ThermovisionFLIR Firmware Update Tool FFUT Quick Start Guide
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FFUT Quick Start Guide 427-0073-99-28 rev.110 11 To update a camera, select the camera to be updated from the list, and then click Next.
FFUT Quick Start Guide 427-0073-99-28 rev.110 12 The software will display a picture of the camera and show the camera information. Select the Update button to perform the update.
FFUT Quick Start Guide 427-0073-99-28 rev.110 13 The following sequence of screen shots will be displayed while the camera is being updated. Be sure to allow adequate time for all 5 steps of the update to complete (refer to the second status bar for information about which step is in progress). When the software update is finished, the configuration file and login passwords will be restored to the factory defaults. Log in to the camera web browser to restore any changes that were done prior to the update. Select the Help icon for additional information about using the FFUT software. Once the software update file has been uploaded, the update process will take approximately 5-20 minutes (per update) including the time for reboots and until the system is fully operational. There will be a brief (20 second) display of the Initial System Info in the analog video when the camera reboots. As another indication that the system has rebooted, a pan/tilt camera such as the PT-Series or D- Series will move to the Home position once the system has completed the update and rebooted.
FFUT Quick Start Guide 427-0073-99-28 rev.110 17 Note, if you have more cameras to update, simply hit the back button and repeat the process. It is not necessary to discover cameras again (“Detect and Update my FLIR Device” option) unless the camera to be updated was not discovered the first time.
FFUT Quick Start Guide 427-0073-99-28 rev.110 18 4. Troubleshooting Downloading Firmware Updates When the FFUT utility checks for firmware updates online, if the PC does not have an Internet connection the following error will occur. If the firmware updates have been downloaded on another PC, it is possible to transfer the downloaded packages to the current PC via a USB memory device. Detect and Update If no cameras are discovered, check to make sure the PC has an IP address in the same range as the cameras and that the network connections are correct. Use a web browser or ping to confirm there is a connection between the camera and the PC. In some cases, the following error may occur when searching for cameras: The FFUT utility is only able to search for cameras on a single Ethernet connection. Make sure the PC only has one network connection, to the camera network. The error may also be related to the UPnP port being used by Microsoft Windows (normally the Windows SSDP Discovery service, SSDPSRV) or by another application. It is possible to temporarily stop this service using the Services extension in the Microsoft Windows Management Console, and then try to detect the cameras again with FFUT. It is also possible to enter the IP address of the camera manually and click the Add button.
FFUT Quick Start Guide 427-0073-99-28 rev.110 19 If a camera is discovered (or entered manually) but the FFUT utility does not display the current firmware version, it will not be possible to use the FFUT utility to update the camera. The camera can be updated manually using a web browser. Contact [email protected] for help with updating the camera. For installations that are unable to use the FFUT software, for whatever reason, a firmware update package with instructions is also generally available. The cameras can be updated in the field using an Ethernet connection and a web browser. Contact FLIR Technical Support if you have any questions about the FFUT software or the firmware update package.