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Panasonic Electronic Board UB-5838C, UB-5338C Operating Instructions

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    							31
    Help
    Troubleshooting
    To identify error message that are displayed on the control panel, refer to “Error Codes” on page 33.
    The following table lists solutions to problems that you may have concerning this unit as well as tips in avoiding 
    these problems in the future.
    If problems still persist, call your dealer.
    IssueSolution and CareSee 
    Page
    The power switch is on but the 
    display is off. Confirm that the power plug is securely plugged in.
    (If the display still does not light, turn the power off and back on.)
    –
    It is difficult to erase text/
    diagrams written on the screen 
    film. •
    Wipe the screen film with a water dampened-cloth that has been 
    thoroughly wrung.
    • Write letters and lines slowly. Letters and lines written fast cannot 
    be erased as easily.
    • Erase text/diagrams after the ink has dried completely.
    • Do not use cleaners that contain a surface active agent. –
    Some text or certain parts of a 
    diagram cannot be scanned. The letter is written outside the scannable area.
    Write the letters inside the scannable area. 12
    The scanned image is blank, thin 
    or blurred. The writing on the screen is too thin or light.
    Make thicker, darker lines or use a new marker. –
    Black or white lines appear on 
    the scanned image, or the 
    scanned image is dark or blank. The unit is in strong sunlight or strong lighting.
    Change the location of the unit or block the light. –
    The screen does not advance 
    when the Start/Stop or Advance 
    Key is pressed. There is no destination for scanned images.
    Set a USB flash memory device or SD memory card, or connect 
    a printer or a computer. 17
    Static electricity was generated when the screen film was wiped. Turn off the power and slowly move the screen by hand. –
    Printed images are thin or blank. Perform the Test Print feature. If the problem still occurs:
    •The ink of the print cartridge is empty.
    Change the print cartridge with a new one referring to the 
    manual of the printer.
    • The nozzle of the print cartridge is dirty.
    Clean the nozzle according to the manual of the printer. 28
    When the scanned image is 
    printed, colors are shifted or 
    blurred. Adjust the alignment of the printer according to the manual of the 
    printer.
    –
    The scanned image cannot be 
    printed with an external printer. A USB flash memory device or SD memory card is connected.
    Remove the USB flash memory device or SD memory card. 17
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    							Troubleshooting
    32
    IssueSolution and CareSee 
    Page
    The USB flash memory device, 
    SD memory card, or printer is not 
    recognized. The USB flash memory device, SD memory card, or printer is not 
    supported by this unit.
    For information regarding available USB flash memory devices, 
    SD memory cards, and printers, refer to the following site:http://panasonic.co.jp/pcc/products/en/eboard/
    ub-5838c_info.htm –
    Confirm that the USB cable is properly connecting the printer and 
    the unit, or put the unit into standby mode. 20
    The USB flash memory device or printer is connected via a USB 
    hub. Do not connect via a USB hub. –
    It takes a long time for the unit to 
    recognize the USB flash memory 
    device. The USB flash memory device has not been used since it was 
    formatted using FAT32.
    Once a file has been written, subsequent operations will be 
    performed much more quickly. –
    When images are saved, they 
    are rotated 90 degrees. Images saved as JPEG are rotated 90 degrees.
    Use graphic software to rotate the image back to the position it 
    was displayed on the screen. –
    The computer does not 
    recognize this unit. Confirm that the USB cable is properly connected on both sides or 
    put the unit into standby mode.
    21
    This unit is connected via a USB hub. Do not connect via a USB hub. –
    The image file is not displayed 
    after copying to a computer. Open the Removable Disk displayed on the computer screen, and 
    click [Refresh] from the [View] in the Windows Explorer window.
    21
    When the unit’s power is turned 
    on, the time set-up screen is 
    displayed. The battery is drained.
    Change the battery, then set time. 30
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    							Troubleshooting33
    Help
    The following table describes the meaning of each error code which may appear on the display.
    Error Codes
    Error CodeCauseRemedySee 
    Page
    U103021
    ~ U103025
    U403021
    ~ U403025 The scanner or screen is in strong 
    sunlight or strong lighting.
    Change the location of the unit or block 
    the light.
    –
    U403011
    U403012 The screen will not move.
    Turn off the power and slowly move the 
    screen by hand. –
    U308002 There is no paper in the printer. Add paper to the printer.
    Depending on the printer, it may be 
    necessary to press the error 
    cancellation button (ex. OK) on the 
    printer after fixing the printer error. 
