Siemens Hicom 300 Operators Manual

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Contents
Hicom 300 Operators Manual ...................................................................... 1
Description of Keyboard controls ................................................................. 2
Console - Idle condition ............................................................................... 5
Answering an incoming call ......................................................................... 6
Extend call to free extension ....................................................................... 7
Extend Call to busy extension ..................................................................... 8
Recall - No answer from free extension ..................................................... 10
Recall from busy extension ....................................................................... 11
Extend call to extension in Voice Mail ........................................................ 12
Console calls extension ............................................................................. 13
Extension calls Console ............................................................................ 13
Make an outgoing call from Console ......................................................... 14
Extending outgoing call to extension ......................................................... 15
Make outgoing call while extension is holding ........................................... 16
Extending outgoing call to extension using Trunk Call Charge key ............ 17
Placing an incoming call in Series ............................................................. 18
Recall of Series call ................................................................................... 18
Automatic redial of outside number ........................................................... 19
Park a call .................................................................................................. 20
Retrieve a parked call from the Console .................................................... 20
Override a call on a busy extension ........................................................... 21
Extension transfers call to Console ........................................................... 22
Repertory Dialler / Name keys .................................................................. 23
Place Console in unstaffed mode .............................................................. 24
Take Console out of unstaffed mode ......................................................... 24
Place Console in night service .................................................................. 25
Take Console off night service .................................................................. 25
Night Service options ................................................................................ 26
Hicom 300 Operators Manual 
						

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Description of Keyboard controls
Tape Recorder - used to record conversations if tape recorder is
connected to the system.
Trunk No. ID - used to identify faulty trunk line number.
Serial Call - call can be placed in series by depressing series key.
Calls placed in series will recall to the Console for re-extending to the
next extension.
Call Park - for parking a call in one of the 10 park locations per
console. The location number is displayed on the screen for the
operator.
Cut Off - will disconnect a call set up by the operator.
11
P
2
1
Name Name Name Name Name
Name Name Name Name Name
Name Name Name Name Name
Name Name Name Name NameName Name Name Name Name
Name Name Name Name Name
Name Name Name Name Name
Name Name Name Name Name
123
456
789
*0#
?+-
?
P 
						

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1
Alarm Interrogate - normally disabled. Alarms registered at the
service terminal.
Call charge information - If call charge requested, will give details
once call is completed.
Night service or Unstaffed mode - All calls arriving after this key
is depressed go to alternate consoles, the night answer stations or
night bells.
Trunk line reservation - This key reserves specific outgoing lines
for the use by the operator, e.g. during peak traffic.
Class of Service Changeover - This LED will be on if one or more
extensions in the system are locked.
Trunk Call Charge -  Will be depressed prior to extending call if call
charges are required for immediate billing needs.
Trunk Group 1} These two keys can be programmed as dial
} keys. Normally used for Tie Lines.
Trunk Group 2} 
Internal or External Route - To indicate voice channel in use.
Personal Call - Used to answer and set up personal calls. Each
console has its own personal extension number. Can be used  when
console is in unstaffed mode.
Operator Key - Used to answer all operator (internal) calls.
Trunk Call Key - Used to answer all Incoming (external) calls.
Paging Facility - Not used on current software.
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Conference - Not used on current software.
Memory Access - Used to access and programme various features
e.g. repertory dial keys and to select per-programmed night service.
Also select language of choice.
Memory Input - Used to store above programming and selections.
Override - For breaking into calls when dialled extensions are busy.
Override tone warns the extension of break-in.
Saved Number - For storing and later redialling of a selected
number. The number can be stored for a long as required.
Trunk Queuing - Used to book an outgoing line if all lines are busy.
Attendant Release - For the through connection of an incoming call
and an extension who are connected to the console but not con-
nected to each other.
Delete - Used to delete an incorrectly dialled extension number or
outgoing number.
Hold while Extending - Used if you wish to announce an incoming
call to an extension.
Volume/Display - Volume control for ringing or depress
both keys to invert display (black on white or white on black).
Light Emitting Diodes (LED,s) above keys
LED Off No calls waiting (key free/available)
LED Fast flash Call waiting (depress key to answer)
LED Slow flash Call held until key is depressed again
LED Constant Call answered or feature activated
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Console - Idle condition
T0
O0
P
TUE 23.08. 11:22
This display is always available on the Console and provides the following
information.
1. Number of incoming calls queuing for answer
2. Number of operator calls queuing for answer
3. Date.
4. Time.
Examples
T 3 (3 incoming calls queuing for answer)
O 1 (1 operator call queuing for answer)
P
The type of call to be answered can be selected by the operator (see relevant
instructions). 
						

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Answering an incoming call
What you have to do What happens
Display shows
T 0 INCOMING
Depress
Display shows
INCOMING
CONNECTED
You are now connected to caller. 
						

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Extend call to free extension
What you have to do What happens
Depress
Display shows
ON HOLD
Key in required extension number Display shows
2250
SCROOBY J
FREE
To announce the call wait until extension
answers and then
Depress
If you do not wish to announce the call
Depress
Call extended and ringing at
extension
Display reverts to idle condition
Caller will hear ringing tone when
call is extended.
If call is not answered in 25
seconds it will recall to Console.
Attendant Speed Release
If this option has been enabled
Key in required extension number Display reverts to idle condition 
						

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Extend Call to busy extension
What you have to do What happens
Extend call using Keypad Display shows
2250
SCROOBY J
BUSY INTERNAL or
BUSY EXTERNAL
Depress
Display shows
CONNECTED
You are now reconnected to caller
Advise caller that extension is busy.
Caller has 3 options:
1.  To hold for busy extension.
2.  Ask for another extension.
3.  Call again later or leave a message. 
						

							9 Option 1 - Hold for extension
What you have to do What happens
Depress
Display shows
IDLE CONDITION
Caller is now camped-on to busy
extension.
If extension has not taken call in ±25
seconds it will recall to Console.
Option 2 - Try another extension
Depress
Procedure now as for normal extending
to free or busy extension.
Option 3 - Caller will call again later
Take message if required - then
Depress
Display shows
IDLE CONDITION 
						

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Recall - No answer from free extension
 What you have to do What  happens
Display shows
T 0 RECALL
Depress
Display shows
2250
SCROOBY J
NO ANSWER
You are now connected to caller and can
advise of no-answer from extension.
The caller now has three options:
1.  Caller will continue to hold - RE-EXTEND
2.  Caller requires another extension - RE-EXTEND
3.  Caller will call again -