Sony Bdv E370 Operating Instructions

							Additional Information
61GB
Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting 
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your 
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the S-AIR function, have a Sony dealer check the entire system together 
(S-AIR main unit and sub unit).
Power
General
Picture
Symptom Problems and solutions
The power is not turned on.  Check that the AC power cord (mains lead) is connected securely.
“PROTECTOR” and “PUSH 
POWER” appear alternately in 
the front panel display.Press "/1 to turn off the system, and check the following items after 
“STANDBY” disappears.
 Are the + and – speaker cords short-circuited?
 Are you using only the specified speakers?
 Is anything blocking the ventilation holes of the system?
 After checking the above items and fixing any problems, turn on the system. If 
the cause of the problem cannot be found even after checking all the above 
items, consult your nearest Sony dealer.
Symptom Problems and solutions
The remote does not function.  The distance between the remote and the unit is too far.
 The batteries in the remote are weak.
 When you cannot perform menu operations via the front panel display, press 
HOME on the remote.
The system does not work 
normally. Disconnect the AC power cord (mains lead) from the wall outlet (mains), then 
reconnect after several minutes.
Symptom Problems and solutions
There is no picture.  Check the video connection (page 20).
 The unit is not connected to the correct TV input jack (page 20).
 The video input on the TV is not set so that you can view pictures from the 
system.
 Check the output method on your system (page 20).
 The unit is connected to an input device that is not HDCP (High-bandwidth 
Digital Content Protection) compliant (“HDMI” on the front panel does not 
light up) (page 20).
 When playing a double-layer DVD, the video and audio may be momentarily 
interrupted at the point where the layers switch.
No picture appears when the 
video output resolution selected 
in [Output Video Format] is 
incorrect. Press and hold N and VOLUME – on the unit for more than 5 seconds to reset 
the video output resolution to the lowest resolution.
 
						

							62GB
Sound
Video signals are only output 
from the HDMI OUT jack when 
connecting the HDMI OUT jack 
and other video output jacks at 
the same time. Set [Output Video Format] in [Screen Settings] to [Component Video] 
(page 53).
The dark area of the picture is too 
dark/the bright area is too bright 
or unnatural. Set [Picture Quality Mode] to [Standard] (default) (page 34).
The picture is not output 
correctly. Check the [Output Video Format] settings in [Screen Settings] (page 53).
 If the analog and digital signals are output at the same time, set [BD/DVD-
ROM 1080/24p Output] in [Screen Settings] to [Off] (page 53).
 For BD-ROMs, check the [BD/DVD-ROM 1080/24p Output] settings in 
[Screen Settings] (page 53).
Picture noise appears.  The disc is dirty or flawed.
 If the picture output from your system goes through your VCR to get to your 
TV, the copy-protection signal applied to some BD/DVD programs could affect 
picture quality. If you still experience problems even when you connect your 
unit directly to your TV, try connecting your unit to the other input jacks.
Even though you set the aspect 
ratio in [TV Type] of [Screen 
Settings], the picture does not fill 
the TV screen. The aspect ratio on the disc is fixed.
Color irregularity occurs on the 
TV screen. If the speakers are used with a CRT-based TV or projector, install the speakers 
at least 0.3 meters from the TV set.
 If the color irregularity persists, turn off the TV set once, then turn it on after 15 
to 30 minutes.
 Make sure that no magnetic object (magnetic latch on a TV stand, health care 
device, toy, etc.) is placed near the speakers.
Symptom Problems and solutions
There is no sound.  The speaker cord is not connected securely.
 Check the speaker settings (page 49). 
 Fast forward or fast reverse is performed. Press N to return to normal play 
mode.
 Slow forward or freeze frame is performed. Press N to return to normal play 
mode.
No sound is output from the 
HDMI OUT jack.  Set [Audio Output] to [HDMI] (page 54).
The left and right sounds are 
unbalanced or reversed. Check that the speakers and components are connected correctly and securely.
There is no sound from the 
subwoofer. Check the speaker connections and settings (pages 19, 49).
Symptom Problems and solutions
 
