Sony A 65 Manual

							191
Troubleshooting
Trouble shooting/Others (Advanced operations)
The eyes of the subject come out red.
 Activate the red eye reduction function (page 58).
 Get close to the subject, and shoot the subject within the flash range using the flash. Check the flash range in “Specifications.”
Dots appear and remain on the LCD monitor.
 This is not a malfunction. These dots are not recorded (page 10).
The image is blurred.
 The picture was taken in a dark location without the flash, resulting in camera shake. The use of a tripod or the flash is recommended (pages 42, 
87, 124).
The EV scale  b B  is flashing on the LCD mo nitor or in the viewfinder.
 The subject is too bright or too dark for the metering range of the camera.
Your camera cannot play back images.
 The folder/file name has been changed on your computer (page 175).
 When an image file has been processed by a computer or when the image 
file was recorded using a model other than that of your camera, playback on 
your camera is not guaranteed.
 Use “PMB” to play images stored on a PC with this camera.
 The camera is in USB mode. Delete the USB connection (page 178).
Your camera cannot delete an image.
 Cancel the protection (page 149).
You have deleted an image by mistake.
 Once you have deleted an image, you cannot restore it. We recommend that  you protect images that you do not want to delete (page 149).
Viewing images
Deleting images 
						

							192
Troubleshooting
The camera is not receiving a GPS signal.
 Set [GPS On/Off] to [On] (page 154).
 Your camera may not be able to receive radio signals from GPS satellites because of obstructions.
 To triangulate the location information correctly, bring your camera to an  open area, and turn on the camera again.
Excessive error in  location information.
 The margin of error can be up to several-hundred meters depending on 
surrounding buildings, weak GPS signals, etc.
It takes time to triangulate although GPS assist data has been taken in.
 [Date/Time Setup] is not set, or set time is shifted greatly. Set the date and time correctly (page 28).
 The term of validity of assist data has expired. Update the GPS assist data  (page 155).
 As the positions of GPS satellites vary constantly, it may take longer to  determine the location or the receiver may not be able to determine the 
location at all, depending on the location and time you use the camera.
 “GPS” is a system for determining geographic location by triangulating  radio signals from GPS satellites. Avoid using the camera in places where 
radio signals are blocked or reflected, such as a shadowy place surrounded 
by buildings or trees, etc. Use the camera in open sky environments.
The location information has not been recorded.
 Use “PMB” to import the movies with GPS location information to your computer.
You do not know if the OS of your computer is compatible with the 
camera.
 Check “Using with your computer” (page 66).
Your computer does not recognize your camera.
 Check that the camera is turned on.
GPS (SLT-A65V only)
Computers 
						

							193
Troubleshooting
Trouble shooting/Others (Advanced operations)
 When the battery level is low, install the charged battery pack (page 20), or use the AC Adaptor (sold separately).
 Use the USB cable (supplied) (page 175).
 Disconnect the USB cable, and connect it again firmly.
 Disconnect all equipment other than the camera, the keyboard and the  mouse from the USB jacks of your computer.
 Connect the camera directly to your computer without passing through a  USB hub or other devices (page 175).
You cannot copy images.
 Make the USB connection by properly connecting the camera with your computer (page 175).
 Follow the designated copy procedure for your OS (page 176).
 When you shoot images with a memory card formatted by a computer, you  may not be able to copy the images to a computer. Shoot using a memory 
card formatted by your camera (page 166).
The image cannot be played back on a computer.
 If you are using “PMB,” refer to the “PMB Help.”
 Consult the computer or software manufacturer.
After making a USB connection, “PMB” does not start automatically.
 Make the USB connection after the computer is turned on (page 175).
Cannot insert a memory card.
 Insertion direction of the memory card is wrong. Insert it in the correct direction (page 22).
Cannot record on a memory card.
 The memory card is full. Delete unnecessary images (pages 35, 150).
 An unusable memory card is inserted (pages 24, 206).
You have formatted a memory card by mistake.
 All the data on the memory card are deleted by formatting. You cannot restore it.
Memory card 
						

							194
Troubleshooting
Cannot print images.
 RAW images cannot be printed. To print RAW images first, convert them to JPEG images using “Image Data Converter” on the supplied CD-ROM.
The color of the image is strange.
 When you print the images recorded in Adobe RGB mode using sRGB printers that are not compatible with Adobe RGB (DCF2.0/Exif2.21), the 
images are printed at a lower intensity level (page 160).
Images are printed with both edges cut off.
 Depending on your printer, the left, right, top, and bottom edges of the image may be cut off. Especially when you print an image shot with the 
aspect ratio set to [16:9], the lateral end of the image may be cut off.
 When printing images using your own printer, cancel the trimming or  borderless settings. Consult the printer manufacturer as to whether the 
printer provides these functions or not.
 When having images printed at a digital print shop, ask the shop whether  they can print the images without cutting off both edges.
Cannot print image s with the date.
 Using “PMB,” you can print images with date (page 70).
 This camera does not have a feature for superimposing dates on images. 
However, because the images shot with the camera include information on 
the recording date, you can print images with the date superimposed if the 
printer or the software can recognize Exif information. For compatibility 
with Exif information, consult the manufacturer of the printer or the 
software.
 When you print images at a shop, images can be printed with the date if you  ask them to do so.
The lens gets fogged.
 Moisture condensation has occurred. Turn off the camera and leave it for about 1 hour before using it (page 198).
Printing
Others 
						

