Panasonic Dbs 824 Instructions Manual
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Key Bank HoldAttendant FeaturesKey Bank Hold(CPC-S and CPC-M) DescriptionKey bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk When the user presses the FF key, the first trunk call is automatically placed on system hold In addition, the attendant can use key bank hold with DSS/BLF keys to provide one-touch call transfer to an extension For example, if the attendant phone has a DSS/BLF key assigned for extension 200, the attendant can answer an incoming trunk call and then press the DSS/BLF key to automatically transfer the call to 200 If key bank hold is turned off, the user must press HOLD before accessing a second trunk or transferring a call Related Programming lFFl (System) Trunk Line Automatic Hold (Key Bank Hold) One-Touch VM Transfer(CPC-S and CPC-M) OperationThe VM key can also be used by attendants to easily transfer incoming callers to an extension’s voice mailbox When a user presses a voice mail key and then presses a DSS/BLF key, the digits programmed for the DSS/BLF key are transmitted to the voice mail system For example, if an attendant receives an incoming call for station 200 and the attendant knows that station 200 is busy because the DSS/BLF key is lit red, the attendant can press the VM key and then press the DSS/BLF key to automatically transfer the caller to 200’s voice mailbox For a general description of the VM key as well as instructions on using the key for personal message retrieval, see “One-Touch V&l Access” on page 3- 652-14 DB S 824-l O-700Issued 3/l /95
Attendant FeaturesOne-Touch VM Transfer Note: The VM key is assigned differently, depending on whether it is used for personal message retrieval or attendant transfer See the following “Operation” section for instructionsOperation To assign a voice mail keyNote: You cannot program this feature if trunks are assigned to the key First clear the FF assignments, then use the following procedures to assign the VM key 1Press the ON/OFF key l The phone issues intercom dial tone l The ON/OFF LED lights 2Press the PROG key 3Press the FF key, DSS key, or One-Touch key 4Press the CONF key 5Press the AUTO key 6Dial the voice mail extension number 7If the key is for personal message retrieval, enter a password (XXX or AUTO 00-99) if desired If the key is for attendant transfer to voice mail, do not enter a password but include any special codes (* or #, for example) if they are required by the voice mail system Note: The length of the password and the VM extension number cannot exceed six digits If the VM number and the password total more than six digits, assign the password to a personal or system speed dial number (OO- 99 or 000- 199,900-939) 8Press the HOLD key Attendant Transfer to Voice Mail 1The attendant answers an incoming call The incoming caller asks to be transferred to an extension number 2The attendant checks the DSS/BLF key for the extension If the light is red, the attendant presses the VM key followed by the DSS/BLF key Issued 3/l /95DBS 824-l O-7002-15
One-Touch VM TransferAttendant Features The incoming caller is transferred to the extension’s mailboxRelated Programming lFF5 (Keys) FF Key Assignment for Extensions lFF5 (Keys) FF Key Assignments for DSS Consoles Considerations lOnce an extension is connected to voice mail, pressing a DSS/BLF key will transmit the extension number stored on the DSS/BLF key to the voicemail system, regardless of what state the DSS/BLF key is in In other words, the extension number is transmitted whether the key is idle, ringing or busyNote: DSS/BLF keys on the DSSI72 always light red when an extension is active, they do not flash red when an extension is ringing, or light green when an extension is forwarded Note:If an attendant wants one VM key for a personal mailbox and one for transferring to voice mail, the personal VM key must be assigned to the lowest-numbered FF key For example, if DSS keys 60 and 61 are assigned as VM keys, key 60 should be used for the attendant’s personal mailboxIf VM keys are assigned to both the phone FF keys and the DSS keys, the lowest-numbered FF key on the phone should be used for the attendant’s personal mailbox If the personal VM key is not assigned to the lowest-numbered key, it will not flash to indicate VM messages 2-l 6 DES 824-l O-700Issued 3/l 195
