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Sony DPP FP95 User Manual

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    							D:\Printer\DPPFP85.95 series\IM\3285420121DPPFP85.95IM_GB\3285420121\3285420121DPPFP8595IM_GB\100C08.fm
    Master: Right
    DPP-FP85/FP95 3-285-420-12 (1)
    71 GB
         Troubleshooting
    Settings
    Even though 
    “Borderless” is 
    selected in the 
    Print setup, the 
    image is printed 
    with borders on 
    both sides. —cWhen you use a device other than the 
    printer to edit or save an image, blank 
    areas around an image are also saved as 
    part of image data. Even if you print such 
    data with “Borderless” setting, you cannot 
    eliminate the borders on both sides of a 
    print. (.page 39)
    The whole area of 
    an image cannot 
    be printed. Did you set “Pattern 1” in 
    the Print setup menu?cYou can print the whole area of an image 
    by selecting “Pattern 1” in the Print setup 
    menu. (.page 39)
    The image is 
    printed at an angle. Is the paper tray inserted 
    properly?cRe-insert the paper tray firmly straight in 
    to the end.
    There are white 
    lines or dots on the 
    printed pictures.—cThe print head or paper path may be 
    soiled. Use the supplied cleaning cartridge 
    and sheet to clean the head and path.
    The picture is too 
    bright, dark, 
    reddish, yellowish, 
    or greenish.—cAdjust the image by pressing MENU 
    button and then selecting Edit- Adjust. 
    (.page 22)
    Red-eye correction 
    does not take 
    effect with AUTO 
    TOUCH-UP 
    button.—cAdjust for the red-eye phenomenon by 
    pressing MENU button and then selecting 
    Edit - Red-eye Correction. (.page 24)
    Red-eye correction 
    does not take 
    effect with “Red-
    eye Correction” 
    menu.—cSet the size of the adjustment frame to be 
    two to seven times as large as the eye. 
    (.page 24)
     Did you enlarge, reduce the 
    size of, rotate, or move an 
    image after red-eye 
    correction?cRed-eye correction may not work properly 
    if other editorial operations such as 
    enlarging, reducing the size of, rotating, or 
    moving an image. Perform these editorial 
    operations first and then perform red-eye 
    correction.
    SymptomCheckCause/Solutions
    The “Borderless” 
    and “Pattern 1/2” 
    setting does not 
    take effect. Are you operating the 
    CreativePrint menu?cIn the CreativePrint menu, templates are 
    used and you cannot select border/
    borderless prints.
    SymptomCheckCause/Solutions
    Continued
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    DPP-FP85/FP95 3-285-420-12 (1)
    72 GB
    Saving or deleting an image
    SymptomCheckCause/Solutions
    You cannot save 
    an image. Is the memory card 
    protected?cUse your digital camera or external device 
    to release the protection and then try 
    saving again.
     Is the write-protect switch of 
    the memory card in the 
    LOCK position?cSlide the write-protect switch to the write 
    enable position.
     Is the memory card full?cDelete unnecessary images 
    (.page 36), or replace it with a new 
    memory card with sufficient free memory 
    space. Save the image again.
    You cannot delete 
    an image. Is the memory card  
    protected?cUse your digital camera or external device 
    to release the protection and try deleting 
    again.
     Is the image DPOF preset?cRelease the DPOF preset with your digital 
    camera.
     Is the write-protect switch of 
    the memory card in the 
    LOCK position?cSlide the write-protect switch to the write 
    enable position. 
     Are you using a “Memory 
    Stick-ROM?”cYou cannot delete an image from or 
    format a “Memory Stick-ROM.”
    An image was 
    deleted 
    accidentally.—cYou cannot recover an image once it is 
    deleted.
    The “Memory 
    Stick” cannot be 
    formatted. Is the write-protect switch of 
    the memory card in the 
    LOCK position?cSlide the write-protect switch to the write 
    enable position.
     Is it a “Memory Stick-
    ROM”?cYou cannot delete an image from or 
    format a “Memory Stick-ROM.”
    The “Memory 
    Stick” was 
    formatted 
    accidentally.—cOnce the “Memory Stick” is formatted, all 
    the data is deleted and cannot be 
    recovered. 
