Nortel Call Pilot Mini Call Pilot Mini 150 Instructions Manual

							11
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Preface
The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized 
businesses. It combines the voicemail and call processing features of a large business system into a 
compact, easy to use system.
Before you begin
This guide is intended for install technicians. This guide assumes that you have a working 
knowledge of the telephone system on which you are installing the CallPilot Mini/CallPilot 150.
Text conventions
This guide uses the following text conventions:
angle brackets (< >) Indicate that you choose the text to enter based on the description inside 
the brackets. Do not type the brackets when entering the command.
Example: If the command syntax is
ping , you enter
ping 192.32.10.12
bold Courier text
Indicates command names and options and text that you need to enter.
Example: Use the 
dinfo command. 
Example: Enter 
show ip {alerts|routes}.
italic textIndicates book titles. 
Example: CallPilot Manager Set Up and Operation Guide
plain Courier 
textIndicates command syntax and system output, for example, prompts 
and system messages.
Example: 
Set Trap Monitor Filters
ıËÊÊ‚ˆÍ
Indicates the buttons you press on a telephone.
Example: ≤·°‹
Display fontIndicates text prompts that appear on the telephone display.
Example: Group lists? Y
Underlined display fontIndicates a label that appears above the display button. You press the 
button below this label to perform the action.
Example: Press OK
. 
						

							12      Preface
P099 0474 0 3
 
About the buttons on your telephone
This guide shows the Business Series Terminal buttons. Table 1 shows which buttons to use on the 
different types of Nortel Networks telephones. 
You can enter  ≤, ƒ  or ƒ  and the code to use a feature. For example: Press 
≤\b°⁄  to access your mailbox.
The T7100 works differently from other telephones on your system because it does not 
have line buttons. Where other telephones can require that you select a line button to 
answer a call, with the T7100 terminal you pick up the handset. Where other telephones 
require you to select a line button to take a call off hold, you press  \f on the T7100 
terminal. 
On T7100 terminals, you can answer a second call by pressing  ≤. Your active call is put 
on hold and you connect to the waiting call. You can have no more than two active calls at 
one time.
The T7100 terminal does not have a  © button. 
Related publications
For more information about programming CallPilot Mini/CallPilot 150, refer to the following 
publications:
CallPilot Manager Set Up and Operation Guide  
Provides instructions for setting up the CallPilot Mini/CallPilot 150 using CallPilot Manager. 
 CallPilot 150 Telephone Administration Guide  
Provides instructions for setting up the CallPilot 150 using a Norstar telephone.
 CallPilot Programming Record  
Provides a record of the settings used for the CallPilot Mini/CallPilot 150.
 Nortel Networks Call Center Set Up and Operation Guide  
Provides instructions for setting up the Call Center features on CallPilot 150.
Table 1    Telephone buttons
Button Name T7100, T7208, T7316 M7100, M7208, 
M7310, M7324 M7100N, M7208N, 
M7310N, M7324N
Feature ≤ƒƒ
Handsfree ¬©©
Mute ©©©
Hold \f˙˙
Vo l u m e  C o n t r o l √√√
Release ®®® 
						

							  Preface    13
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Nortel Networks Call Center Reporting Set Up and Operation Guide 
Provides instructions for setting up the Call Center Reporting feature on CallPilot 150.
How to Get Help
USA and Canada
Authorized Distributors - ITAS Technical Support 
Telephone: 
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter 
ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
email:
[email protected]
Presales Support (CSAN) 
Telephone: 
1-800-4NORTEL  (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone: 
00800 800 89009 or 33 4 9296 1341
Fax:   
33 49296 1598 
						

							14      Preface
P099 0474 0 3
 
email:
[email protected]
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: 
1-954-858-7777
email:
[email protected]
APAC (Asia Pacific)
Technical Support - CTAS
Telephone: 
+61 388664627
Fax:   
+61 388664644
email:
[email protected] 
						

							15
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 1
How to use this guide
This guide explains:
 what CallPilot Mini/CallPilot 150 is
 how to install CallPilot Mini/CallPilot 150
 how to initialize CallPilot Mini/CallPilot 150
 how to troubleshoot CallPilot Mini/CallPilot 150
How to use this guide
Chapter 1, “How to use this guide” explains the contents of this guide and the conventions it uses.
Chapter 2, “System overview” provides a functional overview of the CallPilot Mini/CallPilot 150.
Chapter 3, “Preparing to install the CallPilot Mini/CallPilot 150” describes what is required before 
you install the CallPilot Mini/CallPilot 150.
Chapter 4, “Installing CallPilot Mini/CallPilot 150” describes how to install the CallPilot Mini/
CallPilot 150.
Chapter 5, “Initializing the CallPilot Mini/CallPilot 150” describes how to program the initial 
parameters for the CallPilot Mini/CallPilot 150.
Chapter 6, “Language Configuration Utility” describes how to change the languages available on 
the CallPilot Mini/CallPilot 150.
Chapter 7, “Password administration” describes how to reset the passwords on CallPilot Mini/
CallPilot 150.
Chapter 8, “Backing up and restoring CallPilot” describes how to back up and restore CallPilot 
information.
Chapter 9, “Upgrading CallPilot Mini/CallPilot 150” describes how to upgrade CallPilot Mini/
CallPilot 150.
Chapter 10, “Troubleshooting” describes problems, error messages and corrective actions.
Appendix A, “Modem Access” describes how to use a modem to access CallPilot 150.
Appendix B, “Norstar Directory Numbers” describes the port numbers and default Directory 
Numbers (DNs) on various Norstar systems. 
						

