Samsung Dcs 400si General Description Manual

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AUTO ATTENDANT
The integrated digital automated attendant feature (DAAUP) provides eight ports
per card for simultaneous answering and call processing. A maximum of five cards
can be installed in one system. Each sixteen professionally recorded announce-
ments inform callers of the progress of their calls. Several examples are the follow-
ing: “I’m sorry. There is no answer,” “That station is busy” and “Invalid number.
Please try again.” A maximum of four minutes of super capacitor backed (100
hours) random access memory (RAM) provide up to 48 customer recordings for
announcements or greetings. Twelve individual announcements (boxes), each with
its own dialing options, allow you to build call routing branches as needed. Callers
are routed through the branches by dialing extension numbers or single digits. This
system is compatible with Starmail and Cadence.
NOTE: Announcements recorded on one DAAUP card can not be played to callers
on another DAAUP card.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when Automatic
Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always
automatically places a C.O. call on hold. Intercom calls can be automatically held
only by pressing TRSF or CONFERENCE. Each keyset user can enable or disable
Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when op-
tional external sources are installed. Each user may adjust this level by the use of
a volume control program at the selected keyset.
CADENCE–INTEGRATED VOICE MAIL
The 400si can be equipped with Samsung’s proprietary integrated voice mail and
auto attendant card (CVM16A) It provides 4–16 ports of voice processing, expand-
able in four port increments. Because it is built into the system it provides such
feature as one touch Call Record, Answering Machine Emulation and Voice Mail-
box Administration with interactive keyset displays. Ask your dealer for literature on
CADENCE.
CALL COSTING
The 400si provides programmable call costing tables to calculate the cost of incoming
and outgoing calls. Rates are calculated by the number dialed, time of day, day of
week and may include surcharges. Display keysets can be set to show the call
duration timer or the call cost. The SMDR report will show either the call duration or
the call cost depending on the station selection. One call handled by multiple callers
will cost each call segment separetely.
4.1.3 
						

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CALLER IDENTIFICATIONAUTOMATIC NUMBER IDENTIFICATION (ANI)
With ANI service display keyset users can see the telephone number of the calling 
party. This service is only available from a long distance telephone company \
over a
digital trunk. A name can be associated with a specific ANI number in th\
e CID/ANI
translation table. ANI numbers and names can be used with the following \
caller
identification features as noted.
CALLER ID
The Caller ID feature requires that optional hardware be installed in th\
e DCS 400si
System. In addition, Caller ID service must be provided by your local te\
lephone
company. The availability of the calling party name or number depends on the ty\
pe
of CID service offered by your local telephone company. The Caller ID feature is
dependent on having an LCD keyset to show the name or number in the top \
line of
the display. Caller ID names and numbers can be used with the following identifica-\
tion features as noted.
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the CID name or C\
ID/ANI
number in the display. Regardless of which one is selected to be seen first, the
NND key is pressed to view the other pieces of CID or ANI information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your ke\
yset, you can
press the NEXT key to display the Caller ID or ANI information associate\
d with this
next call in queue at your station. Either the CID name or CID/ANI numbe\
r will show
in the display depending on your N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID/ANI information, y\
ou may
press the SAVE key. This saves the CID or ANI number in the Save Number fea-
ture. Pressing the SAVE number redial key will dial the CID/ANI number. The sys-
tem must be using Least Cost Routing (LCR) to save and dial saved numb\
er.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID or ANI information\
, you may
press the STORE key. This saves the CID/ANI number as a speed dial number in
your personal speed dial list. The system must be using LCR to dial the \
stored
number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked\
, you may
view the Caller ID or ANI information before you retrieve the call. This\
 may influ-
ence how you choose to handle the call.
4.1.4 
						

