Panasonic Document Scanner Kv S1057c_s1027c_sl1066_sl1056_sl1055_sl1036_sl1035 Operating Manual

							3.Remove the double feed prevention roller.
• While pushing the latch  (A ) to the right side as the direction indicated by the arrow, remove the double
feed prevention roller  (B ) in the direction of the arrow. Then, pull out the left shaft  (when facing it) from
the notch in the roller mount.
4. Take out the new double feed prevention roller module in the optional roller exchange kit.
5. Install the double feed prevention roller.
• Align the shaft that is shaped as indicated by  A with the notch in the roller mount  (B ), and then insert
the shaft in the notch. Push the shaft on the opposite side ( C) until it clicks into place.
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							6.Close the double feed prevention roller cover ( A) firmly.
Notice
•Be sure to close the double feed prevention roller cover until it clicks into place.
7. Open the paper feed roller cover ( A).
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							8.Lift up the gear ( A) on the left side of the paper feed roller, and then remove the paper feed roller.
9. Remove the rubber rollers from the paper feed roller shaft.
• Push the tab ( A) to remove the rubber roller ( B) from the paper feed roller shaft. Remove the other
rubber roller ( C) in the same way.
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							10.Take out the new paper feed roller in the optional roller exchange kit.
11. Install the two new rubber rollers onto the paper feed roller shaft.
• After confirming the tabs ( A) of both rubber rollers are facing outwards, insert the rubber rollers onto
the paper feed roller shaft until they click into place.
Notice
•Inserting a rubber roller with the tab facing inwards may damage the roller.
12. Install the paper feed roller with the new rubber rollers.
• Insert the short side of the paper feed roller shaft ( A) to the roller mount, and then insert the gear
( B ) in the direction indicated by the arrow.
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							13.Close the paper feed roller cover ( A) firmly.
Notice
•Make sure to close both sides of the paper feed roller cover until they click into place.
• After installing the paper feed roller, confirm that the paper feed roller can rotate in the feeding
direction.
14. Close the ADF door.
• Push both sides of the ADF door down slowly until it clicks into place.
15.Reset the After Replace Roller Counter in User Utility to 0.
• For details, refer to the User Utility help.
Note
•If misfeeding or double feeding occurs after cleaning or replacing the rollers, the rollers may not be
installed properly. Confirm the installation conditions again.
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							TroubleshootingIf a problem occurs while the scanner is being used, check the following items and check the scanner status
in User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.SymptomPossible CauseRemedyThe LED (Green) does not
light when the unit’s power is
turned ON.
The power cord is not plugged in.Insert the power plug firmly.
The computer does not
recognize the scanner.
The scanner is not functioning
correctly.
The scanner is not connected to the
computer correctly.Connect the USB cable correctly.The software is not installed correctly.
Uninstall the software from the
computer (page 70), and then install
the software again (page 18).The scanner is connected via USB
hub.Do not connect via USB hub.There is a problem with the USB
cable.Make sure to use the included USB
cable.The unit’s power was turned OFF
because no operation was performed
for a certain period of time.Press the power button to turn ON the
unit’s power.Scan speed is slow.The scanner is connected over a  USB
1.1 connection.Connect over USB 2.0 / USB 3.0.The document has been
loaded on the feed tray, but
the scanner does not start
scanning.The document is not loaded properly.Load the document correctly. 
(page 38)The sensor cannot detect the
document as the edge of the
document is curled.Flatten the document (page 24) and
load it again (page 38).66Operating ManualA
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							SymptomPossible CauseRemedy
Double feeding occurs
frequently.
The paper feed roller or double feed
prevention roller have become worn
down.Replace the paper feed roller or
double feed prevention roller. 
(page 60)The double feed detectors are dirty.Clean the double feed detectors. 
(page 54)Right and left sides of the document
to be scanned are not the same in
height, because of curling or folding.Flatten the document (page 24) and
load it again after reducing the number
of sheets.The document is printed on an
unsupported type of paper or thick
paper.Make a copy of the document on
paper of a compatible type and
thickness (page 23), and then scan
the copy.
The length of the paper is too short.
Make a copy of the document on
paper of a compatible size (page 23),
and then scan the copy.The document is not aligned correctly.Realign the document. (page 38)Too many sheets are set on the feed
tray.Remove sheets until the sheets on the
feed tray are under the limit mark on
the document guide.The documents are not fed
one at a time, but in bunches.The scanning method is set to
manual.Select automatic scanning using the
manual feed selector. (page 12)A double feed is detected
when scanning cards.The cards are set in portrait
orientation.Either disable the double feed
detection function or set the cards in
landscape orientation.
