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Tone Commander 1560 Attendants Guide

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    							1560
     Atte n d a n t’ s  G u id e 
    						
    							Introduction  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  1
    Buttons and Indicators  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
    1560 Console  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
    Line Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3
    DSS (Direct Station Select) Buttons  .  .  .  .  .  .  .  .  .  3
    Indicator Light Flash Rates  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4
    Call Processing Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5
    Shift Button  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5
    Console Ringing  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6
    Incoming Call Indications  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6
    Operation  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8
    Call Answering  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8
    Transferring Calls  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  9
    Call Hold  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  12
    Announcing Calls  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  13
    Message Waiting  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  13
    Call Release  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  14
    Call Originating  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  14
    Night Service  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  15
    Quick Mode  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  16
    Adjusting the Handset Volume  .  .  .  .  .  .  .  .  .  .  .  .  .  .  17
    Adjusting the Ringer Volume  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  17
    Setting The Clock  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  18
    Ring Delays  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  19
    DSS/Autodial Setup  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  21
    Name Display Setup  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  23
    Using a Headset  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  25
    Console Care  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  25  
    Contents
    Tone Commander 1560 Attendant’s Guide          i 
    						
    							FCC Warning
    This equipment has been tested and found to comply with
    the limits for a Class A digital device, pursuant to Part 15 of
    the FCC Rules. These limits are designed to provide
    reasonable protection against harmful interference when the
    equipment is operated in a commercial environment. This
    equipment generates, uses, and can radiate radio frequency
    energy and, if not installed and used in accordance with the
    instruction manual, may cause harmful interference to radio
    communications. Operation of this equipment in a residential
    area is likely to cause harmful interference in which case the
    user will be required to correct the interference at his own
    expense.
    ii          Tone Commander 1560 Attendant’s Guide 
    						
    							The Tone Commander 1560 console provides an easy to use
    answering position for Centrex or PABX lines. Calls may be put
    on hold or transferred from the console. Autodialing, message
    waiting light control, and station status display is provided for up
    to 60 stations. Your system may have one or two attendant
    positions.
    The features of the Tone Commander 1560 include:
    PERSONALIZED
    STATION
    IDENTIFICATION– each station may be optionally displayed
    with the user’s or department name.
    DSS  (Direct 
    Station Select)– autodials a station’s number with a single
    button.
    INDICATOR
    LIGHTS– show the status of each line or station by
    various flash rates.
    RECALL – an unanswered call extended via a DSS
    button will recall the console after a
    number of rings set by the installer.
    HOLD RECALL – calls left on hold longer than the time
    selected by the installer will recall the
    attendant.
    AUTOMATIC
    HOLD– the previous call is automatically placed on
    hold when the ANSWER button or another
    line button is pressed.
    RING DELAY – the attendant can program the console to
    begin ringing after the line or station has
    rung from 1 to 9 times.
    Buttons and indicators on the 1560 console are described on the
    following pages.  
    In tr o d u c tio n
    Tone Commander 1560 Attendant’s Guide          1 
    						
    							Buttons and Indicators
    1560 Console
    DIAL PAD
    used for dialing
    and accessing
    system features.
    DISPLAY
    a 20 character display gives the attendant
    diverse information during operation of the
    console, including a ringing station’s number
    or user name. A time of day clock is displayed
    when the console is idle.  (see page 6)
    CALL
    PROCESSING
    BUTTONS
    (see page 5)
    SHIFT
    BUTTON
    accesses the
    stations
    represented
    by the lower
    lights next to
    the DSS
    buttons.
    (see page 5)
    VOLUME
    BUTTONS
    adjust the
    volume of
    the console’s
    ringer and
    handset
    receiver.
    (see page 17)
    LINE BUTTONS
    select individual telephone lines for
    calling or answering, and access
    special features of your system such
    as paging.
    (see page 3)
    DSS BUTTONS
    (see page 3)
    2          Tone Commander 1560 Attendant’s Guide 
    						
