Philips LaserMFD 6020 User Manual

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8 - PC Features
11Select the destination folder for installation and 
click on the N
EXT button.
12The final installation is ready to be executed. Click 
on the I
NSTALL button.
13A screen informs you of the installation progress.
14Click on OK to finish the installation.
The Companion Suite Pro software is now installed on 
your PC.
You can now connect your multifunction machine, refer to 
paragraph Connections, page 38.
Installing the drivers manually
You can install the printer and scan drivers manually 
without running any setup software.
1Locate your USB cable connectors and connect as 
shown below on the picture.
2Power on your multifunction machine. 
The PC detects the device.
3Click on L
OCATE AND INSTALL DRIVER SOFTWARE 
(
RECOMMENDED). 
The following screen appears:
4Open the CD-ROM drive, insert the installation CD-
ROM and close the drive. 
The drivers are detected automatically.
NoteThis installation mode is only possible 
on Windows 2000, XP and Vista.
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8 - PC Features
5Select LASER PRO LL2 in the list and click on NEXT.
6A screen informs you that the drivers have been 
installed. Click on the C
LOSE button.
You can now use the multifunction machine to print or 
scan your documents.
Connections
Make sure that your multifunction machine is powered off. 
The connection between the PC and the machine 
requires a USB 2.0 shielded cable no more than 3 meters 
long.
1Locate your USB cable connectors and connect as 
shown below on the picture.2Power on your multifunction machine. 
The PC detects the device and  the drivers are 
automatically installed.
3Once the installation is finished, a message 
indicates that the drivers are installed correctly.
You can now use the multifunction machine to print or 
scan your documents.
ImportantIt is recommended to install the 
Companion Suite Pro software first 
and then to connect the USB cable 
to your machine (see Installing the 
full software package, page 34).
If you connect the USB cable before 
installing the Companion Suite Pro 
software the recognition system 
(plug and play) identifies 
automatically that new hardware has 
been added. To start your machine 
drivers installation, refer to 
paragraph Installing the drivers 
manually, page 37 and follow the 
instructions on screen. When you 
use this procedure, only printing and 
scanning functions are activated.
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8 - PC Features
Multifunction Terminals Supervision
The software that you have installed contains two 
multifunction machine management applications, 
C
OMPANION DIRECTOR and COMPANION MONITOR, which 
allow you to:
• check whether the multifunction machine is connected 
to your PC,
• monitor the multifunction machine activities,
• monitor the status of the multifunction machine 
consumables from the PC,
• quickly access the graphic editor applications.
To manage the multifunction machine, run the 
Companion Director application by clicking on the icon 
located on your desktop or from the menu S
TART 
>A
LLPROGRAMS > COMPANION SUITE >COMPANION SUITE 
P
RO LL2 > COMPANION DIRECTOR.
Checking the connection between the PC 
and the multifunction machine
To check if the connection between the devices is good, 
run the C
OMPANION MONITOR software from the icon 
located on the desktop and check that the same 
information is displayed on the multifunction machine.
Companion Director
This graphical Interface allows you to run the utilities and 
the software to manage your multifunction machine.
Graphical presentation
Run the application by clicking on the COMPANION 
D
IRECTOR icon located on your desktop or from the menu 
S
TART >ALLPROGRAMS >  COMPANION SUITE >COMPANION 
S
UITE PRO LL2 > COMPANION DIRECTOR.
Utilities and applications activation
The Companion Suite Pro graphical interface allows you 
to run the following utilities and software:
• get H
ELP from the current documentation,
•run the P
APERPORT software (Doc Manager).
To run a software or utility contained in the Companion 
Suite Pro kit, place the cursor on it and left-click with the 
mouse.
Companion Monitor
Graphical presentation
Run the application by clicking on the COMPANION 
M
ONITOR icon located on your desktop or from the menu 
S
TART >ALLPROGRAMS >COMPANION SUITE >COMPANION 
S
UITE PRO LL2 > COMPANION MONITOR.
From this screen you can monitor the information or 
configure your multifunction machine from the tabs:
•D
EVICE SELECTION: Displays the list of devices 
managed by the PC.
•C
OMPANION: Presents the multifunction machine 
screen (USB connection only).
•C
ONSUMABLES: Displays the consumables status.
