Sony RX100 User Guide

							Shoot  the subject  at  a distance closer  than  the flash  range using the flash.
Light  the room  and  shoot  the subject.
Correct  the image using “PlayMemories  Home.”  [Details]
Dots appear and  remain on the screen.
This is not a malfunction. These  dots are  not recorded.
Cannot shoot images in succession.
The memory  card  is full. Delete unnecessary  images.  [Details] [Details]
The battery level is low.  Insert  a charged  battery pack.
The  same  image is shot several times.
Set  [Drive  Mode]  to  [Single Shooting].  [Details]
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							Cyber-shot User GuidePrint
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Before  Use
Shooting
Viewing
Using MENU  items (Shooting)
Using MENU  items (Viewing)
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions/About  this camera
  Contents  list
Top page > Troubleshooting > Troubleshooting > Viewing  images
Viewing images
Cannot play  back images.
Make  sure  that  the memory  card  is fully  inserted into  the camera.
The folder/file name  has  been changed  on  your  computer.
No  guarantees  are  made  for  playing  back, on  this camera,  files  containing images which were
processed  on  a computer  or images which were  shot using other  cameras.
The camera  is in  USB mode.  Disconnect  the USB connection.  [Details]
Use  “PlayMemories  Home”  to  play  images stored  on  a PC with  this camera.  Use  the application
bundled with  the Mac to  play  back  the images.
The  date and  time are not  displayed.
The screen  display  is set  to  display  images only.  Press  (Display  Contents)  on  the control
wheel  to  display  information. [Details]
The  image does  not  appear on the TV.
For viewing  movies,  the camera  and  television  must  use  the same  color  television  system.  [Details]
Check  whether the connection  is correct.  [Details]
The  3D images do not  appear on the TV even though  the camera is in [3D Viewing]
mode.
Check  that  the TV  is set  to  display  3D  images.
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							Cyber-shot User GuidePrint
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Before  Use
Shooting
Viewing
Using MENU  items (Shooting)
Using MENU  items (Viewing)
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions/About  this camera
  Contents  list
Top page > Troubleshooting > Troubleshooting > Computers
Computers
Your computer  does  not  recognize the camera.
Set  [USB  Connection]  to  [Mass  Storage]. [Details]
Use  the micro  USB cable (supplied).
Disconnect  the USB cable from both  the computer  and  the camera,  and  connect  it again  firmly.
Disconnect  all  equipment  other  than  the camera,  the keyboard  and  the mouse  from the USB
connectors of  your  computer.
Connect the camera  directly  to  your  computer  without  passing  through a USB hub  or other  device.
Set  [USB  Power  Supply]  to  [Off].  Your  computer  may recognize  the camera.
Cannot import images.
Connect the camera  and  your  computer  correctly  making a USB connection.  [Details]
When  you  shoot  images with  a memory  card  formatted by a computer,  you  may not be  able to  import
the images to  a computer.  Shoot  using a memory  card  formatted by the camera.  [Details]
After  making a  USB connection, “PlayMemories Home” does  not  start  automatically.
Make  the USB connection  after  the computer  is turned  on.
Cannot play  back images on your  computer.
If you  are  using “PlayMemories  Home”,  refer to  “PlayMemories  Home  Help Guide.”  [Details]
Consult the computer  or software  manufacturer.
The  image and  sound are interrupted by  noise when  you  view  a  movie on a  computer.
You  are  playing  back  the movie  directly  from the memory  card. Import  the movie  to  your  computer
using “PlayMemories  Home”  and  play  it back. [Details]
Images exported from a  computer  cannot be  viewed on the camera.
Use  “PlayMemories  Home”  to  copy  images stored  on  a PC into  this camera  and  view  them on  the
camera.
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Copyright  2012 Sony  Corporation
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							Cyber-shot User GuidePrint
Search
Before  Use
Shooting
Viewing
Using MENU  items (Shooting)
Using MENU  items (Viewing)
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions/About  this camera
  Contents  list
Top page > Troubleshooting > Troubleshooting > Memory  card
Memory card
Cannot insert a  memory card.
Insert  the memory  card  in  the correct direction.
You have formatted a  memory card by  mistake.
