OKI B410dn User Manual

Troubleshooting > 71
INPUT JAM
1.Remove the paper tray from the printer (1).
2. Remove any crumpled or folded paper.
3. Remove any paper from the underside of the printer (2).
4. Replace the paper tray. 
After successful removal of any damaged or mi sfed paper, the printer should continue 
printing.
FEED JAM OR EXIT JAM
1. Remove the tray and clear any  misfed sheets as given above.
2. Press the cover release and open the printer’s top cover.
NOTE
The B430dn model has been illustrated below. The...

Troubleshooting > 72
3.Carefully lift out the image drum, complete  with the toner cartridge. Be careful not 
to touch or scratch the green drum surface.
4. Remove any jammed sheets from the paper path.
5. Re-install the image drum complete with toner cartridge, ensuring that the pegs (1 & 
2) correctly locate into the slots on each side of the printer (3). 
6. Lower the top cover but do not  press down to latch it closed yet. This will protect the 
drum from excessive exposure to room li ghting, while...

Troubleshooting > 73
>Pull out any paper found in this area.
> If the paper is low down in this area and  difficult to remove, it is probably still 
gripped by the fuser. In this case, rais e the top cover, reach around and press 
down on the fuser pressure release lever.
> If you are not using the rear cover, close it once the paper is removed from this 
area.
8. Remove the Duplex unit (1) and check for  any paper in this area. Remove any paper 
and replace the duplex unit.
> If the paper is difficult...

Troubleshooting > 74
>Remove any paper that you find (2), and then close the tray.
10. Close the top cover and press down to latch it closed.
11. The printer will warm up and commence prin ting when ready. The page lost through 
the jam will norma lly be reprinted.
PRINT QUALITY PROBLEMS
Before consulting a service representative  regarding a print quality problem, check the 
table below to see if there is a solution , or something you might have overlooked.
NOTE
If the edge of the jammed paper protru...

Troubleshooting > 75
Vertical white 
streaking or faint 
areas on page.
Toner is low and does 
not distribute properly, 
or the drum is worn out. Replace toner cartri
dge. Check drum and 
replace the drum, if  necessary. Contact 
service.
LED array is dirty. Clean LED array.
Vertical black lines. Hardwa re problem. Contact service.
Fuzzy print. LED array is dirty. Clean LED array.
Distorted print. Paper path, lamp  assembly, or fusing unit 
problem. Generate cleaning page.
Contact service.
Faded print....

Troubleshooting > 76
PAPER FEED PROBLEMS
SYMPTOMPROBLEMSOLUTION
Paper Jams occur frequently. 
Multiple sheets of paper are 
fed at the same time. The printer is tilted. Place the paper on a stable 
and flat surface.
Paper is too thick or too thin. 
Paper is moist, folded, 
creased or warped.  Use paper suitable for the 
printer. Avoid storing paper in 
areas of excessive 
temperature and humidity. 
Store paper in
 protective 
wrapping
Paper is not aligned. Align the paper edges to the  paper guides....

Troubleshooting > 77
SOFTWARE PROBLEMS
Your software (operating environment, applications and printer drivers) controls the 
printing process. Make sure you have selected  the right driver for use with your printer. 
See your software documentation for more information.
HARDWARE PROBLEMS
SYMPTOMPROBLEMSOLUTION
Printing is garbled. Incorrect driver is 
installed. Install an appropriate driver.
Printer’s output is 
below rated speed. Much of the printing 
delays will be caused by 
your application....

Installing options > 78
INSTALLING OPTIONS
The following options are available to extend the performance of your printer:
> 128 and 256MB RAM DIMM: to extend the main  memory of your printer and speed 
up the processing of large files
> Second paper tray: to increase your prin ter’s paper handling capacity by 530 sheets 
(75g/m²)
INSTALLING OPTIONS ORDER NUMBERS
INSTALLATION PROCEDURE
To install any of the above opti ons, follow the detailed installation sheet that accompanies 
the option.
128MB RAM...

Specifications > 79
SPECIFICATIONS
GENERAL
A summary of the basic characteristics of your printer appears in the table below:
PRINTER MODELMODEL NUMBER
B410d N22110A
B410dn N22113A
B420dn N22114A
B430dn N22115A
ITEMSPECIFICATION
Dimensions B410d, B410dn and B420dn: 369mm x 395mm x 268mm (W x D x H)
B420dn, B430dn: 369mm x 395mm x 268mm (W x D x H)
Weight B410/B420/B430: 10.3 kg approximately (without second tray
Printing method Electro-photographic  printing using LEDs as light source
Print colour...

Specifications > 80
Image drum life Simplex printing
25,000 pages (continuous)
20,000 pages (3 pages per job)
12,000 pages (1 page per job)
Duplex printing
15,000 pages (continuous)
13,000 pages (3 pages per job)
10,000 pages (1 page per job)
Paper sizes A4, A5, A6, B5, Letter, Legal  13, Legal 14, Executive, Custom, C5, C6, 
Com-9,Com-10, DL, Monarch, Statement
Paper feed B420dn, B430dn: Automatic feedin g via paper trays (including optional 
second tray and Multi Purpose Tray)
B410d, B410dn and...