    Refer to the manual of the printer for 
    details. –
    U308003
    U308004 There is a printer error.
    Fix the printer error according to the 
    printer manual. –
    U308001 Unsupported printer is connected. Connect compatible printer. 37
    U408001 The USB cable connecting the printer  and the unit was removed while 
    copying. Connect the USB cable for printer 
    securely, then copy required number of 
    sheets again.
    –
    U307010 There is no available space in the USB 
    flash memory device. Increase the available space using a 
    computer.
    –
    U306010 There is no available space in the SD 
    memory card. Increase the available space using a 
    computer.
    –
    U307035 Write-protection is set on the USB flash 
    memory device. Cancel the write-protection.
    –
    U306035 Write-protection is set on the SD 
    memory card. Cancel the write-protection.
    –
    U407010 The available space in the USB flash 
    memory device became full while 
    scanning. Increase the available space using a 
    computer, then scan again.
    –
    U406010 The available space in the SD memory 
    card became full while scanning. Increase the available space using a 
    computer, then scan again.
    –
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    							Troubleshooting
    34
    Error CodeCauseRemedySee 
    Page
    U307144 USB flash memory device writing error 
    occurred. Check whether the USB flash memory 
    device is written normally using a 
    computer. –
    U306144 SD memory card writing error occurred. Check whether the SD memory card is  written normally using a computer.–
    U407209 USB flash memory device was  removed while scanning. Connect the USB flash memory device, 
    then scan again.
    –
    U406209 SD memory card was removed while  scanning. Connect the SD memory card, then 
    scan again.
    –
    U307014
    U307160
    U407035 The following folders for storing images 
    on the USB flash memory device are 
    set to “read only”:
    for UB-5838C: “UB-5838C”
    for UB-5338C: “UB-5338C” Change folder property to writable 
    using a computer.
    17
    U306014
    U306160
    U406035 The following folders for storing images 
    on the SD memory card are set to “read 
    only”:
    for UB-5838C: “UB-5838C”
    for UB-5338C: “UB-5338C” Change folder property to writable 
    using a computer.
    17
    U307001
    U307002
    U307161 Unsupported USB flash memory device 
    is connected.
    You cannot use a USB flash memory 
    device that is equipped with certain 
    features such as a security feature. –
    U307037 The USB flash memory device  connected has been formatted using 
    the unsupported FAT16 format. Format the USB flash memory device 
    using a computer.
    Note:
     All data on the USB flash 
    memory device is lost when the USB 
    flash memory device is formatted. –
    UB5838C-PJQXC0259ZA_mst.book  34 ページ  2009年5月26日 火曜日 午後2時59分 
    						
    							Troubleshooting35
    Help
    If other indications appear, call your dealer.
    Error CodeCauseRemedySee 
    Page
    U306001
    U306002 SDHC memory card is connected. SDHC memory card is not supported.
    Use an SD memory card. –
    Unsupported SD memory card is 
    connected. If an SD memory card has been 
    formatted (ex. by the general formatting 
    software of a computer), it oftentimes 
    cannot be recognized by this unit.
    To use the SD memory card with this 
    unit, it must be reformatted to comply 
    with SD memory card specifications 
    using the appropriate formatting 
    software.
    You can also download the formatting 
    software for the SD memory card from 
    the following site:
    http://panasonic.jp/support/global/cs/
    sd/download/sd_formatter.html –
    U413209 The USB cable connecting the  computer and the unit was removed 
    while scanning. Connect the USB cable for computer 
    securely, then scan again.
    21
    U413010 The unit ran out of internal memory  during scanning. Erase some of the text/diagrams 
    written on the screen, and try scanning 
    again. –
    U407208
    U406208 The maximum value allowed for a 
    sequential number (99) of the file name 
    has been reached. Transfer the image files in the following 
    folder on the USB flash memory device 
    or SD memory card to another location.
    for UB-5838C: “UB-5838C”
    for UB-5338C: “UB-5338C” 17
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    							36
    Specifications
    Model No.UB-5838CUB-5338C
    GeneralPower supplyRefer to the name plate underside of the left lower frame
    Power consumption Refer to the name plate underside of the left lower frame
    External dimensions 
    without stand
    (Height  × Width ×  Depth) 1,125 mm 
    × 1,998 mm ×  224 mm
    (3  8
    19/64  ×  6  643/64  ×  853/64) 1,125 mm 
    × 1,636 mm  × 224 mm
    (3  819/64  ×  5  427/64  ×  853/64)
    External dimensions 
    with stand
    (Height  × Width ×  Depth) 1,830 mm 
    × 1,998 mm ×  
    1,207 mm
    (6  
    1/16  ×  6  643/64  ×  3  1117/32 ) 1,830 mm 
    × 1,636 mm  × 
    1,207 mm
    (6  1/16  ×  5  427/64  ×  3  1117/32 )
    Mass without stand 28 k g (62 lbs.) 26 k g (58 lbs.)