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4.1.5
CID/ANI REVIEW LIST
This feature allows display keyset users to review CID/ANI information for calls
sent to their stations. This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, you will
know to whom this station user is speaking. On outgoing calls, you can see who
was called. After investigating, you may barge-in on the conversation, disconnect
the call or hang up.
ABANDON CALL LIST (100)
The system has a system-wide abandon call list that stores CID/ANI information for
the last 100 calls that rang but were not answered. The list is accessed using the
administrator’s passcode. When reviewing this list, you are provided options to
CLEAR the entry or DIAL the number. You can use the NND key to toggle between
the CID name, CID or ANI number and the date and time the call came in. The
system must be using LCR to dial numbers from the abandon call list.
CID/ANI ON SMDR
The Station Message Detail Records report can be set to include CID/ANI name
and CID/ANI number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed
print.
NUMBER TO NAME TRANSLATION (1500)
The system provides a translation table for 1500 entries. When the CID or ANI
number is received, the table is searched. When a match is found, the system will
display the corresponding name. This will allow users in areas that do not support
deluxe Caller ID or only have ANI service to provide names for regular callers.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer 
						

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4.1.6
feature. The forwarded station user can continue to originate calls as usual. If no
key is programmed as Forward All, the TRSF key lights steady when a Forward All
condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user
can originate calls as usual.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive calls if present. The timer is
programmable on a per-station basis to allow for differences in individual work
habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a
station in Do Not Disturb or One Time Do Not Disturb to forward immediately to
another destination.
FOLLOW ME
This feature allows the user to forward all calls from another station to the user’s
station or change the forward destination to the user’s current location.
EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if
allowed by class of service. These C.O. calls forward only after the programmable
external call forward delay timer expires.
TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom
calls to voice mail. When denied, valuable message time in the voice mail system
can be saved.
PRESET DESTINATION
If desired this feature provides for a permanent (preset) forward no answer desti-
nation for each extension. It can only be programmed by the system technician or
system administrator. When any station does not have FWD/NO-ANSWER set,
the call will ring this preset destination if one is programmed. 
						

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4.1.7
CALL HOLD (EXCLUSIVE)
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD
twice during a call. Calls placed on exclusive hold can only be retrieved at the
keyset that placed the call on hold. Intercom calls are always placed on exclusive
hold.
CALL HOLD (SYSTEM)
Outside calls can be placed on system hold at any station. Users may dial the
access code or press the HOLD button. Calls on system hold may be retrieved at
any station.
CALL HOLD (REMOTE)
Outside calls can be placed on hold at a remote station. This feature allows calls to
be answered at one keyset and placed on hold at another station. This allows time
for the user to proceed to that station or allows the party that the call was intended
for to have that call placed at their station. The call or trunk button will flash at the
remote hold station.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion
and ensures that a park zone is always available. Pressing the PAGE key parks the
call automatically. There are no extra buttons to press and there is no lost time
looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station by dialing a
code plus that station’s extension number or by pressing the feature button and
then dialing the extension.
GROUPS (20)
In addition, calls can be picked up from a station group in a similar manner. The
group pickup feature allows users to answer any call ringing within any pickup
group. There are 20 pickup groups available. A station cannot be in more than one
pickup group. To use this feature, station users either dial the access code or press
the assigned feature button followed by the pickup group number.
ESTABLISHED
This feature enables a keyset user to pick-up an establish call in progress at a
single line extension connected to a modem on a PC. An EP key with this exten-
sion number must be programmed on the keyset. Established call pickup is useful
with PC dialing programs that outdial from a large list of telephone numbers. Let
the computer dial for you, then press the EP key to speak with the called party.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a 
						

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4.1.8
tone. The tone is repeated at a programmable interval. Keysets receive an off-hook
ring signal through the speaker and single line stations receive a tone in the hand-
set. The volume of the camp-on tone can be set by the station user. Camped-on
calls follow Forward No Answer if a Forward No Answer destination has been set.
Optionally any station can be programmed to automatically camp-on to a busy
station instead of having to press the camp-on button or dial a camp-on code.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX
and PBX feature access codes including the command for hook-flash (FLASH) can
be stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so that toll calls can be controlled when using these ser-
vices.
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or chain
together as many speed dial numbers as are required.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of
service can be customized in memory to allow or deny access to features and to
define a station’s dialing class. Each station can be assigned different classes of
service for day and night operation.
COMMON BELL CONTROL
The DCCP card provides two relays to control a customer-provided common bell or
common audible device. These contacts must be programmed as members of a
station group and may provide steady or interrupted closure.
CONFERENCE
The system allows six simultaneous conferences up to 5 parties each.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined to-
gether in an add-on conference. Parties may be eliminated or added after a confer-
ence has been established. *Requires D4SWD to provide gain control when 3 or
more trunks are in the conference.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
SPLIT
A keyset user can “split” a conference into separate outside calls, then speak with
each caller privately. Then the individual calls can be conferenced again in any
combination. 
						

