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Samsung Idcs 100 Auto Attendant And Unform Call Distribution Administration Guide

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    Page 1 TABLE OF CONTENTS O VERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\ . 1 A UTO A TTEND ANT Recording Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\ 2 Playing Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\ . . 2 Changing the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Manual Ring Plan Mode Service . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Auto Ring...
    Page 2 OVERVIEW Your iDCS 100 telephone system is equipped with an integrated option package to enhance call processing. The improved feature support is in the form of Auto Attendant and Uniform Call Distribution. One or both may be ac- tivated in your system. 1
    Page 3 3 ! Press the AA PLAY key ! Dial the first AA port (this will usually be 3951) ! Enter the number of the prompt to play (if in doubt get a list of the prompts from your installation and service company) ! The prompt will begin to play along with all subsequent prompts CHANGING THE GREETINGThe AA card allows the system administrator to call in and change the cur- rent operating ring plan with its associated greeting to a different ring plan mode with or without an alternate greeting.! Call the auto...
    Page 4 5 4 ! Manually changing an Auto Attendant greeting to an alternate greeting will flash the RTO and/or RP button to indicate that the alternate greeting is set. The system will continue in the selected ring plan until manually changed. The auto ring plan service will be suspended during this time. UNIFORM CALL DISTRIBUTION UCD is used to distribute calls to a group of agents. If the group members are all busy, UCD controls queue patterns and information messages. It also provides agent and call statistics...
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