Panasonic Kx Prl262 Operating Instructions Manual

							Display message Cause/solution
Requires
s ubscription
to Caller ID. R
You must subscribe to a Caller ID service. Once you
receive caller information after subscribing to a Caller
ID service, this message will not be displayed.
Use
r
 echargeable
battery. R
A wrong type of battery such as Alkaline or
Manganese was inserted. Use only the rechargeable
Ni-MH batteries noted on page 3, 7. Troubleshooting
I
 f you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again. General use
Problem Cause/solution
The handset does not turn on
e
 ven after installing charged
batteries. R
Place the handset on the base unit or charger to turn on
the handset.
The unit does not work. RM
ake sure the batteries are installed correctly (page 10).
RFully charge the batteries (page 10).
R Check the connections (page 10).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 42).
The handset display is blank or
d
 ark. R
The handset is in screen saver mode (page 16). Activate
the handset display again by:
– pressing  M N
 
when on a call.
– pressing  MOFF N at all other times.
R “LCD backlight ” is set to  “Off ” while on charge.
Change the setting (page 37). For assistance, please visit http://www.panasonic.com/help
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							Problem Cause/solution
I cannot pair a cellular phone to
t he base unit. R
Depending on the compatibility of the cellular phone, you
may not be able to pair it to the base unit. Confirm that
your cellular phone supports the hands-free profile (HFP)
specification.
R Confirm that the Bluetooth feature of your cellular phone
is turned on. You may need to turn this feature on
depending on your cellular phone.
R The Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R If your cellular phone is already connected to another
Bluetooth device, turn it off or disconnect it from your
cellular phone.
R Some cellular phones may require you to enter the
Bluetooth PIN to pairing. Confirm that you entered the
correct PIN.
I cannot connect a cellular
p
 hone to the base unit. R
Confirm that your cellular phone is turned on.
RConfirm that your cellular phone is within base unit range
(page 14).
R Your cellular phone’s Bluetooth feature is turned off. Turn
it on.
R Depending on the state of the wireless environment, such
as the presence of any electrical interference, there may
be a delay even if the auto connection feature is turned
on. You can connect to the base unit manually (page 19).
R The cellular phone has not been paired to the base unit.
Pair the cellular phone (page 17).
I cannot hear a dial tone. RT
he base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/telephone company.
I cannot use the Smart function
k
 ey even if the   indicator is
f
lashing slowly. R
Another unit is in use. Wait and try again later.
The base unit beeps. RN
ew messages have been recorded. Listen to the new
messages (page 52). Menu list
Problem Cause/solution
The display is in a language I
c
 annot read. R
Change the display language (page 15). 62
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							Problem Cause/solution
I cannot register a handset to a
b ase unit. R
The maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 42). Battery recharge
Problem Cause/solution
The handset beeps and/or  flashes.
R
B
attery charge is low. Fully charge the batteries (page 10).
I fully charged the batteries, but
–  still flashes,
–  is displayed, or
–

the operating time seems to be shorter. R
C
lean the battery ends ( ,  ) and the charge contacts
w
ith a dry cloth and charge again.
R It is time to replace the batteries (page 10). Making/answering calls, intercom
Problem Cause/solution
 is displayed.
R
T
he handset is too far from the base unit. Move closer.
RThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 42).
Noise is heard while talking,
s
 ound cuts in and out. R
You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R While you are talking on a cellular call using the link to cell
feature, you may hear noise during a cellular call if your
smartphone is too close to the base unit. For best
performance, we recommend placing your smartphone
between 0.6 m to 3 m (2 feet to 10 feet) away from the
base unit.
Unexpected sounds from your
c
 ellular phone are heard
through the unit’s speaker. R
Apps installed on your smartphone may treat in-app
sound effects or others sounds as music. In this case,
these sounds may be heard through the unit’s speaker.
Use your smartphone to quit the corresponding app. For assistance, please visit http://www.panasonic.com/help
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							Problem Cause/solution
The handset or base unit does
n ot ring. R
The ringer volume for landline is turned off. Adjust the
ringer volume (page 35).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 34).
R When one handset is selected to ring for cellular calls,
other units do not ring. To change the selection, see
page 18.
