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Samsung Prostar Dcs Compact Lcd24b, Lcd12b, Std24b, Basic 12b, 7b KeySet User Guide

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    							PROSTAR DCS COMPACT
    DIGITAL COMMUNICATIONS SYSTEM
    • LCD 24B
     LCD 12B
     STD  24B
     BASIC 12B
    7B
    KEYSET USER GUIDE
    System Software Release 1, 2
    November 1997     
    						
    							TABLE OF CONTENTS
    ABOUT THIS  BOOK
    ........................................................... 1
    THINGS YOU SHOULD KNOW
    ................................ 2–9
    OUTSIDE CALLSMaking an Outside Call .................................................................... 10
    Answering an Outside Call ............................................................... 10
    Universal Answer ............................................................................. 10
    Recall/Flash ..................................................................................... 11
    Busy Line Queuing with Callback .................................................... 11INTERCOM CALLSCalling Other Stations ...................................................................... 12
    Answering Intercom Calls ................................................................ 12
    Answer Modes ................................................................................. 12
    Busy Station Callback ...................................................................... 13
    Busy Station Camp-on ..................................................................... 13
    Calling Your System Operator .......................................................... 13CALL PROCESSINGHolding Calls ..............................................................................14–15
    Transferring Calls .......................................................................15–16
    Transfer with Camp-On .................................................................... 16
    Transfer to Voice Mail ....................................................................... 16
    Call Waiting ....................................................................................... 16
    Conference Calls ............................................................................. 17
    Forwarding Calls ........................................................................17–19
    Call Pickup ....................................................................................... 20
    DIALING FEATURESSpeed Dialing ................................................................................... 21
    Programming Personal Speed Dial Numbers .............................21–22
    One Touch Speed Dialing ................................................................. 22
    Last Number Redial ......................................................................... 22
    Save Number with Redial ................................................................. 22
    Chain Dialing .................................................................................... 23
    Automatic Redial/Retry .................................................................... 23
    Pulse to Tone Changeover ............................................................... 23PAGING AND MESSAGINGMaking an Internal Page ................................................................... 24
    Making an External Page ................................................................. 24
    All Page ............................................................................................ 24
    Meet Me Page .................................................................................. 25
    Call Park and Page ........................................................................... 25
    Messages—Set and Cancel ......................................................25–26
    Returning Messages ........................................................................ 26
    Programmed Messages ................................................................... 26CONVENIENCE FEATURESDo Not Disturb ................................................................................. 27
    One Time  DND ................................................................................. 27
    Mute................................................................................................. 27
    Background Music ........................................................................... 27
    Appointment Reminder/Alarm Clock ................................................ 28
    Door Phone Calls .......................................................................28–29
    Executive/Secretary Hotline ............................................................ 29
    Group Listening ................................................................................ 29
    Account Codes ................................................................................ 29
    Locking Your  Keyset ......................................................................... 30
    Off-Hook Voice  Announce ..........................................................30–31
    OHVA Block ..................................................................................... 31
    OHVA Reject .................................................................................... 31
    In Group/Out of Group ..................................................................... 31 
    						
