Panasonic Kx Tg9471 Operating Instructions Manual

							Before initial use, see “Getting Started” on
page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future
reference.
Consulte  “Guía Rápida Española”, página 52.
This unit is compatible with Caller ID. You must subscribe to the appropriate service offered
by your service provider/telephone company.
For assistance, visit our Web site: http://www.panasonic.com/help
 for customers in the
U.S.A. or Puerto Rico. Please register your product: http://www.panasonic.com/prodregTG9471(e)_1101_ver101.pdf   12012/11/01   9:55:22Operating Instructions
Digital Corded/Cordless Answering System 
Model shown is KX-TG9471.
Model No. KX-TG9471
KX-TG9472   
						

							Introduction
Model composition ..
............................................3
Accessory information ........................................3
System capabilities .. ...........................................5
“Telephone Plug-in
” for Microsoft Office Outlook
overview .............................................................. 5
Important Information
For your safety .. ..................................................6
Important safety instructions ...............................7
For best performance .........................................7 Other information ................................................7
Getting Started
Setting up ............................................................ 8
Note when setting up ........................................ 10
Controls ............................................................ 11
Belt clip ............................................................. 12
Display/indicators ..............................................12
Initial settings .................................................... 13
Making/Answering Calls
Making calls ...................................................... 15
Answering calls .. ............................................... 16
Useful features during a call .. ...........................16
Using the other line during a call .. ....................18
“Telephone Plug-in” for Microsoft
Office Outlook
“Telephone Plug-in” settings ............................. 19
Making a call from “Telephone Plug-in” ............ 20
“Telephone Plug-in” pop-up window for incoming
call .................................................................... 22
“Telephone Plug-in” toolbar settings .. ...............22
Phonebook
Base unit/handset phonebook .. ........................23
Copying phonebook entries .. ............................25
Programming
Programmable settings .. ...................................26
Special programming .. ...................................... 30
Registering a unit .. ............................................ 31
Caller ID Service
Using Caller ID service .. ...................................32
Caller list ........................................................... 32
Answering System
Answering system .............................................35
Turning the answering system on/off .. ..............35
Greeting message ............................................ 35
Listening to messages using the base
unit .................................................................... 36
Listening to messages using the
handset ............................................................. 37 Remote operation ..
........................................... 38
Answering system settings ............................... 39
Voice Mail Service
Voice mail service .. ........................................... 41
Intercom/Locator
Intercom ............................................................ 42
Handset locator .................................................
42
Transferring calls .............................................. 42
Conference calls .. ............................................. 43
Useful Information
Wall mounting ................................................... 44
Error messages ................................................ 45
Troubleshooting .. .............................................. 46
FCC and other information .. .............................50
Guía Rápida Española
Guía Rápida Española ......................................52
Appendix
Customer services ............................................ 58
Warranty (For United States and Puerto
Rico) ................................................................. 59
Index
Index.................................................................. 61
2 Table of Contents
TG9471(e)_1101_ver101.pdf   22012/11/01   9:55:22 
						

							Model composition
Series Model No. Base unit Handset
Part No. Part No. Quantity
KX-TG9471 series KX-TG9471 KX-TG9471 KX-TGA939 1
KX-TG9472 KX-TG9471 KX-TGA939 2Accessory information
Supplied accessories
No. Accessory item/Order number Quantity
KX-TG9471 KX-TG9472
A AC adaptor/PQLV219Y 23
B 4-wire telephone line cord with green plugs/PQJA10088Z 11
C 2-wire telephone line cord with transparent plugs/PQJA10075Z 1 1
D Desk stand/Wall mounting adaptor * 1
/PNKL1034Z1 1
1
E Corded handset/PNLXP1010Z 11
F Corded handset cord/PQJA212V 11
G Rechargeable batteries/HHR-4DPA 24
H Handset cover *
 2
/PNYNTGA939TR 1
2
I Belt clip/PNKE1004Z1 12
J Charger/PNLC1001YT 12
K mini USB cable/PNJA1081Z 11
L CD-ROM/PNJX1009Z 11*1 The desk stand/wall mounting adaptor comes attached to the base unit.
*

2 The handset cover comes attached to the handset.
A B C D E F G
H I J K L
For assistance, please visit http://www.panasonic.com/help
3 Introduction
TG9471(e)_1101_ver101.pdf   32012/11/01   9:55:22             
						