    							Line Buttons
    Line buttons connect telephone lines to the handset, for incoming
    or outgoing calls. Some special features of your telephone
    system such as paging are accessed via line buttons.
    DSS (Direct Station Select) Buttons
    DSS buttons originate and transfer calls to stations. Each button
    can accommodate two stations. The station represented by the
    lower light is accessed by first pressing the SHIFT button.
    Spare DSS buttons may be used for autodialing (speed dialing)
    frequently-dialed numbers.
    HOLD LIGHTS
    winking – line is on hold
    flashing – line that has
    been on hold for too long
    is ringing at the console
    LINE STATUS LIGHTS
    off – line is idle, or special feature
    is inactive
    slow blinking – line is ringing,
    but not yet at the console
    (delayed ringing)
    flashing – line is ringing at the
    console, or special feature is
    active
    flickering – line is currently in
    use at the console (I-Use line).
    on steady – line is in use at
    another console, or special
    feature is active
    STATION STATUS LIGHTS
    off – station is idle
    slow blinking – call is ringing at the
    station, but not at the console
    (delayed ringing)
    flashing – call is ringing at both the
    station and the console
    on steady – station is busy; also
    indicates a waiting message after
    the MESSAGE button has been
    pressed
    flickering – station has been
    selected for DSS dialing
    Tone Commander 1560 Attendant’s Guide          3 
    						
    							Indicator Light Flash Rates
        50% on, 50% off; slow rate
        50% on, 50% off; fast rate
        50% on, 50% off; very fast rate
        mostly off, with brief on flashes
        mostly on, with brief off flashes; fast rate
        mostly on, with brief off flashes; slow rate
        steady on, followed by two quick flashes
    flashing
    fast flashing
    flickering
    slow blinking
    winking
    slow winking
    night
    = light on          = light off
    3 seconds
    4          Tone Commander 1560 Attendant’s Guide 
    						
    							Call Processing Buttons
    Shift Button
    Some stations or autodial numbers are represented by the lower
    lights next to the DSS buttons. Dialing is initiated by first pressing
    and releasing the SHIFT button, then pressing the DSS button.
    The console will automatically switch back to the upper stations
    after completing an operation, or you can manually select the
    upper stations by pressing the SHIFT button again. The lights
    beside the button indicate which group of stations is currently
    selected.
    RELEASE
    disconnects
    the attendant
    from a call RING DELAY
    programs or
    reads ring
    delay values
    for lines and
    stations
    ANSWER
    answers the
    ringing call
    (line or
    station) that
    is shown in
    the displayTRANSFER
    used to
    manually
    transfer calls
    or cancel a
    DSS selection HOLD
    puts the
    selected line
    on hold PICK UP
    answers ringing
    station calls not
    shown in the
    display (used
    with DSS)CONNECT
    connects
    calls to
    stations MESSAGE
    turns station
    message
    waiting lights
    on or off
    (optional)
    Tone Commander 1560 Attendant’s Guide          5 
    						
    							Console Ringing
    Lines
    1 or 2 warble tones every 4 seconds indicates a ringing
    incoming call on any line.
    Incoming call ringing rate is determined by the source of the call, and
    depends upon the type of telephone system the 1560 console is
    connected to. Consult with the installer for your system’s ringing rates.
    Stations
    1 (or 3) steady tones every 4 seconds indicates unanswered
    station ringing or recall.
    The number of tones heard during ringing station calls is selectable
    by the installer.
    Incoming Call Indications
    Ringing calls are queued for answering in the order received.
    The display will show the source of the oldest ringing call. The
    number of additional calls waiting to be answered is shown on the
    right side of the display.
     When a line is accessed and another line rings, the ringing tone is
    shortened. This feature allows attendants to process calls with less
    background ringing at the console.
     
    RNG LIZ BARRETT    3
    an unanswered call ringing at a station,
    with three additional ringing calls
    6          Tone Commander 1560 Attendant’s Guide 
    						
    							The abbreviation for the type of call will be followed by a name if
    the line or station has been programmed with a name display.
    Otherwise, the line or station number will be displayed.
     INC line # or name
    incoming attendant call
     RNG station # or name
    unanswered station call
     RCL station # or name
    unanswered station call previously
    transferred by the attendant
     NXF station # or name
    call that failed to properly transfer to a station
     HLD line # or name
    call that has been left on hold too long
     CMP line # or name
    call that has been camped on
    to a station too long
    Tone Commander 1560 Attendant’s Guide          7 
    						
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