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Tone Commander 1560 Attendants Guide

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    							Call Answering
    The source of the oldest call waiting to be answered is shown in
    the display – see page 6.
    To answer the call shown in the display:
    aPress the ANSWER button.
     
    To answer a ringing line not shown in the display:
    aPress the line button for the ringing line.
     
    To answer (pick up) a ringing station call not shown in
    the display:
    aPress PICK UP.
    aPress the DSS button for the ringing station.  
    Operation
    8          Tone Commander 1560 Attendant’s Guide 
    						
    							After answering, you may:
    •transfer the call to a station
    •transfer the call to a voice mail system
    •put on the call hold
    •announce the call over a paging system
    •turn on a message waiting light at the station
    •release (disconnect/hang up) the call
    Transferring Calls
    Calls may be transferred by several methods.
    When a call is screened, the caller is put on hold while you speak
    privately with the called party and ask them if they will accept the
    call. You can then return to the caller, transfer the call, or
    terminate the call.
    Unscreened calls are transferred without any screening of the
    called party.
    If the called party is busy, the call can be camped on to the busy
    station. The call will be on hold until the busy station hangs up,
    then it will ring at the station. Calls that have been camped on too
    long will ring at the console. Some systems may not have the
    camp-on feature.
    Stations may be dialed by pressing the appropriate DSS button,
    or manually with the dial pad if the you have no DSS button
    programmed for the desired station.
    The various call transfer procedures differ slightly, and are
    described below.
    Tone Commander 1560 Attendant’s Guide          9 
    						
    							To transfer a call to a station
    (unscreened by the attendant):
    aPress the DSS button for the desired station.
     One of the following three displays will be
    shown:
    aPress the CONNECT button to transfer the
    call.
     If the wrong DSS button was selected, press
    the TRANSFER button to cancel dialing.
    aPress the CONNECT button to camp on the
    call. The call will be transferred when the
    station hangs up. The station message lamp,
    if provided, will flash while the call is camped
    on.
     Press the TRANSFER button to cancel dialing.
     
     Dialing is automatically canceled. You will
    remain connected to the caller.
     DIL   JIM HUTCHINS  
    – ready to dial an idle station
    or
     CMP   JIM HUTCHINS  
    – station busy, ready to camp on
    or
             BUSY
    – station is busy, dialing not allowed
    10          Tone Commander 1560 Attendant’s Guide 
    						
    							To transfer a call to a station
    (screened by the attendant):
    aPress the DSS button for the desired station.
     One of the following three displays will be
    shown:
    aPress the DSS button again. “DIL” in the
    display will change to “SCN”.
    aWait for the called party to answer, then ask
    them if they will accept the transferred call.
    aIf 
    yes, press the RELEASE button. The calling
    party will be connected to the called party.
     If 
    no, press the TRANSFER button, wait to be
    reconnected to the calling party, then press
    the TRANSFER button again to disconnect
    the called station.
     The call may now be released, put on hold, or
    transferred to another station.
    aPress the TRANSFER button to cancel dialing
    and return to the calling party.
     Dialing is automatically canceled. You will
    remain connected to the caller.
     DIL   MARY OAKLAND  
    – ready to dial an idle station
     CMP   MARY OAKLAND 2
    – ready to camp on to a busy station
             BUSY
    – station is busy, dialing not allowed
    or
    Tone Commander 1560 Attendant’s Guide          11 
    						
    							To transfer a call manually, using the dial pad:
    aPress the TRANSFER button, then wait for
    dial tone.
    aDial the station number.
    aWait for the called party to answer, then ask
    them if they will accept the transferred call.
    aIf 
    yes, press the RELEASE button.
     If 
    no, press the TRANSFER button, wait to be
    reconnected to the calling party, then press
    the TRANSFER button again to disconnect
    the called station.
     
    Call Hold
    To place a call on hold:
    aPress the HOLD button.
     Answer or place another call. The first call is
    automatically placed on hold.
    Calls that are on hold longer than a preset time will ring at the
    console.
    or
    or
    12          Tone Commander 1560 Attendant’s Guide 
    						
    							Announcing Calls
    To announce a call over an in-house paging system:
    aPress the PAGE button. The outside line is
    put on hold.
    aAnnounce the call.
    aPress the RELEASE button to disconnect
    from the page. The outside line will remain on
    hold.
     
    Message Waiting    (optional)
    To set or reset message waiting lights:
    aPress the MESSAGE button.
     “MESSAGE” and the current time will be
    displayed. The station status lights will show
    the current message waiting status for all
    stations.
    aTo change the on/off state of any console
    message waiting light, press the associated
    DSS button. If the station is equipped with a
    message light, it will be in the same state as
    the console message light.
    aPress the MESSAGE button to return to
    normal console operation (the console will
    automatically exit five seconds after the last
    keypress).
    PAGE            3:18
     MESSAGE       10:
    47
     
    Tone Commander 1560 Attendant’s Guide          13 
    						
    							Call Release
    To release (disconnect, or hang up) a call:
    aPress the RELEASE button.
     
     
    Call Originating
    To place an outside call:
    aPress an idle line button.
    aDial the number with the dial pad.
     Press an autodial button (a spare DSS button
    that has been programmed with the desired
    number).
     
    To call a station:
    aPress the DSS button for the desired station.
     Press an idle line button, then dial the station
    number with the dial pad.
    Placing the handset on its cradle will not release a line.
    or
    or
    14          Tone Commander 1560 Attendant’s Guide 
    						
    							Night Service
    The line status light above the NIGHT button will be on if Night
    Service is in effect.
    To activate optional night transfer or night bells:
    aPress the NIGHT button. The light above the
    button will turn on.
     Incoming calls will ring over the night bell
    system after the console begins to ring; or
    calls will ring at a night answer station
    (determined by the installer).
     To resume normal daytime operation:
    aPress the NIGHT button. The light above the
    button will turn off.
     
    NIGHT SERVICE   7:02
    NIGHT
                    6:30
    Night Service can be turned off with the QUICK button.
    Daytime operation will resume with Quick Mode activated.
    Tone Commander 1560 Attendant’s Guide          15 
    						
    							Quick Mode
    This feature is used in single console installations to reduce the
    amount of time it takes to answer calls ringing at unattended
    telephones. This feature 
    must be deactivated whenever the
    console is left unattended.
    To activate Quick Mode:
    aPress the QUICK MODE button. The lights
    above the button will alternately flash.
     
    To deactivate Quick Mode:
    aPress the QUICK MODE button. The lights
    above the button will turn off.
    The NIGHT button will deactivate Quick Mode
    when activating night bells or night transfer.
    16          Tone Commander 1560 Attendant’s Guide 
    						
    							Adjusting the Handset Volume
    To adjust the receive volume of the handset or headset:
    aWhile connected to a call, press the VOLl or
    VOL
    k button.
     Volume is reset to the default setting after
    each call.
     
    Adjusting the Ringer Volume
    To adjust the volume of the console ringer:
    aWhile not connected to a call, press the
    VOL
    l or VOLk button.
     The console will beep with the new ringer
    volume setting, and the display will show the
    relative volume level.
    VOL k
    kk k
    VOL l
    ll l
    VOL k
    kk k
    VOL l
    ll l
    {{{}___  VOLUME
    Tone Commander 1560 Attendant’s Guide          17 
    						
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