							Additional/replacement accessories
P
lease contact your nearest Panasonic dealer for sales information (page 58). Accessory item Order number
Rechargeable batteries HHR-4DPA*
 1
R To order, please call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery type:
–
 Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
Headset KX-TCA60, KX-TCA93, KX-TCA94, KX-TCA400, KX-TCA430
T-adaptor KX-J66
2-line splitter KX-J42*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
Optional handset feature overview
Handset (optional): KX-TGA939
You can expand your phone system by registering optional handsets (6 max.)
t

o a single base unit.
R Optional handsets may be a different color from that of the supplied handsets. 4
For assistance, please visit http://www.panasonic.com/helpIntroduction
TG9471(e)_1101_ver101.pdf   42012/11/01   9:55:22  
						

							System capabilities
T
he unit can accommodate up to 2 external telephone lines and the following operations are available at
the same time.
How many units can be in use at one time?
n A maximum of 4 parties are available:
Line 1: Outside call (including 1 extension and 1 outside party)
Line 2: Outside call (including 1 extension and 1 outside party)
e.g. Outside call on line 1 e.g. Outside call on line 2n
A
 maximum of 5 parties are available:
Line 1: Conference call (including 2 extensions and 1 outside party)
Line 2: Outside call (including 1 extension and 1 outside party)
e.g. Conference call on line 1 e.g. Outside call on line 2n
T
he following operations are possible simultaneously:
R An outside call and 1 pair of intercom call can be made at a time.
R While a caller is leaving a message on your answering system through one line, the unit can make
an outside call through another line.
Note:
R The maximum operating number may decrease, depending on the state of usage, for example, when
the answering system is taking a call. “Telephone Plug-in” for Microsoft Office Outlook overview
B

y installing the supplied “Telephone Plug-in” for Microsoft ®
 Office Outlook ®
 and connecting the base
unit and your computer with the mini USB cable, the following features are available:
– You can make a call from the contact list of Microsoft Office Outlook through the base unit speakerphone.
– Caller information is shown in a pop-up window on your computer display when a call is received.
For assistance, please visit http://www.panasonic.com/help 5 Introduction
TG9471(e)_1101_ver101.pdf   52012/11/01   9:55:22     
						

							For your safety
T
o prevent severe injury and loss of life/property, read this
section carefully before using the product to ensure
proper and safe operation of your product. WARNING
Power connection
R
U

se only the power source marked on the product.
R Do not overload power outlets and extension cords.
This can result in the risk of fire or electric shock.
R Completely insert the AC adaptor/power plug into the
power outlet. Failure to do so may cause electric shock
and/or excessive heat resulting in a fire.
R Regularly remove any dust, etc. from the AC adaptor/
power plug by pulling it from the power outlet, then
wiping with a dry cloth. Accumulated dust may cause
an insulation defect from moisture, etc. resulting in a
fire.
R Unplug the product from power outlets if it emits
smoke, an abnormal smell, or makes an unusual noise.
These conditions can cause fire or electric shock.
Confirm that smoke has stopped emitting and contact
the Panasonic Call Center at 1-800-211-PANA
(1-800-211-7262).
R Unplug from power outlets and never touch the inside
of the product if its casing has been broken open.
R Never touch the plug with wet hands. Danger of
electric shock exists. Installation
R
T

o prevent the risk of fire or electrical shock, do not
expose the product to rain or any type of moisture.
R Do not place or use this product near automatically
controlled devices such as automatic doors and fire
alarms. Radio waves emitted from this product may
cause such devices to malfunction resulting in an
accident.
R Do not allow the AC adaptor or telephone line cord to
be excessively pulled, bent or placed under heavy
objects. Operating safeguards
R
U

nplug the product from power outlets before cleaning.
Do not use liquid or aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers, etc.) onto
the telephone line cord plug, or allow it to become wet
at all. This may cause a fire. If the telephone line cord
plug becomes wet, immediately pull it from the
telephone wall jack, and do not use.
R Do not excessively pull the corded handset cord from
the base unit. This may cause the base unit to fall,
resulting in injury. Medical
R
C

onsult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from external
RF (radio frequency) energy. (The product operates in the frequency range of 1.92 GHz to 1.93 GHz, and the
R

