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OKI B6500dn User Manual

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    							B6500 User’s Guide> 111 ROS Failure Error message displayed for ROS failure.
    SELECT to Format User prompt displayed when unformatted disk detected.
    Service Error Report Service errors (“Service Error xx”).
    Toner Low Toner cartridge is low
    Toner Missing Error message displayed when Toner cartridge is missing.
    Toner Out Toner Out message.
    Too Many Filters Too many filters defined.
    Tray 1 Missing Warning message displayed when Tray 1 is missing
    Tray 2 Missing Warning message displayed when Tray 2 is missing
    Tray 3 Missing Warning message displayed when Tray 3 is missing
    Tray 4 Missing Warning message displayed when Tray 4 is missing
    User FLASH String used to describe FLASH used for USER storage.
    User FLASH Error Displayed when unformatted disk detected.
    Waiting Printer has completed processing data, but has not 
    detected end-of-job.
    Warming Up Displayed when printer is “Warming Up”.
    Write Status display for file status “Write xx” (where xx is 
    percentage received).
    Message Condition/Reason/Action
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    							B6500 User’s Guide> 112
    Network Related Troubles
    Using TCP/IP
    This section describes how to identify the cause and fix an error 
    when a problem occurs in the TCP/IP environment. For the troubles 
    that occur in other environments, refer to the Network Print 
    Environment User Guide. 
    When the printer is not printing
    This section explains how to fix the printer status when “Unable to 
    print (xxxx Error)” appears in the window displayed by clicking 
    [Start] > [Settings] > [Printers]. 
    Cause Verification Action
    The printer and the 
    computer are 
    connected to different 
    networks. Check with your 
    network system 
    administrator to 
    verify that the 
    network connecting 
    the computer and 
    that connecting the 
    printer are linked by a 
    router or a gateway. Connect this printer 
    directly to the 
    network connecting 
    the computer. 
    An error has occurred 
    in the network 
    between the 
    computer and the 
    printer. Connection 
    cannot be 
    established. “Unable to print 
    (NetworkError)” is 
    displayed. Ask your network 
    system administrator 
    to check the network 
    for errors. 
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    							B6500 User’s Guide> 113
    The printer is 
    switched off after a 
    print instruction has 
    been sent from a 
    computer. Or the 
    print instruction is 
    sent to the printer 
    which is switched off. “Unable to print 
    (NetworkError)” is 
    displayed. Check 
    whether the printer is 
    switched on. Switch on the printer. 
    Print instructions 
    from multiple 
    computers are sent to 
    the printer at the 
    same time. “Unable to print 
    (NetworkError)” is 
    displayed. None (Printing will be 
    resumed 
    automatically). 
    Printing files cannot 
    be spooled due to 
    insufficient disk 
    capacity of the 
    computer. “Unable to print 
    (SpoolError)” is 
    displayed. Double-
    click [My Computer] 
    and right-click the 
    disk (example: C 
    drive) installed with 
    Windows
    ® 98, 
    Windows® Me. Select 
    [Properties] from the 
    menu displayed and 
    then check the free 
    space available. After deleting 
    unnecessary files to 
    increase the free 
    space available, 
    select [Pause] from 
    the [Documents] 
    menu of the 
    [Printers] window to 
    enable printing to 
    restart.  Cause Verification Action
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    							B6500 User’s Guide> 114
    For Windows NT 4. 0/Windows 2000/Windows XP
    When the printer is not printing
    Cause Verification Action
    Incorrect IP address.  Ask your network 
    administrator to check 
    that the IP address is 
    correct. Specify the correct IP 
    address for the printer. 
    When [LPD Spool] is set 
    to [Memory], the print 
    data sent from a 
    computer in a single 
    print instruction has 
    exceeded the upper limit 
    of the receiving capacity. Check the memory 
    capacity of [LPD Spool] 
    and compare it with the 
    print data which was 
    sent in the single print 
    instruction. 1. If a single file of print 
    data has exceeded the 
    upper limit of the 
    memory capacity, divide 
    the file into smaller ones 
    and try again. 
    2. If multiple files have 
    exceeded the upper limit 
    of memory capacity, 
    reduce the number of 
    files to be sent at one 
    time. 
    An irrecoverable error 
    has occurred during 
    printing. Check if an error is 
    displayed on the control 
    panel. Switch off and then on 
    the printer. 
    The transport protocol is 
    different from that of the 
    computer. Check the selected 
    transport protocol. Select the same 
    transport protocol as 
    that of the computer. 
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    							B6500 User’s Guide> 115
    Using Printer Web Page
    Symptom Reason/Action
    Cannot be connected to 
    Printer Web Page. Is the printer working correctly?
    Check if the power of the printer is switched on. 
    Is Printer Web Page enabled?
    Print out the [System Settings List] to check. 
    Is the URL correctly entered?
    Check the URL again. If connection fails, enter the IP 
    address to connect. 
    Is the proxy server used?
    Some proxy servers do not allow this feature. 
    Try connection without using the proxy server. 
    Refer to:• Online Help for the web browser
    The “Please wait” 
    message is displayed 
    throughout the Web 
    browser. Wait for a while as instructed. 
    If the problem persists, refresh the Web browser. If 
    nothing happens, check if the printer is working 
    properly. 
    The [Refresh] button is 
    not working. Are you using the supported OS and Web browser?
    Refer to “Checking/Managing the Printer Status on 
    the Computer” on page 123 to check whether the OS 
    and web browser you are using are supported.  Selecting the left frame 
    menu does not change 
    the display. 
    The screen display is 
    distorted. Change the window size of the web browser. 
