Samsung CLP 650N User Manual

							Maintaining Your Printer
6.4
Replacing Toner Cartridges
The printer uses four colors and has a different toner cartridge 
for each one: yellow (Y), magenta (M), cyan (C), and black (K).
When the Toner LEDs, ( ) on the control panel, indicating each 
individual toner cartridge according to its color, turn on, the 
printer stops printing. Also, the display on the control panel 
shows the error message, “[Color] Toner Empty”. At this stage, 
replace the toner cartridge in question. 
When the ‘[Color] Toner 
Empty’ message appears, the printer will stop printing until a new 
toner cartridge is put into the printer.
To replace the toner cartridge:
1Turn the printer off, then wait a few minutes for the printer 
to cool.
2Using the handle, completely open the access door.
CAUTION:
• Do not touch the green surface, the OPC drum, on the front  of each toner cartridge with your hands or any other 
material. Use the handle on each cartridge in order to avoid 
touching this area.
• Be careful not to scratch the surface of the paper transfer 
belt.
• If you leave the access door open for more than a few  minutes, the OPC drum can be exposed to light. This will 
cause damage to the OPC drum. Close the access door 
should the installation need to be halted for any reason.
3Grasp the handles on the empty toner cartridge and pull to 
remove the cartridge from the printer.
4Take a new toner cartridge out of its package. 
CAUTION:
• Don’t use sharp objects, such as a knife or scissors, to open  the toner cartridge package.  You could damage the surface 
of the toner cartridge.
• To prevent damage, do not expose the toner cartridge to  light for more than a few minutes. Cover it with a piece of 
paper to protect it if necessary.
5Holding both handles on the toner cartridge, gently rock it 
from side to side to evenly distribute the toner.
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							Maintaining Your Printer
6.5
6Place the toner cartridge on a flat surface, as shown, and 
remove the paper covering the toner cartridge by 
removing the tape.
NOTE: If toner gets on your clothing, wipe it off with a dry 
cloth and wash it in cold water. Hot water sets toner into 
fabric.
7Make sure that the color of the toner cartridge matches 
the color slot and then grasp the handles on the toner 
cartridge. Insert the cartridge until it clicks into place.
8Close the access door. Make sure that the door is securely 
latched, and then turn the printer on. 
CAUTION: If the access door is not completely closed, the 
printer will not operate.
Replacing the Paper Transfer 
Belt
The life of the paper transfer belt is approximately 35,000 black 
and color pages. When the life sp an of the paper transfer belt 
has expired
, the printer will stop printing until a new paper 
transfer belt is placed into the printer.
The SmartPanel program window appears on the computer, 
indicating the paper transfer belt needs to be replaced. The 
display on the control panel shows the error message, “Replace 
Transfer Belt”. At this stage, replace the paper transfer belt.
NOTE: The life span of the paper transfer belt May be affected 
by operating environment, printing interval, media type, and 
media size.
To replace the paper transfer belt:
1Turn the printer off, then wait a few minutes for the printer 
to cool.
2Using the handle, completely open the access door. 
CAUTION:
• Do not touch the green surface, the OPC drum, on the front 
of each toner cartridge with your hands or any other 
material. Use the handle on each cartridge in order to avoid 
touching this area.
• If you leave the access door open for more than a few  minutes, the OPC drum can be exposed to light. This will 
cause damage to the OPC drum. Close the access door 
should the installation need to be halted for any reason.
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							Maintaining Your Printer
6.6
3Locate the green release button on the inside of the access 
door (near the left side of the paper transfer belt). Press 
the button to release the paper transfer belt. Holding the 
handle on the paper transfer belt, lift it out of the printer.
4Take a new paper transfer belt out of its package. 
5Remove the paper covering the paper transfer belt by 
removing the tape.
CAUTION: 
• Don’t use sharp objects, such as a knife or scissors, to open the paper transfer belt package. You could damage the 
surface of the paper transfer belt.
• Be careful not to scratch the surface of the paper transfer 
belt.
6Holding the handle on the new paper transfer belt, align it 
with the slots on the inside of the access door. 
Green release button
7Push down until it clicks into place. Then lower the paper 
transfer belt until it is parallel with the access door and 
firmly seated. The green release button automatically 
locks the paper transfer belt.
8Close the access door firmly. 
CAUTION: If the access door is not completely closed, the 
printer will not operate.
9Turn the printer on.
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							Maintaining Your Printer
6.7
Replacing the Fuser Unit
The life of the fuser unit is approximately 50,000 black and 
color pages. When the life span of the fuser unit has expired,
 
the printer will stop printing until a new fuser unit is placed into 
the printer.
The SmartPanel program window appears on the computer, 
indicating the fuser unit needs to be replaced. Also, the display 
on the control panel shows the error message, “Replace Fuser”. 