Device management
This tab shows the list of devices managed by the PC.
Selecting the current device
Only one device at a time may be connected to the PC. 
The current device may be selected by clicking on the 
radio button corresponding to the device.
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8 - PC Features
Status of the connection
The status of the connection between the current device 
and the PC is indicated by a colour. The following table 
defines the possible states of the connection.
Device parameters
1Select a device by clicking on its line in the list and 
click on P
ROPERTIES to configure the scanning 
parameters to be applied for this device when you 
use the S
CAN TO function.
2Select the desired scan M
ODE in the drop-down 
menu.3Select the desired scan R
ESOLUTION in the drop-
down menu.
4Click OK to confirm the new parameters.
Removing a device
1Select the device from the list and click the minus 
sign or R
EMOVE button.
2To confirm the removal of the device, click Y
ES. To 
cancel the removal, click N
O.
The device is no longer displayed in the list.
Display the consumable status
The following information will be available from the 
C
ONSUMABLES tab:
• current consumables status,
• number of printed pages,
• number of scanned pages.  Colour State
YellowConnection in progress.
GreenConnection established.
RedThe PC cannot connect to the device.
Check the USB connection.
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8 - PC Features
Companion Suite Pro functionalities
Document analysis
The document analysis can be carried out in two ways: 
• either by the S
CAN TO function (application accessible 
from the Companion Director window or from the 
SCAN button on the machine), 
• or directly from a standard compatible application.
Analysis with Scan To
Run the application by clicking on the COMPANION 
D
IRECTOR icon located on your desktop or from the menu 
S
TART >ALL PROGRAMS > COMPANION SUITE > 
C
OMPANION SUITE PRO LL2 > COMPANION DIRECTOR.
1Click on the S
CAN TO graphical image or press the 
SCAN button on your machine and select SCAN-
TO-PC.
2You can follow the ongoing digitisation on a screen.
3At the end of the digitisation, the scanned picture 
appears in the PaperPort window. To scan a document from PaperPort:
1Click on F
ILE > SCAN.
2Select the desired scanner.
3Customise the advanced properties of the 
digitisation by clicking on the A
DJUST THE QUALITY 
OF THE SCANNED PICTURE link.
4Adjust the desired parameters and click on the OK 
button. 
5Click on the S
CAN button, you can follow the 
ongoing digitisation on a screen.
Printing
You have the possibility to print your documents via the 
USB connection or the WLAN connection.
During the installation of the Companion Suite Pro 
software, the L
ASER PRO LL2 printer driver will be 
installed automatically onto your PC.
Printing on the multifunction machine
Printing a document on the multifunction machine from 
your PC is like printing a document in Windows.
1Use the P
RINT command from the FILE menu of the 
currently open application on the screen.
2Select the L
ASER PRO LL2 printer.
NoteIf the PaperPort software is not 
installed on your hard drive, the 
scanned picture will appear on your 
desktop in TIFF format.
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8 - PC Features
Printing in duplex mode with the multifunction 
machine
The machine offers the possibility to print a document in 
manual duplex mode from your PC.
To print a document in manual duplex mode:
1Use the P
RINT command from the FILE menu of the 
currently open application on the screen.
2Select the L
ASER PRO LL2 printer.
3Check the Duplex box and choose among the two 
binding modes:
4Click on the OK button to begin printing.
5The machine prints the odd pages (from the higher 
odd page to page 1) and the LCD screen displays:
6Once the odd pages are printed, the LCD screen 
displays the message **P
UT THE PRINTED SHEETS IN 
THE PAPER TRAY WITH THE PRINTED SIDE VISIBLE...:7Place the sheets in the paper tray as indicated on 
the explanation page and below. 
The following illustrations describe the necessary 
operations depending on the selected binding 
mode:
• Long sides
• Short sides
8Press OK on the command panel to resume 
printing.
9Even pages are printed on the other side of the 
sheets. Once all pages are printed, remove the 
explanation sheet. CAUTIONIn manual duplex, the print 
quality and paper transport are 
not guaranteed.
- If some trouble occurred to the 
paper during the print of the first 
side, such as wrinkle, dog ear or 
staple, do not use the paper for 
manual duplex.
- When you load paper, please 
true up the end of paper on a flat 
surface.
