Tone Commander 2260d Installation Instructions

							Key Mapping
Most call processing functions can be assigned to any 2260d call processing key (not DSS keys). All keys
except the MAINT, VOL, SHIFT, and Hold Loop keys are programmable. Available key assignments are
listed below.
NOTE– Ring Delay and network features must be assigned to buttons with indicator lamps.
Key Type of Key Supplementary Info Required
Answer Local Function
Call Back
‡Network Feature Enter 2-digit Automatic Callback Feature Activator
Call Forward Network Feature Enter 2-digit Call Forward Variable Feature Activator
(+ destination number
*)
Park Network Feature Enter 2-digit Directed Call Park Feature Activator
Cancel Local Function
Conference Network Feature Enter 2-digit Conference Feature Activator (typically 60)
*
Connect Network Feature Enter 2-digit Transfer Feature Activator (typically 61)*
Drop Network Feature Enter 2-digit Drop Feature Activator (typically 62)*
Hold Local Function
Inspect
‡Network Feature Enter 2-digit Inspect Feature Activator
Intercom 1-4 Network Feature Enter 2-digit Intercom Feature Activator
‡or Call Appearance*
Network Call Network Feature Enter 2-digit Feature Activator
Network
FeatureNetwork Feature Enter 2-digit Feature Activator
Originate Local Function
Page Local Function Enter Paging DN (15 digits max.)
Pickup Network Feature Enter 2-digit Directed Call Pickup Feature Activator
Poll Local Function
Priority Call
‡Network Feature Enter 2-digit Dial Call Waiting Feature Activator
Release Local Function
Ring Delay
On/OffLocal Function
Split Local Function
Time/Date
‡Network Feature Enter 2-digit Time/Date Feature Activator
Unpark Network Feature Enter 2-digit Call Park Answer Back
‡or Call Park Retrieve *
Feature Activator
Voice Mail 1-2 Local Function Enter Voice Mail DN (15 digits max.)
* National ISDN ‡ Lucent Custom ISDN
13-102735 Rev. FPage 41
Tone Commander 2260d Installation Instructions
National ISDNWith National ISDN, Feature Activation (button) numbers must be assigned for
Conference, Connect (Transfer), and Drop keys. These keys are preassigned
when the console is configured for Lucent Custom ISDN – see page 35.
Siemens
National ISDNThe Connect key should be programmed with the Conference feature
activator (typically 60) for Siemens National ISDN. 
						

							Configuration Sheet
Fill out Configuration Sheet #2 (page 110) with key locations, network button numbers, and dial access
numbers.
Programming Procedure

Select KEYS from the Setup menu.

Key assignments can be restored to the factory defaults as shown on pages 34-37 by selecting
RESET.

Press the key to be programmed.
The display will show the current key assignment.

Select EDIT to change the key function.
The key editing menu will be displayed.

Select the key function with the arrow keys.

If the selected function is a network feature, “NEXT” will be displayed. Select NEXT, then enter the
network button number with the dial pad.
DELETE allows you to delete individual characters or an entire field. A delete operation may be
canceled by selecting ABORT.

Select DONE to store changes for this key.
or
Select ABORT to cancel any changes.

You will be returned to the key selection menu. Select another key.
or
Select EXIT to return to the Setup menu.
Page Key
The Page key requires a NUMBER TO DIAL entry. Enter the directory number for the dialup paging
system, up to 15 digits.
Page 4213-102735 Rev. F
Tone Commander 2260d Installation Instructions
FUNCTION: Pickup [EDIT]
NETWORK BUTTON: 58
NEXT  DELETE ABORT DONE
FUNCTION: Page [EDIT]
NUMBER TO DIAL:2852743
NEXT  DELETE ABORT DONE 
						

							Call Forward Key
Voice Mail Keys
Voice Mail keys have an optional NUMBER TO DIAL field. If the voice mail system has a common dialup
access number, enter it here, including any access pauses and common dial codes required by the system.
Allowable entries are digits0-9,#,*, andP(a pause; press dial pad key 7 twice to enter).
The display will show the number being entered. The character position will not
advance
automatically – use the arrow keys.
The firstPin the dial string causes the console to dial all digits preceding theP, then wait for the voice mail
system to answer. SubsequentPentries pause dialing for 1 second. The digits in a DSS key’s VM entry (7
maximum) are appended to the Voice Mail key’s dial string (24 maximum). If the Voice Mail key dial string
contains aP, the DSS key digits are dialed after the voice mail system answers; otherwise, digits from both
keys are dialed after the DSS key is pressed.

