Sony DPP FP97 User Manual

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     Troubleshooting
Saving or deleting an image
SymptomCheckCause/Solutions
You cannot save 
an image. Is the memory card 
protected?cUse your digital camera or external device 
to release the protection and then try 
saving again.
 Is the write-protect switch of 
the memory card in the 
LOCK position?cSlide the write-protect switch to the write 
enable position.
 Is the memory card full?cDelete unnecessary images 
(.page 38), or replace it with a new 
memory card with sufficient free memory 
space. Save the image again.
You cannot delete 
an image. Is the memory card  
protected?cUse your digital camera or external device 
to release the protection and try deleting 
again.
 Is the image DPOF preset?cRelease the DPOF preset with your digital 
camera.
 Is the image protected?cDisplay the image preview view, and 
check the detailed information display 
(.page 14). An image with   
(protect indication) is for read-only and 
cannot be deleted from the printer.
 Is the write-protect switch of 
the memory card in the 
LOCK position?cSlide the write-protect switch to the write 
enable position. 
 Are you using a “Memory 
Stick-ROM?”cYou cannot delete an image from or 
format a “Memory Stick-ROM.”
An image was 
deleted 
accidentally.—cYou cannot recover an image once it is 
deleted.
The “Memory 
Stick” media 
cannot be 
formatted. Is the write-protect switch of 
the memory card in the 
LOCK position?cSlide the write-protect switch to the write 
enable position.
 Is it a “Memory Stick-
ROM”?cYou cannot delete an image from or 
format a “Memory Stick-ROM.”
The “Memory 
Stick” media was 
formatted 
accidentally.—cOnce the “Memory Stick” media is 
formatted, all the data is deleted and 
cannot be recovered. 
Continued
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Connecting with a digital camera or other external device
SymptomCheckCause/Solutions
The PictBridge 
mark does not 
appear on the LCD 
screen of the 
digital camera. Is the digital camera 
connected correctly?cConnect the cable correctly.
1 (on/standby) button 
turned on?cTurn on the printer using the 1 (on/
standby) button.
 Does your digital camera 
support PictBridge?cRefer to the manual supplied with your 
camera, or consult the manufacturer.
 Is “Connecting” displayed 
on the printer LCD screen?cThe message is not displayed while the 
printer is in the Edit, CreativePrint, or 
other menu modes. Exit the menu and 
then connect the cable again.
cDisconnect the digital camera and the 
printer and then connect them again. Or 
turn off and then on the printer and the 
digital camera.
 Is the USB setting of your 
camera in PictBridge mode?cSet the USB setting of your camera to the 
PictBridge mode.
You connect and 
disconnect the 
USB cable, but 
nothing happens.—cThe printer has developed an over-current 
error. Unplug the AC power cord of the 
printer, plug it in again, and then press the 
1 (on/standby) button to recover from the 
error.
You cannot stop 
printing even if 
you pressed 
CANCEL.—cThe next print from the one currently 
printed will be canceled.
cDepending on the digital camera you use, 
you cannot cancel printing from the 
printer. Operate the digital camera to stop 
printing. Refer to the operating 
instructions of the digital camera.
You cannot make 
index printing. Is the message “Could not 
create printing data for some 
images.” displayed?cThe printer cannot print index print of the 
DPOF printing. To make index printing, 
insert the memory card directly or use an 
external device (.page 16, 48).
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     Troubleshooting
Connecting with a computer
SymptomCheckCause/Solutions
The images on the 
memory card and 
an external device 
inserted to the 
printer are not 
displayed on the 
PC.—cThe printer does not provide the function 
for viewing the memory card or an 
external device images from the 
computer.
You lost the 
supplied CD-ROM 
and want to obtain 
a new one.—cPlease download the printer driver from 
the Customer support home page. Or 
contact your Sony dealer.
The printer driver 
cannot be 
installed. Are you sure that you have 
followed the installation 
procedures correctly?cFollow the procedures in the operating 
instructions to install the driver 
(.page 53). If an error occurs, restart 
your computer and do the installation 
procedures again.
 Is another application 
program running?cExit all applications and then install the 
driver again.
 Did you specify the 
CD-ROM as the installation 
CD-ROM correctly?cDouble-click “My Computer” and then 
the CD-ROM icon in the open window. 
Follow the procedures in the operating 
instructions to install the driver.
—cThe USB driver may not be installed 
properly. Follow the operating 
instructions to install the USB driver 
again.
 Is there an anti-virus 
program or other program 
running on the system?cIf there is an anti-virus program or other 
program running on the system, exit it and 
then start installing the driver.
 Did you log on using an 
Administrator user account?cTo install the driver, log onto Windows 
using an Administrator user account.
Continued
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The printer does 
not respond to the 
printing order 
from the PC.—cIf there is no trouble displayed on the 
Windows desktop, check the printer’s 
LCD screen.
If the printer shows trouble, do the 
following:
1. Turn off the 1 (on/standby) button of 
the printer.
2. Disconnect the power cable, wait for 5 
to 10 seconds, and then connect the 
cable again.
3. Restart your computer.
If these do not solve the problem, consult 
with your Sony dealer or service facilities.
