Siemens Hicom 300 Operators Manual

1
Contents
Hicom 300 Operators Manual ...................................................................... 1
Description of Keyboard controls ................................................................. 2
Console - Idle condition ............................................................................... 5
Answering an incoming call ......................................................................... 6
Extend call to free extension...

2
Description of Keyboard controls
Tape Recorder - used to record conversations if tape recorder is
connected to the system.
Trunk No. ID - used to identify faulty trunk line number.
Serial Call - call can be placed in series by depressing series key.
Calls placed in series will recall to the Console for re-extending to the
next extension.
Call Park - for parking a call in one of the 10 park locations per
console. The location number is displayed on the screen for the
operator.
Cut Off - will disconnect...

3
1
Alarm Interrogate - normally disabled. Alarms registered at the
service terminal.
Call charge information - If call charge requested, will give details
once call is completed.
Night service or Unstaffed mode - All calls arriving after this key
is depressed go to alternate consoles, the night answer stations or
night bells.
Trunk line reservation - This key reserves specific outgoing lines
for the use by the operator, e.g. during peak traffic.
Class of Service Changeover - This LED will be on if one...

4
Conference - Not used on current software.
Memory Access - Used to access and programme various features
e.g. repertory dial keys and to select per-programmed night service.
Also select language of choice.
Memory Input - Used to store above programming and selections.
Override - For breaking into calls when dialled extensions are busy.
Override tone warns the extension of break-in.
Saved Number - For storing and later redialling of a selected
number. The number can be stored for a long as required....

5
Console - Idle condition
T0
O0
P
TUE 23.08. 11:22
This display is always available on the Console and provides the following
information.
1. Number of incoming calls queuing for answer
2. Number of operator calls queuing for answer
3. Date.
4. Time.
Examples
T 3 (3 incoming calls queuing for answer)
O 1 (1 operator call queuing for answer)
P
The type of call to be answered can be selected by the operator (see relevant
instructions). 

6
Answering an incoming call
What you have to do What happens
Display shows
T 0 INCOMING
Depress
Display shows
INCOMING
CONNECTED
You are now connected to caller. 

7
Extend call to free extension
What you have to do What happens
Depress
Display shows
ON HOLD
Key in required extension number Display shows
2250
SCROOBY J
FREE
To announce the call wait until extension
answers and then
Depress
If you do not wish to announce the call
Depress
Call extended and ringing at
extension
Display reverts to idle condition
Caller will hear ringing tone when
call is extended.
If call is not answered in 25
seconds it will recall to Console.
Attendant Speed Release
If this option...

8
Extend Call to busy extension
What you have to do What happens
Extend call using Keypad Display shows
2250
SCROOBY J
BUSY INTERNAL or
BUSY EXTERNAL
Depress
Display shows
CONNECTED
You are now reconnected to caller
Advise caller that extension is busy.
Caller has 3 options:
1.  To hold for busy extension.
2.  Ask for another extension.
3.  Call again later or leave a message. 

9 Option 1 - Hold for extension
What you have to do What happens
Depress
Display shows
IDLE CONDITION
Caller is now camped-on to busy
extension.
If extension has not taken call in ±25
seconds it will recall to Console.
Option 2 - Try another extension
Depress
Procedure now as for normal extending
to free or busy extension.
Option 3 - Caller will call again later
Take message if required - then
Depress
Display shows
IDLE CONDITION 

10
Recall - No answer from free extension
 What you have to do What  happens
Display shows
T 0 RECALL
Depress
Display shows
2250
SCROOBY J
NO ANSWER
You are now connected to caller and can
advise of no-answer from extension.
The caller now has three options:
1.  Caller will continue to hold - RE-EXTEND
2.  Caller requires another extension - RE-EXTEND
3.  Caller will call again -