Siemens Hicom 300 Optiset E Basic User Guide
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11 Call Pickup The call pick up feature allows you to answer any ringing extension in your pickup group from your telephone. Activate Call Pickup An extension within your pickup group is ringing -Call Pickup LED flashes - a ping ring will also alert you to an incoming call - lift handset, listen for internal dial tone - press Call Pickup key - you have now answered the call
12 Transfer a Second Caller Answer 2nd Call If you are busy on a call when the Call Pickup LED flashes and you wish to answer the waiting call. - ask existing caller to hold - press Call Pickup key - 1st call is placed on hold - 2nd call is now on line Transfer 2nd Call - press Transfer key, listen for internal dial tone - dial required extension number - replace handset - 1st call will ring you back Return to Call If you receive no reply or busy tone you can return to the second caller. - press Release key - 2nd call is now on line - 1st call is still on hold You can either toggle between the two remaining calls or disconnect the second call and return to the first call. - press Release key - 1st call is now on the line
13 Call Park Calls may be parked on your optiset E basic for retrieval from your telephone, or any other digital telephone in your Call Pickup group which is equipped with a Park key. V VV V VOnly 1 call per pickup group may be parked at a time. Park a Call - press Park key -Park LED flashes - replace handset -Park LED remains flashing Retrieve a Parked Call -Park LED is flashing - lift handset, listen for internal dial tone - press Park key -Park LED is off - call is now on the line
14 Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back - Busy - called extension is busy - dial * ** * * 22 - confirmation tone is heard - replace handset The system will automatically call you back when both your extension and the called extension are free. - lift handset - ring tone is heard as the required extension is rung Should you fail to answer a Call Back that you have activated, the system will automatically cancel the feature after ringing your extension for a predetermined time. Activate Call Back - No answer - called extension does not answer - dial * ** * * 22 - confirmation tone is heard - replace handset When the called party returns to the office and has used the telephone the system will ring your telephone. - lift handset - ring tone is heard as the required extension is rung
15 Call Back - Cont’d Cancel Call Back (Before Ring Back) - lift handset - dial # 22 - confirmation tone is heard - replace handset
16 External Line Reservation Should you dial 0 for a line and receive busy tone, i.e. all lines are busy, you may reserve the first line to become free for your use. Activate External Line Reservation You have dialled 0 for an external line and receive a busy tone, do not replace your handset. - dial * ** * * 22 - listen for confirmation tone - replace handset When an external line becomes free your extension will ring. - lift handset - internal dial tone is heard - Dial 0 for the line and required external number.
17 Fixed Call Forwarding Your line can be forwarded to a fixed destination for answering. This can be to either a Digital, analogue extension or external number. Programme or Change Fixed Call Forwarding - press Programme key - press Call Forward key twice or dial * ** * * 11 - dial required extension number or 0 and external number - press Programme key -Call Forward LED is on (if equipped) The Fixed Call Forward destination has now been permanently programmed. Calls will now go to the Fixed Call Forward destination immediately. When you lift your handset, special dial tone will also be heard to remind you that the feature is activated. Deactivate Fixed Call Forwarding - press Call Forward key or dial # 10 -Call Forward LED goes off (if equipped) When Fixed Call Forward destination has been programmed but deactivated it will serve as Call Forward No Answer i.e. If your extension rings for longer than a predetermined time it will automatically divert to the Fixed destination. Reactivate Fixed Call Forwarding - press Call Forward key or dial * ** * * 10 -Call Forward LED is on (if equipped) Calls will now go to the Fixed Call Forward destination immediately. Call Diversion Features
18 Variable Call Forwarding This is a temporary Call Forwarding feature which allows you to divert all your calls to a destination of your choice and will override your Fixed Call Forwarding destination. Programme Variable Call Forwarding - press Programme key - press Call Forward key once only or dial * ** * * 10 - dial required extension number or 0 and external number - press Programme key -Call Forward LED is on (if equipped) When you lift your handset, special dial tone will also be heard to remind you that the feature is activated. Cancel Variable Call Forwarding -Call Forward LED is on - press Call Forward key or dial # 10 -Call Forward LED goes off (if equipped) Calls will now ring as normal on your extension. Your Fixed Call Forwarding destination will now be restored.
19 Electronic Telephone Lock This feature allows you to lock your extension, by dialling your PIN , which prevents unauthorised use of your extension. The PIN assigned to your extension will be provided by your System Administrator. Lock your Extension - dial * ** * * 21 and your PIN Your extension will now be restricted to local or internal calls only Special dial tone will be heard to remind you that the feature is activated. Unlock your Extension - dial # 21 and your PIN V VV V VYou will still be able to receive calls when your extension is locked. PIN Features
20 Mobile Class of Service This feature allows you to activate your own Class of Service (barring level) on any extension. Activate Mobile Class of Service - dial * ** * * 25 and your PIN Calls will now register against your name on the Telephone Management System. Cancel Mobile Class of Service - dial # 25 V VV V VShould you forget to cancel your PIN at the remote extension, contact the extension and ask them to dial # 25. The PIN will however be automatically cancelled if the extension is not used for a predetermined time.