Telrad Digital Attendant Console User Guide

							26 Attendant console
DAY ALERT
During times of heavy call traffic, you may direct incoming 
calls to ring at a day alert extension in addition to their ring-
ing at the attendant position.
Calls may be answered from either the attendant or the 
day alert position.
To activate a day alert extension
1. Press [DAY ALERT]
.
The [DAY ALERT]
 indicator flashes.
2. Dial the number of the day alert extension.
The [DAY ALERT]
 indicator lights steadily.
To cancel day alert
•Press [DAY ALERT]
.
The [DAY ALERT]
 indicator goes off.
Calls stop ringing at the (former) day alert extension. 
						

							Attendant console 27
OVERFLOW
When predefined overflow conditions are met, the system 
automatically directs incoming calls to ring at a prepro-
grammed overflow extension. 
Calls continue to ring at the attendant position as well, and 
may be answered from either the overflow extension or the 
attendant position.
Overflow conditions are met when:
• More than a defined number of calls are waiting in the 
Main Call queue.
• A call has been waiting in the Main Call queue beyond 
a defined time limit.
• The attendant activates night service while calls remain 
in the Main Call queue.
When overflow occurs, the display shows OF followed by 
the number of calls waiting (instead of CW). 
When the overflow condition passes, normal operation is 
resumed. 
						

							28 Attendant console
TO SHUT DOWN THE CONSOLE
•Press [POSITION BUSY]
.
The [POSITION BUSY]
 button indicator lights steadily.
To return the console to operation
• Press [POSITION BUSY]
 again.
The [POSITION BUSY]
 button indicator light goes off.
If your console has been programmed to require a 
password when deactivating position busy, you are 
prompted to enter your four-digit Executive Credit Code 
number.
NOTE
If all members of an attendant position activate 
position busy, night service is automatically 
induced (see next section). 
						

							Attendant console 29
NIGHT SERVICE
To put the console and the system into night service
•Press [NIGHT]
.
The [NIGHT]
 indicator flashes.
During Night service, the attendant console does not 
receive incoming calls and the queues are not active.
To return the console to day service
•Press [NIGHT] 
again.
The [NIGHT]
 indicator goes off. 
						

							30 Attendant console
BUSY VERIFICATION
You can verify the current state of any outside line. 
• Dial the number of an outside line.
If the line is available, you seize the outside line and 
hear outside dial tone.
Otherwise, busy tone is heard. The extension using the 
outside line and the outside line status (e.g. RING, 
BUSY, HOLD, etc.) is shown on the console display. 
						

							Attendant console 31
TO CLEAR AN ALARM DISPLAY
When a fault is detected in system operation, an alarm 
message is sent to the display of the attendant console.
The System Administrator should be advised of any alarm 
indication.
When the alarm message is no longer needed, you may 
clear the alarm from the display:
•Press [CLEAR ALARM]
. 
						

							32 Attendant console
CLASS OF SERVICE (COS) 
REASSIGNMENT
You may change the Day and Night Class Of Service 
(COS) of any extension in the system.
To change an extensions Class Of Service
1. Press 
{PROGRAM}.
2. Press 
{COS}.
3. Dial the extension number. 
4. Press 
{DAY COS}. 
5. Enter the new Day COS number.
6. Press
 {NIGHT COS}.
7. Enter the new Night COS number.
8. Do one of the following:
•Press
 {EXIT} once to repeat the extension number 
entry procedure for another extension.
or
•Press
 {EXIT} three times, to exit the programming func-
tion while saving the changes.
or
•Press [DROP]
 to exit the programming function without 
saving the changes.
NOTE
If the configuration computer is connected online to 
the system, the message 
PLEASE TRY LATER 
appears on the display. After the computer is dis-
connected, you are able to program COS assign-
ments. 
						

							Attendant console 33
THE 36 BUTTON ADD-ON UNIT
The Attendant console may be equipped with a 36 button 
Add-on unit (see front cover) to provide Direct Station 
Selection (DSS), Busy Lamp Field (BLF) indications and 
additional personal speed dial buttons.
The Add-on unit has 32 programmable buttons and may be 
assigned up to four 32-button maps. A map is an arrange-
ment of up to 32 entries representing extensions.  This pro-
vides the attendant with an additional 128 programmable 
buttons.
To change the active map on the Add-on unit
•Press [MAP #]
 (MAP1 to MAP4; also to MAP5 to MAP8 
on DIGITAL 400) of your choice.
The MAP button indicator lights.
Alternatively, up to four Add-on units may be chained 
together for single touch access to the system exten-
sions. 
						

							34 Attendant console
DOOR UNIT
If your system is equipped with a door unit and your con-
sole has been programmed accordingly, you can control 
the entry of visitors into premises. 
When someone presses the doorbell, a call waiting ring 
sounds at your console.
To speak to the visitor
1. Press [ANSWER] 
or the flashing [DOOR] 
button.
2. Speak to the visitor.
To open the door
•Press [
*]
.
To end your conversation
• Press [RELEASE]
 or [DROP]
. 
						

							Attendant console 35
SETTING THE SYSTEM CLOCK
If your console has been defined as the time setting sta-
tion:
1. Press
 {PROGRAM}.
2. Press
 {TIME}.
3. Dial the correct time, using HHMM in 24 hour format 
(e.g., 1530 for 3:30 pm).
4. Dial the correct date, using DDMMYY format (e.g. 
030194 for Jan 3, 1994).
5. Press
 {SAVE}.