An image is 
printed with 
borders even if I 
select 
“Borderless.” Are you using an application 
software other than PMB?cWhen using an application other than the 
PMB, an image might be printed with 
borders even if you select borderless print.
When you can set border/borderless with 
an application, set an image to be printed 
fully in the print range even if it is printed 
over the range.
Print quantity 
specified in the 
“Pages Per Sheet” 
in the “Layout” tab 
of the “Sony DPP-
FP97 Properties” 
dialog box does 
not match the 
actual print 
quantity and 
printed results.—cDepending on the application you use, the 
print quantity setting of the application 
you use may have priority over the setting 
specified in the printer driver dialog box.
Colors of the 
printed image 
from a PC are 
different from 
those printed from 
a memory card.—cSince the process in printing an image 
from a memory card differs that in 
printing from a PC, the colors may not be 
exactly identical.
An error stating 
“Error was found 
while a document 
is output to the 
USB device.” is 
displayed.—cDisconnect the USB cable and then 
connect it again.
SymptomCheckCause/Solutions
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     Troubleshooting
Others
SymptomCheckCause/Solutions
You cannot insert 
the ink ribbon 
smoothly.—cIf the ink ribbon does not click into place, 
remove it and then re-insert it. Only when 
the ink ribbon is too slack to be loaded, 
remove the slack. (.pages 9, 10)
The ink ribbon 
cannot be 
removed.—cTurn off the printer using the 1 (on/
standby) button and then turn it on again. 
After the motor sound stops, try to remove 
the ink ribbon. If this does not solve the 
problem, contact Sony service facilities or 
your Sony dealer.
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If paper jams
1Turn off the power of the printer and 
then turn it on again.
Please wait for the print paper to be 
ejected automatically.
                              1 (on/standby)
2Remove the ejected print paper 
from the printer.
3Remove the paper tray and ink 
ribbon from the printer and check to 
ensure if there is no jammed print 
paper inside.
Note
If you cannot remove the jammed paper, contact your 
Sony dealer.Print paper
Check to see 
if there is 
jammed 
paper. If any, 
remove it.
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     Troubleshooting
Cleaning 
If white lines or period-like dots are printed on 
the pictures, the thermal transfer head may be 
soiled with the dust accumulated inside the 
printer. 
Clean inside the printer using the supplied 
cleaning cartridge and sheet.
Before you start cleaning the printer, please 
remove any memory cards, USB memories, or 
USB cables from the printer.
1Open the ink ribbon compartment 
door and if there is an ink ribbon 
inserted, remove it.
2Insert the supplied cleaning 
cartridge into the printer and close 
the ink ribbon compartment door.
3Remove the paper tray from the 
printer. If there is print paper in the 
tray, remove it.
4Place the cleaning sheet into the 
paper tray with the no-imprint side 
facing up.
5Set the paper tray into the printer 
and press PRINT.
The cleaning cartridge and cleaning sheet 
will clean inside the printer. After the 
cleaning is finished, the cleaning sheet is 
automatically ejected.
6Remove the cleaning cartridge and 
sheet from the printer.
Tip
Keep the cleaning cartridge and cleaning sheet 
together for future cleaning. Be careful not to lose 
them.
Notes
 If you already enjoy proper printing performances, 
cleaning will not improve the printed picture 
quality.
 Do not place the cleaning sheet on top of print 
paper and carry out cleaning, as this may cause a 
paper jam or other troubles.
 If a cleaning does not improve printed picture 
quality, please carry out the cleaning process a 
couple of times.
 You cannot clean the printer while it is connected 
to a PC or a PictBridge camera.
Cleaning sheet
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Additional information
Precautions
 Be careful not to set or drop any heavy 
objects on the power cord, or to damage the 
power cord in any way. Never operate this 
printer with a damaged power cord.
 Should any solid object or liquid fall into the 
cabinet, unplug the printer and have it 
checked by qualified personnel before 
operating it any further.
 Never disassemble the printer.
 To disconnect the power cord, pull it out by 
the plug. Never pull the power cord itself.
 When the printer is not going to be used for 
an extended period of time, disconnect the 
power cord from the wall outlet.
 Do not handle the printer roughly.
 To reduce the risk of electrical shock, always 
unplug the printer from the electrical outlet 
before cleaning and servicing the printer.
 Avoid placing the printer in a location 
subject to:
– vibration
–humidity
– excessive dust
– direct sunlight
– extremely high or low temperatures
 Do not use electrical equipment near the 
printer. The printer will not work properly in 
electromagnetic fields.
 Do not place heavy objects on the printer.
 Leave enough room around the printer so 
that the ventilation holes are not blocked. 
Blocking these holes may cause internal heat 
build-up.
On the AC adaptor
 Be sure to use the AC adaptor supplied with 
the printer. Do not use other AC adaptors, as 
this may cause a malfunction.
 Do not use the supplied AC adaptor for other 
devices.
 In case the cord of the AC adaptor is 
damaged, do not use it any longer, as this 
may be dangerous.
