desktop Messaging Installation and Maintenance Guide Chapter 1 Requirements for installing Desktop Messaging About CallPilot Desktop Messaging With CallPilot Desktop Messaging from subscribers can access their CallPilot mailbox from their personal computer. Subscribers can manage all their voice messages in one graphical interface. They can still access their mailbox from their telephone at any time. With CallPilot Desktop Messaging subscribers can: • listen to voice messages record and send voice messages forward and reply to voice messages add message options such as urgent and private change their CallPilot password This guide tells a System Administrator how to install, configure and troubleshoot CallPilot Desktop Messaging on subscribers’ computers. Subscribers can perform some configuration and troubleshooting tasks with your guidance. Hardware requirements The following list contains both the minimum and recommended hardware that Desktop Messaging software needs for operation. IBM PC or compatible: — minimum Pentium/586 or faster system with 16 Mbytes of RAM minimum; 32 Mbytes recommended Monitor: — 16-color VGA 640 x 480 capability minimum; 256-color SVGA 800 x 600 capability recommended Disk drive: — 15 Mbytes of free space CD-ROM drive Windows-compatible mouse and keyboard LAN connection to CallPilot Mini/CallPilot 150. Subscribers can access their CallPilot messages over the LAN via ISDN, ADSL, dial-up modem or ethernet. Optional hardware a sound card and a set of speakers for playing messages on a computer a microphone for recording messages on a computer
8 Chapter 1 Requirements for installing Desktop Messaging P0991509 04 Software requirements Integrated clients Integrated clients run with a corporate email server. You can use Desktop Messaging with one or more of these clients: Microsoft Outlook 2000 in Corporate mode Microsoft Outlook 98 in Corporate mode Microsoft Outlook XP Novell GroupWise 6.0 Lotus Notes 4.6 and 5.0 Internet Mail clients You can use Desktop Messaging with these IMAP Internet clients: Microsoft Outlook Express 5.0 and 6.0 Microsoft Outlook 98, 2000 and 2002 (XP) in Internet mail mode Netscape Messenger 6.2 Qualcomm Eudora Pro Comm Center 5.0 Related documents For information about how subscribers use CallPilot Desktop Messaging, refer to the: • CallPilot Mini/150 Desktop Messaging Quick Reference Guide CallPilot Unified (Desktop) Messaging online Help and online guides CallPilot Reference Guide for CallPilot 150 CallPilot Mini Reference Guide for CallPilot Mini For information about setting up CallPilot Message Networking refer to the: CallPilot Message Networking Set Up and Operation Guide CallPilot Manager Set Up and Operation Guide Note: Desktop Messaging does not support the Microsoft Windows Terminal Server running the Citrix client.
Chapter 1 Requirements for installing Desktop Messaging 9 CallPilot Desktop Messaging Installation and Maintenance Guide Where to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#. Website: http://www.nortelnetworks.com/itas/ email: [email protected] Presales Support (CSAN) Telephone: 1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063# EMEA (Europe, Middle East, Africa) Technical Support - CTAS Telephone: 00800 800 89009 or 33 4 9296 1341 Fax: 33 49296 1598 email: [email protected] CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777 email: [email protected] APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: [email protected]
10 Chapter 1 Requirements for installing Desktop Messaging P0991509 04