F transmission power is 115 mW (max.).)
R Do not use the product in health care facilities if any
regulations posted in the area instruct you not to do so.
Hospitals or health care facilities may be using
equipment that could be sensitive to external RF
energy. CAUTION
Installation and location
R
N

ever install telephone wiring during an electrical
storm.
R Never install telephone line jacks in wet locations
unless the jack is specifically designed for wet
locations.
R Never touch uninsulated telephone wires or terminals
unless the telephone line has been disconnected at the
network interface.
R Use caution when installing or modifying telephone
lines.
R The AC adaptor is used as the main disconnect device.
Ensure that the AC outlet is installed near the product
and is easily accessible.
R This product is unable to make calls when:
– the handset batteries need recharging or have failed.
– there is a power failure. Battery
R
W

e recommend using the batteries noted on page 4.
USE ONLY rechargeable Ni-MH batteries AAA
(R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries. Released
electrolyte from the batteries is corrosive and may
cause burns or injury to the eyes or skin. The
electrolyte is toxic and may be harmful if swallowed.
R Exercise care when handling the batteries. Do not
allow conductive materials such as rings, bracelets, or
keys to touch the batteries, otherwise a short circuit
may cause the batteries and/or the conductive material
to overheat and cause burns.
R Charge the batteries provided with or identified for use
with this product only, in accordance with the
instructions and limitations specified in this manual.
R Only use a compatible charger to charge the batteries.
Do not tamper with the charger. Failure to follow these
instructions may cause the batteries to swell or
explode.
Attention: A nickel metal hydride battery that is recyclable powers
t

he product you have purchased.
Please call 1-800-8-BATTERY (1-800-822-8837) for
information on how to recycle this battery.
6 For assistance, please visit http://www.panasonic.com/helpImportant Information
TG9471(e)_1101_ver101.pdf   62012/11/01   9:55:22  
						

							Important safety instructions
W
hen using your product, basic safety precautions should
always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a
wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk
of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They
may explode. Check with local codes for possible
special disposal instructions.
SAVE THESE INSTRUCTIONS For best performance
Base unit location/avoiding noise
T

he base unit and other compatible Panasonic units use
radio waves to communicate with each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central location with no
obstructions between the cordless handset and
base unit in an indoor environment.
– away from electronic appliances such as TVs, radios, personal computers, wireless devices, or
other phones.
– facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations.
(Avoid putting the base unit on a bay window or
near a window.)
R Coverage and voice quality depends on the local
environmental conditions.
R If the reception for a base unit location is not
satisfactory, move the base unit to another location for
better reception. Environment
R
K

eep the product away from electrical noise generating
devices, such as fluorescent lamps and motors.
R The product should be kept free from excessive
smoke, dust, high temperature, and vibration.
R The product should not be exposed to direct sunlight.
R Do not place heavy objects on top of the product.
R When you leave the product unused for a long period
of time, unplug the product from the power outlet.
R The product should be kept away from heat sources
such as heaters, kitchen stoves, etc. It should not be
placed in rooms where the temperature is less than
0 °C (32 °F) or greater than 40 °C (104 °F). Damp
basements should also be avoided.
R The maximum calling distance may be shortened when
the product is used in the following places: Near
obstacles such as hills, tunnels, underground, near
metal objects such as wire fences, etc. R
O
perating the product near electrical appliances may
cause interference. Move away from the electrical
appliances. Routine care
R
W

ipe the outer surface of the product with a soft
moist cloth.
R Do not use benzine, thinner, or any abrasive powder. Other information
C

AUTION:  Risk of explosion if battery is replaced by an
incorrect type. Dispose of used batteries according to the
instructions. Notice on disposal
D

isposal may be regulated in your community due to
environmental considerations. For disposal or recycling
information, please visit Panasonic website:
http://www.panasonic.com/environmental  or call
1-888-769-0149 . Notice for product disposal, transfer, or return
R
T

his product can store your private/confidential
information. To protect your privacy/confidentiality, we
recommend that you erase information such as
phonebook or caller list entries from the memory
before you dispose of, transfer, or return the product. Notice
For assistance, please visit http://www.panasonic.com/help
7Important Information
TG9471(e)_1101_ver101.pdf   72012/11/01   9:55:22  
						

