Panasonic Courier Small Display Users Guide

							Small Small   
Display Display   
User’s Guide User’s Guide   Integrated Feature Module  
						

							Table of Contents 
 
FIRST TIME ENROLLMENT / TUTORIAL      3 
HOW TO USE THIS GUIDE                        4 
LISTEN                                                  5 
BOOKMARKING MESSAGES                      6 
CALLER ID CAPTURE                               6 
SEND                                                     7  
CALL                                                     8 
NOTIFY                                                  9 
CALL FORWARDING                                 10 
MESSAGE FORWARDING                          11 
SETUP 
     BRANCHING                                      12 
     DISTRIBUTION LISTS                         13 
OFF HOOK VOICE ANNOUNCE                   14 2  
						

							Accessing the Voice Mail System From your Desk 
 
Dial into the Voice Mail System by entering the Access Number provided by your System Adminis-
trator. 
 
Internal Voice Mail Extension Number:    ___________ 
 
As a first time user, the system will prompt you through the setup of your personal Voice Mail Box.  
The Tutorial will guide you through entering the following personal Mailbox information: 
 
4Entering your personal Mailbox Password  
4Recording your Name 
4Recording your personal Mailbox Greeting 
 
Simply follow these instructions to personalize your mailbox. 
When finished, the system will automatically take you into your personal Mailbox.  From here, you 
can access the various Mailbox features of the Courier system.. 
 
Accessing the Voice Mail System from an Outside Line 
 
Dial the phone number assigned to the Courier System from an outside line.  When the Courier 
answers, press the asterisk (*) key on your phone to access the Voice Mail Center.  Following the 
commands, enter your mailbox number and password to access your  personal Mailbox. 
 
External Voice Mail Telephone Number:    ______________ FIRST TIME ENROLLMENT / TUTORIAL Helpful Hints 
 
Quick Entry into Mailbox 
 
4When dialing into the Courier from an outside line, upon hearing the main greeting, you can 
dial # followed by the extension number to get you to the partys personal greeting without 
ringing the users telephone. 
 
4You can always bypass a personal greeting by dialing # at any time during the greeting.  Af-
ter dialing pound, you will hear a short tone indicating that you can begin recording your 
message. 3  
						

							This Operator’s Guide will provide the necessary steps and procedures for you to utilize the Cou-
rier Voice Mail system with the Panasonic Small Screen Display phone.  Each step is clearly de-
tailed and the corresponding display message is illustrated appropriately. HOW TO USE THIS GUIDE The manual will refer to Soft Keys which 
are the buttons to the left and right of the 
small display screen that correspond to the 
various features of the Courier application.  
Some features are noted as toggle on/off, 
and are activated and deactivated by press-
ing the corresponding Soft Key.   In addition to using the Soft Keys to navigate through the Courier features, you may also use the 
telephone keypad.  Please refer to the small user card furnished by your dealer for the corre-
sponding keypad functions.   
 
Below the screen heading (Example: Voice Mail Setup) you will find various prompts that guide 
you around or out of the current function screen.  In most cases, unless you are being prompted 
to act upon a certain feature, # will bring you back at least one step, if not to the Main Menu 
screen.   Soft key NEXT to  
Advance PREV to 
Return To advance to the next telephone display screen, press the NEXT key on your phone. 
To return to the previous telephone display screen, press the PREV key on your phone. 
Through the course of this user guide, you will see the word NEXT between screens, which is 
instructing you to press the NEXT key on your telephone to advance. 4  
						

							NEXT COMMENT OPTIONS 
 
4ADD comment to forwarded message 
4REMOVE comment 4Send original message and comment 4Delete recorded comment 4Listen to recorded comment 4ReRecord comment 4Receipt for message confirmation 4Private to prevent transfer of message 
 
Note: Make sure to press Send to Forward the message FORWARDING  MESSAGES 
 
4Change favorite mailbox  
This screen gives you the option to display 2 favorite (commonly 
used) mailboxes for quick access 
4Enter Mailbox No to send message to a specific mailbox 
4Directory provides an alphabet directory to select the name of the 
extension in the system. LISTEN LISTENING TO MESSAGES...NEW & OLD 
 
4New:  To listen to new messages.  
4Old:    To listen to old or saved messages. 
The number above “New” and “Old” signifies the number of 
messages. LISTEN OPTIONS  
  
4Save the message as Old. 
4Delete the message. 
4Play the message from beginning (replay).  
4Reply to sender’s message or caller 
4Forward a message to a mailbox. 
4Skip Message to advance to next message and keep message 
as New. 
4Stamp message with Time and Date received 
4Reverse message during playback 
4Advance message during playback 
4Pause message during playback PLAYING A NEW OR  
OLD MESSAGE  
 
4Press the Soft key to listen to 
the new or old message NEXT NEXT 5  
						

							The Courier provides two unique features that are used while listening to messages, they 
are Bookmarking Messages  and Caller ID Capture. Both features are functional from 
any telephone (Cell Phone, Internal Phone, etc.), and are utilized when listening to New or 
Old messages.   
 
BOOKMARKING MESSAGES & CAPTURING CALLER ID FROM SMALL SCREEN TELEPHONE:  
 
BOOKMARKING 
 
·While listening to a message, you have the ability to place a bookmark in that message.  This 
bookmark will allow you to advance to that location upon playback, the next time you listen to the 
message. 
 
