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Palm M515 Color Handheld Instructions Manual

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    							Appendix A Page 231
    3. Select the appropriate user name from the list.
    4. Select an application in the Conduit list.
    5. Click Change.
    6. Select Desktop overwrites handheld.
    Note:Changing the HotSync setting from the default affects 
    only the next HotSync operation. Thereafter, the HotSync 
    Actions revert to their default settings. To use a new 
    setting on an ongoing basis, select the Set As Default box. 
    Thereafter, whatever you selected as the default setting is 
    used when you click the Default button in the Custom 
    dialog.
    7. Click OK.
    8. Repeat steps 4 through 7 to change conduit settings for other 
    applications.
    9. Click Done to activate your settings.
    10. Perform a HotSync operation. 
    						
    							Page 232  Maintaining Your Handheld
    To restore your data from a Macintosh after a hard reset:
    1. Double-click the HotSync Manager in the Palm folder.
    2. From the HotSync menu, choose Conduit Settings.
    3. From the Users pop-up menu, select the appropriate user name.
    4. Select an application from the list.
    5. Click Conduit Settings.
    6. Click Macintosh overwrites handheld.
    Note:Changing the HotSync setting from the default affects 
    only the next HotSync operation. Thereafter, the HotSync 
    Actions revert to their default settings. To use a new 
    setting on an ongoing basis, click Make Default. 
    Thereafter, whatever you selected as the default setting is 
    used for HotSync operations.
    7. Click OK.
    8. Repeat steps 4 through 7 to change conduit settings for other 
    applications.
    9. Close the Conduit Settings window.
    10. Perform a HotSync operation. 
    						
    							Appendix B Page 233
    Appendix B
    Frequently Asked 
    Questions
    If you encounter a problem with your handheld, do not call Technical 
    Support until you have reviewed the following list of frequently asked 
    questions, and you have also reviewed the following:
    nThe README file located in the folder where you installed the 
    Palm™ Desktop software on Windows your computer or on your 
    installation CD for Macintosh users 
    nThe Helpnote folder located in the folder where you installed the 
    Palm Desktop software on your Windows computer (or on your 
    installation CD) 
    nThe Palm Desktop online Help
    nThe Palm Desktop software for the Macintosh User’s Guide 
    located in the Documentation folder on your installation CD
    nThe “Palm Support Assistant” knowledgebase, accessible at 
    http://www.palm.com under the Support section
    nThe most recent Palm m500 Series handheld HelpNotes on your 
    regional web site
    If you are still having problems, contact Technical Support. For US 
    and International telephone numbers, see the Worldwide Customer 
    Support card that comes with your handheld, or go to 
    http://
    www.palm.com
    .
    Note:Thousands of third-party add-on applications have been 
    written for the Palm OS
    ® handhelds. Unfortunately, we are not 
    able to support such a large number of third-party 
    applications. If you are having a problem with a third-party 
    application, please contact the developer or publisher of that 
    software. 
    						
    							Page 234  Frequently Asked Questions
    Software installation problems
    ProblemSolution
    The Palm Desktop 
    Installer Menu did not 
    appear when I inserted 
    the CD-ROM into my 
    Windows computer.1. Click the Start button.
    2. Choose Run from the Start menu.
    3. Click Browse.
    4. Locate your CD-ROM drive and 
    select the Setup.exe file. 
    5. Click Open.
    6. Click OK.
    I cannot install Palm 
    Desktop software on my 
    Windows computer.Try the following:
    1. Disable any virus scanning 
    software on your computer.
    2. Press 
    CTRL-ALT-DELETE and end all 
    tasks except Systray and Explorer.
    Note:If a dialog with buttons 
    appears instead of a list of 
    tasks, click the Task List 
    button and then end all 
    tasks except Systray and 
    Explorer.
    3. Make sure your computer has at 
    least 30 MB of disk space available.
    4. Delete all temporary files.
    5. Run ScanDisk on your computer.
    6. Reinstall Palm Desktop software.
    I cannot install Palm 
    Desktop software on a 
    Macintosh.Try the following:
    1. Disable any virus scanning 
    software on your Macintosh.
    2. Quit any open applications.
    3. Make sure your computer has at 
    least 25 MB of disk space available.
    4. Reinstall Palm Desktop software. 
    						