    							CUSTOMIZING YOUR  KEYSETSelect Ring Tone .............................................................................. 32
    Change Your  Passcode .................................................................... 32
    Set Answer Mode ............................................................................. 32
    Automatic Hold ................................................................................. 32
    Headset Operation ........................................................................... 33
    Hot Keypad ...................................................................................... 33
    Key Confirmation Tone ...................................................................... 33
    Rejoining a Page .............................................................................. 33
    Ring Preference ............................................................................... 34DISPLAY FEATURESInteractive Display Keys .................................................................. 35
    Directory Information .......................................................................  35
    Dial by Directory .............................................................................. 36
    Call Progress Displays .................................................................... 36
    Display Number Dialed .................................................................... 36
    Call Duration Timer ........................................................................... 36
    Auto Timer ........................................................................................ 37
    Timer Function ................................................................................. 37
    Viewing Message Indications ........................................................... 37
    Alarm Reminder Messages ........................................................37–38
    Personal Speed Dial Names ............................................................ 38
    Station Names ............................................................................38–39
    Managing Key Assignments ............................................................. 39
    Caller ID .....................................................................................39–43
    LCR with Clear ................................................................................. 43ADD-ON MODULE
    ............................................................. 44
    PERSONAL SPEED DIAL NUMBERS
    ........... 45–46
    ABOUT THIS  BOOK
    Your keyset is the most visible par t of the PROSTAR DCS COMPACT Digital
    Communications System. No matter what model keyset you are using, with or
    without a display, telephone calls are handled in the same way. The LCD 12B
    and LCD 24B keysets have a few additional conveniences that are not available
    to STD 24B, Basic 12B and 7B keyset users. These are noted throughout this
    guide.
    Please take the time to study this guide and to become familiar with the opera-
    tion of your keyset. Keep this guide handy. You may need to look up instructions
    for infrequently used features.
    Learning to use your keyset correctly will make everyday telephone communi-
    cations a breeze.
    1 
    						
    							THINGS YOU SHOULD KNOW
    USER ORIENTATIONPROSTAR DCS COMPACT telephones are called “keysets.” They contain but-
    tons or “keys” that are used to access or activate the many features of your
    office phone system. The keys with paper designation strips are programmable
    keys. This means they can be programmed for a specific function on your keyset
    and that same button can be something different on another keyset. See the
    system manager to get your most frequently used features assigned to your
    programmable keys. When changes are made, be sure that your programmable
    keys are relabeled properly.
    Lines from the telephone company are “C.O. lines.” Calls on these lines are
    referred to as “outside calls.” Your system can have individual C.O. line keys or
    lines may be assigned to groups. When they are in a group, you access a line by
    dialing an access code or pressing a route button. For example, dial 9 or press
    the LOCAL key to get a local outside line. If Least Cost Routing is used, press-
    ing the LCR key will automatically select a preprogrammed C.O. line according
    to what digits are dialed. Each line in the system is numbered, beginning with
    701, then 702, 703, etc.
    Direct Station Selection (DSS) keys are programmed to ring specific stations.
    You can press a DSS key instead of dialing the extension number. A DSS key
    lights red when that station is busy (Busy Lamp Indication).
    PROSTAR DCS COMPACT provides distinctive ring patterns to your keyset:
     Outside calls have a single ring tone repeated.
     Internal calls have a double ring tone repeated.
     Door phone calls and alarm/appointment reminders have a triple ring tone
    repeated.CALL INDICATIONSThe keys on your phone have light emitting diodes (LEDs). Some of these are
    tri-colored LEDs that light green, red or amber (green and red together). Some of
    the keys can only light red.
    Intercom calls, also called internal calls, always appear on your CALL buttons.
    They will always light green. You can have up to eight CALL buttons, but at least
    two are recommended.
    Outside calls appear on individual line keys if they are assigned. When an indi-
    vidual line is not assigned to its own key, it will appear on a CALL button. Your
    23 outside calls will light green on your keyset and red on other keysets.
    You never lose sight of your calls while they are on hold. They stay right where
    you put them and are identified with a green flashing light if the key has a tri-
    colored LED.
    Some simple rules to remember:
     Any steady LED indicates the line or feature is in use.
     A fast flashing green LED indicates a new call ringing in.
     A slow flashing green or red trunk key or call button indicates a call is on
    hold.
     A slow flashing amber LED indicates a recall to your keyset.
     A steady red LED on the HOLD key indicates the keyset is locked.
     A steady red LED on the TRSF key indicates the keyset is Forward All.
     A steady red LED on the ANS/RLS key indicates the keyset is in Headset
    mode.
     A flashing red LED on the ANS/RLS key indicates the keyset is in DND
    mode.
    SPEAKERPHONEPressing the ANS/RLS key will answer or release a call on the speakerphone.
    Switching from the handset to the speakerphone is easy. Press the SPK key
    and hang up the handset.VOLUME CONTROLSPROSTAR DCS COMPACT keysets use the UP and DOWN keys to adjust the
    ringer volume while the keyset is ringing, the speaker volume while the
    speakerphone is in use and the handset volume while you are listening. These
    three levels will be stored in memory until changed. If background music is
    turned on at your keyset, the volume keys will also control the level of music.
    The volume of pages heard through the speaker of a keyset can be adjusted
    during a page announcement by using the volume keys. There are 16 levels for
    each volume setting. The volume of off-hook ring is controlled by a user-
    programmable setting.SYSTEM TONESThe system provides several tones to assist you. Some of these tones are
    already familiar to you.   
    						