							16    Chap ter 1  How to use this  guide
P09 904 74 0 3
 
How the instructions are presented
The tasks in this book are presented as step-by-step instructions, in the order you must carry them 
out.
Warning and caution symbols
Sometimes you will see symbols warning you to be careful. These symbols include:  
Before you begin any task, read all the steps, including  Notes, Cautions , and Wa r n i n g s .
Note: alerts you to steps that are complicated or critical.
Caution: alerts you to situations where you may damage the equipment.
Warning: alerts you to situations where there is the possibility of injuring yourself. 
						

							17
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Chapter 2
System overview
About CallPilot Mini/CallPilot 150
The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized 
businesses. It combines the voicemail and call processing features of a large business system into a 
compact, easy to use system.
CallPilot Mini offers
 connection to a compatible Meridian 1 telephone system
 voicemail with a CallPilot interface
 up to eight voice channels
CallPilot 150 offers
 connection to a compatible Norstar telephone system
 voicemail with a choice of a CallPilot or Norstar Voice Mail interface
 up to eight voice channels
 Call Center functionality
Features of CallPilot
Table 2    CallPilot features 
Feature CallPilot 150 CallPilot Mini
Number of voice channels 8 8
Stor ag e (h ou rs )  24  59
A ddi tio nal  sto rage   Ye s ( to  59  hour s)  Ye s ( to  82  hours)
Maximum number of subscriber mailboxes 200 200
Basic voicemail Included Included
Outbound transfer Included Included
Call recording, call interrupt Included Not available
Auto-Attendant and Custom Call Routing (CCR) Included Included
Networking (digital, AMIS) Optional Optional
Unified Messaging Optional Optional
Basic Call Center Optional Not available
Call Center Reporting Optional Not available
Maximum Skillsets 2 Not available
Maximum active agents 10 Not available 
						

							18    Chap ter 2  System overview
P099 0474 0 3
 
Compatibility
Meridian 1 systems compatible with CallPilot Mini
The CallPilot Mini can connect to these Meridian 1 telephone systems: 
Norstar systems compatible with CallPilot 150
The CallPilot 150 can connect to these Norstar telephone systems:  
Hardware overview
The CallPilot Mini/CallPilot 150 is a compact device that you can mount on a desk or on the wall.
Figure 1
 points out the various parts of the CallPilot hardware.
Data connectors
The CallPilot Mini/CallPilot 150 has the following connections:
 one RJ-45 jack for a 10/100 Mbps Ethernet connection to a local network
 one RS-232 port for connecting a terminal which provides alternative access
 two RJ-11 jacks, labeled Port A and Port B, for connections to a Norstar KSU or Meridian 1 
PBX. 
Each RJ-11 jack can support two TCM connections. Each TCM connection can support two 
voice channels. This gives the CallPilot Mini/CallPilot 150 a total of eight voice channels.
Table 3    Compatible Meridian 1 systems
Meridian 1 system Compatible software version
Option 11C X11 release 22 or higher
Option 11C Mini X11 release 22 or higher
Table 4   Compatible Norstar KSU systems
Norstar system Compatible software version
Modular ICS 4.1 or higher
Compact ICS 4.1 or higher
Note: CallPilot 150 does not work with Centrex KSUs. 
To use the Call Center feature, your KSU must have software release DR6 or higher and 
support Disconnect Supervision. 
						

							Chapter 2  System overview    19
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
 
Figure 1   Inside the CallPilot Mini/CallPilot 150 
PCMCIA slots
The CallPilot Mini/CallPilot 150 has two PCMCIA slots. 
 The bottom slot is used for the feature cartridge. The feature cartridge is the device that stores 
the CallPilot software, greetings and voice messages. 
 The top slot is used during software upgrades. 
For the locations of the PCMCIA slots, refer to Figure 1.
Dimensions
The CallPilot Mini/CallPilot 150 has the following dimensions:
 Height: 33 cm (13 inches)
 Width: 20 cm (8 inches)
 Depth: 4 cm (1.5 inches)
Cable trough
Power 9V DC
Port A TCM 1, 3
Port B TCM 2, 4
Ethernet port
Serial port
Top PCMCIA slot
Bottom PCMCIA slot Cable entry slot
Status indicator lights 
						

							20    Chap ter 2  System overview
P099 0474 0 3
 
Voice message storage
The voice message storage is the amount of memory that CallPilot Mini/CallPilot 150 has to store 
greetings and voicemail messages. 
The CallPilot Mini/CallPilot 150 provides 24 hours of voice message storage. With the optional 
message storage upgrade, the CallPilot Mini/CallPilot 150 provides 59 hours of voice message 
storage.
Pow e r
An external power supply provides 9V DC for the CallPilot Mini/CallPilot 150. Use only the 
power supply that is provided with the CallPilot Mini/CallPilot 150.