    							Appendix B Page 235
    Operating problems
    ProblemSolution
    I don’t see anything 
    on my handheld’s 
    screen.Try each of these in turn:
    nPress an application button to ensure 
    your handheld is turned on.
    nTap the Contrast icon   in the upper-
    right corner of the Graffiti
    ® writing area, 
    if your handheld supports contrast 
    adjustment (available on some models). 
    If the Contrast dialog box appears, 
    adjust the contrast by holding down the 
    up scroll button for a few seconds. If this 
    doesn’t work, hold the down scroll 
    button for a few seconds.
    nIf your handheld was exposed to cold, 
    make sure it is at room temperature.
    nRecharge the unit. 
    nPerform a soft reset. If your handheld 
    still doesn’t turn on, perform a hard 
    reset. See “Resetting your handheld” in 
    Appendix A.
    Important:  With a hard reset, all records 
    and entries stored in your 
    handheld are erased. Never 
    perform a hard reset unless a 
    soft reset does not solve your 
    problem. You can restore any 
    data previously synchronized 
    with your computer during the 
    next HotSync
    ® operation. See 
    the online Handbook for 
    instructions on restoring your 
    data. 
    						
    							Page 236  Frequently Asked Questions
    I get a warning 
    message telling me 
    my handheld 
    memory is full. nPurge records from Date Book and To 
    Do List. This deletes To Do List items 
    and past Date Book events from the 
    memory of your handheld. See 
    “Purging records” in Chapter 5. You 
    may need to perform a HotSync 
    operation to recover the memory.
    nDelete unused memos and records. If 
    necessary, you can save these records. 
    See “Deleting records” in Chapter 5.
    nIf you have installed additional 
    applications on your handheld, remove 
    them to recover memory. See 
    “Removing applications” in Chapter 3.
    My handheld keeps 
    turning itself off.Your handheld is designed to turn itself off 
    after a period of inactivity. This period can 
    be set at one, two, or three minutes. Check 
    the Auto-off setting. See “General 
    preferences” in Chapter 8.
    My handheld is not 
    making any sounds.Check the System, Alarm and Game Sound 
    settings. See “General preferences” in 
    Chapter 8.
    My handheld’s LED 
    indicator is not 
    blinking when 
    alarms occur.Check the Alarm LED setting. See “General 
    preferences” in Chapter 8.
    My handheld does 
    not vibrate when 
    alarms occur.Check the Alarm Vibrate setting. See 
    “General preferences” in Chapter 8.
    My handheld has 
    frozen. Perform a soft reset. See “Resetting your 
    handheld” in Appendix A. 
    						
    							Appendix B Page 237
    Tapping and writing problems
    ProblemSolution
    When I tap the 
    buttons or screen 
    icons, my handheld 
    activates the wrong 
    feature.Calibrate the screen. See “Digitizer 
    preferences” in Chapter 8.
    When I tap the Menu 
    icon  , nothing 
    happens.Not all applications or screens have menus. 
    Try changing to a different application.
    I can’t get my 
    handheld to 
    recognize my 
    handwriting.nFor your handheld to recognize 
    handwriting input with the stylus, you 
    need to use Graffiti writing. See “Using 
    Graffiti writing to enter data” in 
    Chapter 2.
    nMake the Graffiti character strokes in 
    the Graffiti writing area, not on the 
    display part of the screen.
    nWrite Graffiti strokes for letters in the 
    left-hand side, and the strokes for 
    numbers in the right-hand side of the 
    Graffiti writing area.
    nMake sure that Graffiti is not shifted into 
    extended or punctuation modes. See 
    “Using Graffiti writing to enter data” in 
    Chapter 2.
    nSee “Graffiti tips” in Chapter 2 for tips 
    on increasing your accuracy when you 
    write Graffiti characters. 
    						