Attendant FeaturesStation Lockout Code Assignment Station Lockout Code Assignment (CPC-S and CPC-M)DescriptionThe Station Lockout feature allows users to dial a Station Lockout code to restrict their phone from being used for outside calls Station Lockout codes can be assigned through the attendant phone Operation To program a Station Lockout code 1Press the ON/OFF keyl The phone issues intercom dial tone l The ON/OFF LED lights 2Press the CONF key3 Dial “#8 ” 4Dial the extension number 5Enter the desired key code (four digits) 6Press the HOLD key“STORE XXXX” (where “XXXX” is the key code) appears on the display 7Press the ON/OFF keyThe ON/OFF LED goes off ConsiderationslA locked extension can be used for Intercom Calls lStation Lockout key codes can also be set through system programming Issued 3/l I95DBS 824-l O-700
Svstem Time and Date ControlAttendant FeaturesSystem Time and Date Control (CPC-S and CPC-M) DescriptionThe date and time displayed on all system extensions are set from an attendant phone OperationTo set the date and time 1Press the ON/OFF key l The phone issues intercom dial tone l The current date and time are displayed on your LCD 2Press the PROG key “F” appears on the display 3 Dial“#H#”“Program Mode ” appears on the first line of the display, “MAIN MODE” appears on the second line 4Press the FF 1 key“SELECT SUB MODE” appears on the second line of the display 5 Dial “l# ”“1 DATE 2 TIME” appears 6 Dial “l# ”‘MONTH/DAY/YEAR” appears 7Enter six digits for the month, day, and year For example, to set the date to March 3, 1993, enter “030393 ”8 Press #“TIME SET MODE appears on the display 2-18 DBS 824-l O-700issued 3/l 195
Attendant FeaturesSystem Time and Date Control9Enter four digits for hours and minutes (24-hr tune) For example, for 11 00 a m , enter “1100 ’10 Press # 11 Press the ON/OFF keyThe new date and time appear on the display To reset the minutes display to “00 ”If the clock is five minutes slow or fast, you can re-synchronize the minutes setting to “00,” provided the current minutes display is between “ 55” and ‘ 05 ” 1Press the ON/OFF keyl The phone issues intercom dial tone l The ON/OFF LED lights 2Press the PROG key “F’ appears on the display 3 Dial “#4 ”“Time Adjusted” appears on the display 4Press the ON/OFF key The ON/OFF LED goes off ConsiderationslThe month is entered in numeric form, but is displayed as the name of the monthlThe day of the week is calculated automatically Issued 3/l /95DBS 824-l O-7002-l 9
Traffic MeasurementAttendant FeaturesTraffic Measurement(CPC S and CPC-M) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number, as well as the number of times each System Speed Dial number is used This information can be used to evaluate trunk usage and control costs To determine the number of outgoing calls made on an outside line 1Press the ON/OFF keyl The phone issues intercom dial tone l The ON/OFF LED lights 2Press the CONF key“C” appears on the display 3Dial ‘WO,” then enter the number of the outside line you want to check If 1234 outgoing calls have been made on line 0 1, “OutGoing 1 0 1234”appears on the display Pressing the #key steps through the trunk numbers and system speed dial numbers 4Press the ON/OFF key The ON/OFF LED goes off To check other usage ratesReplace “#go” in Step 3 with one of the following codes 2-20 DBS 824-l O-700Issued 31 l/95
Attendant FeaturesTraffic MeasurementTable 2-3Traffic measurement optionsOperationCode Display Check the number of incoming calls to a specific trunk #91NN“Incoming NW’ Check the number of times a System Speed Dial number #92SS“SYS-SPD SS” was used Delete usage data Notes: #93“Clear All Inform” 1 NN = CO line number (01-08) SS = System Speed Dial number (00-89 or 000-199) Considerations lThe Traffic Measurement feature can be accessed from any display phone lUsage data cannot be cleared item by item lAll data is retained until it is deleted or until 65,536 entries are made (at which point the figures are reset to zero) lA backup battery protects memory contents in case of power failure
Attendant FeaturesWalking COS Confirmation Walking COS Confirmation(CPC-S and CPC-M) Descrrp tionThe attendant can check the Walhng Class of Semlce ID code of any extenson. Operation 1. Press ON/OFF 2. Press CONF 3Dml#12 plus the extension number. The Walling Class of Service ID code appears on the display 2-22 DBS 824-l O-700Issued 3/l /95
Chapter 3. Key Telephone FeaturesThis chapter describes DBS 824 key telephone features DBS 824 key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes This chapter covers the following topics Issued 3/l/95DBS 824-10-7003-l