Tone Commander 2260d Installation Instructions

							Statistics
Console statistics such as average length of calls, response time for call answering, and number of recalls
are recorded by the 2260d. All statistics can be reset by the user.
Statistics and console error logs can be saved to a PC and printed with the 2260d Setup Utility. Please
refer to the 2260d Setup Utility User’s Guide
, doc. #14-280182, that accompanies the utility diskette.
Statistics are presented on three display screens. Use the NEXT and LAST keys to move between
screens.

Press the MAINT key to enter Maintenance Mode.

Select STATS.
The first Statistics screen will be displayed.
Average Call Time– the average length of a call.
Average Hold Time– the average time that calls are on hold.
Average Response Time– the average time a call is ringing at the console before it is answered.


Select NEXT to view Statistics screen #2.
The following Statistics screen will be displayed.
Abandoned Calls– the number of calls that were disconnected by the caller before being answered.
Calls that were ringing for less than 10 seconds before disconnecting are not counted in this statistic.
Hold Recalls– the number of calls on hold that recalled the console after the timeout period expired.
Calls Answered AfterxxSec– the number of calls that were answered after a selected time
threshold. To change the time period used for this statistic, select EDIT, then enter the new time in
seconds, using the dial pad.
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Tone Commander 2260d Installation Instructions
MAINTENANCE MAIN MENU
NAMES TIMESTATSSETUP DIAG EXIT
Average Call Time: 25 Seconds [STATS]
Average Hold Time: 40 Seconds
Average Response Time: 5 Seconds
NEXT LAST EXIT
Abandoned Calls: 1 [STATS]
Hold Recalls: 5
Calls Answered After 30 Sec: 2
NEXT LAST EDIT EXIT 
						

							
Select NEXT to view Statistics screen #3.
The following Statistics screen will be displayed.
In/Out Calls– the number of incoming (ringing) calls and the number of outgoing calls, not including
transfers, processed at the console.
Active Time– the total amount of time that the console was active on calls.
Elapsed Time– the time since the last Statistics reset.
Time values are rounded to the nearest whole minute.

To reset all statistics, select RESET. You will be prompted to confirm the reset.
NOTE– Removing power from the console does not reset statistics. The elapsed time clock is
temporarily suspended when no power is applied.
Diagnostics
System diagnostics are accessed by selecting DIAG from the maintenance main menu.
Use this option when directed to do so by Tone Commander Customer Service.
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Tone Commander 2260d Installation Instructions
In/Out Calls: 1 [STATS]
Active Time: 1 Hours, 20 Minutes
Elapsed Time: 4 Hours, 12 Minutes
NEXT LAST RESET EXIT 
						

							Paging
The Tone Commander PA-40 Paging/Chime module may be used to interface the 2260d console to a
paging system. The module includes a night bell chime, and background music control and connects
directly to a standard analog “POTS” telephone line. Power is provided separately. Refer to the PA-40
Paging/Chime Module Installation Instructions, doc. #13-102698, for more information.
2260d Programming Procedure
The 2260d console is shipped from the factory with a preprogrammed PAGE button. Refer to the figures on
pages 34-37 of this document.


Press the MAINT key to enter Maintenance Mode.


Select SETUP.
The Setup menu will be displayed.


Select KEYS from the SETUP menu to enter key programming mode.


Press the PAGE key.
The data for the PAGE key will be displayed.


Select EDIT.
The Edit menu will be displayed.


Select NEXT from the menu.
The cursor will move to the NUMBER TO DIAL field.


With the dial pad, enter the POTS line telephone number designated for the PA-40 (as you would dial
it to access paging).


Select DONE to store the new Page setup.
or
Select ABORT to cancel any changes.
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Tone Commander 2260d Installation Instructions
Figure 7– Paging Installation
DELETE will delete your choice of a single character (CHAR), all characters in a field
(FIELD), or the entire name/number entry (ENTRY). 
						

							Call Forwarding
Forward to Voice Mail or Other Extension
The Call Forward key can be used to forward calls to voice mail or another extension (night attendant,
guard station, etc.). No other hardware is required to set up the 2260d with this option. To set the forward-to
extension number, see page 43.
Another option is to assign the network call forwarding feature to a spare key.
NOTE– No courtesy ring is provided on the 2260d when incoming calls are forwarded.
Forward to Night Chime
Call forwarding can also be used to forward calls to a dedicated POTS line which is connected to a Tone
Commander PA-40 Paging/Chime Module. The PA-40 must be connected to the customer’s paging system.
Refer to the PA-40 Paging/Chime Module Installation Instructions
, doc. #13-102698, for more information.
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Tone Commander 2260d Installation Instructions 
						