If all voice mailboxes share the same dialing prefix, program the Voice Mail key with these common
digits. This can be used to overcome the DSS key’s 7-digit VM limitation.

Voice mailbox numbers may be dialed with the dial pad if the NUMBER TO DIAL entry ends with aP.


Leave the Voice Mail NUMBER TO DIAL field blank
if each voice mailbox has a unique directory
number, i.e., no common prefix or dialup number.
Two keys can be configured as Voice Mail keys, to accommodate two voice mail systems with different
access numbers.
13-102735 Rev. FPage 43
Tone Commander 2260d Installation Instructions
With National ISDN, in addition to the network feature code, a forward-to number
(18 digits maximum) must be entered in the FORWARD NUMBER field.National ISDN
FUNCTION: Call Forward [EDIT]
NETWORK BUTTON:57
FORWARD NUMBER:8273502
NEXT  DELETE ABORT DONE
Enter only the call forward button number for Lucent Custom ISDN.
To set the forward-to number, exit Maintenance Mode. Press the ORIGINATE
key. Enter the network code used to set the forward-to number. When you hear a
new dial tone, enter the forward-to number.Lucent
Custom ISDN
FUNCTION: Voice Mail 1 [EDIT]
NUMBER TO DIAL:3486725P
NEXT  DELETE ABORT DONE 
						

							Intercom Keys
Up to four keys may be designated as intercom keys. Intercom calls are originated by pressing an intercom
key. Incoming calls to an intercom call appearance are queued for answering, as with other calls.
Network Call and Network Feature Keys
These options are used for generic network features that are not predefined in the console.


Network Call automatically initiates a call before sending the Feature Activation code.


Network Feature sends a Feature Activation code independent of call state.
Enter the Feature Activation code for the desired network feature in the NETWORK BUTTON field.
Page 4413-102735 Rev. F
Tone Commander 2260d Installation Instructions
With National ISDN, each intercom key has an associated call appearance. The
call appearance must be set up for intercom use at the central office.National ISDN
FUNCTION: ICMÂ1 [EDIT]
CALL APPEARANCE:12
NEXT  DELETE ABORT DONE
Intercom calls with Custom ISDN are originated on any originating or
nonreserved call appearance by sending a Feature Activation (button) number.
Program each intercom key with the Feature Activation number for the intercom
group.Lucent
Custom ISDN
FUNCTION: ICMÂ1 [EDIT]
NETWORK BUTTON:61
NEXT  DELETE ABORT DONE
FUNCTION: Ntwk Call [EDIT]
NETWORK BUTTON:64
NEXT  DELETE ABORT DONE
FUNCTION: Network Feature [EDIT]
NETWORK BUTTON:64
NEXT  DELETE ABORT DONE 
						

