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Samsung Smart Center User Guide

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    Page 1 SmartCentre User Guide May 2001 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America dis- claims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
    Page 2 Produced and distributed under license from Sension Limited, UK. Copyright 2000 Sension Limited, UK. Licensed material. Unauthorized use, duplication or distribution strictly prohibited.
    Page 3 Table of Contents Introduction 1 Getting Started ...........................................................................2 Real Time Management 4 How to Edit a Real Time Window ....................................................5 How to Create a Composite Real Time Screen ...................................5 Historical Reporting Package 7 The Reporter...
    Page 4 Welcome to SmartCentre, a CALL CENTER Management tool which pro- vides real time status information, cumulative performance statistics and a range of historical reports to help you manage the people in the CALL CENTER and the level of service you provide to your customers. The sys- tem uses the WindowsGraphical User Interface (GUI) giving it a look and feel which is consistent with other Windowsproducts you may use. SmartCentre is comprised of three main applications combined to provide a management...
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