4While listening to a message, press ## at the desired location to place a bookmark on that mes-
sage. 
 
The following display will appear: BOOKMARKING MESSAGES & CALLER ID CAPTURE Set: to place a bookmark 
within the message Go:  to advance to the previously set 
bookmark upon message playback Set: to capture Caller ID 
 Del:  to delete previously captured 
Caller ID digits CAPTURING CALLER ID 
 
·While listening to a message, you have the ability to capture the Caller ID and store it in the sys-
tem.  From that point forward, calls will bypass the Auto Attendant and transfer directly to your 
extension. 
 
4While listening to a message, press ##  to capture caller ID BOOKMARKING & CAPTURING CALLER ID FROM ANY NON DISPLAY TELEPHONE: 
 
4While listening to a message, press ## at the desired location to  place a bookmark and to capture 
Caller ID for that message. Listen and follow voice prompts. To Set a bookmark at the current position To Jump To an existing bookmark To Assign this caller ID to your mailbox To Remove this caller ID from your mailbox To Exit feature and return to voicemail main menu 6  
						

							NEXT NEXT NEXT NEXT NEXT NEXT SENDING A SCHEDULED MESSAGE 
 
4Change favorite mailbox  
4Mailbox Number 
4Enter Mailbox No to send message to a specific mailbox. 
4Directory provides an alphabet directory to select the name of the ex-
tension in the system. 
4Distribution Lists provides a list of groups. SENDING A REGULAR MESSAGE 
 
4Change favorite mailbox  
4Enter Mailbox No to send message to a specific mailbox. 
4Directory provides an alphabet directory to select the name of the 
extension in the system. 
4Distribution Lists provides a list of groups. 
Note:  to send a message to a System Distribution List, press # and the 
2 digit system list number, which has been set up by the System Ad-
ministrator. SENDING A SCHEDULED MESSAGE   4Date for message delivery.  
4Time for message delivery. 
4AM or PM for morning or afternoon delivery. 
4Next to advance to next display screen. SEND OPTIONS  
4Send to deliver message. 
4Delete to erase message. 
4Listen to message. 
4ReRecord message.  
4Append to add to recorded message. 
4Receipt of message confirmation.   
4Private to prevent transfer of message. 
4Urgent for expedited delivery. SEND SEND REGULAR & SCHEDULED MESSAGES 
 
·Send Regular voice messages to other mailboxes on the sys-
tem.   
·Ability to Schedule a message to send to other mailboxes on 
the system. 
 
4Reg: Sends regular messages to mailboxes. 
4Sch:  Schedules messages to mailboxes. Select Date & Time and enter 
data 7  
						

							NEXT NEXT DIRECTING CALLS TO TELEPHONE (TEL) OR   
VOICE MAILBOX (VMB)  
When callers enter extension numbers from the auto attendant: 
·Calls to Tel will ring extension first, then forward to voice mail, 
if no answer. 
·Calls to Vmb will go directly to the mailbox greeting, without 
ringing the phone. 
·Each option has up to 5 greetings to record 
 
4Tel: directs incoming calls to telephone 
4Vmb: directs incoming calls directly to mailbox CALL SELECTING  OR SETTING UP A GREETING 
 
4ACTIVATE selects the desired greeting 
to play and marks it with an asterisk (*)  
4SETUP records the greeting.   Notes:  Both Greeting options can be set up in 2 parts: 
 
Static: Record message during first time set up.  You will not have to change this message again. 
Dynamic: Record the message as you need to.   
 
Example:  Send Calls to Vmb “Out Of Office” 
 
First Part:        “Hello, this is Emma Smith.  I am currently out of the office …” 
Second Part:  “I will return on Thursday at 2:00 pm. Please leave a message and I will return your call 
when I return. Thank you.” 
 
The System automatically combines these messages when a caller enters your Voice Mailbox greeting. 
 
Note:  If nothing has been recorded in the Second Part greeting, only the First Part greeting will play. SETTING UP YOUR PERSONAL GREETING  4LISTEN to hear previously recorded greeting 
4RECORD to record new greeting 
4First Part records first part of message 
4Second Part records second part of message (see Notes below) 
4Entire Greeting combines first and second parts for you to hear. NEXT NEXT 8  
						

							SETUP AND ACTIVATION OF NOTIFICATION NUMBERS  
 
4SETUP to program external phone/pager numbers. 
4ACTIVATE engages notification feature.  An Asterisk next 
to number (*) indicates forwarding number has been se-
lected. 
Note:  Voice prompts provide setup assistance. NOTIFY   NOTIFY MENU  
 
4Phone Numbers to enter phone or pager numbers for notification.  
4Schedule to set up time and day parameters for message notifi-
cation.  EXTERNAL MESSAGE NOTIFICATION 
 
·Notifies external telecommunication devices of Voice Mail 
messages. 
·Selectable notification of All Messages or Urgent mes-
sages only 
·Up to 4 devices may be selected. 
·System continues to notify all devices, in cascading se-
quence, until the message is retrieved 
·Notification may be scheduled with time and day parame-
ters. 
 
4NOTIFY: to begin notification setup and activation proc-
ess. NEXT NEXT NEXT NEXT 9