						

							Additional Information
63GB
Operation
There is no digital sound from 
the HDMI OUT jack when using 
the Audio Return Channel 
function. Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] 
(page 56). Also, set [Audio Return Channel] in [HDMI Settings] of [System 
Settings] to [Auto] (page 56).
 Make sure that your TV is compatible with the Audio Return Channel function.
 Make sure that an HDMI cable is connected to a jack on your TV that is 
compatible with the Audio Return Channel function.
 The sampling frequency of the input stream is more than 48 kHz.
The system does not output 
sound correctly when connected 
to a set-top box. Set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Off] 
(page 47).
Severe hum or noise is heard.  Check that the connecting cords are away from a transformer or motor, and at 
least 3 meters away from your TV set or a fluorescent light.
 Move your TV away from the audio components.
 Clean the disc.
The sound loses stereo effect 
when you play a CD. Select stereo sound by pressing   (page 36).
The surround effect is difficult to 
hear when you are playing a 
sound track of Dolby Digital, 
DTS, or MPEG audio. Check the surround setting (page 27).
 Check the speaker connections and settings (pages 19, 49).
 Depending on the BD/DVD, the output signal may not be the entire 5.1 channel. 
It may be monaural or stereo even if the sound track is recorded in Dolby 
Digital or MPEG audio format.
The sound comes from the center 
speaker only. Depending on the disc, the sound may come from the center speaker only.
No sound is heard from the 
center speaker. Check the speaker connections and settings (pages 19, 49).
 Check the surround setting (page 27).
 Depending on the source, the effect of the center speaker may be less 
noticeable.
 A 2 channel source is being played.
No sound or only a very low-
level sound is heard from the 
surround speakers. Check the speaker connections and settings (pages 19, 49).
 Check the surround setting (page 27).
 Depending on the source, the effect of the surround speakers may be less 
noticeable.
 A 2 channel source is being played.
The beginning of the sound is cut 
off. Set the sound mode to “MOVIE” or “MUSIC” (page 36).
 Select “A.F.D. STD” for “SUR.SETTING” (page 27).
The sound effects are disabled.  The effects of SOUND MODE, “D.BASS,” “NIGHT MODE,” and 
“SUR.SETTING” may be disabled depending on the input stream (page 54).
Distortion occurs in the sound of 
a connected component. Reduce the input level for the connected component by setting [Attenuate - 
AUDIO] (page 54).
Symptom Problems and solutions
Radio stations cannot be tuned 
in. Check that the antenna (aerial) is connected securely. Adjust the antenna 
(aerial) or connect an external antenna (aerial) if necessary.
 The signal strength of the stations is too weak (when tuning in with automatic 
tuning). Use direct tuning.
Symptom Problems and solutions
 
						

							64GB
The disc does not play.  You are attempting to play a disc with a format that cannot be played back by 
this system (page 68).
 The region code on the BD/DVD does not match the system.
 Moisture has condensed inside the unit and may cause damage to the lenses. 
Remove the disc and leave the unit turned on for about half an hour.
 The system cannot play a recorded disc that is not correctly finalized (page 68).
File names are not displayed 
correctly. The system can only display ISO 8859-1-compliant character formats. Other 
character formats may be displayed differently.
 Depending on the writing software used, the input characters may be displayed 
differently.
A disc does not start playing 
from the beginning. Resume play has been selected. Press OPTIONS and select [Play from start], 
then press  .
 The title or BD/DVD menu automatically appears on the TV screen.
Playback does not start from the 
resume point where you last 
stopped playing. The resume point may be cleared from memory depending on the disc when
– you open the disc tray.
– you disconnect the USB device.
– you play other content.
– you turn off the unit.
The system starts playing the 
disc automatically. The BD/DVD features an auto playback function.
Playback stops automatically.  Some discs may contain an auto pause signal. While playing such a disc, the 
system stops playback at the auto pause signal.
You cannot perform some 
functions such as stop or search. Depending on the disc, you may not be able to perform some of the operations. 
Refer to the operating instructions supplied with the disc.
Messages do not appear on the 
TV screen in the language you 
want. In the Setup Display, select the desired language for the on-screen display in 
[OSD] in [System Settings] (page 56).
The language for the soundtrack/
subtitle or angles cannot be 
changed. Try using the BD’s or DVD’s menu.
 Multi-lingual tracks/subtitles or multi-angles are not recorded on the BD or 
DVD being played.
 The BD or DVD prohibits the changing of the language for the sound track/
subtitle or angles.
The disc tray does not open and 
you cannot remove the disc even 
after you press Z. Try the following: 1 Press and hold N and Z on the unit for more than 5 
seconds to open the disc tray. 2 Remove the disc. 3 Disconnect the AC power 
cord (mains lead) from the wall outlet (mains), then reconnect after several 
minutes.
A disc cannot be ejected and 
“LOCKED” appears in the front 
panel display. Contact your Sony dealer or local authorized Sony service facility.
Symptom Problems and solutions
 