    The latest information is 
    not displayed. Click [Refresh]. 
    The new settings were 
    not reflected by clicking 
    the [Submit] button. Is the entered value correct?
    If an invalid value is entered, it will be automatically 
    changed to a value within the range. 
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    							B6500 User’s Guide> 116 Clicking the [Submit] 
    button prompts 
    messages such as “no 
    data” or “the server has 
    returned invalid or 
    unrecognizable 
    response”. Are the user name and password correct?
    Enter the correct user name and password. 
    Switch off and then on the printer. 
    Symptom Reason/Action
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    							B6500 User’s Guide> 117
    Mail Related Troubles
    This section explains how to fix the troubles when the mail 
    notification services and E-mail Printing features are used. 
             
    Symptom Reason/Action
    Cannot perform E-mail 
    printing. Check the following settings: 
    • Is the printer e-mail address specified?
    • Is [Enable] set for [Receive E-mail]?
    • Are the SMTP server IP address and POP3 server 
    IP address (if [POP3] is selected as the receive 
    protocol) specified correctly?
    • Are the POP user name and password specified 
    correctly?
    Are the SMTP server and POP server working 
    correctly?
    Check with your network administrator.
    During E-mail printing, 
    the attached PDF file was 
    not printed. If the memory capacity is insufficient, it may not be 
    printed. If you print big attachments frequently, we 
    recommend adding memory. 
    During mail notification 
    services, the printer 
    status was not notified 
    by e-mail. Check the following settings:
    • Is the printer e-mail address specified?
    • Is [Enable] set for [Mail Notice Service]?
    • Are the SMTP server IP address and POP3 server 
    IP address (if [POP3] is selected as the receive 
    protocol) specified correctly?
    • Are the POP user name and password specified 
    correctly?
    • Are the items to be notified set correctly?
    • Are the destination e-mail addresses entered 
    correctly?
    Are the SMTP server and POP server working 
    correctly?
    Check with your network administrator. 
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    							B6500 User’s Guide> 118
    Daily Care
    Replacing the Drum/Toner Cartridge
    The drum/toner cartridge includes the toner and the photosensitive 
    drum. When it is about time to replace the drum/toner cartridge, the 
    following message will appear on the control panel.
    NOTE
    >The possible number of pages that can be printed with the 
    drum/toner cartridge is the number of pages printed 
    continuously at a print ratio of 5% using A4 size paper.
    >The possible number of pages that can be printed differs 
    according to factors such as the print contents, paper size, 
    paper type, environment used, and the frequency of 
    switching on/off the power of the machine.
    >If you continue to print with a drum/toner cartridge whose 
    replacement is long overdue, it may affect the functions of 
    this machine, such as the print quality. It is recommended 
    to install a new drum/toner cartridge.
    >You can set whether to stop printing when the drum/toner 
    cartridge is due for replacement.
    After the message is displayed, 
    you can continue to print normally 
    for about 100 sheets.
    During this period, prepare a new 
    drum/toner cartridge.When this message is displayed, 
    replace the drum/toner cartridge.
    Printing 
    stops
    Ready to print
    Repl. Drum/TonerReplace Drum/
    Toner Cartridge
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    							B6500 User’s Guide> 119
    Caution on Handling the Drum/Toner Cartridge
    When handling the drum/toner cartridge, take note of the following 
    points:
    WARNING
    >Never throw a drum/toner cartridge into an open 
    flame. It can cause an explosion and you can get burnt.
    •Do not subject it to direct sunlight or strong light.
    •When installing the drum/toner cartridge, select a location 
    not subject to strong light and try to finish the installation 
    within 5 minutes.
    •Do not touch the surface of the photosensitive drum. Do not 
    let the drum/toner cartridge stand or place it upside down. 
    The drum might be damaged.
    •A drum shutter protects the photosensitive drum from light. 
    Do not open the drum shutter.
    •Although the toner is not harmful to the body, wash it off 
    immediately if your hands or clothes are stained with it.
    •It is recommended to use the drum/toner cartridge within 1 
    year after opening it.
    Replacing the Drum/Toner Cartridge
    1.Remove any output paper and 
    open cover A.
    NOTE
    >When the offset catch tray 
    (optional) is installed, fold the tray 
    first before opening cover A.
    Important:
    •Do not touch any parts inside the printer.
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    							B6500 User’s Guide> 120
    2.Hold the drum/toner cartridge by 
    the grip and pull it out slowly.
    NOTE
    >To prevent the toner from dirtying 
    the floor, lay a piece of paper on 
    the floor first before putting the 
    drum/toner cartridge down.
    3.Take the new drum/toner 
    cartridge out of the packaging box 
    and shake it 7 to 8 times as shown 
    in the diagram.
    Important:
    •If the toner is not evenly spread 
    out, the print quality may be 
    reduced. Also, if you did not shake the drum/toner cartridge 
    well, there may be operating noise or the interior of the 
    cartridge may be damaged during operation.
    •Do not touch the surface of the photosensitive drum.
    4.Place the drum/toner cartridge on 
    a flat surface and pull out the seal 
    horizontally.
    Important:
    •When pulling out the seal, pull it 
    out horizontally. The tape might 
    break if it is pulled out diagonally.
    •After the seal has been pulled out, do not shake or bump the 
    drum/toner cartridge.
    5.Hold the drum/toner cartridge by 
    the grip and insert it into the slot 
    inside the printer.
    Important:
    •Do not touch any parts inside the 
    printer.
    •Ensure that the drum/toner 
    cartridge is firmly set.
    •After opening cover A, remove any dust or stains inside the 
    printer with a dry clean cloth.
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