Telrad Digital Attendant Console User Guide

							16 Attendant console
WAITING FOR AN AVAILABLE OUTSIDE LINE
When you try to select an outside line and receive busy 
tone:
1. Press
 {TK QUE}.
When an outside line becomes available, if your Private 
Recall queue is empty, you hear ringing and TK QUE 
appears in the display.
2. Press [PRIVATE RCL]
.
3. Listen for outside dial tone and dial the desired number.
To cancel trunk queue
• Press 
{CNCL TKQUE}.
FLASH (DISCONNECT)
When connected to an outside line, you may disconnect 
the call or cancel the dialing, without losing the outside line.
•Press [FLASH]
.
You may now dial any outside number.
FLASH (SIGNAL)
If your system is connected to a private switch or to Cen-
trex, you may obtain special services on lines defined 
accordingly.
To obtain special services via a line defined 
as behind an exchange
•Press
 {FLASH SIG} while connected to the line.
TO SWITCH TO TONE DIALING
•Press
 {TONE DIAL}.
The dialing method is changed to DTMF. 
						

							Attendant console 17
ACCOUNT CODES
Account codes are assigned to extension users and cli-
ents, to record telephone call duration and costs.
The account codes entered are printed out on the Station 
Message Detail Recording printer. 
Account codes may be entered before seizing an outside 
line or during an outside call, after the elapsed call time 
appears in the display.
Account code entry may be voluntary, prompted or forced.
Prompted account code
You hear a periodic tone during outside conversations as a 
reminder to enter an account code.
Forced account code
You must enter an account code in order to seize an out-
side line.
Account code entry
Before seizing an outside line or after the elapsed call time 
appears:
1. Press 
{ACCOUNT}.
2. Dial the account code (up to 11 digits).
3. Press 
{SAVE}.
NOTE
Several account codes may be entered during the 
conversation. 
						

							18 Attendant console
PICK UP
You may pick up calls ringing or on hold at other exten-
sions.
1. Press 
{PICK UP}.
2. Dial the number of the extension or outside line that is 
ringing or on hold. 
						

							Attendant console 19
MESSAGES
If after dialing an extension, there is no answer or you hear 
busy tone, you can send a basic message or a message 
from a predefined list, which appears on the display of the 
extension you called.
When you send a basic message, display telephones show 

CALL followed by your extension name or number (e.g. 

CALL STEVE).
When you send a predefined message, display telephones 
show the text of the message, followed by your extension 
name or number (e.g. 
GONE OUT STEVE).
SENDING MESSAGES
To send a basic message
After dialing an extension:
1. Press 
{MESSAGE}.
2. Press [RELEASE]
.
The message (
CALL ATT) is sent to the called exten-
sion.
To select and send a predefined message
After dialing an extension:
1. Press
 {MESSAGE}.
The first five of the available messages are displayed.
To view more messages:
2. Press
 {NXT SCREEN}.
See also Answering messages, below.
To select a message:
3. Press the softkey adjacent to the desired message.
If the message includes asterisks (*), you may edit the 
message using the dialpad. 
						

							20 Attendant console
To send the message to the called extension:
4. Press
 {SEND MSG}.
The message enters the called stations message 
memory.
To send a message with confirmation
When you dial a display telephone and hear busy tone, you 
can send a message which appears on the display of the 
telephone called.
1. Select a message, as explained above. 
Then:
2. Press 
{SEND MSG}.

WAIT.., followed by the message text, appears on 
your display. You see either 
MSG ACCEPTED or 

MSG REJECTED on your display.
If your message is rejected:
To send the message to the called stations memory
• Press 
{SEND MSG}.
To disconnect without sending a message
•Press [DROP]
.
RECEIVING MESSAGES
To read your messages
•Press
 {MESSAGE}.
All your messages are displayed.
To call the message sender
• Press the softkey to the left of the message.
To delete a message
• Press the softkey to the right of the message you wish 
to delete.
To cancel all messages
You may erase all messages sent throughout the system.
1. Press 
{CANCEL}.
2. Press
 {MESSAGE}. 
3. Press 
{ALL}. 
						

