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Taske Call Center Management Tools Acd Monitor Guide

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    Page 1 ACD Monitor TASKE Call Center Management Tools Version 7.0-1-Table of Contents TABLE OF CONTENTS.......................................................................................1 TASKE ACD MONITOR.......................................................................................3 The ACD Monitor Interface.............................................................................................3 The Menu...
    Page 2 ACD Monitor TASKE Call Center Management Tools Version 7.0-2-Setting the replay speed..................................................................................25 Selecting the replay date.................................................................................25
    Page 3 ACD Monitor TASKE Call Center Management Tools Version 7.0-3-TASKE ACD Monitor The TASKE ACD Monitor is a call center monitoring application that reports both real- time and historical call center activity for Pilots and Pilot Groups. A Pilot is a dialable number that accesses a group of answer positions such as agent or extension groups. A Pilot Group is used strictly for reporting and monitoring purposes in TASKE applications. This is a group of Pilots given a single...
    Page 4 ACD Monitor TASKE Call Center Management Tools Version 7.0-4-ACD Monitor window. Monitor MenuClick Select Pilot/Groups... from the Monitor menu to access the Pilot/Group Selection dialog box where the Pilots and Pilot Groups are selected for monitoring. Additionally, use the Monitor menu to view the Now, Last Hour, Last 12 Hours, Agent Queue, and Agent Map reports for specific Pilots and Pilot Groups. Help MenuUse the Help menu to access the TASKE ACD Monitor online...
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