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4.1.9
NOTE: This feature requires individual trunk buttons and auto-hold must be en-
abled.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the DCS 400si
and a personal computer system (PC) or a local area network (LAN). Caller ID or
ANI service is required for TAPI and TSAPI inbound call applications that use the
CID/ANI information to display computer records in conjunction with the presenta-
tion of the call to the station on the DCS 400si. TAPI and TSAPI are described
below.
TAPI
Jointly developed by Intel and Microsoft, TAPI (Telephony Applications Program-
ming Interface) delivers telephony features to the Windows desktop. TAPI is an
open application interface (OAI) protocol that supports First Party Call Control. A
Computer Telephony Module (CTM) is required to connect any keyset to a per-
sonal computer running Windows 3.1 or Windows 95. The number of CTMs that
can be installed on a system is only limited to the number of keyphones. The fea-
tures and functionality of the 400si keyset are not changed.
TSAPI
Telephony Services Application Programming Interface (TSAPI) was developed by
Novell and AT&T and is the method of integrating the DCS 400si system to a com-
puter. TSAPI is a LAN based solution allowing computers to communicate directly
to the telephone system over the network system. This establishes a logical con-
nection rather than a physical connection between telephone and computer. It elimi-
nates the cost and administrative overhead of connecting every PC to a desktop
phone. It emphasizes third-party call control. (Example: calls can be tracked as
they are transferred, making it more suited to large office applications). TSAPI can
emulate first-party type call control for the 400si system, rather than from the tele-
phone as TAPI does. For example, to make a call the 400si, rather than the tele-
phone would dial the phone number, and the call would be then transferred to the
telephone. Novell Telephony Services 2.1 or higher specifies the data communica-
tions link between the Novell Netware file server running the Netware Telephony
Services NLM and the Samsung 400si. The physical connection from the Novell
Telephony server to the DCS 400si is an EIA-232 connection via a Samsung Serial
Interface Module (SIM).
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar stations
in the 400si without wiring changes. All individual station assignments such as
trunk ring, station group, station COS, station speed dial, button appearances, call
forwarding, etc. will follow the Customer Set Relocation program. 
						

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4.1.10
DATA SECURITY
Single line extensions used with modems and facsimile machines can be pr\
o- 
grammed so that they will not receive any system-generated tones that wo\
uld dis-
rupt data transmissions. In addition, these devices receive C.O. ringing\
 pattern
instead of intercom ring pattern. Devices connected to an SLI card recei\
ve a dis-
connect signal upon termination.
DATABASE PRINTOUT
A copy of the customer database can be obtained by using PCMMC. This inf\
orma-
tion can be directed to a printer or the PC screen and may be done eithe\
r on-site or
remotely. A complete database or specific data blocks may be obtained.
DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
When DNIS service is provided on an incoming trunk the DCS 400si can rou\
te calls
based on the numbers received.
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring dir\
ectly at
any station or group of stations.
DIRECT INWARD DIALING (DID) T1/COPPER
The DCS 400si can use local telephone company-provided DID service via a\
 T1
span or D8UTK card. When programmed, anyone dialing a user’s personal num-
ber rings directly to that user ’s office. DID calls to a busy station have the option to
return busy signal to the C.O. or return ringback to the C.O. When ringb\
ack is
selected, the called station receives off-hook ring. Multiple DID numbers can ring
the same extension or station group and display keysets show a DID direc\
tory
name when ringing if a name has been programmed. DID calls can be assign\
ed to
the six ring plan destinations. This allows routing of DID calls that ha\
ve different
destinations to be routed to other destinations at different times. DID calls that are
directed to ring a voice mail machine can be identified by a special dig\
it ( see Voice
Mail Integration ). It is also possible to program E & M trunks to follow the DID
translation tables, allowing the system to use both way DID type service\
. DID pass
through also allows DID digits to be repeated on an outgoing trunk. This\
 permits
DID calls to be sent to a second system while the DID service is at one \
location.
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security c\
ode and
receive system dial tone or a music source. Users can now place internal\
 calls or if
permitted, calls using C.O. lines. The caller must have a tone dial phon\
e and know
his/her DISA security code. DISA lines can be used as both way lines or \
incoming
only. The C.O. lines used for DISA must have disconnect supervision. The req\
uire-
ment to put in a DISA security code can be disabled if desired. 
						

