Samsung Dcs Hotel Operator General Description Manual

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CONTENTS
18
BILLING A TELEPHONE CALL TO A
GUEST ROOM FROM ANOTHER
TELEPHONE 
(LOBBY PHONE SERVICE)
NOTE: Your keyset must have a REMOTE BILLING (RB) key to implement this
feature.
When a guest wishes to place an outside telephone call from a restricted tele-
phone such as a lobby or house phone, they must first place a call to the
operator who will then perform the following procedure:
When a guest calls and asks for a call to be billed to his/her room, ask the guest
for his/her room number....

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19
NIGHT SERVICE OPERATION
Your system is designed to have alternate modes of operation generally desig-
nated as NIGHT service. NIGHT service permits incoming calls to ring at differ-
ent locations than normal day operation.
Since it is customary, to have more than two operating modes, in the Hotel /
Motel industry, the DCS HOTEL/MOTEL software allows for three different ring-
ing modes. These ringing modes are designated as DAY, NIGHT and WEEK-
END operation.
NIGHT service may be set...

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20  The third method is performed by an administrator or business single line
telephone. From the single line telephone, dial the NIGHT feature access
code, enter the passcode, and dial “0” for DAY mode, “1” for NIGHT mode,
or “2” for WEEKEND mode. When properly set you will receive a confirma-
tion tone.
NOTE: A keyset with no NIGHT key programmed, may access the feature in
the same manner as a single line telephone.
WHEN USING A DISPLAY KEYSET WITH SINGLE
NIGHT KEY
ACTIONDISPLAY
1....

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5. If you pressed WKEND KEYWEEKEND service
  operation
WHEN USING A SINGLE LINE TELEPHONE
To set night service from a business or administrator single line set:
 Dial NIGHT feature access code
 Dial passcode.
 Dial 0 for DAY OPERATION
Dial 1 for NIGHT OPERATION
Dial 2 for WEEKEND OPERATION
 Receive confirmation tone.
 Hang up.
*Passcode and feature access codes are provided by your service company.
NON DISPLAY KEYSETS
Non-display keysets can also manually change night service.
With a...

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22
PRINTED REPORTS
PHONE BILL PRINTOUT
The Phone Bill option allows an administrator display keyset to print ou\
t the 
phone bill for a specific room. 
If the guest wishes to pay for phone calls seperately from the room bill\
, the 
phone bill can be printed, and the associated call records can be delete\
d from
the room bill. 
If the guest wishes to receive a printout for reference purposes, the ph\
one bill 
can be printed, without deleting the associated calls from the room bill\
....

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23
PRINTING A PHONE BILL FOR A
ROOM
ACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
2. Press PHONE BILL.Stat  Out   Bill
3. Enter the room number.Enter Room
Number:XXXX
Print Phone Bill
&SAVE EXIT  &CLR
4. Pressing the PRINT&SAVE key
will print out the current telephone
charges for the selected room and
will maintain the charges as part
of the room bill.
5. Pressing the EXIT key will return
your keyset to idle without
printing anything.
6. Pressing the BILL &CLR key will
print out...

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PRINTING A GUEST OR MEETING
ROOM BILL
ACTIONDISPLAY
1. Press the CHECK OUT key.Enter Room
NUMBER:
2. Enter the room number.Check Out Room
 YES HOLD PRINT
3. Pressing the YES key will print out
the room bill and set the room
status to NEEDS CLEANING.
4. Pressing the HOLD key will set
the room status to hold.
5. Pressing the PRINT key will print
out the current room bill without
checking out the room or changing
the room status.
                  OR
6. Press the HOTEL key and thenRoom Check...

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25
ROOM STATUS REVIEW
An administrator keyset can view the room status condition of guest and meet-
ing rooms. Room status can be viewed on an individual room basis, or by all
rooms in any of the five possible status conditions or all rooms in all conditions
at once.
The five room status conditions are: Available, Occupied, Needs Cleaning, Needs
Maintenance, and Hold.
VIEWING AND CHANGING THE
STATUS OF A ROOM
Administrator display keysets can view the status of individual rooms. During...

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26
PRINTING A ROOM STATUS REPORT
An administrator display keyset can request a printout to view the status of
guest and meeting rooms. There are five different room status conditions that a
room may be in. A printout of stations, in each of the five room status conditions,
may be requested.
A printout of all rooms in all conditions may also be requested.
NOTE: Occupied room printout includes all rooms with a guest checked in,
regardless of Cleaning or Hold Status (an occupied room, in...

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VIEWING AND CHANGING THE
STATUS OF A ROOM
ACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
Stat  Out  Bill
2. Press the ROOM STAT soft keyEnter Room:XXXX
and enter the room numberAVAIL RPT OCCUP
3. Your display will show the currentRoom Number:XXXX
status of the selected room.OCCUPIED
4. You may change the status of theRoom Number:XXXX
selected room by pressing the rightAVAILABLE
soft key and then scrolling through
the list by using the VOLUME UPRoom Number:XXXX
and DOWN keys.NEEDS...