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    DPP-FP85/FP95 3-285-420-12 (1)
    73 GB
         Troubleshooting
    Others
    Connecting with a digital camera or other external device
    SymptomCheckCause/Solutions
    You cannot insert 
    the ink ribbon 
    smoothly.—cIf the ink ribbon does not click into place, 
    remove it and then re-insert it. Only when 
    the ink ribbon is too slack to be loaded, 
    wind the ink ribbon in the direction of the 
    arrow to remove the slack. (.page 9)
    The ink ribbon 
    cannot be 
    removed.—cTurn off the printer using the 1 (on/
    standby) button and then turn it on again. 
    After the motor sound stops, try to remove 
    the ink ribbon. If this does not solve the 
    problem, contact Sony service facilities or 
    your Sony dealer.
    SymptomCheckCause/Solutions
    The PictBridge 
    mark does not 
    appear on the LCD 
    screen of the 
    digital camera. Is the digital camera 
    connected correctly?cConnect the cable correctly.
    1 (on/standby) button 
    turned on?cTurn on the printer using the 1 (on/
    standby) button.
     Does your digital camera 
    support PictBridge?cSee the manual supplied with your 
    camera, or consult the manufacturer.
     Is “Connecting” displayed 
    on the printer LCD screen?cThe message is not displayed while the 
    printer is in the Edit, CreativePrint, or 
    other menu modes. Exit the menu and 
    then connect the cable again.
    cDisconnect the digital camera and the 
    printer and then connect them again. Or 
    turn off and then on the printer and the 
    digital camera.
     Is the USB setting of your 
    camera in PictBridge mode?cSet the USB setting of your camera to the 
    PictBridge mode.
    You connect and 
    disconnect the 
    USB cable, but 
    nothing happens.—cThe printer has developed an over-current 
    error. Unplug the AC power cord of the 
    printer, plug it in again, and then press the 
    1 (on/standby) button to recover from the 
    error.
    Continued
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    DPP-FP85/FP95 3-285-420-12 (1)
    74 GB
    Connecting with a computer
    You cannot stop 
    printing even if 
    you pressed 
    CANCEL.—cThe next print from the one currently 
    printed will be canceled.
    cDepending on the digital camera you use, 
    you cannot cancel printing from the 
    printer. Operate the digital camera to stop 
    printing. Refer to the operating 
    instructions of the digital camera.
    You cannot make 
    Index printing. Is the message “Could not 
    create printing data for some 
    images” displayed?cThe printer cannot print Index print of the 
    DPOF printing. To make Index printing, 
    insert the memory card directly or use an 
    external device (.page 15, 46).
    SymptomCheckCause/Solutions
    The images on the 
    memory card or an 
    external device 
    inserted to the 
    printer are not 
    displayed on the 
    PC.—cThe printer does not provide the function 
    for viewing the memory card, an external 
    device, or an external device images from 
    the computer.
    You lost the 
    supplied CD-ROM 
    and want to obtain 
    a new one.—cPlease download the printer driver from 
    the Customer support home page. Or 
    contact your Sony dealer.
    The printer driver 
    cannot be 
    installed. Are you sure that you have 
    followed the installation 
    procedures correctly?cFollow the procedures in the operating 
    instructions to install the driver 
    (.page 52). If an error occurs, restart 
    your computer and do the installation 
    procedures again.
     Is another application 
    program running?cExit all applications and then install the 
    driver again.
     Did you specify the 
    CD-ROM as the installation 
    CD-ROM correctly?cDouble-click “My Computer” and then 
    the CD-ROM icon in the open window. 
    Follow the procedures in the operating 
    instructions to install the driver.
    —cThe USB driver may not be installed 
    properly. Follow the operating 
    instructions to install the USB driver 
    again.
    SymptomCheckCause/Solutions
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    Master: Right
    DPP-FP85/FP95 3-285-420-12 (1)
    75 GB
         Troubleshooting
    The printer driver 
    cannot be 
    installed. Is there an anti-virus 
    program or other program 
    running on the system?cIf there is an anti-virus program or other 
    program running on the system, exit it and 
    then start installing the driver.
     Did you log on using an 
    Administrator user account?cTo install the driver, log onto Windows 
    using an Administrator user account.
    The printer does 
    not respond to the 
    printing order 
    from the PC.—cIf there is no trouble displayed on the 
    Windows desktop, check the printer’s 
    LCD screen.