							Call Queues
Incoming ringing calls are prioritized for answering, based on either the ISDN Call Identifier (ICI) or the call
appearance that the call is ringing on. This determines which one of nine call queues (0-8) the call is
initially placed in; calls in queues with a lower number (higher priority) will be displayed for answering first.
After a timeout period has expired, the call may be moved to another queue designated as the Timeout
Queue (usually a higher priority queue).
Calls in queues 0-3 have priority over a currently ringing call from a lower queue. An incoming call in queue
0-3 will overwrite the display if a call from a lower priority queue is currently shown. These priority queues
are intended for emergency calls; do not use for other call types.
Assigning Incoming Call Identifiers to queues is explained on the following pages. To assign a call
appearance to a queue, see page 51.
The Display Translation text in the following tables, which is displayed in place of the 3-letter identifier or
call appearance number during call ringing, can be changed for any call type or call appearance.
2260d Internal
Call IdentifierDefault Display
TranslationDescription
InX External Incoming call from external source (outside centrex group).
InI Internal Incoming call from internal source (inside centrex group).
Icm Intercom Incoming intercom call.
CFA All from Call forward all calls.
CFB Busy from Call forward busy.
CFN No Ans from Call forward no answer.
HLD Hold Recall Hold recall timeout.
NXF NXF Recall Failed transfer.
Pag Page Recall Page hold recall timeout.
Pck Pickup Call pickup.
Prk Park Recall Parked call recall timeout.
XFR Xfer Recall Transferred call recall timeout.
CMP Camp Recall Camped call recall timeout.
SER Serial Rcl Serial call recall timeout.
FOV FLASH OVER Siemens priority call type.
FLA FLASH Siemens priority call type.
IMM IMMEDIATE Siemens priority call type.
PRI PRIORITY Siemens priority call type.
13-102735 Rev. FPage 45
Tone Commander 2260d Installation Instructions
National ISDNWith National ISDN, incoming call identifiers are generated by the 2260d based upon
messages received from the network. 
						

							Network
Call IdentifierDefault Display
TranslationDescription
InX External Incoming call from external source (outside centrex group).
InI Internal Incoming call from internal source (inside centrex group).
Icm Intercom Intercom call.
CFA All from Call forward all calls.
CFB Busy from Call forward busy.
CFN No Ans from Call forward no answer.
ACB Call Back Automatic callback.
OnL Online from On another line (if multiple call appearances).
OuI Outgoing Outgoing call to internal destination.
OuX Outgoing Outgoing call to external destination.
Pck Pickup Call pickup.
Pri Priority Priority incoming call.
HLD Hold Recall Hold recall timeout.
CBK CBak Recall Automatic call back when busy station calls back to attendant.
NXF NXF Recall Failed transfer recall.
Pag Page Recall Page hold recall timeout.
Prk Park Recall Parked call recall timeout.
RCL Recall From Recall timeout.
WT?* WATS ? * C.O. programmed trunk line identifications.
LN? * Line ? * C.O. programmed line identifications.
*?matches any character sent by the network. IfWT1is sent thenWATS1is displayed.
Configuration Sheet
Fill out Configuration Sheet #3 (page 111 or 112) with queue assignments for each call identifier. Additional
call identifiers or call appearance queue assignments may be entered on the blank lines. Separate sheets
are included for National ISDN and Lucent Custom ISDN.
Page 4613-102735 Rev. F
Tone Commander 2260d Installation Instructions
Lucent
Custom ISDNWith Lucent Custom ISDN, all Incoming Call Identifiers are sent from the network.
The Incoming Call Identifiers listed below are predefined. You can add other call types as
needed. 
						

							2260d Configuration Sheet #3
Call Queues
22260d Internal
IdentifierDefault
Queue
NumberActual
Setting
(0-8)
Default
Timeout
Value
(seconds)
Actual
Setting
(000-999
seconds)
Default
Timeout
Queue
NumberActual
Setting
(0-8)
InX External 8812012088
InI Internal 8812012088
Icm Intercom 8812012088
CFA All from 8812012088
CFB Busy from 8812010088
CFN No Ans from 8815012088
HLD Hold Recall 8412012084
NXF NXF Recall 8812012088
Pag Page Recall 8512012084
Prk Park Recall 8612020086
XFR Transfer Recall 8812012087
CMP Camp Recall 8512012085
SER Serial Recall 8712012086
FOV Flash Override 0012010000
FLA Flash 1112012011
IMM Immediate 2212012022
PRI Priority 3312012033
13-102735 Rev. FPage 47
Tone Commander 2260d Installation Instructions
National ISDN 
						

