Samsung Galaxy S8 User Manual

							Settings244
Access About Phone Options
1. From home, swipe up to access Apps.
2. Tap  Settings >  About phone .
3. Select or view available options. 
						

							Additional resources 
for your device.
Getting Help  
						

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Getting Help
Videos
samsung.com/spsn
Simulators
samsungsimulator.com
Tips
samsung.com/us/support/tips/galaxy
Samsung Support
samsung.com/us/support  
						

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Getting Help
For Assistance
The following topics address areas of support for your 
phone, including troubleshooting, specifications, 
account information, warranty information, and 
customer service contact information.
Troubleshooting
Check the questions and answers below for 
troubleshooting solutions for common phone issues.
Phone freezes/operation is unstable.
Solution : Turn the phone on again. If you are unable 
to turn the phone off, remove and replace the Battery, 
and then turn the phone on again. Data that was being 
edited is erased after your phone is powered on again.
Operation is unstable after a new 
application was installed.
Solution : The newly installed application may be the 
cause. Uninstall the application in Safe mode. See 
“Uninstall Apps” on page  60 for more information 
about uninstalling apps. 
To turn the phone on in Safe mode:
 ► Press and hold the Power  key > touch and hold 
Power off , read the disclaimer for safe mode, and 
then tap  OK.
• After turning the phone on in Safe mode, 
“Safe Mode” appears at lower left.
• After restarting in Safe mode, your phone can be 
powered on as usual.
• Before turning the phone on in Safe mode, it is 
recommended that you back up important data.
• By powering the phone on in Safe mode, added 
widgets may be deleted. 
						

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Getting Help
Cannot use phone, mail, or Internet.
Solution 1 : Check whether you are where signal is weak 
or out of service area.
Solution 2 : Power the phone on again.
Solution 3 : Is the phone in Airplane mode? To check 
that Airplane mode is canceled:
1. From home, swipe up to access Apps .
2. Tap  Settings >  Connections  > 
Airplane mode . 
Solution 4 : Is data communication disabled? To check 
that data communication is enabled:
1. From home, swipe up to access Apps .
2. Tap  Settings >  Connections  > Data usage  > 
Mobile data . 
Solution 5: Is a disabled access point set? To reset to 
initial settings:
1. From home, swipe up to access Apps .
2. Tap  Settings >  Connections  > 
Mobile networks >  Access Point Names > 
 More options > Reset to default .
Battery level goes down quickly.
Solution: Are you where signal is weak or have been 
out of service area for a long period? Calling where 
signal is weak or being out of service area uses a lot of 
Battery.
Cannot install applications.
Solution : Applications cannot be installed with only a 
little free space on the phone or SD card. To check free 
space, see “Storage” on page  211. Applications not 
supported by your phone cannot be installed. 
						

							249
Getting Help
Cannot unlock screen.
Solution : Power the phone on again. If you are unable 
to turn the phone off, remove and replace the Battery, 
and then power the phone on again. Data that was 
being edited is erased after the phone is powered on 
again.
Virgin Mobile Account 
Information and Help
Find out about managing your account online and on 
your phone, buying additional minutes for your plan, 
and getting help.
For more information about your Virgin Mobile account, 
as well as other Virgin Mobile services, visit us at: 
virginmobileusa.com .
Manage Your Account
Access information about your account. You can:
• Check your minutes.
• Add money (Top-Up).
• Changes plans.
• And more!
Access your account from the special My Account app.
1. From home, swipe up to access Apps .
2. Tap  My Account.
Top-Up Your Account 
Sign up for Auto Pay to keep your service working 
month after month. Or, you can buy Top-Up cards 
at thousands of retailers and add money to your 
account from your phone or by logging in at 
virginmobileusa.com . 
						

							250
Getting Help
Auto Pay
Auto Pay is the easiest way to keep your service 
working. Once you register your credit card, debit card 
or PayPal account, you can set it to automatically pay 
your monthly plan. Then you can keep emailing, IMing, 
Tweeting with Twitter, surfing, and talking with no 
interruptions. Set up Auto Pay anytime by logging into 
My Account at  virginmobileusa.com , and adjusting your 
payment settings.
1. From home, swipe up to access Apps .
2. Tap  My Account.
– or –
From home, tap 
  Phone , and then tap 
 Dial * 7 2 9 . 
						

							View legal information 
for your device.
Legal  
						

							252
Legal
Legal Information
READ THIS INFORMATION BEFORE USING YOUR 
MOBILE DEVICE.
Arbitration Agreement - This Product is subject to 
a binding arbitration agreement between you and 
SAMSUNG ELECTRONICS AMERICA, INC. (“Samsung”). 
You can opt out of the agreement within 30 calendar 
days of the first consumer purchase by emailing 
[email protected]  or calling 1-800-SAMSUNG 
(726-7864) and providing the applicable information. 
For complete terms and conditions that bind you 
and Samsung, refer to the “Arbitration Agreement ” 
section of the Terms & Conditions, included with the 
Product.
Find Legal Information Online
The full Arbitration Agreement, Standard Limited 
Warranty, End User License Agreement (EULA), 
and Health & Safety Information for your device are 
available online:
Arbitration Agreement, Standard Limited Warranty, 
and Health & Safety Information:
Phone:
• English: samsung.com/us/Legal/Phone-HSGuide  
• Spanish: samsung.com/us/Legal/Phone-HSGuide-SP
Tablet:
• English: samsung.com/us/Legal/Tablet-HSGuide
• Spanish: samsung.com/us/Legal/Tablet-HSGuide-SP
End User License Agreement:
• English: samsung.com/us/Legal/SamsungLegal-EULA4
• Spanish: samsung.com/us/Legal/SamsungLegal-
EULA4/#SPANISH 
						

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Legal Find Legal Information on the Mobile Device 
The full Arbitration Agreement, Standard Limited 
Warranty, End User License Agreement (EULA) and 
Health & Safety Information are also available on the 
device, in the Samsung legal section of Settings. The 
location depends on the device, and is usually in the 
“About device” or “About phone” section, for example:
• Settings  > About phone  o r About device  > 
Legal  information  > Samsung legal
Or, use the Search feature to search for “Legal”. 
Intellectual Property
All Intellectual Property, as defined below, owned 
by or which is otherwise the property of Samsung 
or its respective suppliers relating to the Product, 
including but not limited to, accessories, parts, or 
software relating thereto, is proprietary to Samsung 
and protected under federal laws, state laws, and 
international treaty provisions.  Intellectual Property includes, but is not limited to, 
inventions (patentable or unpatentable), patents, trade 
secrets, copyrights, software, computer programs, and 
related documentation and other works of authorship. 
You may not infringe or otherwise violate the rights 
secured by the Intellectual Property. Moreover, you 
agree that you will not (and will not attempt to) 
modify, prepare derivative works of, reverse engineer, 
decompile, disassemble, or otherwise attempt to create 
source code from the software. No title to or ownership 
in the Intellectual Property is transferred to you. All 
applicable rights of the Intellectual Property shall 
remain with Samsung and its suppliers.