Nortel Modular Ics Central Answering Position User Card Manual

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Modular ICS
Central Answering Position
User Card 
						

							The central answering position
The Meridian Norstar* central answering position (CAP) consists of a Norstar M7324 telephone and 
one or two CAP modules. A CAP m odule is an add-on device that provides 48 extra memory or line 
buttons for an M7324 telephone. You can connect up to two CAP modules to an M7324 telephone.
Your telephone is assigned as a central answering position by your installer or customer service 
representative.
Norstar M7324 telephone with a CAP module attached
By giving you one-touch access to many more lines, features and autodial 
numbers, the CAP module makes it easier for you to:
• answer external calls
• check the status of the telephones in your Norstar system
• transfer calls to your co-workers telephones
When CAP modules are first plugged into your telephone, each CAP 
module button is pre-assigned either to select a line or to dial an internal 
number. 
As a central answering position, with two CAP modules, your telephone can 
be assigned up to  120 lines. Lines are assigned to a CAP  module beginning 
with the button in the top left corner and moving down.
Buttons on a CAP module cannot be assigned as incoming line group or 
answer buttons. These buttons can only be assigned to your M 7324 
telephone. You cannot move incoming line group buttons from your M7324 
telephone to your CAP module.
After lines are assigned, any  remaining buttons on your CAP modul e(s) 
become internal autodial buttons, star ting with the lowest default internal 
number.
* Meridian and Norstar are t rademarks of Nortel Networks.
CAP module
M7324 telephone
Why use the CAP 
module?
About pre-assigned 
buttons 
						

							You can check what is programmed on any of your telephone or CAP 
module buttons.
1. Press 
Ä¥â. 
2. Press the buttons you want to check and read the display.
3. Ensure that your buttons have the correct snap-on caps.
4. Press
Ä when you are finished.
You can program any of the buttons on your CAP module that do not select 
lines. These buttons can be programmed to automatically dial inte rnal or 
external numbers. You can also program features onto CAP module buttons. 
See your 
M7324 Telephone User Card for information on programming 
memory buttons.
The indicators ¼ beside internal autodial buttons on your CAP module 
show you the status of Norstar telephones.
Most of the telephone calls which you deal with should involve the following 
procedures:
1. Answer a call made from outside the Norstar system.
2. Determine whom the call is for.
3. Check the status of the destination Norstar  telephone.
4. If the indicator is off, transfer the call to that teleph one.
If you answer a call for a co-worker who is busy on another call, Norstar 
offers you some useful features:
• Camp-on lets you transfer the call to them.
• Ring Again lets you know when the telephone becomes free.
• Priority Call lets you interrupt their current call.
• Message lets you send them notification to call you.
If your telephone has been assigned as a central answering position, you 
can send up to 30 messages to co-workers.
See the  M7324 Telephone User Card , the Modular ICS Telephone Feature 
Card  and the  Modular ICS Prime Teleph one User Card (if applicable) for 
more information on using Norstar features. 
Checking the 
pre-assigned CAP 
module buttons
Customizing your 
CAP module
Monitoring 
telephones
The indicator is onThe indicator is off
when a telephone has an active call when a telephone has no active call
when a telephone has Do Not Disturb 
turned on
when a telephone has a call on hold 
and no other active call
Answering and 
transferring a call
Other Norstar 
documents 
						

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* Meridian and Norstar are trademarks of Nortel Networks.
  Meridian Norstar is manufactured by Nor tel Networks.
  This document is for use with Norstar Modular ICS.
P0941571 Issue 01 
Printed in Canada