						

							Additional Information
65GB
USB device
The Control for HDMI function 
does not work. Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] 
(page 56).
 Make sure that the connected component is compatible with the [Control for 
HDMI] function.
 Check the connected component’s setting for the Control for HDMI function. 
Refer to the operating instructions supplied with the component.
 If you change the HDMI connection, connect and disconnect the AC power 
cord (mains lead), or have a power failure, set [Control for HDMI] in [HDMI 
Settings] of [System Settings] to [Off], then set [Control for HDMI] to [On] 
(page 56).
 For details, see “Using the Control for HDMI Function for “BRAVIA” Sync” 
(page 46).
No sound is output from the 
system and TV while using the 
System Audio Control function. Make sure that the connected TV is compatible with the System Audio Control 
function.
 For details, see “Using the Control for HDMI Function for “BRAVIA” Sync” 
(page 46).
Bonus contents or other data that 
are contained in a BD-ROM 
cannot be played. Try the following: 1 Remove the disc. 2 Turn the system off. 3 Remove and 
reconnect the USB device (page 30). 4 Turn the system on. 5 Insert the BD-
ROM with BONUSVIEW/BD-LIVE.
The unit does not work and 
“CHILD LOCK” appears in the 
front panel display when you 
press any button on the unit. Set the child lock function to off (page 51).
The system menu does not work.  Press HOME on the remote.
Symptom Problems and solutions
The USB device is not 
recognized. Try the following: 1 Turn the system off. 2 Remove and reconnect the USB 
device. 3 Turn the system on.
 Make sure that the USB device is securely connected to the   (USB) port.
 Check if the USB device or a cable is damaged.
 Check if the USB device is on.
 If the USB device is connected via a USB hub, disconnect it and connect the 
USB device directly to the unit.
Symptom Problems and solutions
 
						

							66GB
S-AIR
BRAVIA Internet Video
Network connection
Symptom Problems and solutions
There is no sound from the 
S-AIR sub unit, noise is heard 
from the S-AIR sub unit, or 
sound from the S-AIR sub unit 
skips. If you use another S-AIR main unit, place it more than 8 meters away from the 
unit.
 Place the S-AIR main unit and S-AIR sub unit closer together.
 Avoid use of equipment that generates electromagnetic energy, such as a 
microwave oven.
 Place the S-AIR main unit and S-AIR sub unit away from other wireless 
products.
 See “If wireless transmission is unstable” (page 44).
 Change the S-AIR ID settings of the S-AIR main unit and S-AIR sub unit.
 Turn off the system and S-AIR sub unit, then turn them on.
Symptom Problems and solutions
The picture/sound is poor/certain 
programs display with a loss of 
detail, especially during fast-
motion or dark scenes. Picture/sound quality may be poor depending on Internet content providers.
 Picture/sound quality may be improved by changing the connection speed. 
Sony recommends a connection speed of at least 2.5 Mbps for standard-
definition video and 10 Mbps for high-definition video.
 Not all videos contain sound.
The picture is small.  Press X to zoom in.
Symptom Problems and solutions
The system cannot connect to the 
network. Check the network connection (page 24) and the network settings (page 57).
You cannot connect your PC to 
the Internet after [Wi-Fi 
Protected Setup (WPS)] is 
performed. The wireless settings of the router may change automatically if you use the Wi-
Fi Protected Setup function before adjusting the settings of the router. In this 
case, change the wireless settings of your PC accordingly.
You cannot connect the system 
to your wireless LAN router. Check if the wireless LAN router is on.
 Depending on the usage environment, including the wall material, radio wave 
reception conditions, or obstacles between the system and the wireless LAN 
router, the possible communication distance may be shortened. Move the 
system and the wireless LAN router closer to each other.
 Devices that use a 2.4 GHz frequency band, such as a microwave, Bluetooth, or 
digital cordless device, may interrupt the communication. Move the unit away 
from such devices, or turn off such devices.
The desired wireless router is not 
detected even if [Scan] is 
performed. Press RETURN to return to the previous screen, and try [Scan] again. If the 
desired wireless router is still not detected, press RETURN to select [Manual 
registration].
The message [A new software 
version has been found on the 
network. Perform update under 
“Network Update.”] appears on 
the screen when turning the 
system on. See [Network Update] (page 52) to update the system to a newer software 
version.
 