    If the printer shows trouble, do the 
    following:
    1. Turn off the 1 (on/standby) button of 
    the printer.
    2. Disconnect the power cable, wait for 5 
    to 10 seconds, and then connect the 
    cable again.
    3. Restart your computer.
    If these do not solve the problem, consult 
    with your Sony dealer or service facilities.
    An image is 
    printed with 
    borders even if I 
    select 
    “Borderless.” Are you using an application 
    software other than Picture 
    Motion Browser?cWhen using an application other than the 
    Picture Motion Browser, an image might 
    be printed with borders even if you select 
    borderless print.
    When you can set border/borderless with 
    an application, set an image to be printed 
    fully in the print range even if it is printed 
    over the range.
    Print quantity 
    specified in the 
    “Pages Per Sheet” 
    in the “Layout” tab 
    of the “Sony DPP-
    FP85/FP95 
    Properties” dialog 
    box does not 
    match the actual 
    print quantity and 
    printed results.—cDepending on the application you use, the 
    print quantity setting of the application 
    you use may have priority over the setting 
    specified in the printer driver dialog box.
    Colors of the 
    printed image 
    from a PC are 
    different from 
    those printed from 
    a memory card.—cSince the process in printing an image 
    from a memory card differs that in 
    printing from a PC, the colors may not be 
    exactly identical.
    SymptomCheckCause/Solutions
    Continued
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    DPP-FP85/FP95 3-285-420-12 (1)
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    An error stating 
    “Error was found 
    while a document 
    is output to the 
    USB device.” is 
    displayed.—cDisconnect the USB cable and then 
    connect it again.
    SymptomCheckCause/Solutions
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    DPP-FP85/FP95 3-285-420-12 (1)
    77 GB
         Troubleshooting
    If paper jams
    1Turn off the power of the printer and 
    then turn it on again.
    Please wait for the print paper to be 
    ejected automatically.
                                  1 (on/standby)
    2Remove the ejected print paper 
    from the printer.
    3Remove the paper tray and ink 
    ribbon from the printer and check to 
    ensure if there is no jammed print 
    paper inside.
    Note
    If you cannot remove the jammed paper, contact your 
    Sony dealer.Print paper
    Check to see 
    if there is 
    jammed 
    paper. If any, 
    remove it.
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    DPP-FP85/FP95 3-285-420-12 (1)
    78 GB
    Cleaning 
    If white lines or period-like dots are printed on 
    the pictures, use the cleaning cartridge and 
    cleaning sheet supplied to clean inside the 
    printer.
    Before you start cleaning the printer, please 
    remove any memory cards, USB memories, or 
    USB cables from the printer.
    1Open the ink ribbon compartment 
    door and if there is an ink ribbon 
    inserted, remove it.
    2Insert the supplied cleaning 
    cartridge into the printer and close 
    the ink ribbon compartment door.
    3Remove the paper tray from the 
    printer. If there is print paper in the 
    tray, remove it.
    4Place the cleaning sheet into the 
    paper tray with the no-imprint side 
    facing up.
    5Set the paper tray into the printer 
    and press PRINT.
    The cleaning cartridge and cleaning sheet 
    will clean inside the printer. After the 
    cleaning is finished, the cleaning sheet is 
    automatically ejected.
    6Remove the cleaning cartridge and 
    sheet from the printer.
    Tip
    Keep the cleaning cartridge and cleaning sheet 
    together for future cleaning. Be careful not to lose 
    them.
    Notes
     If you already enjoy proper printing performances, 
    cleaning will not improve the printed picture 
    quality.
     Do not place the cleaning sheet on top of print 
    paper and carry out cleaning, as this may cause a 
    paper jam or other troubles.
     If a cleaning does not improve printed picture 
    quality, please carry out the cleaning process a 
    couple of times.
     You cannot clean the printer while it is connected 
    to a PC or a PictBridge camera.
    Cleaning sheet
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    							DPP-FP85/FP95 3-285-420-12 (1)
    79 GB
       Additional information
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    Additional information
    Precautions
     Be careful not to set or drop any heavy 
    objects on the power cord, or to damage the 
    power cord in any way. Never operate this 
    printer with a damaged power cord.
     Should any solid object or liquid fall into the 
    cabinet, unplug the printer and have it 
    checked by qualified personnel before 
    operating it any further.
     Never disassemble the printer.