    							4
    5
    LCD 24B KEYSET LAYOUTLABELING PROGRAMMABLE KEYSInser t the end of a paper clip into the notch of the clear cover.
    Push the cover sideways. Lift the cover and remove the desig-
    nation strip. Label the designation strip. Replace the strip and
    cover.
    VOL
    SPK
    HOLD TRSFANS/
    1
    2ABC
    3DEF
    4GHI
    5JKL
    6MNO
    7PRS
    8TUV
    9WXY
    0OPER
    RLS
    SCROLL
    HOLD KEY
    TRANSFER KEY
    ANSWER/RELEASE KEY
    PULLOUT
    DIRECTORY TRAY
    32 CHARACTER DISPLAY
    Two
    lines with 16 characters each. SOFT KEYS
    Used to
    activate features via
    the display. SCROLL KEY
    Used to
    scroll through displays.
    16 PROGRAMMABLE
    KEYS WITH TRI-
    COLORED LIGHTS
    Used for CALL but-
    tons, intercom calls,
    outside lines and
    many other system
    features.
    8 PROGRAMMABLE
    KEYS WITH RED
    LIGHTS Used to call
    stations directly, to
    indicate busy condi-
    tions of other sta-
    tions, for One Touch
    dialing     and     many
    other system fea-
    tures.
    VOLUME CONTROL
    KEYS Used to set inde-
    pendent levels for hand-
    set, speaker, back-
    ground music, ring and
    page volumes.
    SPEAKER KEY Used to switch
    call to  speakerphone. MICROPHONE
    For
    handsfree operation.
    SPEAKER
    For handsfree
    operation and ringing.     
    						
    							6LCD 12B KEYSET LAYOUTLABELING PROGRAMMABLE KEYSInser t the end of a paper clip into the notch of the clear cover.
    Push the cover sideways. Lift the cover and remove the desig-
    nation strip. Label the designation strip. Replace the strip and
    cover.
    7
    STD 24B KEYSET LAYOUTLABELING PROGRAMMABLE KEYSInser t the end of a paper clip into the notch of the clear cover.
    Push the cover sideways. Lift the cover and remove the desig-
    nation strip. Label the designation strip. Replace the strip and
    cover.
    VOL
    SPK
    HOLD TRSFANS/
    1
    2ABC
    3DEF
    4GHI
    5JKL
    6MNO
    7PRS
    8TUV
    9WXY
    0OPER
    RLS
    SCROLL
    HOLD KEY
    TRANSFER KEY
    ANSWER/RELEASE KEY
    PULLOUT
    DIRECTORY TRAY
    32 CHARACTER DISPLAY Two
    lines with 16 characters each. SOFT KEYS
    Used to
    activate features via
    the display. SCROLL KEY
    Used to
    scroll through displays.
    6 PROGRAMMABLE
    KEYS WITH TRI-
    COLORED LIGHTS
    Used for CALL but-
    tons, intercom calls,
    outside lines and
    many other system
    features.
    6 PROGRAMMABLE
    KEYS WITH RED
    LIGHTS Used to call
    stations directly, to
    indicate busy condi-
    tions of other sta-
    tions, for One Touch
    dialing     and     many
    other system fea-
    tures.
    VOLUME CONTROL
    KEYS Used to set inde-
    pendent levels for hand-
    set, speaker, back-
    ground music, ring and
    page volumes.
    SPEAKER KEY Used to switch
    call to  speakerphone. MICROPHONE
    For
    handsfree operation.
    SPEAKER
    For handsfree
    operation and ringing.
    DIGITAL
    COMMUNICATION
    SYSTEM
    VOL
    SPK
    HOLD TRSFANS/
    1
    2ABC
    3DEF
    4GHI
    5JKL
    6MNO
    7PRS
    8TUV
    9WXY
    0OPER
    RLS
    HOLD KEY
    TRANSFER KEY
    ANSWER/
    RELEASE KEY
    PULLOUT
    DIRECTORY TRAY
    16 PROGRAMMABLE
    KEYS WITH TRI-
    COLORED LIGHTS
    Used for CALL buttons,
    intercom calls, outside
    lines and many other sys-
    tem features.
    8 PROGRAMMABLE
    KEYS WITH RED
    LIGHTS Used to call
    stations directly, to indi-
    cate busy conditions of
    other stations, for One
    Touch dialing and many
    other system features.
    VOLUME CONTROL
    KEYS Used to set inde-
    pendent levels for hand-
    set, speaker, back-
    ground music, ring and
    page volumes.
    SPEAKER KEY Used
    to switch call to
    speakerphone.
    MICROPHONE For
    handsfree operation.
    SPEAKER
    For handsfree
    operation and ringing. 
    						