							195
Troubleshooting
Trouble shooting/Others (Advanced operations)
The message “Set Area/Date/Time.” appears when you turn on the 
camera.
 The camera has been left unused for sometime with a low battery or no battery pack. Charge the battery pack and set the date again (pages 28, 198). 
If the date setting is lost every time the battery pack is charged, consult your 
Sony dealer or local authorized Sony service facility.
The number of recordable images does not decrease or decreases 2 at a 
time.
 This is because the compression rate and the image size after compression change depending on the image when you shoot a JPEG image (page 157).
The setting is reset withou t the resetting operation.
 The battery pack was removed when the power switch was set to ON. When 
removing the battery pack, make sure the camera is turned off and the 
access lamp is not lit (pages 17, 22).
The camera does not work properly.
 Turn off the camera. Remove the battery pack and insert it again. If the camera is warm, remove the battery pack, and allow it to cool down before 
trying this corrective procedure. 
 If an AC Adaptor (sold separately) is used, disconnect the power plug.  Connect the power plug and turn on the camera again. If the camera does 
not work after doing these solutions, consult your Sony dealer or local 
authorized Sony service facility.
 is indicated on the screen.
 The SteadyShot function does not work. You can continue to shoot but the SteadyShot function will not work. Turn the camera off and on. If the 
SteadyShot scale continues to be indicated, consult your Sony dealer or 
local authorized Sony service facility.
“--E-” is indicated on the screen.
 Remove the memory card, and insert it again. If this procedure does not turn off the indication, format the memory card. 
						

							196
Trouble shooting/Others (Advanced operations)
Warning 
messages
If the following messages appear, 
follow the instructions below.
Set Area/Date/Time.
 Set the area, date, and time. If 
you have not used the camera for 
a long time, charge the internal 
rechargeable battery (pages 28, 
198).
Power insufficient.
 You tried to perform [Cleaning Mode] when the battery level is 
insufficient. Charge the battery 
pack or use the AC Adaptor 
(sold separately).
Unable to use  memory card. 
Format?
The memory card was formatted 
on a computer and the file format 
was modified.
Select [Enter], then format the 
memory card. You can use the 
memory card again, however, all 
previous data in the memory card 
is erased. It may take a some time 
to complete the format.
If the message still appears, 
change the memory card.
Memory Card Error
 An incompatible memory card is  inserted or the format has failed.
Reinsert memory card.
 The inserted memory card cannot be used in your camera.
 The memory card is damaged.
 The terminal section of the  memory card is dirty.
Memory card locked.
 You are using a memory card with a write-protect switch, and 
the switch is set to the LOCK 
position. Set the switch to the 
recording position.
Processing...
 When Long exposure noise reduction or High ISO noise 
reduction will be done for the 
same amount of time that the 
shutter was open. You cannot do 
any further shooting during this 
reduction.
Unable to display.
 Images recorded with other cameras or images modified with 
a computer may not be able to be 
displayed.
Check the lens attachment. If the 
lens is not supported, you can 
permit use of the lens in the 
custom menu.
 The lens is not attached properly, or the lens is not attached.
 When attaching the camera to an  astronomical telescope or 
something similar, set [Release 
w/o Lens] to [Enable]. 
						

							197
Warning messages
Trouble shooting/Others (Advanced operations)
Unable to print.
 You tried to mark RAW images with a DPOF mark.
Camera overheating. Allow it to 
cool.
 The camera has become hot because you have been shooting 
continuously.
Turn the power off. Cool the 
camera and wait until the camera 
is ready to shoot again.
 Because you have been recording for a long time, the 
temperature inside the camera 
has increased to an unacceptable 
level. Stop recording.
Recording is unavailable in this 
movie format.
 Set [File Format] to [MP4].
 The number of images exceeds that for which date management 
in a database file by the camera 
is possible.
 Unable to register to the database file. Import all the images to a 
computer using “PMB” and 
recover the memory card.
Camera Error
System Error
 Turn the power off, remove the battery pack, then re-insert it. If 
the message appears frequently, 
consult your Sony dealer or local 
authorized Sony service facility.
Image Database File error. Recover?
 You cannot record or play back AVCHD View movies because 
the Image Database File is 
damaged. Follow the on-screen 
instructions to recover data.
Unable to magnify.
Unable to ro tate image.
 Images recorded with other cameras 
may not be magnified or rotated.
Cannot create more folders.
 The folder with a name beginning with “999” exists on the memory 
card. You cannot create any 
folders if this is the case. 
						