     To disconnect the power cord, pull it out by 
    the plug. Never pull the power cord itself.
     When the printer is not going to be used for 
    an extended period of time, disconnect the 
    power cord from the wall outlet.
     Do not handle the printer roughly.
     To reduce the risk of electrical shock, always 
    unplug the printer from the electrical outlet 
    before cleaning and servicing the printer.
     Avoid placing the printer in a location 
    subject to:
    –vibration
    – humidity
    – excessive dust
    – direct sunlight
    – extremely high or low temperatures
     Do not use electrical equipment near the 
    printer. The printer will not work properly in 
    electromagnetic fields.
     Do not place heavy objects on the printer.
     Leave enough room around the printer so 
    that the ventilation holes are not blocked. 
    Blocking these holes may cause internal heat 
    build-up.
    On the AC adaptor
     Be sure to use the AC adaptor supplied with 
    the printer. Do not use other AC adaptors, as 
    this may cause a malfunction.
     Do not use the supplied AC adaptor for other 
    devices.
     In case the cord of the AC adaptor is 
    damaged, do not use it any longer, as this 
    may be dangerous.
    On moisture condensation
    If the printer is brought directly from a cold 
    location to a warm location or placed in an 
    extremely warm or humid room, moisture may 
    condense inside the unit. In such cases the 
    printer will probably not work properly and 
    may even develop a fault if you persist in using 
    it. If moisture condensation occurs, unplug the 
    AC power cord of the printer and do not use the 
    printer for at least one hour.
    On transport
    When you transport the printer, remove the ink 
    ribbon, paper tray, AC adaptor, the memory 
    card, or an external device from the printer and 
    put the printer and its peripherals in the original 
    box with the protective packaging.
    If you no longer have the original box and 
    packing parts, use similar packing material so 
    that the printer will not be damaged while 
    being transported.
    On safety
    On installation
    Continued
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    Clean the cabinet, panel and controls with a 
    soft dry cloth, or a soft cloth lightly moistened 
    with a mild detergent solution. Do not use any 
    type of solvent, such as alcohol or benzine, 
    which may damage the finish.
    When duplicating documents with the printer, 
    pay special attention to the following:
     Duplication of banknotes, coins, or securities 
    is against the law.
     Duplication of blank certificates, licenses, 
    passports, private securities, or unused postal 
    stamps is also against the law.
     TV programs, films, video tapes, others’ 
    portraits of other people or other materials 
    may be copyrighted. Unauthorized video 
    printing of such materials may infringe the 
    provisions of the copyright law.
    About the Memory Cards
    Types of “Memory Stick” that 
    the printer can use
    With the printer, you can use the following 
    types of “Memory Stick.”*1
    *1The printer supports FAT32. The printer has been 
    demonstrated as operable with a “Memory Stick” 
    with a capacity of 8GB or less manufactured by 
    Sony Corporation. However, we do not guarantee 
    the operations of all the “Memory Stick” media.
    *2The printer is equipped with a slot compatible with 
    both standard-size and Duo-size media. Without a 
    Memory Stick Duo adaptor, you can use both a  
    standard-size “Memory Stick” and the compact-
    size “Memory Stick Duo.”
    *3When using the “Memory Stick Micro” with the 
    printer, always insert it into an M2 adaptor.
    *4“M2” is an abbreviation for “Memory Stick 
    Micro.”  In this section, “M2” is used to describe 
    “Memory Stick Micro.” 
    *5Data reading/recording that requires “MagicGate” 
    copyright protection cannot be performed. 
    “MagicGate” is the general name of a copyright 
    protection technology developed by Sony using 
    authentication and encryption.
    On cleaning
    On restrictions on duplication
    “Memory Stick”
    Type of “Memory 
    Stick”Displaying/
    PrintingDeleting/
    Saving/
    Formatting
    “Memory Stick”
    *2
    (Not compatible 
    with “MagicGate”)OK OK
    “Memory Stick”
    *2
    (“MagicGate” 
    Compatible)OK
    *5OK*5
    “MagicGate 
    Memory Stick”*2OK*5OK*5
    “Memory Stick 
    PRO-HG”*2OK*5*6OK*5*6
    “Memory Stick 
    PRO”*2OK*5OK*5
    “Memory Stick 
    Micro”*3(“M2”*4)OK
    *5OK*5
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