Panasonic Kx Tgp551user Guide

							Special Features
41Document Version 2011-03
Using Caller ID service
Availability of this service depends on your phone 
system. Contact your administrator for further 
information.
Caller ID features
When an outside call is being received, the caller’s 
information is displayed.
Caller information for the last 100 callers is logged 
in the caller list from the most recent call to the 
oldest.
LIf the call is received as an anonymous call, 
“Anonymous call” is displayed.
Missed calls
If a call is not answered, the unit treats it as a 
missed call and “Missed call” is displayed. 
This lets you know if you should view the caller list 
to see who called while you were away.
Phonebook name display
When caller information is received and it matches 
a phone number stored in the phonebook, the 
stored name in the phonebook is displayed and 
logged in the caller list.
Ringer ID
This feature can help you identify who is calling by 
using different ringers for different callers stored in 
the phonebook (page 19, 22). You can assign a 
different ringer to each phonebook entry. When a 
call is received from a caller stored in the 
phonebook, the assigned ringer rings after the 
caller information is displayed.
Caller list
Important:
LMake sure the unit’s date and time setting is 
correct (page 30, 37).
Viewing the caller list and calling 
back
1
{CID} (left soft key)
2Push the joystick down to search from the 
most recent call, or push the joystick up to 
search from the oldest call.
LYou can see the detailed information about 
the caller by pressing {SINGLE}.
3To call back, press {C}.
To exit, press {OFF}.
1{CID} (right soft key)
2Press {V} to search from the most recent call, 
or {^} to search from the oldest call.
LIf an arrow (>) is displayed after the 
number, the whole phone number is not 
shown. Press {>} to see the remaining 
numbers. To return to the previous display, 
press {
						

							Special Features
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Editing a caller’s phone number 
before calling back
1
{CID} (left soft key)
2{V}/{^}: Select the desired entry.
LYou can see the detailed information about 
the caller by pressing {SINGLE}.
3{MENU}
4{V}/{^}: “Edit and Call” i {SELECT}
5Edit the number.
LPress dial key ({0} – {9}) to add, {CLEAR} 
to delete.
6Press {CALL} or {C}.
1{CID} (right soft key)
2{V}/{^}: Select the desired entry.
LIf an arrow (>) is displayed after the 
number, the whole phone number is not 
shown. Press {>} to see the remaining 
numbers. To return to the previous display, 
press {) is displayed after the 
number, the whole phone number is not 
shown. Press {>} to see the remaining 
numbers. To return to the previous display, 
press {
						

							Special Features
43Document Version 2011-03
Voice mail service
Voice mail service is available depending on your 
phone system. Your phone system answers calls 
for you when you are unavailable to answer the 
phone or when your line is busy. Messages are 
recorded by your phone system, not your 
telephone. Please contact customer support for 
details of this service.
Listening to voice mail messages
The unit lets you know that you have new voice 
mail messages in the following ways:
–“New Voice Mail” is displayed on the display 
if message indication service is available.
– The message indicator on the handset flashes 
slowly if message alert feature is turned on 
(“Message alert”, page 43).
– The VOICE MAIL indicator on the base unit 
flashes.
1{MENU} (center of joystick)
2{V}/{^}: “New Voice Mail” i {SELECT}
3{V}/{^}: Select the desired line. i 
{SELECT}
L6 is displayed next to the line if it has new 
messages.
LIf an arrow (>) is displayed after the 
number, the whole phone number is not 
shown.
Push the joystick right to see the remaining 
numbers. To return to the previous display, 
push the joystick left.
4When finished, press {OFF}.
1{VOICE MAIL} i {V}/{^}: Select the 
desired line. i {SELECT}
L6 is displayed next to the line if it has new 
messages.
LIf an arrow (>) is displayed after the 
number, the whole phone number is not 
shown.
Press {>} to see the remaining numbers. To 
return to the previous display, press {
						