At this stage, replace the fuser unit.
NOTE: The life span of the fuser unit May be affected by 
operating environment, printing interval, media type, and 
media size.
To replace the fuser unit:
1Turn the printer off, then wait a few minutes for the printer 
to cool.
2Using the handle, completely open the access door.
CAUTION:
• Do not touch the green surface, the OPC drum, on the front  of each toner cartridge with your hands or any other 
material. Use the handle on each cartridge in order to avoid 
touching this area.
• Be careful not to scratch the surface of the paper transfer 
belt.
• If you leave the access door open for more than a few  minutes, the OPC drum can be exposed to light. This will 
cause damage to the OPC drum. Close the access door 
should the installation need to be halted for any reason.
3Open the top cover.
4Using a copper coin or a screwdriver, remove the two 
screws on both sides of the fuser unit. Then using the 
handle, pull the fuser unit straight out.
5Unpack a new fuser unit and insert it into the printer.
6Tighten the two screws.
7After making sure that the access door is open, close the 
top cover. Make sure that it is securely latched.
8Close the access door firmly. 
CAUTION: If the top cover and access  door are not completely 
closed, the printer will not operate.
9Reconnect the power cord and  cables and then turn the 
printer on.
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							Maintaining Your Printer
6.8
Cleaning the Printer
During the printing process, particles of paper, toner, and dust 
can accumulate inside the printer. Over time, this build-up can 
cause print quality problems such as toner specks or smearing. 
Your printer has a cleaning mode that can correct and prevent 
these types of problems.
Cleaning the Outside of the Printer
Clean the printer cabinet with a soft lint-free cloth. You can 
dampen the cloth slightly with water, but be careful not to let 
any water drip onto the printer or inside of it.
CAUTION: Cleaning the printer cabinet with cleaners 
containing large amounts of alco hol, solvents, or other strong 
substances can discolor or crack the cabinet.
Cleaning the Inside of the Printer
NOTE: While cleaning the inside of the printer, be careful not 
to touch the transfer roller. Oil from your fingers can cause 
print quality problems.
1Turn the printer off and unplug the power cord, then wait a 
few minutes for the printer to cool.
2Using the handle, completely open the access door.
CAUTION:
• Do not touch the green surface, the OPC drum, on the front  of each toner cartridge with your hands or any other 
material. Use the handle on each cartridge in order to avoid 
touching this area.
• Be careful not to scratch the surface of the paper transfer  belt.
• If you leave the access door open for more than a few  minutes, the OPC drum can be exposed to light. This will 
cause damage to the OPC drum. Close the access door 
should the installation need to be halted for any reason.
3Grasp the handles on each toner cartridge and pull to 
remove the cartridges from the printer. Set them on a 
clean flat surface. 
CAUTION: To prevent damage, do not expose the toner 
cartridges to light for more than a few minutes. Cover them 
with paper to protect them if necessary.
4Look inside the printer. Remove any dust, paper particles, 
and spilled toner with a damp, soft lint-free cloth, or small 
vacuum cleaner.
NOTE: After cleaning, allow the printer to dry completely.
5Look inside the printer on the right and then locate the 
colors of the toner cartridges that match the colors of the 
slots.
Black
Cyan
Magenta Yel l ow
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							Maintaining Your Printer
6.9
6Grasp the handles on each toner cartridge. Align the toner 
cartridges with the slots inside the printer and insert them 
into their corresponding positions in the following order: 
Yellow, Magenta, Cyan, and then Black, until they click into 
place.
7Close the access door. Make sure that the door is securely 
latched.
CAUTION: If the access door is not completely closed, the 
printer will not operate.
8Plug the power cord in and turn the printer on.
Grip here.
Managing your Printer from the 
Website
If you have connected your printer to a network and set up  
TCP/IP network parameters correctly, you can manage the 
printer via 
SyncThru Web Service, web-based service 
embedded to your printer. Use 
SyncThru Web Service to:
• View the printer’s device information and check its current   status.
• Set up network parameters.
• Change the print properties.
• Set the printer to send email notification to let you know the  printer’s status.
• Get support for using the printer.
To access 
SyncThru Web Service:
1Start a web browser, such as Internet Explorer from 
Windows.
2Enter the printer’s IP address (http://xxx.xxx.xxx.xxx) in 
the address field and press the 
Enter key or click Go.
Your printer’s embedded web page opens.
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							Solving Problems
7.1
7Solving Problems 
This chapter provides helpful information for what to do if you 
encounter an error while using your printer. 
This chapter includes:
• Troubleshooting Checklist
• Solving General Printing Problems
• Clearing Paper Jams
• Solving Print Quality Problems
• Understanding Display Messages
• Common Windows Problems
• Common Macintosh Problems
• Common Linux Problems
Troubleshooting Checklist
If the printer is not working properly, consult the following 
checklist. If the printer does not pass a step, follow the 
corresponding troubleshooting suggestions.