R Silent mode is turned on. Turn it off (page 40).
I cannot make local calls with
t
 he handset using a cellular line. R
You need to add your area code when making cellular
calls. Store your area code in order to automatically add it
to the beginning of the 7-digit phone number when
making cellular calls (page 20).
I cannot make or answer
c
 ellular calls with the handset.
or
I cannot answer cellular calls
with the base unit. R
Depending on the cellular phone’s compatibility (page 4),
you may not be able to make or answer cellular calls even
if the cellular phone is connected to the base unit.
R Make sure that the CELL indicator lights up and the
cellular phone is connected to the base unit (page 19).
R If someone is talking on a cellular call, you cannot use the
cellular feature. There can be only one active Bluetooth
connection at a time.
R The cellular phone is being used separately from your
system.
I can make and answer cellular
c
 alls but cannot hear a sound. R
The Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R Disconnect and reconnect the base unit AC adaptor and
try again.
I cannot switch cellular calls
f
 rom the unit to the cellular
phone. R
Your cellular phone may not support this feature. Refer to
the operating instructions of your cellular phone.
I cannot make a call using the
l
 andline. R
The dialing mode may be set incorrectly. Change the
setting (page 16).
I cannot make long distance
c
 alls. R
Make sure that you have long distance service.
I pressed  MZ N 
 on the base unit
but the desired cellular call was
not transferred to the base unit. R
If the landline is in use when  MZ N is pressed on the base
unit, the base unit picks up the landline.
R If 2 cellular phones are in use when  MZ N is pressed on the
base unit, the base unit picks up the CELL 1 line.
The cellular line is not
d
 isconnected even though I
ended the call on the handset
(or the base unit). R
This may occur depending on the phone app. Use the
cellular phone to disconnect the call. 64
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							Caller ID/Talking Caller ID
Problem Cause/solution
Caller information is not
d isplayed. R
You must subscribe to Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service for landline calls may not be
available in some areas. Contact your service provider/
telephone company for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
o
 r announced late. R
Depending on your service provider/telephone company,
the unit may display or announce the caller’s information
at the 2nd ring or later.
R Move closer to the base unit.
Caller information is not
a
 nnounced. R
The ringer volume for landline is turned off. Adjust the
ringer volume (page 35).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 34).
R When one handset is selected to ring for cellular calls,
other units do not announce caller information. To change
the selection, see page 18.
R The Talking Caller ID feature is turned off. Turn it on
(page 36).
R The ring as cell mode is set to  “On (without Talking
CID) ”. To change the mode, see page 18.
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting
(page 56).
R Your unit does not announce caller information while the
other devices such as handsets are engaged in a call.
The caller list/incoming phone
n
 umbers are not edited
automatically. R
The Caller ID number auto edit feature is turned off. Turn
it on and try again (page 37).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
e
 dited in the caller list. R
The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 45).
Time on the unit has shifted. RI
ncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to  “Manual ”
(off) (page 36). For assistance, please visit http://www.panasonic.com/help
65Useful Information
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							Problem Cause/solution
The 2nd caller’s information is
n ot displayed during an outside
call. R
In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your service
provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID). Using Bluetooth devices
Problem Cause/solution
I cannot copy phonebook
e
 ntries from a cellular phone. R
Confirm that the cellular phone supports Bluetooth
wireless technology.
R Confirm that the cellular phone supports the Phone Book
Access Profile (PBAP) or Object Push Profile (OPP)
specification.
R If the cellular phone is already connected to another
Bluetooth device, turn it off or disconnect it from the
cellular phone.
R Someone is using a cellular line. Try again later.
R Turn the cellular phone off, then turn it on and try again.
R If an entry is already stored in the unit’s phonebook, the
entry cannot be copied even by selecting another group.
An error tone is heard when I
t
 ry to program the Bluetooth
feature. R
The Bluetooth feature cannot be accessed immediately
after connecting the AC adaptor to the base unit. Wait a
few seconds and try again.
Text message alerts are not
d
 isplayed or announced. R
Confirm that the cellular phone supports the Message
Access Profile (MAP) specification.