						

							Additional Information
67GB
Other
Symptom Problems and solutions
“Exxxx” appears in the front 
panel display. Contact your nearest Sony dealer or local authorized Sony service facility and 
give the error code.
 appears without any 
messages on the entire screen. Contact your nearest Sony dealer or local authorized Sony service facility.
 
						

							68GB
Playable Discs
1)Since the Blu-ray Disc specifications are new and 
evolving, some discs may not be playable depending 
on the disc type and the version. Also, the audio 
output differs depending on the source, connected 
output jack, and selected audio settings.
2)BD-RE: Ver.2.1
BD-R: Ver.1.1, 1.2, 1.3 including organic pigment 
type BD-R (LTH type)
BD-Rs recorded on a PC cannot be played if 
postscripts are recordable.
3)A CD or DVD disc will not play if it has not been 
correctly finalized. For more information, refer to the 
operating instructions supplied with the recording 
device.
Discs that cannot be played
 BDs with cartridge

 HD DVDs
 DVD Audio discs
 PHOTO CDs
 Data part of CD-Extras

 Audio material side on DualDiscs
Notes on discs
This product is designed to playback discs that 
conform to the Compact Disc (CD) standard.
DualDiscs and some music discs encoded with 
copyright protection technologies do not 
conform to the Compact Disc (CD) standard. 
Therefore, these discs may not be compatible 
with this product.
Note on playback operations of a 
BD/DVD
Some playback operations of a BD/DVD may be 
intentionally set by software producers. Since 
this system plays a BD/DVD according to the 
disc contents the software producers designed, 
some playback features may not be available.
Note about double-layer BDs/
DVDs
The playback picture and sound may be 
momentarily interrupted when the layers switch.
Region code (BD-ROM/DVD 
VIDEO only)
Your system has a region code printed on the 
rear of the unit and will only play a BD-ROM/
DVD VIDEO (playback only) labeled with 
identical region codes or  .
Blu-ray DiscBD-ROM1)
BD-R/BD-RE2)
DVD3)DVD-ROM
DVD-R/DVD-RW
DVD+R/DVD+RW
CD3)CD-DA (Music CD)
CD-ROM
CD-R/CD-RW
Super Audio CD
ALL
 
						