    							8BASIC 12B KEYSET LAYOUTLABELING PROGRAMMABLE KEYSInser t the end of a paper clip into the notch of the clear cover.
    Push the cover sideways. Lift the cover and remove the desig-
    nation strip. Label the designation strip. Replace the strip and
    cover.
    9
    7B KEYSET LAYOUT 
    [RELEASE 2 ONLY]
    LABELING PROGRAMMABLE KEYSInser t the end of a paper clip into the notch of the clear cover.
    Push the cover sideways. Lift the cover and remove the desig-
    nation strip. Label the designation strip. Replace the strip and
    cover.
    DIGITAL
    COMMUNICATION
    SYSTEM
    VOL
    SPK
    HOLD TRSFANS/
    1
    2ABC
    3DEF
    4GHI
    5JKL
    6MNO
    7PRS
    8TUV
    9WXY
    0OPER
    RLS
    HOLD KEY
    TRANSFER KEY
    ANSWER/RELEASE KEY
    MICROPHONE
    For handsfree operation.
    PULLOUT
    DIRECTORY
    TRAY
    SPEAKER
    For handsfree operation and
    ringing. 6 PROGRAMMABLE
    KEYS WITH TRI-
    COLORED LIGHTS Used
    for CALL buttons,
    intercom    calls,    outside
    lines and many other
    system features.
    6 PROGRAMMABLE
    KEYS WITH RED
    LIGHTS Used to call
    stations directly, to
    indicate busy conditions
    of other stations, for One
    Touch dialing and many
    other system features.
    VOLUME CONTROL
    KEYS Used to set
    independent levels for
    handset, speaker,
    background music, ring
    and page volumes.
    SPEAKER KEY Used to
    switch call to speaker-
    phone.
    TRANSFER CALL 1 CALL 2
    HOLD
    FLASH
    MONITOR
    VOLUME
    1
    2ABC
    3DEF
    4GHI
    5JKL
    6MNO
    7PRS
    8TUV
    9WXY
    0OPER
    1
    4 2
    5
    7 3
    6
    PULLOUT
    DIRECTORY TRAY 3 PROGRAMMABLE
    KEYS WITH TRI-
    COLORED LIGHTS
    (1, 2, 3) Used for
    CALL buttons, inter-
    com calls, outside
    lines and many other
    system features.
    4 PROGRAMMABLE
    KEYS WITH RED
    LIGHTS (4, 5, 6, 7)
    Used to call stations
    directly,    to    indicate
    busy conditions of
    other stations, for
    One Touch dialing
    and many other sys-
    tem features.
    VOLUME CONTROL
    KEYS Used to set
    independent levels for
    handset,        speaker,
    background music,
    ring and page vol-
    umes.
    SPEAKER
    For ringer and monitor.
    MONITOR KEY
    TRANSFER KEY HOLD KEY 
    						
