Samsung Chronos 7 Owners Manual

							Chapter 5. 
Troubleshooting
Recovering/Backing up the Computer (Optional) 111
Reinstalling Windows (Optional) 118
Q & A  121  
						

							111Chapter 5.   
TroubleshootingRecovering/Backing up the Computer (Optional)
If a problem occurs with your computer, Recovery (recovery 
program) allows you to easily restore your computer to the default 
(factory) settings. Alternatively, you can back up your computer so 
that you can restore it to your preferred state at any time.
Recovery Introduction
Help
Recover
Back Up
FunctionDescription
Back UpYou can back up your entire Windows drive.
RecoverRestores the entire Windows drive. 
Recovery may not be provided or may be a different • 
version depending on the model. 
For models whose hard disk or SSD capacity is less than 64 • 
GB, the Recovery program is not provided.
The instructions are provided based on Recovery 6.0 • 
version. Some functions may differ slightly or be excluded 
depending on the version. Refer to the program's Help 
section for more information.
An ODD (CD/DVD drive, etc.) is not supported by the • 
Recovery program.   
						

							112Chapter 5.   
Troubleshooting
Recovering
You can recover your computer to the default (factory) status 
when your computer does not boot up. 
1
 -  If Windows does not start 
   Turn your computer on and press the F4 key.   
Run recovery mode.
-  If Windows is run
   From the Start Screen, right-click any area and select  
All apps  in the bottom right corner.  
Then, click Recovery.
2
  If the program is running for the first time, you need to agree 
to the User Agreement.
3
 If the initial menu screen appears, click Recover.
Select a recovery point and click Recover. 
If you set the User Data Maintenance to ON, the computer is 
restored while maintaining the current user data.
Factory Default 
Point 
Restores your 
computer to the 
factory default 
status.
User's Backup 
Point
Restores your 
computer to a 
previously backed 
up status.
4
 Recover is performed based on the screen instructions. 
If the recover is completed, you can use your computer 
normally.
Recovering/Backing up the Computer (Optional)   
						

							112113Chapter 5.   
Troubleshooting
Recovering after a Backup
You can recover your computer after you have backed up your 
computer to a separate drive or external storage device.
Backing up
1
 To back up your computer to an external storage device, 
connect the external storage device and select the relevant 
drive. 
2
 Click Backup in the Recovery Home screen. 
Select the drive to save and click Backup.  
You cannot select a DVD drive.
Select the drive 
to save to.
3
 The backup process is performed based on the instructions.
Recovering/Backing up the Computer (Optional)   
						

							114Chapter 5.   
Troubleshooting
Recovering
You can recover your computer using the backup from the above 
process.
1
 If the backup image is saved to an external storage device, 
connect the device.
2
 Start Recovery and click Recover. 
 
3
 Select a Recover Option and click Recover.  
Select a point to recover.
4
 The recover is performed based on the screen instructions. 
You can use your computer after the recover is completed.
Recovering/Backing up the Computer (Optional)  
						

							114115Chapter 5.   
Troubleshooting
To copy the external storage disk
When you replace a storage device such as the HDD, SSD, etc. 
(hereafter referred to as a hard disk) built into your computer, you 
can move your existing data to the new storage device easily and 
s afely.
The new storage device must have sufficient capacity to save 
your existing data.
You need to purchase an external hard USB connector 
separately to connect the hard disk and your computer.
1
 You need to purchase an external hard USB connector 
separately to connect the hard disk and your computer.
2
 Start Recovery and click Disk copy. 
3
 Select an option in Disk recovery Point and click Disk copy.
4
 The data on the current hard disk is saved to the new hard 
disk.
5
 If the data is completely saved, open the hard disk cover at 
the bottom of your computer and replace the existing hard 
disk with the new one. 
If you cannot open the cover at the bottom of the computer, 
contact the Samsung Service Center to request assistance. 
In this case, you may be charged for the relevant service.
6
 Your computer is now equipped with a new hard disk.  
You can use your computer with a larger hard disk capacity 
with the same configuration as the old one. 
Recovering/Backing up the Computer (Optional)    
						

							116Chapter 5.   
Troubleshooting
Export Disk Image Function
If you frequently recover your computer to the default (factory) 
settings, you can conveniently recover your computer after 
exporting the default (factory) status disk image to an external 
storage device.
1
 Connect the external storage device, and then select a drive 
to save to.
2
 Click Run.  
3
 Perform the process by following the instructions to 
completely save the default (factory) status disk image to the 
external storage device.
Now disconnect the saved external storage device and store 
it separately. 
4
 If your computer needs to be restored to the default (factory) 
settings, connect the external storage device with the saved 
image. 
5
 Start Recovery and click Recover. Select Factory Default 
Point and click Recover. The Recover process is started.
When the recover process is finished, you can use your 
computer with the default (factory) settings.
Recovering/Backing up the Computer (Optional) 
						