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4.1.11
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or t\
runk group 
by access code when LCR is activated. When restricted, the station user \
must use
a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory na\
me (maxi-
mum 11 characters). In addition, each personal speed dial number, system speed
dial number and entry in the DID translation table may be assigned a nam\
e (maxi-
mum 11 characters). These names are displayed during calls with these ports a\
nd
in the case of station and speed dial names, can be used to originate ca\
lls. 
See the
Dial by Name feature (Display Features).
DISA SECURITY
Telephone fraud and long distance thefts are a serious concern. The 400si\
 pro- 
vides a strong DISA security system. If an incorrect DISA passcode is en\
tered
repeatedly (as is the case with  “hackers ”), the DISA system can be automatically
disabled temporarily. Both the number of incorrect passcode attempts and the time
that DISA is disabled are programmable. In addition, all failed attempts\
 to access
DISA print on SMDR (if provided) with a  “DE ” DISA error flag.
DISTINCTIVE RINGING
A user knows the type of call received by the type of ring heard. Outsid\
e calls have
a single ring repeated while internal calls have a double ring repeated.\
 
In addition any trunk or station can be programmed to ring a keyset with\
 a pre- 
defined ring tone (1 –8) or a single line port with a predefined cadence (1 –5) selec-
tion. This provides for easy identification of special lines or extensio\
ns that ring
your phone.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to act\
ivate a
contact closure. This can be used to operate a customer-provided electri\
c door
lock release mechanism. The contact closure timer is programmable from 1\
00 –
2500 ms.
DOOR PHONES
The door phone interface module (DPIM) provides for connection of a do\
or phone
to a DLI port. Pressing the button on the door phone produces a distinct\
ive ring
(three short rings repeated) at the assigned station or station group.\
 If not an-
swered within a programmable time, the system releases the door phone an\
d stops
the ringing. Stations may call the door phone directly and monitor the s\
urrounding
areas. Door phones follow the system ring mode plan. 
						

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4.1.12
E & M TIE LINES (T1/COPPER)
Your office can be connected to another office with a tie line. Use it to make calls to
stations in the other system. If programming allows, you can access lines in the
other system to make outside calls. Tie line calls can be put on hold, transferred
and conferenced in the same way as are other outside calls. Users accessing the
tie line from the other system can get a line in your system and make outgoing
calls. These calls can be controlled by assigning a dialing class to the tie line. Your
local telephone company may use E&M tie lines to provide DID service. In this
case these tie lines can be programmed to follow the DID translation table. 
See
DID. Translated E & M tie line calls have Day and Night routing capabilities.
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override
the automatic privacy of another station or monitor an outside trunk. Programming
allows barge-in with or without a warning tone. Stations may also be programmed
as “secure” so that they cannot be barged-in on.
WITH WARNING TONE
When the barge-in with tone option is set, the barging-in keyset has its microphone
on and the barged-in on station receives an override display. A double burst of
warning tone sounds and repeats every ten seconds. This feature does not work
from single line sets.
WITHOUT WARNING TONE
When the barge-in without tone option is set, the barging-in keyset has its micro-
phone muted and the barged-in on station does not receive an override display.
This feature does not work from single line sets.
TRUNK MONITOR or SERVICE OBSERVING
This feature allows the user who barged-in to retain the trunk call after the original
station has hung up.
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL
LAWS CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNI-
CATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MIS-
USE OF THIS FEATURE.
EXECUTIVE/SECRETARY POOLING
Each keyset may be defined as a BOSS or a SECRETARY in system program-
ming. Each BOSS can have up to four SECRETARIES and each SECRETARY
can have up to four BOSSES. These arrangements are known as executive/secre-
tary pools. There can be multiple pools in a system. When a BOSS is in DND, all
calls to the BOSS ring the first SECRETARY assigned to that BOSS; if that SEC-
RETARY is busy, the call hunt to the next available SECRETARY assigned to that
BOSS. If the SECRETARY must communicate with the BOSS while he/she is in
DND, pressing the corresponding BOSS button on the SECRETARY’s keyset re-