Sony STRDH550 User Manual

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
No  3D  image appears  on the TV.
Depending on the TV or the video device, 3D images  may not be displayed.  Check the HDMI video formats
supported  by the receiver.
Be  sure  to use a High Speed HDMI cable.
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
Help Guide
164  
						

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
No  4K image appears  on the TV.
Depending on the TV or the video device, 4K  images  may not be displayed.  Check the video capability and
settings  of your  TV and video device. Also,  make  sure  you connect  the video device to the 4K -compatible
HDMI IN jack of this receiver.
Be  sure  to use a High Speed HDMI cable.
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
Help Guide
165  
						

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
No  image is output from the TV  when the receiver is in standby mode.
When the receiver enters standby  mode, the image  from the last HDMI device selected  before you turned off
the receiver is  displayed.  If you are  enjoying  content from another device, play the content on the device and
perform  the One-Touch Play  operation,  or turn  on the receiver to select the HDMI device from which you
want to enjoy content.
Make  sure  [Pass  Through ] is  set to [ On] (For USA, Canadian, and Australian  models  only) or [ Auto] in the
HDMI Settings menu.
Related Topic
Passing  HDMI  signals through  ( Pass Through )
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
Help Guide
166  
						

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
The OSD menu does not appear on the TV  screen.
OSD is  only available  when you connect  the TV to the HDMI TV OUT jack.
Press HOME to turn  the OSD on.
Check that the TV is  connected correctly.
Depending on the TV, the OSD menu  may take some  time to appear on the TV screen.
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
Help Guide
167  
						

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
The display panel is turned off.
If the PURE DIRECT  indicator on the front  panel  lights up, press  PURE DIRECT  to turn  off this function.
Press DIMMER  on the receiver to adjust the brightness of the display panel.
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
Help Guide
168  
						

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
No  sound or only a very low level of sound is heard, no matter which device is selected.
Check that all  connecting cables are  inserted to their  input/output  jacks on the receiver, speakers and the
devices.
Check that the receiver and all  devices are  turned on.
Check that MASTER VOLUME  on the receiver is  not set to [VOL  MIN ].
Check that SPEAKERS on the receiver is  not set to [SPK  OFF].
Check that headphones  are  not connected to the receiver.
Press  to cancel the muting  function.
Try  pressing the input button on the remote control  or turning INPUT SELECTOR on the receiver to select
the device of your  choice.
If you want to listen to sound  from the TV speaker, set [HDMI Audio Out] to [ TV+AMP] in the HDMI Settings
menu. If you cannot  play multi-channel  audio  source, set [ AMP] . However,  the sound  will not be output
through the TV speaker.
Sound may be interrupted when the sampling  frequency, number of channels  or audio  format of audio  output
signals from the playback  device is  switched.
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
Help Guide
169  
						

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
There  is severe  humming or noise.
Check that the speakers and device are  connected securely.
Check that the connecting cables are  not near  a transformer or motor, and are  at least 3 meters (10  feet)
away from a TV set or fluorescent light.
Move  your  audio  device away from the TV.
The  plugs and jacks are  dirty. Wipe them  with a cloth slightly moistened with alcohol.
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
Help Guide
170  
						

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
No  sound or only a very low level of sound is heard from specific  speakers.
Connect  a pair of headphones  to the PHONES  jack to verify that sound  is  output from the headphones. If
only one channel  is  output from the headphones, the device may not be connected to the receiver correctly.
Check that all  of the cables are  fully inserted into the jacks on both  the receiver and the device.
If both  channels  are  output from the headphones, the front  speaker may not be connected to the receiver
correctly. Check the connection of the front  speaker that is  not outputting any sound.
Make  sure  you have connected to both  the L and R  jacks of an analog  device, as analog  devices require
both  L and R  jack connections. Use an audio  cable (not  supplied).
Adjust the speaker level.
Check that the speaker settings  are  appropriate for the setup  using [Auto Calibration] or [Speaker  Pattern ] in
the  Speaker  Settings menu. Then check that sound  is  output from each speaker correctly using [Test  Tone ]
in the Speaker  Settings menu.
Some discs have no Dolby Digital Surround EX information.  In this case, sound  may not be output from some
speakers.
Check that the subwoofer is  connected correctly and securely.
Make  sure  you have turned on your  subwoofer.
Depending on the selected  sound  field, sound  may not be available  from the subwoofer.
There is  no sound  from the subwoofer when all  speakers are  set to [ Large] and [Neo:6 Cinema ] (*) or [ Neo:6
Music ] (*) is  selected.
* for  STR- DH750 only
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
Help Guide
171  
						

							MULTI CHANNEL AV RECEIVER
STR-DH750/STR-DH550
There  is no sound from a specific  device.
Check that the device is  correctly connected to the corresponding audio  input jacks.
Check that the cable(s) used for the connection is  (are) fully inserted into the jacks on both  the receiver and
the device.
Check the Input  Mode  setting.
Check that the device is  correctly connected to the corresponding HDMI jack.
You cannot  listen to the Super Audio CD  via an HDMI connection.
The  HDMI settings  of some  playback  devices need  to be configured.  Refer  to the operating instructions
supplied  with each device.
Be  sure  to use a High Speed HDMI cable when you view  images  or listen to sound,  especially for 1080p,
Deep Color (Deep  Colour), 4K  or 3D transmission.
Audio signals (format,  sampling  frequency, bit length,  etc.)  transmitted  from an HDMI jack may be
suppressed by the connected device. Check the setup  of a device connected device connected via an HDMI
cable if the image  is  poor  or the sound  does not come  out of the device.
When a connected device does not support the copyright protection technology (HDCP), the image  and/or
the sound  from the HDMI OUT jack may be distorted or may not be output. If this is  the case, check the
specifications  of the connected device.
Set  the image  resolution of the playback  device to more than  720p/1080i  to enjoy High Bitrate Audio (DTS-
HD  Master Audio, Dolby TrueHD).
The  image  resolution of the playback  device may need  to be configured to certain  settings  before you can
enjoy Multi Channel  Linear PCM. Refer  to the operating instructions of the playback  device.
Make  sure  the TV supports the System Audio Control  function.
If the TV does not have a System Audio Control  function, set [HDMI Audio Out] in the HDMI Settings menu
to:
[TV+AMP ] if you want to listen  to the  sound from the  TV speaker  and receiver.
[AMP ] if you want to listen  to the  sound from the  receiver  only.
When you connect  the receiver to a video device (projector,  etc.),  sound  may not be output from the receiver.
In this case, set [HDMI Audio Out] to [ AMP] in the HDMI Settings menu.
You cannot  listen to the sound  of a device connected to the receiver while TV input is  selected  on the
receiver.
Be sure  to change the  input  of the  receiver  to HDMI  if you want to watch a  program on a  device connected via
HDMI  connection to the  receiver.
Change the  TV channel if you want to watch a  TV broadcast.
Be sure  to select the  correct device or input  when  watching  a  program from a  device connected to the  TV.  Refer
to the  section  on this  operation  in  the  operating  instructions of the  TV.
When [Analog Direct] is  being  used,  sound  is  not output. Use another sound  field.
When using the Control  for HDMI function, you cannot  control  connected devices using the remote control  of
the TV.
Some devices  and TVs  need to be set  up.  Refer to the  operating  instructions supplied with  each  device and TV.
Change the  input  of the  receiver  to the  HDMI  input  connected to the  device.
Help Guide
172  
						

							Check that the selected  digital audio  input jack is  not assigned  to another input.
Notes on use
4 -488 -933 -11(1)
Copyright  2014 Sony  Corporation
173