							116117Chapter 5.   
TroubleshootingRecovering/Backing up the Computer (Optional)
Computer Recovery Function in Windows 8
If you need to install Windows 8 again due to an unexpected error, 
use the following function.
For models of which the storage device capacity is less than 
SSD 64 GB, use the system recovery feature provided by 
Windows instead of the Recovery program.
1
 Click the Charms menu > Settings > Change PC Settings > 
General.
2
 Click the Start button for PC Recovery or Remove All Items 
and Reinstall Windows.
PC Recovery
If your PC does not work properly, you 
can restore your PC while keeping your 
media files such as your photo, video and 
music files, etc. as well as your personal 
documents. 
Remove All Items 
and Reinstall 
Windows
If you want to return your PC to the default 
settings, or start from scratch, you can 
reset your PC to the factory default. 
You should back up the files in the following folders 
before using the PC Recovery function since these files 
are not kept.
\Windows, \Program files, \Program files(x86), \ProgramData, 
OEM Folder (ex) c:\samsung), \User\\AppData
3
 Follow the onscreen instructions to proceed with the 
recovery process.
If the recovery is complete, you can use your computer 
normally.   
						

							118Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
You can reinstall Windows using the SYSTEM RECOVERY MEDIA 
for Windows when Windows is no longer working properly.  
(For models supplied with a SYSTEM RECOVERY MEDIA.)
For models supplied with the Samsung Recovery Solution, you 
can reinstall Windows using the Samsung Recovery
Solution.
These descriptions are for Windows 7/8 and Windows Vista and for 
supported models only.
A • SYSTEM RECOVERY MEDIA may not be supplied 
depending on your computer model.
If you cannot start Windows, or if you want to delete • 
all existing data and reinstall Windows, install Windows 
according to the descriptions in [Reinstalling when 
Windows does not start].
Some pictures may differ from actual product.• 
These descriptions may differ depending on the operating • 
system.
Reinstalling Windows may delete data (files and programs) • 
saved on the hard disk drive.
Make sure to backup all important data. Samsung • 
Electronics shall not be held liable for any loss of data.
Reinstalling in Windows
1
 Insert the SYSTEM RECOVERY MEDIA into the DVD drive.
2
 If the Select Windows Installation window appears, click 
Install Now. When the Select Update window appears, click 
on the relevant item.
If you select • Go online to get the latest updates for 
installation in the Select Update window, the latest 
updates are installed and Step 4 follows. At this time, the 
computer must be connected to the Internet.
For Windows 7/8, the screen asking for the operating • 
system to be installed may appear depending on the 
version. If you click the Next button, the screen of Step 
3appears.
3
 If the User Agreement screen appears, select I accept the 
license terms and then click Next.
For Windows 7/8, this screen may not appear depending on 
the version.    
						

							118119Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
4
 The following window appears, select an installation option.
If you click Custom, the procedures from Step 5 continue 
sequentially. 
If you click Upgrade, the procedures from Step 6 continue 
sequentially.
For Windows 7/8, this screen may not appear depending • 
on the version.
Custom•  
Select this option to Reinstall Windows. You have to 
reinstall all necessary device drivers and programs after 
the Custom installation. In addition, unnecessary folders 
and files may remain on the hard disk drives after the 
installation (e.g. C: Windows.old, etc.).
Upgrade•  
Select this option to Upgrade Windows while maintaining 
current files, configurations and programs. Although you 
therefore do not need to reinstall the device drivers and 
programs, some programs may not work properly after the 
upgrade.
5
 When a window appears asking for the location to install the 
operating system to, select a disk drive partition and click the 
Next button.
Drive D includes an area to save the backup image used by 
Samsung Recovery Solution. Installing Windows to drive C is 
recommended.
When previous Windows installation files are in the selected 
partition, a message appears informing you that the files and 
folders will be moved to the Windows. old folder. Click the 
OK button.
6
 The Windows installation continues. 
The computer will restart 3 times during the installation.  
If the Press any key to boot from CD or DVD... message 
appears after a restart, do not press any button.
7
 Register a user according to the instructions on the Windows 
screen.
8
 When the registration is complete, the Windows Desktop 
screen appears.
For a smooth computer operation, installing the necessary 
software installation is recommended.