    Mass with stand 38 kg (84 lbs.) 36 kg (80 lbs.)
    Ambient operating 
    conditions Temperature: 10 – 35°C (50 – 95°F)
    Humidity: 30 – 80% RH
    Ambient storage 
    conditions Temperature: -20 – 60°C (-4 – 140°F)
    Humidity: 15 – 80% RH
    Display
    1.8  Color LCD
    Battery for Clock Lithium Coin Battery (CR2032)  × 1
    PC interface Full Speed USB 2.0 *
    * This unit does not function with Hi-Speed USB 2.0.
    Input 
    BlockPanel surfaces 2
    Panel advance system Endless scroll type
    Panel dimensions
    (Height  × Width) 838 mm 
    × 1,740 mm
    (2  9  ×  5  8
    33/64 ) 838 mm 
    × 1,378 mm
    (2  9  ×  4  617/64 )
    Scanning area
    (Height  × Width) 790 mm 
    × 1,722 mm
    (2  7
    7/64  ×  5  751/64 ) 790 mm 
    × 1,360 mm
    (2  77/64  ×  4  535/64 )
    Scanning system Contact image sensors
    Scanning modes Color / B/W
    Scanning size Standard-size / Full-size – (Standard-size only)
    Scanning resolution
    (Height  × Width) [Standard-size, A4]
    Color / B/W: 1.7 
    × 1.7 dot/mm
    (44  × 44 dpi)
    [Standard-size, Letter]
    Color / B/W: 1.6  × 1.6 dot/mm
    (41  × 41 dpi)
    [Full-size, A4]
    Color / B/W: 2.4  × 1.7 dot/mm
    (61  × 44 dpi)
    [Full-size, Letter]
    Color / B/W: 2.5  × 1.6 dot/mm
    (62  × 41 dpi) [A4]
    Color / B/W: 2.2 ×
     2.2 dot/mm
    (56  × 56 dpi)
    [Letter]
    Color / B/W: 2.1  × 2.1 dot/mm
    (52  × 52 dpi)
    Scanning time
    * Until the scanning is  finished Color: 30 s
    B/W:
    20 s
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    							Specifications37
    Help
    The printers are not included in the above specifications.
    For information regarding available USB flash memory devices, SD memory cards, and printers, refer to the 
    following site:http://panasonic.co.jp/pcc/products/en/eboard/ub-5838c_info.htm
    *1Letter size is for U.S.A. and Canada models.*2If an SD memory card has been formatted (ex. by the general formatting software of a computer), it oftentimes cannot be 
    recognized by this unit.
    To use the SD memory card with this unit, it must be reforma tted to comply with SD memory card specifications using the 
    appropriate formatting software.
    You can also download the formatting software for the SD memory card from the following site: http://panasonic.jp/support/global/cs/sd/download/sd_formatter.html
    To purchase separately available items, contact your dealer.
    Model No.UB-5838CUB-5338C
    Printer 
    Output  BlockInterface Full Speed USB 2.0
    Support printer language PCL 3 GUI
    Paper size A4/Letter*
    1
    Print resolution 300 dpi
    Continuous printing 1 to 9 sheets
    USB 
    Flash 
    Memory  Device 
    Output 
    BlockInterface Full Speed USB 2.0
    Support Format FAT (FAT16)/FAT32 format (Maximum capacity: 32 GB)
    Store File Format PDF/JPEG
    SD 
    Memory 
    Card 
    Output  BlockSD specification Version 1.10
    * SDHC memory card and SD I/O standard is not supported.