All  the data  on  the memory  card  is deleted  by formatting. You  cannot  restore  it.
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							Cyber-shot User GuidePrint
Search
Before  Use
Shooting
Viewing
Using MENU  items (Shooting)
Using MENU  items (Viewing)
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions/About  this camera
  Contents  list
Top page > Troubleshooting > Troubleshooting > Printing
Printing
Images are printed  with both  edges cut off.
Depending  on  your  printer,  all  the edges of  the image may be  cut  off. Especially  when you  print  an
image shot with  the image size  set  to  [16:9],  the lateral end  of  the image may be  cut  off.
When  printing  images using your  printer,  cancel the trimming  or borderless  settings. Consult the
printer  manufacturer as to  whether the printer  provides  these  functions  or not.
When  having  images printed at  a digital  print  shop,  ask the shop  whether they can  print  the images
without  cutting  off  both  edges.
Cannot print images with the date.
Select  MENU    5  [Write  Date]  [On] to  insert  a date  on  the image.  Make  sure  that  once
the date  is inserted,  you  cannot  remove  that  date  from the image.
Using “PlayMemories  Home”,  you  can  insert  the date  on  still  images that  have  been recorded  without
a date. [Details]
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							Cyber-shot User GuidePrint
Search
Before  Use
Shooting
Viewing
Using MENU  items (Shooting)
Using MENU  items (Viewing)
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions/About  this camera
  Contents  list
Top page > Troubleshooting > Troubleshooting > Others
Others
The  lens  gets fogged.
Moisture  condensation  has  occurred.  Turn off  the camera  and  leave it for  about  an  hour  before  using
it.
The  camera stops with the lens  portion extended.
Do  not attempt  to  force lens  that  has  stopped moving.
Insert  a charged  battery pack, then  turn the camera  on  again.
The  camera turns off with the lens  portion extended.
The battery pack  is discharged.  Replace  it with  a charged  battery pack, then  turn the camera  on
again.
Do  not attempt  to  force a lens  that  has  stopped moving.
The  camera becomes warm when  you  use it for  a  long time.
This is not a malfunction.
The  Clock Set  screen appears when  you  turn  on the camera.
Set  the date  and  time again. [Details]
The internal  rechargeable  backup battery has  discharged.  Insert  a charged  battery,  and  set  aside for
24  hours  or more  with  the power left  off.
The  date or time is incorrect.
[Area Setting] is set  to  a different  location  than  your  current  location. Change  the setting  by MENU
  1  [Area Setting].
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							Cyber-shot User GuidePrint
Search
Before  Use
Shooting
Viewing
Using MENU  items (Shooting)
Using MENU  items (Viewing)
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions/About  this camera
  Contents  list
Top page > Troubleshooting > Warning indicators  and  messages > Self-diagnosis display
Self-diagnosis  display
If a code  starting  with  a letter of  the alphabet  appears, the self-diagnosis function  on  the camera  is
working. The last two digits  (indicated  by 
) will differ depending  on  the state  of  the camera.
If you  cannot  solve  the problem  even  after  trying  the following corrective  actions  a few times,  the camera
may need repair.
Contact  your  Sony  dealer  or local authorized  Sony  service  facility.
C:32: 
E:95:
There  is trouble with  the camera’s hardware.  Turn the power off  and  on  again.
C:13:
The camera  cannot  read  or write  data  on  the memory  card. Try  turning off  and  on  the camera  again,
or taking  out and  inserting  the memory  card  several times.
An unformatted  memory  card  is inserted.  Format  the memory  card. [Details]
The inserted memory  card  cannot  be  used  with  the camera,  or the data  is damaged.  Insert  a new
memory  card.
E:61: 
E:62:
 
E:91:
A  camera  malfunction  has  occurred.  Initialize  the camera,  then  turn the power on  again. [Details]
E:94:
There  is a malfunction  when writing or deleting  data. Repair  is required.  Contact  your  Sony  dealer  or
local authorized  Sony  service  facility. Be prepared  to  give  all  numbers in  the error  code  beginning
from the E.