							Multiple Consoles
Special consideration must be given to console and network programming when multiple consoles are
involved. The following are typical multiple console applications.
Shared Call Appearances
Inbound calls to the Listed Directory Number (LDN) alert at all attendant console positions. When the first
responding attendant answers a call, it ceases to alert and display at all consoles, and the next call in
queue will alert and display at all consoles. The ringing format for consoles that are active will be
abbreviated (shortened). In this example two 2260d consoles will be sharing ten call appearances.
Network Programming Issues
Prior to placing your telco order, please fill out the 2260d Translation Order Guide #1for each console as
explained below.
Console #1
Order twelve Primary Directory Number (PDN) call appearances, beginning at button #1. Enter this
information on lines 29 and 28 respectively. Enter the PDN on line 37 (if known). Also, enter the following
on line 37: CA#=1;CAQTY=12.
Subaddress two of the call appearances for outbound calls only. Enter “2 on line 30 and ”Yes on line 31.
NOTE– In this application the PDN of console #1 is also the Listed Directory Number (LDN) for the
user.
If interposition dialing to this console is desired, order a single secondary-only Directory Number (DN) to
appear on button #13. This DN will not be subaddressed. If you know what the DN is, enter it on line 39.
Also enter the following on line 38: CA # = 13; CA QTY = 1.
Console #2
Order three PDN call appearances, beginning at button # 11. Using a copy of the 2260d Translation Order
Guide #1, enter “3 on line 29 and ”11 on line 28. Enter the PDN on line 37 (if known). Also, enter the
following on line 37: CA # = 11; CA QTY = 3.
Subaddress two of the call appearances for outbound calls only. Enter “2 on line 30 and ”Yes on line 31.
Also, order 10 secondary-shared call appearances of console #1’s PDN. Enter this information on line 38.
NOTE– When the above is implemented at the C.O., calls to the LDN will be routed by the network to
both consoles. Up to 10 inbound calls will be accommodated. The eleventh caller will receive
busy tone. Console #1 can be called exclusively by dialing its secondary-only DN. Console
#2 can be called exclusively by dialing its PDN.
Console Programming Issues
Enter loop setup data for each console on 2260d Configuration Sheet #3. Refer to the Loop Setupsection
for loop programming.
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Tone Commander 2260d Installation Instructions
Lucent
Custom ISDNThe examples below apply to Lucent Custom ISDNonly. 
						

							Console #1

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Select LOOPS from the Setup menu.
Current loop settings will be displayed.

Program call appearances 1 through 10 and 13 as Terminate (T), 11 and 12 as Originate (O), and 14
through 22 as Unused (blank).
Console #2

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Select LOOPS from the Setup menu.
Current loop settings will be displayed.

Program call appearances 1 through 10 as Terminate (T), 11 as Non-reserved (N), 12 and 13 as
Originate (O), and 14 through 22 as Unused (blank).
NOTE– When the ORIGINATE button or a DSS button is pressed, the 2260d searches for an idle
call appearance using the following order: 1) call appearances programmed as Originate
(O) in descending order, then 2) call appearances programmed as Non-reserved (N) in
descending order, and finally 3) call appearances programmed as Priority (P) in descending
order. Call appearances programmed as Terminate (T) or Unused (blank) are never
selected.
IMPORTANT– Each call appearance that is programmed at the 2260d to be searched must also be
programmed in network translations as: not reserved, reserved for origination,
reserved for priority calls and origination. If a selected call appearance at the 2260d
is not matched by a capable or existing call appearance at the network, any request
by the 2260d for a call origination on this call appearance will be ignored by the
network.
Main and Backup
Inbound calls to the LDN alert at the main attendant’s console. These calls will only alert at the backup
attendant’s console after a predetermined ring delay period. The backup attendant can cancel delayed
ringing at any time. Inbound calls to the backup attendant’s PDN are unaffected when delayed ringing is
invoked.
In this example two consoles will be sharing ten call appearances. The main attendant will be operating
console #1, and the backup attendant will operate console #2.
Network Programming Issues
Set up console #1 and console #2 in the same manner as in the Shared Call Appearancessection above.
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Tone Commander 2260d Installation Instructions 
						

							Console Programming Issues
Console #1

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Set up the loops as in the Shared Call Appearances
section for console #1 above.

Select KEYS.

Press the RING DLY button located between the TIME and CALL FWD buttons.
Ring delay information will be displayed.

Select EDIT.
Press the right arrow (-->) button repeatedly until the FUNCTION field reads “Not Used”.

Select DONE.

Select EXIT to return to the Setup menu.
IMPORTANT– As a precaution, the RING DLY key is removed from the main attendant’s console to
prevent inadvertent activation of the ring delay mode at this console.
Console #2

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Set up the loops as in the Shared Call Appearances
section for console #2 above.

Select TIMER.
The Ring Delay timer should be displayed. If not, press NEXT repeatedly until it is displayed.

Select EDIT.

Enter the desired ring delay interval.
Valid values are 1-999 seconds.


Select DONE.


