Sony Playstation 2 Instruction Manual

							51Troubleshooting
Additional information
Picture noise appears on the TV screen.
,Check that the disc is clean and does not have any scratches. If the disc is dirty, 
clean it ( page 5).
,If you move the console from a cold to a warm location, allow the console to 
adjust to room temperature before use.
,If moisture condensation occurs, remove the disc and do not use the console for 
several hours until the condensation evaporates ( page 6).
,For some output connectors on a TV, the component video out setting needs to 
be set. Check that the correct settings have been made ( page 38).
,Some PlayStation
® format software titles may not perform properly on the 
PlayStation®2 console. For more information, call the PlayStation® service line 
at the number listed on your guarantee card for assistance.
,Some TVs may experience a bouncing effect in their pictures when using the 
PlayStation
®2 console. If this happens, connect the console to another TV.
The disc could not be read is displayed on the screen.
,Check that the disc is placed in the console with the label side facing up 
( page 15).
,Check that the disc is clean and does not have any scratches. If the disc is dirty, 
clean it ( page 5).
There is no picture or picture noise appears when playing a DVD.
,When playing a DVD, connect the console to the TV directly ( page 10). If 
the video signal from the console is coming through a VCR to the TV, copy 
protection on some DVDs may affect picture quality.
,If the console is connected to a TV or cable* that does not support progressive 
scan (480p), no image will be displayed when you set Progressive to On in 
the Control Panel. Clear the Progressive setting ( pages 30, 40). If picture 
noise appears when using a TV that supports progressive scan (480p), also clear 
the Progressive setting.
* The Component AV Cable (sold separately) is compatible with progressive 
scan.
,A DVD-R or DVD-RW disc that is not finalised cannot be played on the 
PlayStation
®2 console.
,Content of a video recorded on CPRM-compatible DVD-R or CPRM-compatible 
DVD-RW discs cannot be played on the PlayStation
®2 console.,See also There is no picture on the TV screen and Picture noise 
appears on the TV screen.
The aspect ratio does not change even when playing the DVD with the 
aspect ratio setting adjusted and/or playing 16:9 pictures of a DVD.
,Depending on the DVD, the aspect ratio cannot be changed.
,Check that the console is connected to the TV directly. If there is a selector or 
receiver (AV amplifier) connected between the console and TV, depending on 
the type of device connected, the aspect ratio cannot be changed.
,Depending on the TV, the aspect ratio cannot be changed.
The size of the video image and the TV screen do not match.
,Set the aspect ratio to match your TV screen ( page 37). If changing the 
setting does not work, try adjusting the aspect ratio of your TV. Refer to the 
instructions supplied with your TV for details.
There is no sound.
,Switch the input mode of the TV (or VCR) as appropriate for the connector in 
use on the console.
,Check that the TV volume is not set to mute. Also check that the TV volume 
level is set properly.
,If the console is connected to an audio device, check the settings on the 
connected device. Refer to the instructions supplied with the device for details.
,Try using another compatible AV Cable ( page 9). There may be a problem 
with the AV Cable in use.
,Some PlayStation
®2 format software titles do not support audio output from the 
DIGITAL OUT (OPTICAL) connector. Connect the console to the audio device 
using an analog AV Cable, such as the supplied AV Cable ( page 9).
Sound 
						