StatusResponse
Make sure that the On 
Line/Continue
 button 
on the control panel is 
green and “Ready” is 
shown on the 
SmartPanel program 
window or the control 
panel display.  • If the button light is off, check the power cord 
connection. Check the power switch. Check the 
power source by plugging the power cord into 
another outlet.
• If the button light is  red, check the display 
message and go to “Understanding Display 
Messages” on page 7.14. 
Print a demo page to 
verify that the printer is 
feeding paper correctly. 
See 2.8. • If a demo page does not print, check the paper 
supply in the paper tray.
• If the paper jams in the printer, go to “Clearing 
Paper Jams” on page 7.4.
• If an error message appears on the display, go  to “Understanding Display Messages” on 
page 7.14.
Check the demo page to 
see if it is printed 
correctly. If there is a print quality problem, go to “Solving 
Print Quality Problems” on page 7.12. 
Print a short document 
from a software 
application to verify that 
the computer and printer 
are connected and are 
communicating correctly. • If the page does not print, check the cable 
connection between the printer and the 
computer. 
• Check the print queue or print spooler to see if  the printer has been paused.
• Check the software application to ensure that  you are using the proper printer driver and 
communication port. If the page is interrupted 
during printing, go to “Solving General Printing 
Problems” on page 7.2.
If completing the 
checklist does not 
resolve the printer 
problem, check the 
following troubleshooting 
sections. • See “Solving General Printing Problems” on 
page 7.2.
• See “Understanding Display Messages” on  page 7.14.
• See “Common Windows Problems” on 
page  7.17.
• See “Common Macintosh Problems” on  page 7.17.
•  See “Common  Linux Problems” on page  7.18.
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							Solving Problems
7.2
Solving General Printing 
Problems
For problems with the operation of your printer, refer to the 
table for suggested solutions.
ProblemPossible CauseSolution
The printer 
does not 
print.The printer is not 
receiving power.
Check the power cord connections. 
Check the power switch and the 
power source.
The printer is not 
selected as the 
default printer. Select 
Samsung CLP-650 Series 
as your default printer.
Check the printer for 
the following: After locating the problem, clear it. If 
a printer system error occurs, contact 
your service representative.
•The printer cover  is not closed. • Close the printer cover.
• Paper is jammed. • Clear the paper jam. See 7.4.
• No paper is  loaded. • Load paper. See 2.4.
• The toner  cartridge is not 
installed. • Install the toner cartridge. See 2.2.
The printer may be 
in manual feed 
mode and out of 
paper. Check the message on the 
SmartPanel program window or the 
control panel display, add paper to 
the Multi-purpose Tray, and press the 
On Line/Continue button on the 
printer’s control panel.
The connection cable 
between the 
computer and the 
printer is not 
connected properly. Disconnect the printer cable and 
reconnect it.
The connection cable 
between the 
computer and the 
printer is defective. If possible, attach the cable to 
another computer that is working 
properly and try to print a document. 
You can also try using a different 
printer cable.
The port setting is 
incorrect. Check the Windows printer setting to 
make sure that the print job is sent to 
the correct port. If the computer has 
more than one port, make sure that 
the printer is attached to the correct 
one.
The printer 
does not 
print. 
(continued)The printer may be 
configured 
incorrectly. 
Check the printer properties to 
ensure that all of the print settings 
are correct. 
The printer driver 
may be incorrectly 
installed. Reinstall the printer driver; see the 
Software Section. Try printing a 
demo page.
The printer is 
malfunctioning. Check the display message on the 
control panel to determine if the 
printer is indicating a system error.
The printer 
selects print 
materials 
from the 
wrong paper 
source. The paper source 
selection in the 
printer properties 
may be incorrect.
For many software applications, the 
paper source selection is found under 
the 
Paper tab within the printer 
properties window. Select the correct 
paper source. For details, see the 
Software Section.
Paper does 
not feed into 
the printer. Paper has been 
loaded incorrectly.
Remove paper from the tray and 
reload it correctly. 
Check that the paper size adjusters 
are set correctly.
There is too much 
paper in the paper 
tray. Remove excess paper from the tray.
The paper is too 
thick. Use only paper that meets printer 
specifications.
A print job is 
extremely 
slow. The job may be very 
complex.
Reduce the complexity of the page(s) 
or try adjusting the print quality 
settings.
Adjust the print quality settings, such 
as reducing the resolution. If you 
have set the resolution to 
Best, 
change it to 
Normal or Draft.     
See the 
Software Section.   
Change the port setting to the USB or 
network port to improve print speed.
Your printer prints A4-sized paper at 
20 ppm and letter-sized paper at 21 
ppm.