    							Page 238  Frequently Asked Questions
    Application problems
    ProblemSolution
    I tapped the Today 
    button, but it does 
    not show the correct 
    date.Your handheld is not set to the current date. 
    Make sure the Set Date box in the Date and 
    Time Preferences screen displays the current 
    date. See “Customizing your handheld” in 
    Chapter 1 for more information.
    I know I entered 
    some records, but 
    they do not appear in 
    the application.nCheck the Categories pick list (upper-right 
    corner). Choose All to display all of the 
    records for the application.
    nCheck Security and confirm that Private 
    Records is set to Show private records.
    nIn To Do List, tap Show and see if Show 
    Only Due Items is selected.
    I am having 
    problems listing 
    memos the way I 
    want to see them.nIf you cannot manually arrange the order of 
    the memos in the list screen, check the 
    Memo Preferences setting. Make sure that 
    Sort by is set to Manual.
    nIf you choose to view your memos 
    alphabetically on Palm Desktop software 
    and then perform a HotSync operation, the 
    memos on your handheld still appear in the 
    order defined in the Memo Preferences 
    setting. In other words, the sort settings you 
    use with Palm Desktop software are not 
    transferred to your handheld.
    I created an event in 
    Date Book, but it 
    doesn’t appear in the 
    Week View.In the Week View, you cannot select 
    overlapping events that have the same start 
    time. If you have two or more events with the 
    same start time, choose the Day View to see the 
    overlapping events.
    I entered the euro 
    symbol, but after a 
    HotSync operation it 
    doesn’t appear in my 
    Palm Desktop 
    software.You must have fonts that include the euro 
    symbol on your desktop computer. Check 
    these web sites for additional information:
    http://www.microsoft.com/windows/euro.asp
    http://til.info.apple.com/techinfo.nsf/artnum/
    n22222 
    						
    							Appendix B Page 239
    HotSync problems
    ProblemSolution
    I cannot do a 
    HotSync operation; 
    what should I check 
    to make sure I am 
    doing it correctly?nMake sure the HotSync cradle is 
    connected securely.
    On a Windows computer try these steps:
    nCheck the Windows system tray to 
    make sure the HotSync Manager is 
    running. If it is not, open Palm Desktop 
    software.
    nMake sure you selected Local USB or 
    Local Serial, as appropriate, from the 
    HotSync Manager menu.
    nIf you are using the serial cradle, make 
    sure you selected the correct serial port 
    on the Local tab in the Setup dialog. It 
    should be set to the port where you 
    connected the HotSync cradle.
    On a Macintosh try these steps:
    nMake sure HotSync Manager is enabled. 
    If it is not, double-click the HotSync 
    Manager icon in the Palm folder and 
    enable HotSync Manager on the 
    HotSync Controls tab.
    nIf you are using the optional serial 
    cradle, double-click the HotSync 
    Manager icon in the Palm folder and 
    then click the Serial Port Settings tab. 
    Make sure Local is selected and that the 
    port selection matches the port where 
    your HotSync cradle is attached. 
    						
    							Page 240  Frequently Asked Questions
    I did a HotSync 
    operation, but one of 
    my applications did 
    not synchronize.nOn a Windows computer, click the 
    HotSync Manager and choose Custom. 
    Check that the correct conduit is active. 
    nOn a Macintosh, double-click the 
    HotSync Manager icon. From the 
    HotSync menu, choose Conduit 
    Settings. Select your user name from the 
    User pop-up menu, and check that the 
    correct conduit is active. 
    I am using Outlook 
    as my PIM, but I 
    cannot do a HotSync 
    operation.nClick the HotSync Manager and choose 
    Custom. Check that the correct conduit 
    is active.
    nCheck that the correct conduit is 
    installed. Reinstall the HotSync 
    Manager and make sure the correct 
    conduit is selected.
    I cannot launch the 
    HotSync Manager.nIf you are using the optional serial 
    cradle, or if you are performing a 
    HotSync operation using a modem, 
    make sure you are not running another 
    program, such as America Online, 
    CompuServe, or WinFax, that uses the 
    serial port you selected in the Setup 
    dialog box.
    nBackup the Palm Desktop software, 
    uninstall it, then reinstall it.
    I tried to do a local 
    HotSync operation, 
    but it did not 
    complete 
    successfully.nMake sure your handheld is seated in 
    the cradle correctly.
    nCheck the connection between the 
    HotSync cradle and the USB or serial 
    port on your computer.
    nMake sure the user name you selected in 
    Palm Desktop software matches the 
    user name assigned to your handheld.
    nMake sure the date on your computer 
    matches the date on your handheld. 
    nRead the HotSync Log for the user 
    account for which you are performing a 
    HotSync operation 
    						
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