R If your smartphone does not support Message Access
Profile (MAP), download the "Text Message Alert" app
(page 49).
R Text message (SMS) alert is set to  “On(no announce) ”
or  “Off ”. Set it to  “On(with name) ”.
R The Bluetooth device’s Bluetooth notifications setting is
turned off.
R The handset selected to display and/or announce alerts is
in use.
R The Bluetooth device or its corresponding cellular line is
in use.
I cannot play music from my
B
 luetooth device through the
base unit’s speaker. R
Confirm that your Bluetooth device supports the
Advanced Audio Distribution Profile (A2DP) specification.
R The desired Bluetooth device is not selected. Change the
“Music device ” setting (page 34).66
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							Problem Cause/solution
I cannot use the handset as a
r emote control when playing
music from your Bluetooth
device through the base unit’s
speaker. R
Confirm that the Bluetooth device supports the Audio
Video Remote Control Profile (AVRCP) specification.
The handset does not show
m
 usic information on the
display. R
Confirm that the Bluetooth device supports the Audio
Video Remote Control Profile (AVRCP ver 1.3 or later)
specification.
I am not talking on a cellular
c
 all, but the CELL indicator on
the base unit may flash. R
Confirm that some kind of media player app is not
activated on your smartphone. Answering system
Problem Cause/solution
The unit does not record new
m
 essages. R
The answering system is turned off. Turn it on (page 51).
RThe answering system does not answer or record calls
from cellular lines.
R The message memory is full. Erase unnecessary
messages (page 52).
R The recording time is set to  “Greeting only ”. Change
the setting (page 56).
R Your service provider/telephone company’s voice mail
service may be answering your calls before the unit’s
answering system can answer your calls. Change the
unit’s number of rings setting (page 56) to a lower value,
or contact your service provider/telephone company.
R The answering system will not answer incoming calls
while the other devices such as handsets are engaged in
a call.
I cannot operate the answering
s
 ystem remotely. R
The remote access code is not set. Set the remote
access code (page 54).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 54).
R The answering system is turned off. Turn it on (page 55).
R You cannot operate the answering system when calling a
cellular phone paired to the base unit.
The unit does not emit the
s
 pecified number of rings. R
If the first ring is turned off, the number of rings decreases
by 1 from the specified number of rings. For assistance, please visit http://www.panasonic.com/help
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							Bluetooth PIN
Problem Cause/solution
I cannot remember the PIN. RChange the PIN using the following method.
1 MMENU N (right soft key)  #619
2 *7000
3 Enter the new 4-digit PIN.  a M OK N
4 Enter the new 4-digit PIN again.  a M SAVE N a  M OFF N Voice mail
Problem Cause/solution
“ V
oice mail msg. via
phone co. ” is shown on the
handset display. How do I
remove this message from the
display? R
This notification is displayed when your service provider/
telephone company’s voice mail service (not the unit’s
answering system) has recorded a message for you.
Typically you can remove this notification from the display
by listening to the message. To listen to the message, dial
the voice mail number provided by your service provider/
telephone company (for most cases, this will be your own
phone number), and follow the voice instructions.
Depending on your service provider/telephone company,
you may need to remove all messages from your voice
mailbox to remove the notification. You can also remove
this notification by pressing and holding  # until the unit
beeps. Liquid damage
Problem Cause/solution
Liquid or other form of moisture
h
 as entered the handset/base
unit. R
Disconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and charge fully
before use. If the unit does not work properly, contact an
authorized service center. Caution:
R
T

o avoid permanent damage, do not use a microwave oven to speed up the drying process.
68 For assistance, please visit http://www.panasonic.com/helpUseful Information
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							FCC and other information
For assistance, please visit http://www.panasonic.com/help
69Useful InformationPRL262_PRD262_OI_(en_en)_0109_YA_ver001.pdf   692014/01/09   11:59:45This equipment complies with Part 68 of the 
FCC rules and the requirements adopted by 
the ACTA. On the bottom of this equipment 
is a label that contains, among other 
information, a product identifier in the 
format US:ACJ----------.
If requested, this number must be provided 
to the telephone company.