Paper jams occur frequently.
The document is wrinkled.Smooth out the document.The rollers are dirty.Clean the rollers. (page 55)The document is not aligned correctly.Realign the document. (page 38)Too many sheets are set on the feed
tray.Remove sheets until the sheets on the
feed tray are under the limit mark on
the document guide.Scanned documents have
been rolled up in the exit tray
area when using the exit
guides.
The documents are curved or curled.Scan the documents with the exit
guides folded. (page 41)
Scanned image is skewed.
The document guides are not
adjusted to the size of the document
to be scanned, or the document to be
scanned is set slanted on the feed
tray.
Adjust the document guides properly
to the size of the document to be
scanned. (page 40)
Right and left sides of the document
to be scanned are not the same in
height, because of curling or folding.Flatten the document (page 24) and
load it again after reducing the number
of sheets.Operating Manual67
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							SymptomPossible CauseRemedyThe image for a scanned
document is blank.The document to be scanned was
loaded upside down.Load the document correctly. 
(page 38)Vertical streaks appear on the
scanned document.The scanning glasses are dirty.Clean the scanning glasses. 
(page 53)The scanning density is
uneven.The scanning glasses are dirty.Clean the scanning glasses. 
(page 53)
The color of the scanned
document is extremely
different from the original
document.
The settings of the computer monitor
are wrong.Adjust the computer monitor settings.Depending on the documents
scanned, the color of documents may
not be scanned properly. For
example, the color of a highlighter pen
may be scanned lighter than it
appears.
Setting the value for Chroma higher in
the scanning conditions may solve
this problem.
Dark spots or noise appear on
the scanned documents.The scanning glasses are dirty.Clean the scanning glasses. 
(page 53)There is noise or wave
patterns (moire pattern) on
the scanned image.The scanning resolution settings,
combined with patterns within the
scanned image, may cause this
problem.
Change the scanning resolution, and
perform scanning again.The sound made by paper
being ejected is higher than
usual when you scan short
documents.If the length of documents are less
than about 148 mm (5.8 in.), feeding
speed control will be activated for
exiting documents; this is normal
behavior.
—
If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726-2797 for further assistance. (U.S.A. only)
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							Error Messages (KV-S1057C and KV-S1027C only)Error codes corresponding to the scanner status are displayed on the LCD.
Also, when the scanner is connected to a computer, simple messages are displayed on the LCD.
For details about the error codes and messages, check in User Utility.Error CodeCauseRemedyU11
U12The paper has jammed in the feed tray
area.Open the ADF door, and remove the paper.The sensors are dirty.Clean the sensors.U16The paper has jammed in the exit tray area.Open the ADF door, and remove the paper.The sensors are dirty.Clean the sensors.
U18Paper has been left in the scanner.Open the ADF door, and remove all the
paper left inside.The sensors are dirty.Clean the sensors.U23A double-feed error has occurred.Open the ADF door, and remove the
jammed paper.U30The ADF door is open.Close the ADF door.FxxA system error has occurred.Contact your dealer.Operating Manual69
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							Uninstalling the SoftwareIf you want to remove the software that is installed on your computer, follow the procedure below to uninstall
them.
1. In [Control Panel], open [Uninstall a program].
• In Windows XP, select [Add or Remove Programs].
2. Uninstall the following software programs.Program NamePublisherImage Capture PlusPanasonic System Networks Co., Ltd.Scan Button Setting ToolPanasonic System Networks Co., Ltd.IDR EnginePanasonic System Networks Co., Ltd.Panasonic Scanner ManualsPanasonic System Networks Co., Ltd.Panasonic Document Scanner Device DriverPanasonic System Networks Co., Ltd.MCDPanasonic System Networks Co., Ltd.KV-S1057C KV-S1027C ISIS Driver
KV-SL1066/1056/1055/1036/1035 ISIS DriverPanasonic System Networks Co., Ltd.KV-S1057C KV-S1027C TWAIN Driver
KV-SL1066/1056/1055/1036/1035 TWAIN DriverPanasonic System Networks Co., Ltd.Panasonic Scanner User UtilityPanasonic System Networks Co., Ltd.OCR EnginePanasonic System Networks Co., Ltd.
3. Follow the instructions on the screen.
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