							52Troubleshooting
Sound quality is poor.
,Check that the disc is clean and does not have any scratches. If the disc is dirty, 
clean it ( page 5).
,If you move the console from a cold to a warm location, allow the console to 
adjust to room temperature before use.
,If moisture condensation occurs, remove the disc and do not use the console for 
several hours until the condensation evaporates ( page 6).
,Some PlayStation
® format software titles may not perform properly on the 
PlayStation®2 console. For more information, contact the appropriate 
PlayStation® customer service helpline which can be found within every 
PlayStation® and PlayStation®2 format software manual.
There is no sound or the sound quality from the digital audio equipment 
is poor.
,Check that the disc is clean and does not have any scratches. If the disc is dirty, 
clean it ( page 5).
,Set Digital Out (Optical) to On in the System Configuration menu 
(page37).
,If playing a DTS audio track using an audio device with a built-in DTS decoder, 
check that the settings are correct ( pages 33, 37). If the console is connected 
to an audio device without a built-in DTS decoder, select tracks other than DTS 
audio tracks to play.
,Some PlayStation
®2 format software titles do not support audio output from the 
DIGITAL OUT (OPTICAL) connector. Connect the console to the audio device 
using an analog AV Cable, such as the supplied AV Cable ( page 9).
,See also There is no sound and Sound quality is poor.
Surround effect is not present when playing a DVD with a Dolby Digital 
audio track.
,Check that the console is connected to an audio device with a built-in Dolby 
Digital decoder using an optical digital cable.
,Check that the settings of the audio device are correct. Refer to the instructions 
supplied with the device for details.
,Set Dolby Digital to On in Audio Digital Out ( page 33).
,For some DVDs with a Dolby Digital audio track, the output signal may not 
comprise the entire 5.1 channel range.
The controller does not function.
,If the software title is compatible only with the Analog Controller 
(DUALSHOCK
®2), it will not work properly with the Analog Controller 
(DUALSHOCK®). Use a controller that is appropriate for the software title. 
Refer to the instructions supplied with the software for details.
,Check that the controller is set to the appropriate mode for the software. Refer to 
the instructions supplied with the software for details.
,Try using another controller that is compatible with the PlayStation
®2 console. 
There may be a problem with the controller in use.
The console does not recognise the Memory Card. Data cannot be 
saved or copied to the Memory Card.
,Check that the Memory Card is compatible with the software in use 
(page18).
,Check that the Memory Card is inserted securely ( page 19).
,Check that you are saving the data correctly. Refer to the instructions supplied 
with the software for details. 
,Data cannot be saved if there is not enough free space on the Memory Card.
,Try using another Memory Card. There may be a problem with the Memory Card 
in use.
Data saved on a Memory Card is corrupted.
,While saving, loading, copying or deleting data, do not attempt any of the 
following. Doing so may damage the data.
 Do not remove the Memory Card or the controller.
 Do not open the disc cover.
 Do not reset the console.
 Do not turn off the console.
,Corrupted data can be deleted in the Browser menu ( page 19).
Operation 
						

							53Troubleshooting
Additional information
The console does not function properly.
,Static electricity and other similar occurrences may affect the consoles 
operation. Turn off the console and unplug it from the electrical outlet. Then, 
replug and turn on the console by pressing the @/1/RESET button.
The @/1 indicator flashes in red and the console does not work.
,Do not use the console until the flashing stops. Placing the console in an 
extremely hot location or blocking the consoles vents raises the internal 
temperature of the console, thereby preventing proper operation.
The console makes noise or shakes.
,Because PlayStation
®2 format software titles load at a higher speed than 
PlayStation® format software titles, the noise or vibration may be greater.
The DVD does not play.
,Check that the DVD has the correct region code. Also check that the broadcast 
signal of the disc is compatible with the console ( page 45).
,The Parental Control feature may be set on the disc. Follow the on-screen 
instructions and temporarily raise the level of Parental Control ( page 32).
You forget your password.
,You can clear the password using the following procedure:
1Start a DVD, and then stop playback.
Clear Resume Play ( page 24). Use a DVD without the Parental Control 
feature.
2At the Control Panel, select   and then press the   button 
( page 22).
3Select Parental Control, and then press the   button.
The screen to enter a password is displayed. If the screen to register a 
password is displayed, no password had been registered before. In this case, 
register a new password.
4Press the SELECT button.
The screen to clear the password is displayed.
5Enter the number 7444.
The registered password is cleared, and the screen for registering a password 
is displayed. Enter a new password ( page 31).
Some functions are not available.
,Depending on the DVD, some functions may not be available:
 Stop, Search, Slow, Program Play, Shuffle Play or Repeat Play may be 
prohibited.
 The audio language cannot be changed on discs that do not have multiple audio 
tracks. Also, some DVDs do not allow the audio language to be changed.
 If multilingual subtitles are not recorded on the DVD, you cannot change the 
language for the subtitles. It may not be possible to change the subtitle 
language or turn the subtitles off.
 If multiple angles are not recorded on the DVD, you cannot change the viewing 
angles. Changing the viewing angles may be prohibited.
 You can only select   when playing a DVD-RW disc (VR mode). 
Check whether a DVD-RW disc (VR mode) is inserted in the console.
Some DVD settings cannot be changed.
,Some settings cannot be changed during playback or Resume Play ( page 28). 
Stop playback completely or clear Resume Play ( page 24) before attempting 
to adjust the settings.
Connection to the network cannot be established.
,Check that the network settings are correct. Refer to the instructions supplied 
with the software or the information from your Internet service provider and 
adjust the settings accordingly.
,The network is busy. Wait a few minutes, and then try to access the network 
again.
,Check that the network cable is properly connected ( page 43).
,Check that you are using the correct type of network cable.
,Check that the network settings or connections of the network device are correct. 
Refer to the instructions supplied with the network device for details.
Network 
						

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