							Attendant console 21
ABBREVIATED DIALING
PROGRAMMING
SPEED DIAL
You may program SPEED DIAL buttons or SPEED DIAL 
bin codes to enable you to dial outside numbers quickly.
NOTE
Pauses may be entered, where needed, in a speed 
dial sequence, by pressing
 {PAUSE}.
To program a speed dial bin code or button
1. Press
 {PROGRAM}.
2. Do one of the following:
Press
 {SPEED DIAL} and dial a speed dial bin code 
(see your System Administrator for a list of code num-
bers).
or
Press the SPEED DIAL button to be programmed.
The number previously entered is displayed. 
3. Dial an outside line access code followed by the num-
ber you want to store.
4. Press
 {SAVE}.
MEMORY BUTTONS
Memory buttons are used for one-press dialing of exten-
sions, page zones and feature access codes.
To program a MEMORY button
1. Press
 {PROGRAM}.
2. Press the MEMORY button to be programmed.
The number previously programmed is displayed. 
3. Dial the desired extension number or feature access 
code (up to four digits, not including the FEATURE 
code).
See the Feature codes table at the end of this guide.
4. Press
 {SAVE}. 
						

							22 Attendant console
CONFERENCE CALLS
A total of eight parties, any of which may be on outside 
lines, can participate in a conference.
Once a conference is established, you may leave the con-
ference to handle other calls or perform any other activity 
and later rejoin the conference.
You may also split the conference to consult privately with 
one party without the other conference parties hearing the 
conversation.
To establish a conference call
1. Call the first party.
If the first party is on an outside line:
•Press [DIAL CONT]
 to deactivate dial continuation.
2. Call the next party.
This puts the first party on hold.
If the party is on an outside line:
• Press [DIAL CONT]
.
After the call is answered:
3. Press 
{JOIN} to complete the three-way conference.
4. Repeat steps 2 and 3 to add up to five more parties to 
the conference.
While in a conference, the display shows SPLT, the line, 
and the names or numbers of the parties to the confer-
ence. When there are more than four other parties, use 
{PREVIOUS} and {NEXT} to access the various SPLT 
buttons.  
						

							Attendant console 23
To consult with a particular conference member
• Press the softkey of the required party
 {SPLT XXXX} 
(where XXXX indicates the name or number of the 
party).
To return to the conference call
•Press
 {JOIN}.
You are connected with all the conference members.
To exit a conference call temporarily
• Press digit on the dialpad.
At least one of the parties to the conference must be inter-
nal for the conference to continue.
If not, the parties are placed on hold. You must return to the 
conference within a predefined time. Otherwise, the parties 
are disconnected.
Once you have exited the conference call temporarily, you 
must disconnect subsequent calls using the [DROP]
 but-
ton.
To return to a conference call 
which you exited temporarily
•Press
 {CONF RET}.
To exit a conference call permanently
•Press
 {CONF EXIT}.
To cancel a conference call
While connected to the conference call:
• Press [DROP]
.
All parties to the conference are disconnected. 
						

							24 Attendant console
CONNECTING TWO LINES 
TOGETHER 
You may connect two outside lines to enable a private con-
versation between two parties outside the system.
1. Establish a three-way conference with the two outside 
parties (see previous feature, Conference calls).
2. Notify the parties that whenever the periodic tone is 
heard, one of them must press a dialpad digit in order to 
continue the conversation.
 Then:
3. Press [FEAT]
.
4. Dial the TRUNK PATCH access code ([8][7]
).
NOTE
If no digit is pressed after the tone is heard, the call 
is disconnected after a defined timeout.
To return to the patch call
1. Press
 {PICK UP}.
2. Dial the number of one of the outside lines taking part in 
the patch.
You are rejoined in a three-way conference call.
To rejoin a recalling patch call
When you hear the recall ring:
•Press [PRIVATE RCL]
.
NOTE
You may have to answer more than one call from 
the Private Recall queue before retrieving the out-
side line patch call. 
						

							Attendant console 25
CANCEL CALL FORWARD
TO THE ATTENDANT
If other extensions have programmed the attendant exten-
sion number as their Call Forward destination, you can 
cancel their Call Forward programming.
1. Press
 {CANCEL}.
2. Press {CFWD TO ME}.
Then:
To cancel all Call Forward programming
• Press 
{ALL}.
or
To cancel an individual extensions Call Forward 
programming
Dial the extension number.