Panasonic 8415 Maintenance Manual
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Settings and Printing MaintenanceSpecifications41 If the communication link between your computer and the printer is working but the printer ejects a blank page when printing from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly. Make sure that you plugged in the printer and turned it on. Printer not operating. Make sure that you connected the interface cable(s) properly. nIf you can’t make a print The setting for printing is not effective.Some applications may not allow you to change the settings through the KX-P8415 printer driver’s setting window.Change the application’s settings. Corrective ActionTroublePossible Cause The printer does not print correctly. The printer may not be plugged into an AC outlet or turned on. The interface cable(s) may not be connected properly. Appropriate driver may not beinstalled or KX-P8415 printer may not beselected. Troubleshooting
Settings and Printing MaintenanceSpecifications42 Make sure that the media thickness switch is set correctly for the installed media (see Settings and Printing). Make sure that you use a high-quality laser paper: 60-105 g/m 2(16-28 lbs.) paper in the media trays and 75-165 g/m2(20-44 lbs.) paper in the multi-purpose tray. Use only recommended transparencies (seeSpecifications). We cannot guarantee the results of other transparencies. TroubleCorrective Action Frequent media jams.Fan the paper or transparencies before installing them in their respective trays; this is especially important for transparencies because they tend to stick together. Make sure that you have loaded paper in the paper tray and transparencies in the transparency tray. Make sure that the media is installed under the hooks at the front of the media tray. If printing on transparencies and your printer has a 2nd Cassette Feeder, make sure that the transparency tray is installed in the upper or middle tray slot. Clean the paper-pick rollers (seepage 2for instructions). If you are using media that is 105 g/m 2(28 lbs.), check if the Face Down media output setting is selected in the driver. If it is, change the setting to Face Up. Make sure that the media is installed under the hooks at the front of the media tray. Do not overfill the media tray, as indicated by the red line on the right side of the tray. Clean the paper-pick rollers (seepage 2for instructions). Frequent paper- picking errors. nMedia problems Frequent media jams at C.The cleaning pad may be dirty with toner. Replace the cleaning pad (see the supplement for supplies provided). Troubleshooting
Settings and Printing Maintenance Specifications43 Corrective ActionTrouble n Print quality problems Corrective ActionTrouble Troubleshooting
Settings and Printing MaintenanceSpecifications44 Make sure that the color imaging unit stays covered until immediately before installing it in the printer. Exposure to light for more than 45 seconds can damage the color imaging unit. Toner particles have contaminated the transfer roller. This can happen if the printed image is larger than the media (for example, when printing on envelopes). Run 10-20 prints to clean the transfer roller. The cleaning pad may be dirty with toner. Replace the cleaning pad (see the supplement for supplies provided). Corrective Action Most spots are caused by fingerprints or dust introduced into the printer while installing the color imaging unit or loading media. Make sure that the surface where you unpack the color imaging unit, paper, and transparencies is free of dust. Keep supplies in a covered area or a closed box. Do not touch the right side or underside of the color imaging unit; fingerprints affect print quality. Make sure that the paper or transparency film is clean. Make sure that you handle the media on the outside edges to avoid fingerprints. To get rid of fingerprint spots, print a few prints.Trouble Streaks or spots The back of the printed page appears dirty. The print quality of a transparency is poor.There is a defect on the coated surface of the transparency. Print on the other side. Troubleshooting
Settings and Printing Maintenance Specifications45 Error Messages Error MessagePossible Cause Install the cyan toner All Media Tray Black Toner Cartridge Charge Unit Cyan Toner Cyan Toner Cartridge Ethernet Card Front or Right door Fuser Unit Black Toner Printer LCD Panel Corrective Action * Cleaning Pad wearing out Replace the charge unit soon . The charge unit is wearing out. Charge Unit wearing out Replace the fuser unit with theFuser Unit*
Settings and Printing MaintenanceSpecifications46 Error MessagePossible Cause Refer to page 11to clear the jam.Jam at A See front door labelA jam has occurred in the media feed area. Refer to page 17to clear the jam. Refer to page 24to clear the jam. Refer to page 27to clear the jam. A jam has occurred in the fuser unit. A jam has occurred inside the access door or the right side door. A jam has occurred in the output area. Jam at C See front door label Jam at D See front door label Jam at E See front door label Jam at B See front door labelA jam has occurred in the media feed area.Refer to page 15to clear the jam. Corrective Action Replace the color imaging unit now. Imaging unit is worn out.Imaging Unit*2 Worn outInstall the color imaging unit. Color imaging unit is not installed. Imaging Unit Not installed Replace the color imaging unit with the one compatible with this model (see the supplement for supplies provided.An incompatible color imaging unit is installed.Imaging Unit*1 Wrong Type * 1 This message is displayed when an improper option is used. You can still print a page by pressing F/CONTINUE even when this message is displayed. However, it is not recommended because we cannot guarantee the printing results. * 2 You can still print a page by pressing F/CONTINUE even when “Worn out” message is displayed. However, it is not recommended because we cannot guarantee the printing results. Error Messages Replace the fuser unit now. Fuser unit is worn out.Fuser Unit and Oil Roll*2 Worn out Install the color imaging unit correctly. Color imaging unit is not installed correctly. Imaging Unit No tension Replace the fuser unit soon. Fuser unit is wearing out. Fuser Unit wearing out Replace the color imaging unit soon. Color imaging unit is wearing out. Imaging Unit wearing out
