Samsung Gt18190n User Guide

							Troubleshooting
111
Audio quality is poor
•	Ensure that you are not blocking the device’s internal antenna.
•	When you are in areas with weak signals or poor reception, you may lose reception. Move 
to another area and try again.
When dialling from contacts, the call is not connected
•	Ensure that the correct number is stored in the contact list.
•	Re-enter and save the number, if necessary.
•	Ensure that you have not set call barring for the contact’s phone number.
The device beeps and the battery icon is empty
Your battery is low. Recharge or replace the battery to continue using the device.
The battery does not charge properly or the device turns off
•	The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft 
cloth and try charging the battery again.
•	If the battery no longer charges completely, dispose of the old battery properly 
and replace it with a new battery (refer to your local ordinances for proper disposal 
instructions).
Your device is hot to the touch
When you use applications that require more power or use applications on your device for an 
extended period of time, your device may feel hot to the touch. This is normal and should not 
affect your device’s lifespan or performance.   
						

							Troubleshooting
112
Error messages appear when launching the camera
Your Samsung device must have sufficient available memory and battery power to operate 
the camera application. If you receive error messages when launching the camera, try the 
following:
•	Charge the battery or replace it with a battery that is fully charged.
•	Free some memory by transferring files to a computer or deleting files from your device.
•	Restart the device. If you are still having trouble with the camera application after trying 
these tips, contact a Samsung Service Centre.
Error messages appear when launching the FM radio
The FM radio application on your Samsung device uses the headset cable as an antenna. 
Without a headset connected, the FM radio cannot receive radio stations. To use the FM radio, 
first ensure that the headset is properly connected. Next, scan for and save the available radio 
stations.
If you still cannot use the FM radio after performing these steps, try accessing your desired 
station with another radio receiver. If you can hear the station with another receiver, your 
device may require service. Contact a Samsung Service Centre.
Error messages appear when opening music files
Some music files may not play on your Samsung device for a variety of reasons. If you receive 
error messages when opening music files on your device, try the following:
•	Free some memory by transferring files to a computer or deleting files from your device.
•	Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is 
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•	Ensure that your device supports the file type.   
						

							Troubleshooting
113
Another Bluetooth device is not located
•	Ensure that the Bluetooth wireless feature is activated on your device.
•	Ensure that the Bluetooth wireless feature is activated on the device you wish to connect 
to, if necessary.
•	Ensure that your device and the other Bluetooth device are within the maximum 
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a 
computer
•	Ensure that the USB cable you are using is compatible with your device.
•	Ensure that you have the proper drivers installed and updated on your computer.
•	If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher 
installed on your computer.
•	Ensure that you have Samsung Kies 2.0 or Windows Media Player 10 or higher installed 
on your computer.
A small gap appears around the outside of the device case
•	This gap is a necessary manufacturing feature and some minor rocking or vibration of 
parts may occur.
•	Over time, friction between parts may cause this gap to expand slightly.   
						

							English (EU). 11/2012. Rev. 1.0
Some content may differ from your device depending on the region or service provider.
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