If using Windows 
98SE/Me, the 
Spooling Setting 
may be set 
incorrectly.  From the 
Start menu, choose 
Settings and Printers. Right-click 
the 
Samsung CLP-650 Series 
printer icon, choose 
Properties, click 
the 
Details tab, and then choose the 
Spool Settings button. Select the 
desired spool setting.
ProblemPossible CauseSolution
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							Solving Problems
7.3
Half the 
page is 
blank.The page orientation 
setting may be 
incorrect. Change the page orientation in your 
application. For details, see the 
Software Section.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in the 
printer driver settings matches the 
paper in the tray.
Or, ensure that the paper size in the 
printer driver settings matches the 
paper selection in the software 
application settings you use.
The paper 
keeps 
jamming. There is too much 
paper in the paper 
tray. Remove excess paper from the tray.
If printing on special materials, use 
the Multi-purpose Tray.
Check that the paper size adjusters 
are set correctly.
An incorrect type of 
paper is being used. Use only paper that meets printer 
specifications.
If printing on special materials, use 
the Multi-purpose Tray.
There may be debris 
inside the printer. Open the access door and remove the 
debris.
The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete. The printer cable is 
loose or defective.
Disconnect and reconnect the printer 
cable. Try a print job that you have 
already printed successfully. If 
possible, attach the cable and printer 
to another computer and try a print 
job that you know works. Finally, try 
a new printer cable.
The wrong printer 
driver was selected. Check the applications printer 
selection menu to ensure that your 
printer is selected.
The software 
application is 
malfunctioning. Try printing a job from another 
application.
The operating 
system is 
malfunctioning. Exit Windows and reboot the 
computer. Turn the printer off and 
then back on again.
ProblemPossible CauseSolution
Pages print, 
but are 
blank.The toner cartridge 
is defective or out of 
toner. Redistribute the toner. If necessary, 
see page 6.2.
If necessary, replace the toner 
cartridge.
The file may have 
blank pages. Check the file to ensure that it does 
not contain blank pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service representative.
When you 
are using 
Windows 
98SE, the 
illustrations 
print 
incorrectly 
from Adobe 
Illustrator. The setting in the 
software application 
is wrong.
Select 
Download as Bit Image in 
the 
Advanced Options window of 
the graphic properties window. Print 
the document again.
The print 
quality of 
photos is not 
good. 
Images are 
not clear. The resolution is set 
to
 Normal or 
Draft
. Change the resolution to
 
Best 
and then try to print again.
The resolution of the 
photo is very low. If you increase the photo size in the 
software application, the resolution 
will be reduced. Reduce the photo 
size.
Yo u r  p r i n t e r  
has an odd 
smell during 
initial use. The oil used to 
protect the fuser is 
evaporating.
After printing about 100 color pages, 
there will be no more smell. It is a 
temporary issue.
ProblemPossible CauseSolution
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							Solving Problems
7.4
Clearing Paper Jams
NOTE: When removing paper that is jammed in the printer, if 
possible always pull the paper in the direction that it normally 
moves so as not to damage internal components. Always pull 
firmly and evenly; do not jerk the paper. If the paper tears, 
ensure that all fragments of paper are removed; otherwise a 
jam will occur again.
When a paper jam occurs, a lamp turns on at the corresponding 
location on the Status map of the control panel. The display on 
the control panel also tells  you where the paper jam has 
occurred. Refer to the table below to locate the paper jam and 
to clear it: 
To resume printing after clearing paper jams, you must open 
and close the access door.
LED on 
Status MapMessage Location of  JamGoTo
Jam0 In Tray1  In the paper 
feed areapage 7.4
Jam0 In MP Tray In the multi- purpose traypage 7.5
Jam
Inside Printer Inside printer page 7.6
Jam
In Exit Area  In the paper 
exit areapage 7.7
Jam0 In Tray2 In the optional  Tr a y 2page 7.9
In the Paper Feed Area
If paper is jammed in the paper feed area, a lamp turns on at 
the corresponding location on the Status map. Also,  “Jam0 In 
Tray1” appears on the display.
1Using the handle, completely open the access door.
2Carefully remove the paper by pulling in the direction as 
shown below. Go to step 6. 
If you cannot find the jammed paper, or if there is any 
resistance removing the paper, stop pulling, and go to step 
3.
CAUTION:
• Do not touch the green surface, the OPC drum, on the front 
of each toner cartridge with your hands or any other 
material. Use the handle on each  cartridge in order to avoid 
touching this area.
• Be careful not to scratch the surface of the paper transfer  belt.
• If you leave the access door open for more than a few 
minutes, the OPC drum can be exposed to light. This will 
cause damage to the OPC drum. Close the access door 
should the installation need to be halted for any reason.
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