							Intercom Features
44Document Version 2011-03
Intercom features between 
handsets
Intercom
Intercom calls can be made between handsets.
Note:
LIf you receive an outside call while talking on the 
intercom, you hear interrupt tones (page 27). To 
answer the call, press {OFF}, then press {C}.
LWhen paging the handset, the paged handset 
beeps for 1 minute.
Making an intercom call
1{MENU} (center of joystick) i {V}/{^}: 
“Intercom” i {SELECT}
2{V}/{^}: Select the desired unit. i {CALL}
LTo stop paging, press {OFF}.
3When you finish talking, press {OFF}.
Answering an intercom call
1Press {C} to answer the page.
2When you finish talking, press {OFF}.
Auto intercom/Room monitor
This feature allows you to:
– answer an intercom call without pressing any 
buttons on the handset.
– listen to the sound in a room where the handset 
is located.
Turning auto intercom on/off
“Off” (Default): Turns this feature off.
“On (Ringer On)”: When an intercom call is 
received, the handset rings 2 times then the 
speakerphone is automatically turned on.
“On (Ringer Off)”: When an intercom call is 
received, the handset does not ring and the 
speakerphone is automatically turned on. This 
allows you to easily monitor a baby’s room, for 
example, from different areas of the house. 
1{MENU} (center of joystick) i 
{#}{2}{7}{3}
2{V}/{^}: Select the desired setting.
3{SAVE} i {OFF}Note:
LAuto intercom cannot be used when:
– your handset is receiving a transferred 
outside call.
– all handsets are being paged by the base unit.
Answering an intercom call using auto 
intercom
1When you are paged by another handset, 
speak into the microphone.
LTo switch to the receiver, press {C}.
2To end the intercom, press {OFF}.
Monitoring audio in a room
You can listen to the sound in a room where 
another handset is located.
Important:
LBefore using this feature, set auto intercom on 
the destination handset to “On (Ringer 
Off)” to allow access by other handsets.
1Call the destination handset (page 44).
LYou can listen to the audio.
2To mute your sound output, press {MUTE} if 
necessary.
3Press {OFF} to stop monitoring.
Transferring calls
Outside calls can be transferred between 2 
handsets.
1During an outside call, press {MENU}.
2{V}/{^}: “Intercom” i {SELECT}
3{V}/{^}: Select the desired handset. i 
{CALL}
4Wait for the paged party to answer.
LIf the paged party does not answer, press 
{C} to return to the outside call.
5{OFF}
Transferring a call without speaking to the 
other handset user
1Perform from step 1 to 3, “Transferring calls”, 
page 44.
2{OFF}
LThe outside call rings at the other handset. 
						

							Intercom Features
45Document Version 2011-03
Note:
LIf the other handset user does not answer the 
call within 1 minute, the call rings at your 
handset again.
Answering a transferred call
Press {C} to answer the page.
Note:
LAfter the paging party disconnects, you can talk 
to the outside caller.
Intercom features between 
the handset and base unit
Intercom
Intercom calls can be made between the handset 
and base unit.
Note:
LIf you receive an outside call while talking on the 
intercom, you hear interrupt tones (page 27, 33).
– To answer the call with the handset, press 
{OFF}, then press {C}.
– To answer the call with the base unit, place 
the corded handset on the cradle, then lift it 
again. If the speakerphone is used, press 
{SP-PHONE} 2 times.
LWhen paging the handset, the paged handset 
beeps for 1 minute.
Making an intercom call
1{MENU} (center of joystick)
2{V}/{^}: “Intercom” i {SELECT}
3{V}/{^}: Select the desired unit. i {CALL}
LTo stop paging, press {OFF}.
4When you finish talking, press {OFF}.
1Press {j} – {k} or {ALL}.
LLift the corded handset if needed.
LTo stop paging, press the same button.
2When you finish talking, press {SP-PHONE} 
or place the corded handset on the cradle.
Answering an intercom call
1Press {C} to answer the page.
2When you finish talking, press {OFF}.
1Lift the corded handset or press {SP-PHONE} 
to answer the page.
2When you finish talking, place the corded 
handset on the cradle or press {SP-PHONE}.
Answering an intercom call using auto 
intercom
Before using the auto intercom, turn auto intercom 
on (page 44).
1When you are paged by the base unit, speak 
into the microphone.
LTo switch to the receiver, press {C}.
2To end the intercom, press {OFF}.
Monitoring audio in a room using auto 
intercom
You can listen to the sound in a room where the 
handset is located using the auto intercom.
Important:
LBefore using this feature, set auto intercom on 
the destination handset to “On (Ringer 
Off)” to allow access by the base unit.
1Call the destination handset (page 45).
LYou can listen to the audio.
2To mute your sound output, press {MUTE} if 
necessary.
3To stop monitoring, press {SP-PHONE} or 
place the corded handset on the cradle.
Y Handset
: Base unit
Y Handset
: Base unit
Y Handset
: Base unit 
						

							Intercom Features
46Document Version 2011-03
Transferring calls
Outside calls can be transferred between the 
handset and base unit.
1During an outside call, press {MENU}.
2{V}/{^}: “Intercom” i {SELECT}
3{V}/{^}: Select the base unit. i {CALL}
4Wait for the paged party to answer.
LIf the paged party does not answer, press 
{C} to return to the outside call.
5{OFF}
1During an outside call, press {j} – {k} or 
{ALL}.
2Wait for the paged party to answer.
LIf the paged party does not answer, press 
the same button as in step 1 to return to the 
outside call.
3Place the corded handset on the cradle.
Transferring a call without speaking to the 
other handset or base unit user
1Perform from step 1 to 3, “Transferring calls”, 
page 46.
2{OFF}
LThe outside call rings at the other unit.
1During an outside call, press {j} – {k} or 
{ALL}.
2Place the corded handset on the cradle.
LThe outside call rings at the other unit.
Note for handset and base unit:
LIf the other handset or base unit user does not 
answer the call within 1 minute, the call rings at 
your unit again.
Answering a transferred call
Press {C} to answer the page.Lift the corded handset or press {SP-PHONE} to 
answer the page.
Note for handset and base unit:
LAfter the paging party disconnects, you can talk 
to the outside caller.
Handset locator
You can locate a misplaced handset by paging it.
1Base unit:
{ALL}
LAll registered handsets beep for 1 minute.
2To stop paging:
Base unit:
Press {ALL}.
Handset:
Press {C}, then press {OFF}.
Y Handset
: Base unit
Y Handset
: Base unit
Y Handset
: Base unit 
						

