Tone Commander 2260d Installation Instructions

Statistics
Console statistics such as average length of calls, response time for call answering, and number of recalls
are recorded by the 2260d. All statistics can be reset by the user.
Statistics and console error logs can be saved to a PC and printed with the 2260d Setup Utility. Please
refer to the 2260d Setup Utility User’s Guide
, doc. #14-280182, that accompanies the utility diskette.
Statistics are presented on three display screens. Use the NEXT and LAST keys to move between
screens.

Press the...

Select NEXT to view Statistics screen #3.
The following Statistics screen will be displayed.
In/Out Calls– the number of incoming (ringing) calls and the number of outgoing calls, not including
transfers, processed at the console.
Active Time– the total amount of time that the console was active on calls.
Elapsed Time– the time since the last Statistics reset.
Time values are rounded to the nearest whole minute.

To reset all statistics, select RESET. You will be prompted to confirm the reset.
NOTE–...

Paging
The Tone Commander PA-40 Paging/Chime module may be used to interface the 2260d console to a
paging system. The module includes a night bell chime, and background music control and connects
directly to a standard analog “POTS” telephone line. Power is provided separately. Refer to the PA-40
Paging/Chime Module Installation Instructions, doc. #13-102698, for more information.
2260d Programming Procedure
The 2260d console is shipped from the factory with a preprogrammed PAGE button. Refer to the...

Call Forwarding
Forward to Voice Mail or Other Extension
The Call Forward key can be used to forward calls to voice mail or another extension (night attendant,
guard station, etc.). No other hardware is required to set up the 2260d with this option. To set the forward-to
extension number, see page 43.
Another option is to assign the network call forwarding feature to a spare key.
NOTE– No courtesy ring is provided on the 2260d when incoming calls are forwarded.
Forward to Night Chime
Call forwarding can...

Multiple Consoles
Special consideration must be given to console and network programming when multiple consoles are
involved. The following are typical multiple console applications.
Shared Call Appearances
Inbound calls to the Listed Directory Number (LDN) alert at all attendant console positions. When the first
responding attendant answers a call, it ceases to alert and display at all consoles, and the next call in
queue will alert and display at all consoles. The ringing format for consoles that are...

Console #1

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Select LOOPS from the Setup menu.
Current loop settings will be displayed.

Program call appearances 1 through 10 and 13 as Terminate (T), 11 and 12 as Originate (O), and 14
through 22 as Unused (blank).
Console #2

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Select LOOPS from the Setup menu.
Current loop settings will be displayed.

Program...

Console Programming Issues
Console #1

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Set up the loops as in the Shared Call Appearances
section for console #1 above.

Select KEYS.

Press the RING DLY button located between the TIME and CALL FWD buttons.
Ring delay information will be displayed.

Select EDIT.
Press the right arrow (-->) button repeatedly until the FUNCTION field reads “Not Used”.

Select DONE.

Select EXIT to return to the Setup menu....

Main & Message Center
Inbound calls to the LDN alert at the main attendant’s console and all forwarded calls from busy or
unattended extensions alert at the message center console. Either console can be called directly by dialing
each console’s PDN.
In this example two 2260d consoles, each with a different PDN, will be set up. The main attendant will be
operating console #1 and the message attendant will operate console #2. In this application, the PDN of
console #1 is also the LDN of the user.
Network...

Troubleshooting
Power-Up Diagnostics
When power is first applied to the 2260d ISDN console, certain start-up routines are conducted by the
console processor to check its operating integrity. At its conclusion, the following display is shown:
When the above is shown, proceed to 2260d Line Initialization Diagnostics (page 70).
If the above is not showing, conduct the following checks:
1. Is there another display showing? If NO, proceed to Step 2. If YES, the following display is
probably showing.
If it is,...

If the display shown in Screen 3 above does not appear, temporarily remove power, reapply it, and
repeat Steps 1 through 3. If the results are the same, replace the 2260d console.
If the Maintenance display displaces the blank display, proceed to Line Initialization
Diagnostics below.
Line Initialization Diagnostics
When power is applied to a 2260d ISDN console that is connected to a fully configured and active ISDN
line, the Line Diagnostic display is automatically shown. Information within the...