Panasonic Kx Taw848 Feature Manual

1.2 Receiving Group Features
Feature Guide 31
[G-DN Button for Group Call Waiting]
Group Call Waiting works differently depending on the assigned Group Call Waiting 
Distribution method, as follows:
a)Ring: All busy extensions hear a call waiting tone simultaneously for the first 
incoming call, even if they do not have a Group Directory Number (G-DN) button. 
Additional calls are placed in the queue upon arrival.
b)UCD/Priority Hunting: A call waiting tone is heard and an idle G-DN button 
flashes on an...

1.2 Receiving Group Features
32 Feature Guide
1.2.2.3 Queuing Feature
Description
When a preprogrammed number of extensions (  Maximum Number of Agents [632]) in an 
incoming call distribution (ICD) group are busy, additional calls can be placed in a queue as 
they arrive. Once a preprogrammed number of calls are waiting in the queue (  Queuing Call 
Capacity [628]), additional calls will be directed to the group’s overflow destination (  1.2.2.5 
Overflow Feature). While calls are waiting in the queue,...

1.2 Receiving Group Features
Feature Guide 33
Example of Queuing Time Table 01 (Above)
Conditions
If a call is transferred to an ICD group and is handled by the Queuing Time Table, Transfer 
Recall will not occur even if the Transfer Recall time expires (  1.11.1 Call Transfer).
Manual Queue Redirection
The call which has waited the longest in the queue can be redirected manually to the 
overflow destination by pressing the Hurry-up button. Note that if a call is already ringing 
at an extension, it...

1.2 Receiving Group Features
34 Feature Guide
1.2.2.4 VIP Call
Description
Incoming call distribution (ICD) group can be assigned a priority, allowing calls in higher-priority 
groups (VIP calls) to be answered before calls in lower-priority groups.
To use VIP Call mode, it must first be enabled for at least one ICD group. Once it has been 
enabled, the priority of each group’s calls is determined by its group number (lower-numbered 
groups have higher priority) and this priority affects which calls get...

1.2 Receiving Group Features
Feature Guide 35
have turned on Call Waiting. Call Waiting must be turned off on all member extensions in 
order for VIP Call to function.
1.2.2.5 Overflow Feature
Description
When all agents in an incoming call distribution (ICD) group are handling calls, additional calls 
can be directed to a queue. When the queue is unable to accommodate additional calls (  
Queuing Call Capacity [628]), its calls can be handled by the Overflow feature. This feature can 
direct calls to an...

1.2 Receiving Group Features
36 Feature Guide
Conditions
If the Overflow time expires, and the overflow destination is unavailable:
The line is disconnected either when the caller has already heard an outgoing message 
(OGM) while waiting in a queue, or when the call reached an ICD group using Direct 
Inward System Access (DISA) (  1.15.6 Direct Inward System Access (DISA)).
Feature Guide References
1.2.2.3 Queuing Feature
1.2.2.6 Log-in/Log-out
Description
Members of an incoming call distribution (ICD)...

1.2 Receiving Group Features
Feature Guide 37
Conditions
It is programmable whether the last remaining logged-in extension can log out.
Log-in/Log-out Button
Any flexible button can be customized as a Log-in/Log-out button. Three types of buttons 
can be programmed, as explained below.
If a Log-in/Log-out button and a G-DN button are created for the same group, the G-DN 
button will also indicate the Log-in/Log-out status of the group (  1.18.3 LED Indication).
Wrap-up Button
Any flexible button can...

1.2 Receiving Group Features
38 Feature Guide
number of calls go unanswered. This allows extensions to be logged-out automatically in 
the event users leave their desks and forget to log out.
The number of consecutive unanswered calls before Automatic Log-out is applied can be 
programmed for each ICD group. If an extension is a member of more than one ICD group, 
all calls unanswered by the extension are tallied. Once an extension has been 
automatically logged out, the user can log back in manually....

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
Feature Guide 39
1.3 Call Forwarding (FWD)/Do Not Disturb 
(DND) Features
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—
OVERVIEW
Description
When an extension user cannot answer calls (on a call, out of the office, etc.), it is possible to 
forward or refuse the calls using the following features:
1)Call Forwarding (FWD)
2)Do Not Disturb (DND)
1.FWD
Extensions and incoming call distribution...

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
40 Feature Guide
[Button Status—FWD/DND Button]
A FWD/DND button shows the current status as follows:
The status indicated by the on and flashing patterns can be changed through system 
programming.
[Button Status—Group FWD Button]
A Group FWD button shows the current status as follows:
[Mode Change]
When either the FWD or DND feature is assigned, pressing the FWD/DND button changes 
the on/off setting alternately. When both features are assigned...