							Useful Information
47Document Version 2011-03
Belt clipWall mounting
Charger
1
Drive the screws (not supplied) into the wall.
2Mount the charger (A), then slide it down (B) 
and to the right (C) until it is secure.
Note:
LMake sure that the wall is strong enough to 
support the weight of the unit. ■ To attach■ To remove
Hooks
Screws 25.4 mm
(1 inch)
A
B
C 
						

							Useful Information
48Document Version 2011-03
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
BusyLThe called unit is in use.
LThe line you tried to join is not set to accept other units 
(page 13, 17).
L3 lines are already being used. Wait until C changes to 
l (page 8).
LOther units are in use and the system is busy even though 
l is displayed. Try again later.
LThe handset you are using is too far from the base unit. 
Move closer and try again.
LThe line is in use. You can check the status of the line 
(page 9).
Error!!LOther units are in use and the system is busy. Try again 
later.
FailedLPhonebook copy failed (page 24). Confirm the other unit 
(the receiver) is in standby mode and try again.
IncompleteLPhonebook copy is incomplete. The receiver’s phonebook 
memory is full. Erase unnecessary phonebook entries 
(page 20, 23) from the other unit (the receiver) and try 
again.
InvalidLThe unit does not have a registered line. Contact your 
administrator.
LThe handset you paged from the base unit is not 
registered.
LIf the STATUS indicator still does not light in green, see 
“STATUS indicator”, page 51.
Memory fullLThe phonebook memory is full. Erase unnecessary 
entries (page 20, 23).
LThe call block list memory is full. Erase unnecessary 
entries (page 30, 37).
No link to base. Reconnect 
main base AC adaptor.LThe handset has lost communication with the base unit. 
Move closer to the base unit and try again.
LUnplug the base unit’s AC adaptor to reset the unit. 
Reconnect the adaptor and try again.
LThe handset’s registration may have been canceled. Re-
register the handset (page 40).
Plug Ethernet cable.LThe supplied Ethernet cable has not been connected yet 
or not connected properly. Check the connections. Refer 
to the Quick Guide for details. If the STATUS indicator still 
does not light in green, see “STATUS indicator”, page 51.
Use rechargeable battery.LA wrong type of battery such as Alkaline or Manganese 
was inserted. Use only the rechargeable Ni-MH batteries 
noted on page 4. 
						

							Useful Information
49Document Version 2011-03
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC 
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then 
insert the batteries into the handset again.
General use
ProblemCause/solution
The unit does not work.LMake sure the batteries are installed correctly. Refer to the 
Quick Guide for details.
LFully charge the batteries. Refer to the Quick Guide for details.
LCheck the connections. Refer to the Quick Guide for details.
LUnplug the base unit’s AC adaptor to reset the unit. Reconnect 
the adaptor and try again.
LThe handset has not been registered to the base unit. Register 
the handset (page 40).
I cannot hear a dial tone.LConfirm the Ethernet cable is properly connected. Refer to the 
Quick Guide for details.
LNetwork settings may not be correct. Contact your 
administrator for further information.
LMany installation issues can be resolved by resetting all the 
equipment. First, shut down your modem, router, hub, base 
unit, and computer. Then turn the devices back on one at a time 
in this order: modem, router, hub, base unit, computer.
LIf you cannot access Internet Web pages using your computer, 
check to see if your phone system is having connection issues 
in your area. Contact your administrator for further information.
I do not know how to erase 
“Missed call” from the display.LThere are unviewed missed calls remaining. View them and 
erase the message in the following way.
Handset:
1{CID} (left soft key)
2Push the joystick down to search from the most recent call, 
or push the joystick up to search from the oldest call.
Base unit:
1{CID} (right soft key)
2Press {V} to search from the most recent call, or press {^} 
to search from the oldest call.
I cannot remember the password 
for the Web user interface.LContact your administrator. 
						

							Useful Information
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Programmable settings
ProblemCause/solution
I cannot program items.LProgramming is not possible while either another handset or 
the base unit is being used. Try again later.
LProgramming is not possible while the base unit is downloading 
data. Wait until the STATUS indicator stops flashing and lights 
in steady green.
The display is in a language I 
cannot read.LChange the display language (page 9).
While programming, the unit starts 
to ring.LA call is being received. Answer the call and start again after 
hanging up.
I cannot register a handset to the 
base unit.LThe maximum number of handsets (6) is already registered to 
the base unit. Cancel unused handset registrations from the 
base unit (page 40).
LPlace the handset and the base unit away from other electrical 
appliances.
I have programmed the Call 
forward/Do not disturb/Block 
caller ID/Block anonymous calls, 
but the unit does not work as 
programmed.LThe features may have been programmed by your 
administrator. Contact your administrator for further 
information.
LFeatures set on your unit may be overridden by your phone 
system settings.
LCall forward (“Busy”/“No answer”) does not work when Do 
not disturb is turned on (page 29, 36).