							2260d Configuration Sheet #3
Call Queues
Network IdentifierDefault
Queue
NumberActual
Setting(0-8)
Default
Timeout
Value
(seconds)
Actual
Setting
(000-999
seconds)
Default
Timeout
Queue
NumberActual
Setting
(0-8)
InX External 8812012088
InI Internal 8812012088
CFA All from 8812012088
CFB Busy from 8812010088
CFN No Ans from 8815012088
ACB Call Back 8712012087
Icm Intercom 8512012085
OnL Online from 8712015087
Pri Priority 8312012083
HLD Hold Recall 8512012086
CBK CBak Recall 8812012088
NXF NXF Recall 8812012088
Pag Page Recall 8712012085
Prk Park Recall 8512020084
RCL Recall from 8712012085
WT?* WATS ?* 861205085
LN?* Line ?* 8812020086
Page 4813-102735 Rev. F
Tone Commander 2260d Installation Instructions
*?matches any character sent by the network. IfWT1is sent thenWATS 1is displayed.
Lucent
Custom ISDN 
						

							Editing Incoming Call Identifier Queue Assignments

Select QUEUE from the Setup menu.
The Queue menu will be displayed.

Select ICI from the Queue menu.
The ICI menu will be displayed.

Use NEXT or LAST to scroll through the Incoming Call Identifiers.

Select EDIT to change the display translations, queue assignments, or timeout for the displayed call
identifier.

NEXT moves between the IDENTIFIER, QUEUE, TIMEOUT, and TIMEOUT QUEUE fields.

Enter a text string (Display Translation) that will be displayed on the console to identify the call type.
Characters are entered with the dial pad – refer to page 58. If this field is blank, the three character
identifier will be displayed.
In the example above,Externalis displayed for anInXcall type.
Predefined identifiers cannot be edited – only the Display Translation string can be changed.

Enter the queue number, timeout value (seconds), and timeout queue number with the dial pad.
Queues with a lower number have a higher priority (will be answered first).
Calls in queues 0-3 will be displayed immediately and displace the currently ringing call. Use
these queues only for emergency call types.
Calls in queues 4-8 remain in queue until the currently displayed call is answered.
If this call identifier is to remain in the same queue after the timeout period, set QUEUE and
TIMEOUT QUEUE to the same value.


The arrow keys move the cursor position.
DELETE allows you to delete individual characters or an entire field. A delete operation may be
canceled by selecting ABORT.


Select EXIT to store changes for this call type.
or
Select ABORT to cancel any changes.


You will be returned to the queue selection screen. Select another incoming call identifier.
or
Select EXIT to return to the Queues menu.
13-102735 Rev. FPage 49
Tone Commander 2260d Installation Instructions
QUEUE MENU [QUEUE]
ICICA EXIT
IDENTIFIER: InX External [ICI]
QUEUE: 05
TIMEOUT: 060 TIMEOUT QUEUE: 05
NEXT LASTEDITADD EXIT 
						

							New ICIs may be added, if call types other than those preprogrammed in the console are sent from the
central office.

While the ICI screen is displayed, select ADD to to add a new call identifier.
The Add ICI menu will be displayed.

Enter the three character identifier as sent by the central office. Characters are entered with the dial
pad - refer to page 58.
A?may be entered as a “wildcard” character. It will match any incoming character in its position.
Enter the?character by pressing # on the dial pad until?appears in the display.

Program the other fields as explained above in Editing Incoming Call Identifier Queue Assignments
.
? “wildcard” characters may be included in the Display Translation string. The character received
in the last
“wildcard” position of the Identifier field will replace any?character in the display
translation string during call display.

Select DONE to add this ICI.
or
Select ABORT to cancel adding this ICI.
Page 5013-102735 Rev. F
Tone Commander 2260d Installation Instructions
Lucent
Custom ISDNAdding Incoming CalI Identifiers
IDENTIFIER: [ADD]
QUEUE: 05
TIMEOUT: 060 TIMEOUT QUEUE: 05
NEXT  DELETE ABORT DONE