    							OUTSIDE CALLS
    MAKING AN OUTSIDE CALL Lift the handset and press an idle outside line button, line group button or
    dial a line access code to receive dial tone—OR—to use the speakerphone,
    press an idle outside line button, line group button or dial a line access code
    to receive dial tone through the speaker—OR—press SPK, receive inter-
    com dial tone and dial a line access code.
     Dial the telephone number.
     Finish the call by replacing the handset or pressing the ANS/RLS key.
    NOTE: You will receive No More Calls tone when you attempt to make a call
    and there is no key available for that line.
     If Least Cost Routing is enabled on your phone system, this button may be
    labeled LCR or accessed by dialing an access code (usually 9).
     If your system is programmed to require an authorization code before mak-
    ing a call, dial ✱ plus a valid code before selecting a C.O. line.
     If your system is programmed to require an account code before making a
    call, press the ACCT button or dial 47 plus a valid code, press the ACCT
    button again and then select a C.O. line.
    For more information on authorization and account codes, see your system
    administrator.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press SPK before dialing.ANSWERING AN OUTSIDE CALL Lift the handset and you are automatically connected to the ringing call.
    See 
    Ring Preference
     under 
    Customizing Your  Keyset
    —OR—press the ANS/
    RLS key to automatically answer on the speakerphone.
    NOTE: If a call is flashing at your keyset but not ringing, you must press the
    flashing button to answer.
    UNIVERSAL ANSWEROutside lines may be programmed to ring a general alerting device. To answer
    calls ringing this device, dial 67 or press the UA key. This device can operate in
    the Day or Night mode.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press SPK before dialing.
    10
    RECALL DIAL TONEPress the NEW button to disconnect your existing call, wait for dial tone and
    then make a new call on the same line.
    NOTE: If this button does not appear on your keyset, the FLASH key may be
    programmed to recall dial tone.SENDING A FLASHWhile on an outside call, press the FLASH key to send a flash to the telephone
    company. This is required for some custom calling features or CENTREX use.BUSY LINE QUEUING WITH CALLBACKIf you receive a busy signal when you are selecting an outside line, this means
    that the line or group of lines is busy.
     Press the CBK key or dial 44. You will hear confirmation tone.
     When the line becomes free, the system will call you back.
     Lift the handset or press the ANS/RLS key to answer, wait for dial tone and
    dial the telephone number or speed dial number again.
    NOTES:
    1. A callback will be canceled if not answered within 30 seconds. If you have
    set a callback, your CBK key will light.
    2. If the Hot Keypad feature has been turned off, you must first lift the handset
    or press SPK before dialing.
    11 
    						
    							INTERCOM CALLS
    CALLING OTHER STATIONS Dial the extension number or group number.
     Wait for the par ty to answer. If you hear a brief tone burst instead of ringback
    tone, the station you called is set for Voice Announce or Auto Answer. Begin
    speaking immediately after the tone.
     Finish the call by replacing the handset or pressing the ANS/RLS key.
    NOTES:
    1. If you have a DSS key assigned to an extension or station group, you may
    press this key instead of dialing the number.
    2. If the Hot Keypad feature has been turned off, you must first lift the handset
    or press SPK before you begin dialing.ANSWERING INTERCOM CALLS When your keyset rings, simply lift the handset—OR—press the ANS/RLS
    key to be connected to the calling station.
     Finish the call by replacing the handset or pressing the ANS/RLS key.
    See 
    Ring Preference
     under 
    Customizing Your  Keyset
    .
    VOICE ANNOUNCE MODE
    (INTERCOM CALLS ONLY)When another station calls you, your keyset will sound a brief attention tone and
    you will hear the caller’s announcement.
     Press ANS/RLS to turn on the microphone and speak handsfree—OR— lift
    the handset to reply.
     To finish the call, replace the handset or press the ANS/RLS key.AUTO ANSWER MODE
    (INTERCOM CALLS ONLY)When another station calls you, your keyset will sound a brief attention tone and
    then automatically answer the call.
     Your microphone and speaker are turned on and you can speak handsfree.
    For privacy, use the handset.
     To finish the call, replace the handset or press the ANS/RLS key.
    12
    BUSY STATION CALLBACKWhen you call another station and receive a busy signal:
     Press the CBK key or dial 44.
     When the busy station becomes free, your keyset will ring.
     Lift the handset or press ANS/RLS to call the now idle station.
    NOTES:
    1. A callback will be canceled if not answered within 30 seconds. If you have
    set a callback, your CBK key will light.
    2. If the Hot Keypad feature has been turned off, you must first lift the handset
    or press SPK before dialing.BUSY STATION CAMP-ONWhen you call another station and receive a busy signal but you do not want to
    wait for a callback:
     Press the CAMP key or dial 45.
     The called station will receive off-hook ring tone repeated every few seconds
    and its first available CALL button will flash green to indicate your call is
    waiting.
     Wait for the called party to answer.
     The called station must release its first call or place it on hold before answer-
    ing your camp-on.
    NOTES:
    1. If you receive No More Calls tone, that station has no available key to ac-
    cept your call. Hang up or leave a message.
    2. If the Hot Keypad feature has been turned off, you must first lift the handset
    or press SPK before you begin dialing.CALLING YOUR SYSTEM OPERATOR Dial 0 to call your system operator or group of operators.
     If you want to call a specific operator, dial that person’s extension number.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press SPK before you begin dialing.
    13 
    						