On moisture condensation
If the printer is brought directly from a cold 
location to a warm location or placed in an 
extremely warm or humid room, moisture may 
condense inside the unit. In such cases the 
printer will probably not work properly and 
may even develop a fault if you persist in using 
it. If moisture condensation occurs, unplug the 
AC power cord of the printer and do not use the 
printer for at least one hour.
On transport
When you transport the printer, remove the ink 
ribbon, paper tray, AC adaptor, the memory 
card, or an external device from the printer and 
put the printer and its peripherals in the original 
box with the protective packaging.
If you no longer have the original box and 
packing parts, use similar packing material so 
that the printer will not be damaged while 
being transported.
On safety
On installation
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   Additional information
Clean the cabinet, panel and controls with a 
soft dry cloth, or a soft cloth lightly moistened 
with a mild detergent solution. Do not use any 
type of solvent, such as alcohol or benzine, 
which may damage the finish.
When duplicating documents with the printer, 
pay special attention to the following:
 Duplication of banknotes, coins, or securities 
is against the law.
 Duplication of blank certificates, licenses, 
passports, private securities, or unused postal 
stamps is also against the law.
 TV programs, films, video tapes, others’ 
portraits of other people or other materials 
may be copyrighted. Unauthorized video 
printing of such materials may infringe the 
provisions of the copyright law.
Formatting of the printer may not erase the data 
in the internal memory completely. When you 
dispose of the printer, we recommend that you 
physically destroy the printer. 
About the Memory Cards
Types of “Memory Stick” media 
that the printer can use
With the printer, you can use the following 
types of “Memory Stick” media.*1
*1The printer supports FAT32. The printer has been 
demonstrated as operable with a “Memory Stick” 
media with a capacity of 16GB or less 
manufactured by Sony Corporation. However, we 
do not guarantee the operations of all the “Memory 
Stick” media.
*2The printer is equipped with a slot compatible with 
both standard-size and Duo-size media. Without a 
“Memory Stick Duo” media adaptor, you can use 
both a  standard-size “Memory Stick” media and 
the compact-size “Memory Stick Duo” media.
*3When using the “Memory Stick Micro” media with 
the printer, always insert it into an M2 adaptor.
*4“M2” is an abbreviation for “Memory Stick 
Micro” media.  In this section, “M2” is used to 
describe “Memory Stick Micro” media. 
*5Data reading/recording that requires “MagicGate” 
copyright protection cannot be performed. 
“MagicGate” is the general name of a copyright 
On cleaning
On restrictions on duplication
When disposing of the printer
“Memory Stick” media
Type of “Memory Stick” 
mediaDisplaying/
Printing/Deleting/
Saving/Formatting
“Memory Stick” media
*2
(Not compatible with 
“MagicGate”)OK
“Memory Stick” media
*2
(“MagicGate” 
Compatible)OK
*5
“MagicGate Memory 
Stick” media*2OK*5
“Memory Stick PRO” 
media*2OK*5
“Memory Stick PRO-HG” 
media*2OK*5*6
“Memory Stick Micro” 
media*3(“M2”*4)OK
*5
Continued
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protection technology developed by Sony using 
authentication and encryption.
*6The printer does not support 8 bit parallel data 
transfer.
Notes on use
 Do not insert more than one “Memory Stick” 
media at the same time, which may cause 
trouble with the printer.
 If you insert a “Memory Stick Micro” media 
into the printer without an M2 adaptor, you 
may be unable to remove the “Memory Stick 
Micro” media.
 If you insert the “Memory Stick Micro” 
media into an M2 adaptor, and insert the M2 
adaptor into a “Memory Stick Duo” media 
adaptor, the printer may not operate 
properly.
 When you format a “Memory Stick” media,  
use the format function of the printer or your 
digital camera. If you format a “Memory 
Stick” media with your computer, images 
may not be displayed properly.
 When you format a “Memory Stick” media,  
all the data including the protected image 
files will be erased. To avoid erasing 
important data by accident, make sure to 
check the contents of the “Memory Stick” 
media before formatting.
 You cannot record, edit or delete data if you 
slide the write-protect switch to LOCK. Do not attach any other material than the 
supplied label on the labelling position. 
When you attach the supplied label, be sure 
to attach it to the labelling position. Be 
careful that the label does not stick out.
The SD memory Card/xD-Picture Card dual-
format slot of the printer allows you to use the 
following:
 SD memory Card
*1
 miniSD memory Card, microSD memory 
Card
 (An adaptor is necessary.)
*2
 SDHC memory card*3
 MMC standard memory card*4
We do not guarantee proper operations for all 
types of SD memory Cards and MMC standard 
memory cards.
*1The printer has been demonstrated as operable 
with an SD memory Card with a capacity of 2 GB 
or smaller.
*2Some commercially available card adaptors have 
projected terminals on the rear. This type of 
adaptor may not work properly with the printer.
*3The printer has been demonstrated as operable 
with an SDHC memory card with a capacity of 32 
GB or less.
*4The printer has been demonstrated as operable 
with an MMC standard memory card with a 
capacity of 2 GB or less.
Notes on use
Data reading/recording that requires copyright 
protection cannot be performed. 
SD memory Card
Terminals
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