    Support Format FAT16 format*
    2 (Maximum capacity: 2 GB)
    Store File Format PDF/JPEG
    Separately Available Items
    OptionStand: UE-608035
    Separately 
    AvailableMarkers: KX-B031
    KX-B032
    KX-B033 (set of 10 black markers),
    (set of 10 red markers),
    (set of 10 blue markers)
    Erasers: KX-B042 (set of 6 erasers)
    Marker and eraser set: KX-B035 (contains one black, one red, and one blue markers  and one eraser)
    UB5838C-PJQXC0259ZA_mst.book  37 ページ  2009年5月26日 火曜日 午後2時59分 
    						
    							38
    Installation Manual
    (for qualified service personnel)
    Table of Contents
    page
    For Your Safety  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
    Assembling the unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40●Accessories for assembling. . . . . . . . . . . . . . . . . . . . . . . . . .  40
    ● Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41
    Electronic Board Operations Check  . . . . . . . . . . . . . . . . . . . . . .  45 ●Before Operation Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
    ● Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
    ● Operation Check Procedure  . . . . . . . . . . . . . . . . . . . . . . . . .  46
    Repacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
    Wall-Mounting Construction. . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48 ●Checking the Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
    ● Installing the Wall-Mounting Fixtures  . . . . . . . . . . . . . . . . . .  49
    ● Wall Types and Installation Procedures  . . . . . . . . . . . . . . . .  51
    Optional Stand Assembly (UE-608035) . . . . . . . . . . . . . . . . . . . .  53 ●Included Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
    ● Assembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  54
    •Request assembly of the Electronic Board, stand and wall-mounting from your dealer.
    • Before constructing or installing this set, please read this manual carefully.
    Especially, please read “For Your Safety” carefully and install the Electronic Board safely.
    Panasonic Communications Co., Ltd. cannot be held responsible for accidents or damage to property resulting 
    from incorrect installation.
    • When installing the Electronic Board, perform installation with 2 people.
    CLASS 1 LED PRODUCT
    UB5838C-PJQXC0259ZA_mst.book  38 ページ  2009年5月26日 火曜日 午後2時59分 
    						
    							39
    Installation
    For Your Safety
    To prevent severe injury and loss of life, read this 
    section carefully before using the unit to ensure proper 
    and safe operation of your unit.
    The following graphic symbols are used in this 
    Installation Manual.Denotes a potential 
    hazard that could 
    result in serious 
    injury or death.
    Denotes hazards 
    that could result in 
    minor injury or 
    damage to the unit.
    This symbol is used to alert 
    operators to a specific 
    operating procedure that 
    must not be performed.
    These symbols are used to 
    alert operators to a specific 
    operating procedure that 
    must be emphasized in order 
    to operate the unit safely.
    Safety check must be done by qualified 
    service personnel after installing this unit.
    Be sure to disconnect the power cord while 
    installing the unit. Otherwise, it may cause 
    electric shock or injury.
    Be sure to use the specified parts for the 
    installation. Otherwise, it may cause fire, 
    electric shock or injury.
    Notes in the operating instructions or notes 
    of labels on the cabinet, chassis or parts 
    should be observed.
    To ensure safe operation the power cord 
    supplied must be inserted into a standard 
    three-prong AC outlet which is effectively 
    grounded (earthed) through the normal 
    wiring.
    WARNING
    CAUTION
    WARNING
    The fact that the equipment operates 
    satisfactorily does not imply that the power 
    point is grounded (earthed) and that the 
    installation is completely safe. For your 
    safety, if in any doubt about the effective 
    grounding (earthing) of the power point, 
    consult a qualified electrician.
    Do not install the unit except by a qualified 
    service personnel.
    After installing or moving the unit, lock the 
    casters and set the fall-prevention extension 
    legs.
    Be sure to put on a glove to avoid electric 
    shock or injury.
    CAUTION
    Locking the casters
    (Push this side) Push to lock
    UB5838C-PJQXC0259ZA_mst.book  39 ページ  2009年5月26日 火曜日 午後2時59分 
    						
    							40
    Assembling the unit
    ■Accessories for assembling
    The package includes the parts for setting up the unit shown below. Make sure that all of these parts are 
    included in the package before proceeding.
    Note
    •Be sure to deliver the following accessories to the users.
    1. Markers (Black, Red, Blue)  . . . . . . . . . . . . . . . . . . . . . . . . . . .  1 each
    2. Eraser  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    3. USB cable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    4. Operating Instructions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    5. Warranty card (U.S.A. models only). . . . . . . . . . . . . . . . . . . . . . . . . . 1
    No.Part NameIllustrationQ’tyRemarks
    Washer 4 For assembling the stand
    Wall-mounting  fixture 2 For wall-mounting
    Clamp 1For power cord when using 
    the stand
    Power cord 1The illustration of the power 
    cord is for the United States. 
    The shape of the plug may 
    vary depending on country/
    area.
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