Settings and Printing MaintenanceSpecifications47 Error MessagePossible CauseCorrective Action Install the letter size media tray with media in it or press G/CANCEL button on the printer panel to cancel the print job. When the lower line indicates the location for the media tray to be installed, follow that message. The letter sizer media tray is not installed. Load LetterInstall the A4 size media tray with media in it or press G/CANCEL button on the printer panel to cancel the print job. When the lower line indicates the location for the media tray to be installed, follow that message. A4 size media tray is not installed. Load A4 Install the legal size paper tray with media in it or press G/CANCEL button on the printer panel to cancel the print job. When the lower line indicates the location for the media tray to be installed, follow that message. Legal paper tray is not installed. Load Legal Error Messages Refer to page 29to clear the jam. Refer to page 29to clear the jam. A jam has occurred in the media feed area of the auto duplex printing unit. A jam has occurred in the auto duplex printing unit. A jam has occurred in the auto duplex printing unit. Jam at F See front door label Jam at G See front door label Jam at H See front door label Refer to page 28to clear the jam. Refer to page 27to clear the jam. Close the left side door. A jam has occurred in the multi-purpose tray. Left side door is open. Jam at MPT See front door label Left side door Open Replace the black toner cartridge soon. Black toner cartridge is almost empty. Low Black Toner
Settings and Printing MaintenanceSpecifications48 Error MessagePossible CauseCorrective Action Load media in the multi- purpose tray. Multi-purpose tray is empty. Multi-Purpose Tray Empty Verify the media is loaded in the correct media tray or change the media setting in the printer driver. Media is loaded in the incorrect media tray or different media is selected in the printer driver. Media type mismatch Load media in the middle media tray. Middle tray is empty in the 2nd cassette feeder option.Middle Tray Empty Install the middle tray in the 2nd cassette feeder. Middle tray is not installed. Middle Tray Not installedAdd memory or select a lower resolution in the printer driver. There is not enough memory in the printer. Memory Overflow Error Messages Load media in the lower media tray.Lower Tray EmptyLower tray is empty in the 2nd cassette feeder option. Replace the magenta toner cartridge now. Install the magenta toner cartridge. Install the media tray with media in it. Magenta toner cartridge is empty. Magenta toner cartridge is not installed. Standard media tray is empty. Magenta Toner Empty Magenta Toner Cartridge Not installed Media Tray Empty Lower Tray Not installedLower tray is not installed. Install the lower tray in the 2nd cassette feeder. Install the standard media tray. Standard media tray is not installed.Media Tray Not installedClose the left side door. Left side door of the 2nd cassette feeder is open. Lower Left side door Open Replace the cyan toner cartridge soon. Cyan toner cartridge is almost empty. Low Cyan Toner Replace the magenta toner cartridge soon. Magenta toner cartridge is almost empty. Low Magenta Toner Replace the yellow toner cartridge soon. Low Yellow TonerYellow toner cartridge is almost empty.
Settings and Printing MaintenanceSpecifications49 Error MessagePossible Cause Oil Roll wearing out Oil supply roll is wearing out.Replace the oil supply roll soon. Corrective Action Close the left side door.Standard cassette side door is open.Upper Left side door OpenInstall a transparency tray. Transparency tray is not installed. Transparency Tray Not installed Install the transparency tray with transparencies in it. Transparency tray is empty.Transparency Tray Empty Error Messages Transfer wearing outTransfer unit is wearing out. Replace the transfer unit and reset the counter (see Using the Printer Panel (Menu Mode) in Settings and Printing). Install the paper feeder.Paper feeder Not installedPaper feeder is not installed. Wait until the printer cools down, or use in a cooler place [below 35°C (95°F)]. The printer is too hot or room temperature is too high to print Labels. Too hot to print Label Remove Label, Cancel job Paper Tray EmptyNo media tray is installed or media tray is empty.Install a media tray with paper in it. Paper Tray Not installedPaper tray is not installed. Install the paper tray. Replace the 2nd cassette feeder with the one compatible with this model. An incompatible 2nd cassette feeder is installed. Option feeder Incompatible Remove the printed media from the output tray. Output tray is full. Output Tray Full Overrun Check on the Page Protection check box in the Setup tab. Overrun error Install the oil supply roll. Oil supply roll is not installed.Oil Roll Not installed Replace the oil supply roll now. Oil supply roll is worn out. Oil Roll Worn out
Settings and Printing MaintenanceSpecifications50 Error MessagePossible CauseCorrective Action Error Messages Load media in the standard tray.Media tray is empty.Upper Tray Empty Install the standard tray. Standard tray is not installed. Upper Tray Not installed Replace the yellow toner cartridge now. Yellow toner cartridge is empty. Yellow Toner Empty Install the yellow toner cartridge. Yellow toner cartridge is not installed. Yellow Toner Cartridge Not installed