For best results, we recommend 
that you use 80 g/m² A4 paper or 
20 lbs/m² Letter paper.
ImportantThe duplex printing mode is 
available only in a paper format 
managed by the paper tray.
The manual tray cannot be used to 
print in duplex mode.
Binding mode Printing
Long sides
Short sides
** PRINTING **
** PC **
** PUT THE PRIN
... AND PRESS 
ImportantThe PC generates and prints a page 
explaining how to reload the sheets 
for a duplex job. Read this page 
carefully and place it back with the 
other sheets.
it is very important that you return 
the explanation sheet to the paper 
tray to continue printing correctly.
ImportantIf a paper jam or a paper format 
error occurs, the job is cancelled. 
You must then resubmit the print job.
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8 - PC Features
Software Uninstallation
This section describes the following procedures:
• full uninstallation of the Companion Suite Pro 
software,
• uninstallation of the drivers only.
Uninstall the software from your PC
Turn your PC on. Open an account session with the 
administration rights.
Run the programs removal from the menu S
TART 
>A
LL PROGRAMS >COMPANION SUITE  > COMPANION SUITE 
P
RO LL2 > UNINSTALL.
1A confirmation screen appears. Click on the Y
ES 
button to continue the Companion Suite Pro 
program removal. 
2The uninstall program is launched. You can cancel 
the removal by clicking on C
ANCEL.
3Click on the OK button.
4You need to restart your system at the end of the 
procedure. Click on the Y
ES button.
Uninstall the drivers from your PC
Turn your PC on. Open an account session with the 
administration rights.
Depending on the installation mode used, select the 
required uninstallation mode:
• If you have installed the drivers with the Companion 
Suite Pro software, see paragraph Uninstall the 
drivers using the Companion Suite Pro software.
• If you have installed the drivers manually, see 
paragraph Uninstall the drivers manually.
Uninstall the drivers using the Companion Suite 
Pro software 
Run the programs removal from the menu START 
>A
LL PROGRAMS >COMPANION SUITE >COMPANION SUITE 
P
RO LL2 > UNINSTALL.
1A confirmation screen appears. Click on the Y
ES 
button to continue the C
OMPANION SUITE PRO LL2 
drivers program removal.
2The uninstall program is launched. You can cancel 
the removal by clicking on C
ANCEL.
Uninstall the drivers manually
The following drivers must be removed:
• print driver
• scan driver
• modem driver
To remove the print driver: 
1Open the P
RINTERS window (START > CONTROL 
PANEL >  PRINTERS AND FAXES or START >  CONTROL 
PANEL > HARDWARE AND SOUND > PRINTERS, 
depending the operating system).
2Delete the L
ASER PRO LL2 icon.
3In the P
RINTERS window, right-click with the mouse 
and select R
UN AS ADMINISTRATOR > SERVER 
PROPERTIES.
4Select the D
RIVERS tab.
5Select the L
ASER PRO LL2 driver and click on the 
R
EMOVE button.
NoteYou can also uninstall C
OMPANION 
S
UITE PRO LL2 drivers using the 
Windows function A
DD/REMOVE 
P
ROGRAMS from the control panel.
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8 - PC Features
6Select the option REMOVE DRIVER AND DRIVER 
PACKAGE and click on the OK button. 
7A confirmation screen appears. Click on the Y
ES 
button to continue.
8Click on the D
ELETE button to confirm the removal.
To remove scan and modem drivers:
1Open the D
EVICE MANAGER window (START 
>C
ONTROL PANEL > SYSTEM > HARDWARE > DEVICE 
MANAGER or START >CONTROL PANEL > HARDWARE 
AND SOUND > DEVICE MANAGER, depending on the 
operating system).
2In the O
THER DEVICES sub-menu, select the 
MF P
RINTER LASER PRO LL2 item and click on the 
right button of the mouse.
3Select U
NINSTALL on the menu and left-click with 
the mouse.
4Click on the OK button to confirm the removal.
5In the I
MAGING DEVICES sub-menu, select the 
S
CANNER PRO LL2 item and right-click with the 
mouse.
6Select U
NINSTALL on the menu and left-click with 
the mouse.
7Click on the OK button to confirm the removal.