							Additional Information
69GB
Playable Types of Files
Video7)
Music
Photo
7)
1)The system does not play files encoded with DRM.2)ABOUT DIVX VIDEO: DivX® is a digital video 
format created by DivX, Inc. This is an official DivX 
Certified device that plays DivX video. Visit 
www.divx.com for more information and software 
tools to convert your files into DivX video.
ABOUT DIVX VIDEO-ON-DEMAND: This DivX 
Certified
® device must be registered in order to play 
DivX Video-on-Demand (VOD) content. To 
generate the registration code, locate the DivX VOD 
section in the device setup menu. Go to 
vod.divx.com with this code to complete the 
registration process and learn more about DivX 
VOD.
3)The system plays AVCHD-format files that are 
recorded via a digital video camera, etc. To watch 
AVCHD-format files, the disc with AVCHD-format 
files on it must be finalized. 
4)The system does not play files encoded with 
Lossless, etc. 
5)The system does not play these files via the DLNA 
function.
6)The system plays SD resolution only via the DLNA 
function.
7)The system does not play these files via the DLNA 
renderer function.
Note Some files may not play depending on the file format, 
the file encoding, the recording condition, or DLNA 
server condition.
 Some files edited on a PC may not play.
 The system can recognize the following files or 
folders in BDs, DVDs, CDs and USB devices:
– up to folders in the 5th tree
– up to 500 files in a single tree
 The system can recognize the following files or 
folders stored in the DLNA server:
– up to folders in the 20th tree
– up to 999 files in a single tree
 Some USB devices may not work with this system.
 The system can recognize Mass Storage Class (MSC) 
devices (such as flash memory or an HDD) that are 
FAT-compatible and non-partitioned, Still Image 
Capture Devices (SICDs), and 101-key keyboards 
(front   (USB) port only).
 To avoid data corruption or damage to USB memory 
or other devices, turn the system off before 
connecting or removing USB memory or other 
devices.
 The system may not play high bit rate video files from 
a DATA CD smoothly. It is recommended to play 
high bit rate video files using a DATA DVD.
File format Extensions
MPEG-1 Video/PS1)5)
MPEG-2 Video/PS, 
TS1)6)
“.mpg,” “.mpeg,” “.m2ts,” 
“.mts”
DivX
2)“.avi,” “.divx”
MPEG4/AVC1)5)“.mkv,” “.mp4,” “.m4v,” 
“.m2ts,” “.mts”
WMV9
1)5)“.wmv,” “.asf”
AVCHD3)5)
File format Extensions
MP3 (MPEG-1 Audio 
Layer III)“.mp3”
AAC
1)4)5)“.m4a”
WMA9 Standard1)4)“.wma”
LPCM “.wav”
File format Extensions
JPEG “.jpg,” “.jpeg,” “.jpe”
 
						

							70GB
Supported Audio Formats
Audio formats supported by this system are as follows.
a: Supported format.
–: Unsupported format.
Video Output Resolution
Output resolution differs depending on the [Output Video Format] setting in [Screen Settings] 
(page 53).
* Protected contents on DVDs are output at 480p/576p resolution.
When [Output Video Format] is set to [Video]
480i/576i video signals are output from the VIDEO OUT or COMPONENT VIDEO OUT jack, and 
480p/576p video signals are output from the HDMI OUT jack.
Function
Format
LPCM 2ch LPCM 5.1ch, 
LPCM 7.1chDolby Digital Dolby 
TrueHD, 
Dolby Digital 
PlusDTS DTS-ES 
Discrete 6.1, 
DTS-ES 
Matrix 6.1, 
DTS96/24DTS-HD 
High 
Resolution 
AudioDTS-HD 
Master 
Audio
“BD/DVD”aaaaaaaa
“SAT/CABLE”
“TV” 
(DIGITAL IN)a–a–a–––
Resolution 
settingWhen [Output Video Format] is set to 
[HDMI]When [Output Video Format] is set to 
[Component Video]
VIDEO OUT 
jackCOMPONENT 
VIDEO OUT 
jacksHDMI OUT 
jackVIDEO OUT 
jackCOMPONENT 
VIDEO OUT 
jacksHDMI OUT 
jack
480i/576i
480i/576i 480i/576i 480i/576i 480i/576i 480i/576i 480i/576i
480p/576p480i/576i 480p/576p 480p/576p 480i/576i 480p/576p 480p/576p
720p480i/576i 720p* 720p 480i/576i 720p* 720p
1080i480i/576i 1080i* 1080i 480i/576i 1080i* 1080i
1080p480i/576i 1080i* 1080p unselectable unselectable unselectable