							Setting up
Connecting the AC adaptor/corded
h
andset
R Use only the supplied Panasonic AC adaptor
PQLV219.
n Base unit R
T
he words “UP DESK” should be facing up. n
C
harger Connecting the telephone line cord
R

efer to one of the following methods depending
on your situation:
– To connect to a 2-line telephone jack: page 8
– To connect to 2 single-line telephone jacks: page 8
– If you use the unit as a single-line telephone only: page 9
Connect the telephone line cord until it clicks into
the base unit and telephone line jack. To connect to a 2-line telephone jack
To connect to 2 single-line telephone jacks
8
For assistance, please visit http://www.panasonic.com/help Getting Started
TG9471(e)_1101_ver101.pdf   82012/11/01   9:55:22A
BB
A (120 V AC, 60 Hz)
Correct Wrong AA
BB (120 V AC, 60 Hz)Hooks 4-wire cord
To 2-line telephone jack (RJ14C)
“GREEN” plug
“Click” To  single-line
telephone jacks (RJ11C)
4-wire cord
“GREEN” plug
“Transparent” plug
2-wire cord
Line 1
Line 2
“Click”  
						

							If you use the unit as a single-line telephone
o
nly
Be sure to connect the telephone line cord to LINE
1/2. Change the line selection mode from  “Auto ”
to  “Line1 ” (page 14). Note:
R
“C

heck tel line 2 ” is displayed on the unit.
To erase it, see page 45. If you subscribe to a DSL/ADSL
s

ervice
Please attach a DSL/ADSL filter (contact your DSL/
ADSL provider) to the telephone line between the
base unit and the telephone line jack in the event
of the following:
– noise is heard during conversations.
– Caller ID features do not function properly. To connect to a 2-line telephone jack
F

or this connection, please purchase a Panasonic
2-line splitter (page 4).
Example:  DSL/ADSL line is line 2 *DSL/ADSL filter (not supplied) is required if you
h

ave DSL/ADSL service. To connect to 2 single-line telephone jacks
E

xample:  DSL/ADSL line is line 2 *DSL/ADSL filter (not supplied) is required if you
h

ave DSL/ADSL service. Battery installation
R U

SE ONLY Ni-MH batteries AAA (R03) size.
R Do NOT use Alkaline/Manganese/Ni-Cd
batteries.
R Confirm correct polarities ( ,  ).
For assistance, please visit http://www.panasonic.com/help
9 Getting Started 
TG9471(e)_1101_ver101.pdf   92012/11/01   9:55:22“Transparent” plug
To single-line 
telephone 
jack (RJ11C)2-wire cord
“Click” To 2-line telephone
2-line
splitter
“Transparent” plug
DSL/ADSL 
filter*2-wire cord
4-wire cord
“GREEN” plug
“Click”
“Click”
“Click”
jack (RJ14C) “GREEN” plug
“Transparent” plug
2-wire cord4-wire cord To single-line telephone 
jacks (RJ11C)
Line 1
Line 2
DSL/ADSL filter*
“Click”
“Click”   Rechargeable Ni-MH ONLY  
						

							Battery charging
C
harge for about 7 hours.
R When the batteries are fully charged,  “Charge
completed ” is displayed. Note when setting up
Note for connections
R
T

he AC adaptor must remain connected at all
times. (It is normal for the adaptor to feel warm
during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC outlet.
Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of the
adaptor may cause it to become disconnected. During a power failure
T
 he unit will not work during a power failure. We
recommend connecting a corded-type telephone
(without AC adaptor) to the same telephone line or
to the same telephone line jack using a Panasonic
T-adaptor (page 4). Note for battery installation
R U

se the supplied rechargeable batteries. For
replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 4, 6.
R Wipe the battery ends ( ,  ) with a dry cloth.
R A

void touching the battery ends ( ,  ) or the
u

nit contacts. Note for battery charging
R
I

t is normal for the handset to feel warm during
charging.
R Clean the charge contacts of the handset and
charger with a soft and dry cloth once a month.
Clean more often if the unit is exposed to
grease, dust, or high humidity. Battery level
Icon Battery level
High
Medium
Low
Needs charging.
Panasonic Ni-MH battery performance
(

supplied batteries) Operation Operating time
In continuous use 12 hours max.
Not in use (standby) 6 days max. Note:
R
A

ctual battery performance depends on usage
and ambient environment.
R Even after the batteries are fully charged, the
handset can be left on the charger without any
ill effect on the batteries.
R The battery level may not be displayed correctly
after you replace the batteries. In this case,
place the handset on the charger and let it
charge for at least 7 hours.
10 For assistance, please visit http://www.panasonic.com/help Getting Started
TG9471(e)_1101_ver101.pdf   102012/11/01   9:55:23Confirm Charging is displayed.
Charge 
indicator