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9 - Maintenance
Maintenance
Service
General information
To ensure that your machine is kept in the best 
conditions, it is recommended that you periodically clean 
the inner parts.
Please respect the following rules while using this 
machine:
- Do not leave the scanner cover open.
- Do not try to lubricate the device.
- Do not close the scanner cover violently or do not 
apply vibrations to the machine.
- Do not open the cartridge access cover while printing.
- Do not try to disassemble the machine.
- Do not use paper which has stayed in the tray for too 
long.
Toner cartridge replacement
Your machine comes with a current consumable 
management system. It tells you if your toner cartridge is 
close to its end of cycle.
The following messages will appear on your machine 
screen when the toner cartridge reaches the critical 
threshold (less than 10% toner cartridge left) and when it 
is empty: 
You can however change the toner cartridge at any time, 
before it reaches its end of cycle.To replace the toner cartridge, proceed as shown below.
1Insert the smart card provided with the new toner 
cartridge as shown on the picture below. 
The following message appears:
2Press OK. 
The following message appears:
3Stand in front of the device.
4Push on the left and right sides of the cover and pull 
it towards you.
5Raise and remove the toner cartridge from the 
machine.
6Unpack the new cartridge and insert it into the slot 
as indicated in the diagram below.
7Close the cover. 
The following message appears:
8Press OK.  CAUTIONFor your safety, it is imperative to 
refer to the security directives 
presented in chapter Security, 
page 1.
TONER NEARTONER EMPTY
ENDREPLACE 
ImportantAlways use the smart card provided 
when replacing the toner cartridge. 
The smart card contains the 
information necessary to reset the 
level of toner. Replacing the toner 
cartridge without using a smart card 
may result in the consumable 
management system being 
inaccurate.
CHANGE TONER?
YES=OK - NO=C
OPEN FRONT COVER
REPLACE TONER
HAVE YOU CHANGED
THE TONER? 
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9 - Maintenance
A wait message appears. 
The smart card is read.
9Remove the smart card from the reader, your 
machine is ready to print again.
Issues with smart cards
If you use a smart card that has already been used, the 
machine will display:
then,
If you use a defective smart card, the machine will display:
then,
If the C button is pressed while the smart card is being 
read, the machine displays:
Cleaning
Scanner reading system cleaning
When one or more vertical lines appear on the copies, 
clean the glass of the scanner.
1Open the scanner cover until it is standing in 
vertical position.
2Wipe the glass with a soft lint-free cloth soaked with 
mild alcohol.
3Close the scanner cover.
4Make a copy to check that the symptoms have 
disappeared.
Printer cleaning
Dust, dirtiness and paper debris on the external and 
internal surfaces of the printer can affect its operation. We 
advise that it is cleaned regularly.
Printer external cleaning
Clean the external part of the printer with a soft cloth 
soaked in mild detergent.
Printer issues
Error messages
When the printer encounters any of the problems 
described below, the corresponding message is shown 
on the machine display.
PLEASE
WAIT
NEW TONER
REMOVE CARD
PLEASE
WAIT
REMOVE CARD
ALREADY USED
PLEASE
WAIT
UNKNOWN CARD
REMOVE CARD
ACTION CANCELLED
REMOVE CARDMessage Action
CHECK TONERCheck the presence of a 
toner cartridge in the 
machine.
TONER NEAR ENDIndicates that your 
consumable will need 
changing soon. 
REPLACE PAPERAdd paper in tray.
HEATINGMessage displayed when 
starting the machine.
CLOSE COVER 
PRINTERThe printer front cover is 
open, close it.
TONER EMPTY
REPLACE Replace the toner cartridge.
PAPER JAM
REMOVE TONERA sheet of paper is jammed 
in the machine. Take out 
the toner cartridge and 
remove the jammed paper 
sheet. Take out the paper 
tray and remove the 
jammed paper sheet. Then 
open and close the 
consumable cover.
PAPER JAM 
EXTERNAL TRAYA sheet of paper is jammed 
in the machine. Open the 
paper jam cover. Remove 
the jammed paper sheet. 
Then open and close the 
consumable cover.
PAPER EMPTYAdd paper in the paper tray.
NoteAfter one of the error messages listed 
above is displayed, it may happen that 
the active print  job is cancelled (see 
PC printing issues, page 47).
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