							198
Precautions
Do not use/store the camera in 
the following places
 In an extremely hot, dry or humid place
In places such as in a car parked in 
the sun, the camera body may 
become deformed and this may 
cause a malfunction.
 Storing under direct sunlight or  near a heater
The camera body may become 
discolored or deformed, and this 
may cause a malfunction.
 In a location subject to rocking  vibration
 Near strong magnetic place
 In sandy or dusty places Be careful not to let sand or dust get 
into the camera. This may cause the 
camera to malfunction, and in some 
cases this malfunction cannot be 
repaired.
 Humid places These may mold on a lens.
On storing
Be sure to attach the front lens cap 
or body cap when not using the 
camera. When attaching the body 
cap, remove all the dust from the 
cap before placing it on the camera. 
When you purchase the DT 18-
55mm F3.5-5.6 SAM Lens Kit, 
purchase the Rear Lens Cap ALC-
R55 also.
On operating temperatures
Your camera is designed for use 
under the temperatures between 0°C 
and 40°C (32°F and 104°F). Shooting 
in extremely cold or hot places that 
exceed this range is not 
recommended.
On moisture condensation
If the camera is brought directly from 
a cold to a warm location, moisture 
may condense inside or outside the 
camera. This moisture condensation 
may cause a malfunction of the 
camera.
How to prevent moisture 
condensation
When bringing the camera from a 
cold place to a warm place, seal the 
camera in a plastic bag and allow it to 
adapt to conditions at the new 
location over about 1 hour.
If moisture condensation occurs
Turn off the camera and wait about an 
hour for the moisture to evaporate. 
Note that if you attempt to shoot with 
moisture remaining inside the lens, 
you will be unable to record clear 
images.
On the internal rechargeable 
battery
This camera has an internal 
rechargeable battery for maintaining 
the date and time and other settings 
regardless of whether the power is on 
or off, or the battery pack is charged 
or discharged. 
						

							199
Precautions
Trouble shooting/Others (Advanced operations)
This rechargeable battery is 
continually charged as long as you 
are using the camera. However, if you 
use the camera for only short periods, 
it discharges gradually, and if you do 
not use the camera at all for about 3 
months it becomes completely 
discharged. In this case, be sure to 
charge this rechargeable battery 
before using the camera.
However, even if this rechargeable 
battery is not charged, you can still 
use the camera as long as you do not 
record the date and time. If the 
camera resets the settings to the 
defaults each time you charge the 
battery, the internal rechargeable 
battery may be dead. Consult your 
Sony dealer or local authorized Sony 
service facility.
Charging method of the internal 
rechargeable battery
Insert a charged battery pack in the 
camera, or connect the camera to a 
wall outlet (wall socket) using the AC 
Adaptor (sold separately), and leave 
the camera for 24 hours or more with 
the power off.
On using the lenses and 
accessories
It is recommended that you use Sony 
lenses/accessories* designed to suit 
the characteristics of this camera. 
Using the products of other 
manufacturers may cause the camera 
not to operate to its capability, or 
result in accidents and malfunctions 
of the camera.* Konica Minolta products are 
included.
On memory cards
Do not attach a label, etc. on a 
memory card or a card adaptor. This 
may cause a malfunction.
On recording/playback
 When you use a memory card with this camera for the first time, it is 
recommended to format the card 
using the camera for stable 
performance of the memory card 
before shooting. Note that 
formatting permanently erases all 
data on the memory card, and is 
unrecoverable. Save precious data 
on a computer, etc.
 If you repeatedly record/delete  images, fragmentation of data may 
occur on the memory card. Movies 
may not be able to be saved or 
recorded. In such a case, save your 
images to a computer or other 
storage location, then format the 
memory card (page 166).
 Before you record one-time events,  make a trial recording to make sure 
that the camera is working 
correctly.
 This camera is neither dust-proof,  nor splash-proof, nor water-proof.
 Do not look at the sun or a strong  light through a removed lens or the 
viewfinder. This may cause 
irrecoverable damage to your eyes. 
Or it may cause a malfunction of 
your camera. 
						

							200
Precautions
 Do not use the camera near a location that generates strong radio 
waves or emits radiation. The 
camera may not be able to record or 
play back properly.
 Using the camera in sandy or dusty  locations may cause malfunctions.
 If moisture condensation occurs,  remove it before using the camera 
(page 198).
 Do not shake or strike the camera.  In addition to malfunctions and an 
inability to record images, this may 
render the memory card unusable, 
or cause image data breakdown, 
damage or loss.
 Clean the flash surface with a soft  cloth or something similar before 
use. The heat of flash emission may 
cause dirt on the flash surface to 
emit smoke or to become burned.
 Keep the camera, supplied  accessories, etc., out of the reach of 
children. A memory card, etc., may 
be swallowed. If such a problem 
occurs, consult a doctor 
immediately.