L Registration No.............(found on the 
bottom of the unit)
L Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with the 
applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular plug 
is provided with the product. It is designed 
to be connected to a compatible modular 
jack that is also compliant.
The REN is used to determine the number 
of devices that may be connected to a 
telephone line. Excessive RENs on a 
telephone line may result in the devices not 
ringing in response to an incoming call. In 
most but not all areas, the sum of RENs 
should not exceed five (5.0). To be certain 
of the number of devices that may be 
connected to a line, as determined by the 
total RENs, contact the local telephone 
company. For products approved after July 
23, 2001, the REN for the product is part of 
the product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a 
decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone company 
will notify you in advance that temporary 
discontinuance of service may be required. 
But if advance notice isnt practical, the 
telephone company will notify the customer 
as soon as possible. Also, you will beadvised of your right to file a complaint with 
the FCC if you believe it is necessary.
The telephone company may make changes 
in its facilities, equipment, operations or 
procedures that could affect the operation of 
the equipment. If this happens the 
telephone company will provide advance 
notice in order for you to make necessary 
modifications to maintain uninterrupted 
service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized Servicer. 
If the equipment is causing harm to the 
telephone network, the telephone company 
may request that you disconnect the 
equipment until the problem is resolved.
Connection to party line service is subject to 
state tariffs. Contact the state public utility 
commission, public service commission or 
corporation commission for information.
If your home has specially wired alarm 
equipment connected to the telephone line, 
ensure the installation of this equipment 
does not disable your alarm equipment. If 
you have questions about what will disable 
alarm equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid compatible as 
defined by the FCC in 47 CFR Section 
68.316.
When you hold the phone to your ear, noise 
might be heard in your Hearing Aid. Some 
Hearing Aids are not adequately shielded 
from external RF (radio frequency) energy. If  
noise occurs, use an optional headset 
accessory or the speakerphone option (if 
applicable) when using this phone. Consult 
with your audiologist or Hearing Aid  
						

							70
For assistance, please visit http://www.panasonic.com/helpUseful InformationPRL262_PRD262_OI_(en_en)_0109_YA_ver001.pdf   702014/01/09   11:59:45manufacturer about the availability of 
Hearing Aids which provide adequate 
shielding to RF energy commonly emitted 
by digital devices.
WHEN PROGRAMMING EMERGENCY
NUMBERS AND(OR) MAKING TEST
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to 
the dispatcher the reason for the call.
2) Perform such activities in the off-peak
hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, including 
interference that may cause undesired 
operation.
Privacy of communications may not be 
ensured when using this phone.
CAUTION:
Any changes or modifications not expressly 
approved by the party responsible for 
compliance could void the user’s authority 
to operate this device.
NOTE:
This equipment has been tested and found 
to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC 
Rules. These limits are designed to provide 
reasonable protection against harmful 
interference in a residential installation. This
equipment generates, uses, and can radiate 
radio frequency energy and, if not installed 
and used in accordance with the 
instructions, may cause harmful 
interference to radio communications. 
However, there is no guarantee that 
interference will not occur in a particular 
installation. If this equipment does cause 
harmful interference to radio or television 
reception, which can be determined by
turning the equipment off and on, the user isencouraged to try to correct the interference 
by one or more of the following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet on a 
circuit different from that to which the 
receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause interference to 
nearby TVs and VCRs. To minimize or 
prevent such interference, the base of the 
cordless telephone should not be placed 
near or on top of a TV or VCR. If
interference is experienced, move the 
cordless telephone further away from the TV
or VCR. This will often reduce or eliminate 
interference.
FCC RF Exposure Warning:
LThis product complies with FCC radiation 
exposure limits set forth for an 
uncontrolled environment. 
LTo comply with FCC RF exposure 
requirements, the base unit must be 
installed and operated 20 cm (8 inches) 
or more between the product and all 
person’s body. 
LThis product may not be collocated or 
operated in conjunction with any other 
antenna or transmitter.
L For body-worn operation, the handset 
must be used only with a non-metallic 
accessory. Use of other accessories may 
not ensure compliance with FCC RF 
exposure requirements.
Notice:
L FCC ID can be found inside the battery 
    compartment or on the bottom of the 
units.