    							CALL PROCESSING
    SYSTEM HOLD When you are connected to any call, press HOLD. The call will flash green at
    your keyset. If this call appears on a line key at other keysets, it will flash
    red at those keysets.
     To take the caller off hold, press that key and the green flashing light will go
    steady green again. Resume the conversation.
    NOTE: While on a call, pressing a line key, route key or flashing CALL button
    will automatically put your first call on hold and connect you to the new call. SeeAutomatic Hold
     under 
    Customizing Your  Keyset
    .
    EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot get it:
     Press the HOLD button twice. The call will flash green on your keyset and
    this line will show a steady red light on other keysets.
     To retrieve the call, press the flashing green line button.
    NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLD 
    [RELEASE 2 ONLY]
    When you wish to place a call on hold at another station, press TRSF and dial the
    station number (or press the appropriate DSS key). Press the HOLD key. This will
    place the call on system hold on an available CALL button or Line Key at the
    remote station and return you to dial tone. If the destination station does not
    have any free CALL buttons or line keys you will hear No More Calls tone and
    must return to the other party by pressing the TRSF key (or the RETURN soft
    key on a display keyset).
    NOTE: Intercom calls cannot be remote held.
    HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your station.
    The button that the call appears on will have a slow flashing amber light.
     When your phone rings, lift the handset or press the ANS/RLS key to an-
    swer the recall.
     If you do not answer this recall within a pre-programmed period of time, it
    will go to the system operator.
    14
    CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult with
    another extension:
     Press the TRSF key; you will receive transfer dial tone. Your call is placed on
    transfer hold.
     Dial the extension number.
     Consult with the internal party.
     Press TRSF to return to the outside party or hang up to transfer the call.
    NOTE: Repeatedly pressing the TRSF key will toggle between the outside  party
    and internal extension.RETRIEVING CALLS HELD AT
    ANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line button with
    the red flashing light.
    When a line is on hold and it does not appear on your keyset, dial 12 plus the
    line number or the extension number of the station that placed the call on hold.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press the SPK key before you begin dialing.TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You
    can do a screened transfer by informing the other extension who is calling or
    you can do a blind transfer without notification.
     While on a call, press the TRSF key and dial an extension number or group
    number. Your call is automatically put on transfer hold.
    OR
    Press a DSS key or station group key. Your call is automatically put on
    transfer hold.
     Hang up when you hear ringing (this is an unscreened or blind transfer).
    OR
    Wait for the called party to answer and advise him/her of the call and hang
    up. If the transfer is refused, you will be reconnected to the outside line when
    the called station hangs up or you can press TRSF to return to the outside
    party. If you wish to send the call to another extension without waiting for the
    first station to hang up, simply press another DSS button.
    OR
    15 
    						
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