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							Cyber-shot User GuidePrint
Search
Before  Use
Shooting
Viewing
Using MENU  items (Shooting)
Using MENU  items (Viewing)
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions/About  this camera
  Contents  list
Top page > Troubleshooting > Warning indicators  and  messages > Messages
Messages
If the following messages appear, follow the instructions.
Set  Area/Date/Time.
Set  the area,  date, and  time.  If you  have  not used  the camera  for  a long time,  charge the internal
rechargeable  battery.  [Details]
Unable  to  use memory card.  Format ?
The memory  card  was  formatted on  a computer  and  the file  format  was  modified.
Select  [Enter], then  format  the memory  card. You  can  use  the memory  card  again; however, all
previous  data  on  the memory  card  will be  erased.  It may take some  time to  finish  formatting.
If the message appears  again  after  formatting, use  a different  memory  card.
Memory Card Error
The inserted memory  card  cannot  be  used  in  the camera.  [Details]
Formatting  failed.  Format  the memory  card  again. [Details]
Reinsert  memory card.
The inserted memory  card  cannot  be  used  in  the camera.  [Details]
The memory  card  is damaged.
The terminal section  of  the memory  card  is dirty.
Memory card locked.
You  are  using a memory  card  with  a write -protect switch, and  the switch  is set  to  the LOCK position.
Set  the switch  to  the recording  position.
Processing...
When  Long exposure  noise reduction  or High ISO noise reduction  is underway,  processing  will occur
for  the same  amount  of  time that  the shutter was  open.  You  cannot  do  any  further shooting  during
this time.
Unable  to  display.
Images  recorded  with  other  cameras  or images modified  using a computer  may not be  able to  be
displayed.
Unable  to  print.
You  tried  to  mark RAW images with  a DPOF  mark.
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							Internal temp. high.  Allow it to  cool.
The camera  has  become hot because  you  have  been shooting  continuously.
Turn the power off. Cool the camera  and  wait  until  the camera  is ready  to  shoot  again.
Because you  have  been recording  for  a long time,  the temperature inside  the camera  has  increased
to  an  unacceptable  level.  Stop recording.
Recording  is unavailable in this  movie format.
Set  [File Format]  to  [MP4].
The number of  images exceeds that  for  which date  management  in  a database  file  by the camera  is
possible.
Unable  to  register  to  the database  file. Import  all  the images to  a computer  using “PlayMemories
Home”  and  recover  the memory  card.
Camera Error
System  Error
Remove the battery pack, then  re-insert  it.  If the message appears  frequently,  consult  your  Sony
dealer  or local authorized  Sony  service  facility.
Image Database File error. Recover ?
You  cannot  record  or play  back  AVCHD  movies  because  the Image  Database  File  is damaged.
Follow the on -screen  instructions to  recover  data.
Unable  to  magnify.
Unable  to  rotate  image.
Images  recorded  using other  cameras  may not be  magnified  or rotated.
Cannot create  more folders.
A  folder  with  a name  beginning  with  “999”  exists on  the memory  card. You  cannot  create  any  folders
if this is the case.
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Copyright  2012 Sony  Corporation
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							Cyber-shot User GuidePrint
Search
Before  Use
Shooting
Viewing
Using MENU  items (Shooting)
Using MENU  items (Viewing)
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions/About  this camera
  Contents  list
Top page > Troubleshooting > Situations this camera  has  difficulty  handling > Situations this camera
has  difficulty  handling
Situations this camera has difficulty handling
The camera  cannot  take full  advantage  of  some  features  under certain  circumstances.
When  shooting  under the following conditions,  either  recompose  the shot or change  the shooting  mode,
then  shoot  the images again.
Low light conditions
Sweep Shooting
Tracking  focus
Overly bright conditions
Tracking  focus
Varying levels of  brightness
Tracking  focus
Flickering  lights
Sweep Shooting
Subjects too close to  the camera
Sweep Shooting
Large  moving subjects or subjects that move too quickly
Superior  Auto
Tracking  focus
Sweep Shooting
Subjects too small or too large
Tracking  focus
Sweep Shooting
Scenes  with little contrast,  such as the sky or a sandy beach
Sweep Shooting
Superior  Auto
Scenes  changing  constantly, such as a waterfall
Sweep Shooting
Superior  Auto
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