Select EXIT to return to the Main menu.
IMPORTANT– Ring delays will only apply: 1) to call appearances that are programmed in the loops
program as Terminate (T), 2) while the status lamp above the RING DLY key is
illuminated, and 3) if the Ring Delay timer is programmed with a value greater than 6
seconds (the interval of one ring cycle).
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Tone Commander 2260d Installation Instructions 
						

							Main & Message Center
Inbound calls to the LDN alert at the main attendant’s console and all forwarded calls from busy or
unattended extensions alert at the message center console. Either console can be called directly by dialing
each console’s PDN.
In this example two 2260d consoles, each with a different PDN, will be set up. The main attendant will be
operating console #1 and the message attendant will operate console #2. In this application, the PDN of
console #1 is also the LDN of the user.
Network Programming Issues
Prior to placing your telco order, please fill out the 2260d Translation Order Guide #1sheet for each
console as instructed below.
Console #1
Order the desired quantity of PDN call appearances, beginning at button #1. Enter this information on lines
29 and 28 respectively.
Subaddress two of the call appearances for outbound calls only. Enter “2 on line 30 and ”Yes on line 31.
Console #2
Order the desired quantity of PDN call appearances, beginning at button #1.
NOTE– Set up each station DN translation to call forward-busy and call forward-no answer to the
PDN of console #2. Instruct station users to call forward-variable their extensions to the
PDN of console #2.
Console Programming Issues
Set up each console’s call appearances using the loops program to match the capabilities programmed in
network translations.
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Tone Commander 2260d Installation Instructions 
						

							Troubleshooting
Power-Up Diagnostics
When power is first applied to the 2260d ISDN console, certain start-up routines are conducted by the
console processor to check its operating integrity. At its conclusion, the following display is shown:
When the above is shown, proceed to 2260d Line Initialization Diagnostics (page 70).
If the above is not showing, conduct the following checks:
1. Is there another display showing? If NO, proceed to Step 2. If YES, the following display is
probably showing.
If it is, set the slide switch on the rear panel of the 2260d from MON to RUN. The desired display
as shown in Figure 1 will now be shown. Proceed to Line Initialization Diagnostics
(page 70).
NOTE– If another display is showing, write it down verbatim, then conduct the following tests,
record the results, and call Tone Commander Customer Technical Support at
(800) 524-0024.

Can this display be displaced with the Maintenance Display when the MAINT button is
pressed? ___Yes ___No

Does this display return when the Maintenance Mode is exited? ___Yes ___No

If power to the 2260d is removed then reapplied, does this display return? ___Yes ___No
2. If the display is blank with backlighting present, proceed to Step 3. If the display is blank without
backlighting present:

Verify that the power supply is plugged into a live AC power receptacle.

If using the 40d120 Power Supply (#102612), reseat the modular jack connectors of the
console mounting cord at the console power supply and at the console.

Verify that the voltage being fed to the console by the power supply is 34.0 to 56.5 VDC.
This voltage can be read across pins 7 and 8 on the console-end connector of the
mounting cord.

Replace the 2260d console.
3. Press the MAINT button, the blank display with backlighting should be displaced by the
Maintenance Display.

If the Maintenance display is not shown, set the slide switch on the rear panel of the 2260d
to Monitor. The following display should be shown:
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Tone Commander 2260d Installation Instructions
NT: No Seal Current/U Not Synched
L2: TEI Unassigned TEI:N/A
L3: Down USID:N/A TID:N/A
Screen 1
TCS 2260d Monitor 57.6k
Option Switches: 1-XXX 2-XXX 3-XXX 4-XXX
Line 3/4
Line 4/4
Screen 2 
						

							If the display shown in Screen 3 above does not appear, temporarily remove power, reapply it, and
repeat Steps 1 through 3. If the results are the same, replace the 2260d console.
If the Maintenance display displaces the blank display, proceed to Line Initialization
Diagnostics below.
Line Initialization Diagnostics
When power is applied to a 2260d ISDN console that is connected to a fully configured and active ISDN
line, the Line Diagnostic display is automatically shown. Information within the display is continuously
updated. When the 2260d and network are fully initialized, the display clears. A typical display transition is
as shown below.
When power is first applied:
When Layer 1 initializes:
When Layer 2 initializes:
When Layer 3 initializes:
Shortly thereafter, the display clears. Typically the above transition takes anywhere from 30 to 90 seconds.
When the display clears, proceed to Call Origination Checkout
(page 72).
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Tone Commander 2260d Installation Instructions
NT: No Seal Current/U Not Synched
L2: TEI Unassigned TEI:N/A
L3: Down USID:N/A TID:N/A
NEXT LAST EXIT
Screen 4
NT: U Synchronized/Activated
L2: Established Awaiting TEI TEI:N/A
L3: Not Initialized USID:N/A TID:N/A
NEXT LAST EXIT
Screen 5
NT: U Synchronized/Activated
L2: Multi-Frame Established TEI:076
L3: Not Initialized USID:N/A TID:N/A
NEXT LAST EXIT
Screen 6
NT: U Synchronized/Activated
L2: Multi-Frame Established TEI:076
L3: Multi-point USID:000 TID:076
NEXT LAST EXIT
Screen 7
The RUN/MON switch is set to the MON
position. Return it to RUN position
to resume normal console operation.
Screen 3