Panasonic Kx Taw848 Feature Manual

1.1 Incoming Call Features
Feature Guide 21
Feature Guide References
2.2.1 Class of Service (COS)
1.1.3 Incoming Call Indication Features
1.1.3.1 Incoming Call Indication Features—OVERVIEW
Description
Extension telephones can indicate an incoming call in various ways, described below.
1.1.3.2 Ring Tone Pattern Selection
Description
A different ring tone pattern can be assigned to each incoming call type, based on the Ring 
Tone Pattern Table of the extension.
There are several programmable Ring Tone...

1.1 Incoming Call Features
22 Feature Guide
preferred ring tone pattern by selecting a table.
[Ring Tone Patterns]
[Programming Example: Ring Tone Pattern Table]
1.1.3.3 Call Waiting
Description
A busy extension user can be alerted to a new call by a tone heard through the handset or built-
in speaker. The busy extension user can then answer the second call either by disconnecting 
the current call or placing it on hold.
Call Waiting can be enabled or disabled for intercom calls and CO line calls...

1.1 Incoming Call Features
Feature Guide 23
display for five seconds, followed by a 10-second pause, then flashes again for five 
seconds.
Call Waiting from the Telephone Company
Besides the Call Waiting feature provided by the PBX, you can also subscribe to your 
telephone company’s Call Waiting service and receive call waiting tones from the 
telephone company’s analog lines. If you do, this external call waiting tone will alert an 
extension user of another incoming CO line call that is waiting. The...

1.2 Receiving Group Features
24 Feature Guide
1.2 Receiving Group Features
1.2.1 Idle Extension Hunting
Description
If a called extension is busy or in Do Not Disturb (DND) mode, Idle Extension Hunting redirects 
the call to an idle member of the same idle extension hunting group, which can be programmed 
through system programming (  Idle Extension Hunting Group Member [681]). Idle 
extensions are automatically searched for according to a preprogrammed hunting type (  Idle 
Extension Hunting Type...

1.2 Receiving Group Features
Feature Guide 25
[Available Destination]
The following can be used as overflow destinations assigned to an idle extension hunting 
group.
FWD/DND Mode
While searching for an idle extension, any extension which has set FWD—All Calls or DND 
will be skipped.
Feature Guide References
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.2.2 Incoming Call Distribution (ICD) Group Features
1.2.2.1 Incoming Call Distribution (ICD) Group Features—
OVERVIEW
Description
An incoming call...

1.2 Receiving Group Features
26 Feature Guide
Group Member [620]), and can belong to more than one group. 
[Programming Example: ICD Group]
Items A through F in the programming example above are described in the following diagram.
*1 ICD Group Floating Extension Number [622]*2 ICD Group Name [623]*3 ICD Group Distribution Method [624]*4 Maximum Number of Agents [632]*5 Queuing Call Capacity [628]*6 Queuing Hurry-up Level [629]*7 Overflow Time [626]*8 Destination for Overflow Time Expiration...

1.2 Receiving Group Features
Feature Guide 27
[Example of ICD Group 1 (Above)]
A through F below indicate settings shown above in Programming Example: ICD Group. The 
numbers found in circles below indicate calls and the order in which they arrived.
1.Group Call Distribution [  1.2.2.2 Group Call Distribution]
Incoming calls are distributed to agents of an ICD group using one of three methods, 
described below.
2.Queuing Feature [  1.2.2.3 Queuing Feature]
If a preprogrammed number of extensions in an...

1.2 Receiving Group Features
28 Feature Guide
be played for waiting callers.
3.VIP Call [  1.2.2.4 VIP Call]
ICD groups can be assigned a priority, allowing calls in higher-priority groups to be 
answered before calls in lower-priority groups.
4.Overflow Feature [  1.2.2.5 Overflow Feature]
When calls cannot be answered or queued, they can be redirected to a preprogrammed 
destination via ICD Group Overflow.
5.ICD Group Control Features
Conditions
An extension can belong to more than one ICD group....

1.2 Receiving Group Features
Feature Guide 29
1.2.2.2 Group Call Distribution
Description
Each incoming call distribution (ICD) group has a specified number of extensions which can 
handle calls at the same time. (  Maximum Number of Agents [632]) This allows you to devote 
some of your staff to answering calls (call agents) while others carry on with their work. As calls 
are directed to the group, they are distributed to extensions using the desired distribution 
method until the preprogrammed number...

1.2 Receiving Group Features
30 Feature Guide
2.Call Waiting for ICD Group (Group Call Waiting)
If all agents in a group are busy when a call arrives they can receive a call waiting tone. 
The Group Call Waiting mode selected through system programming determines how the 
call waiting tone is distributed to the agents.
Note
Each member extension must turn on Call Waiting for his or her extension in order to 
receive a group call waiting tone. (  1.1.3.3 Call Waiting)
[How the Group Call Waiting Feature...