Tone Commander 40d120 Installation Instructions

							Call Queues
Incoming ringing calls are prioritized for answering, based on either the ISDN Call Identifier (ICI) or the call
appearance that the call is ringing on. This determines which one of nine call queues (0-8) the call is
initially placed in; calls in queues with a lower number (higher priority) will be displayed for answering first.
After a timeout period has expired, the call may be moved to another queue designated as the Timeout
Queue (usually a higher priority queue).
Calls in queues 0-3 have priority over a currently ringing call from a lower queue. An incoming call in queue
0-3 will overwrite the display if a call from a lower priority queue is currently shown. These priority queues
are intended for emergency calls; do not use for other call types.
Assigning Incoming Call Identifiers to queues is explained on the following pages. To assign a call
appearance to a queue, see page 57.
The Display Translation text in the following tables, which is displayed in place of the 3-letter identifier or
call appearance number during call ringing, can be changed for any call type or call appearance.
40d Internal
Call IdentifierDefault Display
TranslationDescription
InX External Incoming call from external source (outside centrex group).
InI Internal Incoming call from internal source (inside centrex group).
Icm Intercom Incoming intercom call.
CFA All from Call forward all calls.
CFB Busy from Call forward busy.
CFN No Ans from Call forward no answer.
HLD Hold Recall Hold recall timeout.
NXF NXF Recall Failed transfer.
Pag Page Recall Page hold recall timeout.
Pck Pickup Call pickup.
Prk Park Recall Parked call recall timeout.
XFR Xfer Recall Transferred call recall timeout.
CMP Camp Recall Camped call recall timeout.
SER Serial Rcl Serial call recall timeout.
FOV FLASH OVER Siemens priority call type.
FLA FLASH Siemens priority call type.
IMM IMMEDIATE Siemens priority call type.
PRI PRIORITY Siemens priority call type.
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Tone Commander 40d120 Installation Instructions
National ISDNWith National ISDN, Incoming Call Identifiers are generated by the 40d based upon
messages received from the network. 
						

							Network
Call IdentifierDefault Display
TranslationDescription
InX External Incoming call from external source (outside centrex group).
InI Internal Incoming call from internal source (inside centrex group).
Icm Intercom Intercom call.
CFA All from Call forward all calls.
CFB Busy from Call forward busy.
CFN No Ans from Call forward no answer.
ACB Call Back Automatic callback.
OnL Online from On another line (if multiple call appearances).
OuI Outgoing Outgoing call to internal destination.
OuX Outgoing Outgoing call to external destination.
Pck Pickup Call pickup.
Pri Priority Priority incoming call.
HLD Hold Recall Hold recall timeout.
CBK CBak Recall Automatic call back when busy station calls back to attendant.
NXF NXF Recall Failed transfer recall.
Pag Page Recall Page hold recall timeout.
Prk Park Recall Parked call recall timeout.
RCL Recall From Recall timeout.
WT?* WATS ? * C.O. programmed trunk line identifications.
LN? * Line ? * C.O. programmed line identifications.
*?matches any character sent by the network. IfWT1is sent thenWATS1is displayed.
Configuration Sheet
Fill out Configuration Sheet #3 (page 135 or 136) with queue assignments for each call identifier. Additional
call identifiers or call appearance queue assignments may be entered on the blank lines. Separate sheets
are included for National ISDN and Lucent Custom ISDN.
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Tone Commander 40d120 Installation Instructions
Lucent
Custom ISDNWith Lucent Custom ISDN, all Incoming Call Identifiers are sent from the network.
The Incoming Call Identifiers listed below are predefined. You can add other call types as
needed. 
						

							40d120 Configuration Sheet #3
Call Queues
40d Internal IdentifierDefault
Queue
NumberActual
Setting(0-8)
Default
Timeout
Value
(seconds)
Actual
Setting
(000-999
seconds)
Default
Timeout
Queue
NumberActual
Setting
(0-8)
InX External 8812012088
InI Internal 8812012088
Icm Intercom 8812012088
CFA All from 8812012088
CFB Busy from 8812010088
CFN No Ans from 8815012088
HLD Hold Recall 8412012084
NXF NXF Recall 8812012088
Pag Page Recall 8512012084
Prk Park Recall 8612020086
XFR Transfer Recall 8812012087
CMP Camp Recall 8512012085
SER Serial Recall 8712012086
FOV Flash Override 0012010000
FLA Flash 1112012011
IMM Immediate 2212012022
PRI Priority 3312012033
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Tone Commander 40d120 Installation Instructions
National ISDN 
						

							Page 5413-102633 Rev. H 
						

							Editing Incoming Call Identifier Queue Assignments

Select QUEUE from the Setup menu.
The Queue menu will be displayed.

Select ICI from the Queue menu.
The ICI menu will be displayed.

Use NEXT or LAST to scroll through the Incoming Call Identifiers.

Select EDIT to change the display translations, queue assignments, or timeout for the displayed call
identifier.

NEXT moves between the IDENTIFIER, QUEUE, TIMEOUT, and TIMEOUT QUEUE fields.

Enter a text string (Display Translation) that will be displayed on the console to identify the call type.
Characters are entered with the dial pad – refer to page 64. If this field is blank, the three character
identifier will be displayed.
In the example above,Externalis displayed for anInXcall type.
Predefined identifiers cannot be edited – only the Display Translation string can be changed.

Enter the queue number, timeout value (seconds), and timeout queue number with the dial pad.
Queues with a lower number have a higher priority (will be answered first).
Calls in queues 0-3 will be displayed immediately and displace the currently ringing call. Use
these queues only for emergency call types.
Calls in queues 4-8 remain in queue until the currently displayed call is answered.
If this call identifier is to remain in the same queue after the timeout period, set QUEUE and
TIMEOUT QUEUE to the same value.


The arrow keys move the cursor position.
DELETE allows you to delete individual characters or an entire field. A delete operation may be
canceled by selecting ABORT.


Select EXIT to store changes for this call type.
or
Select ABORT to cancel any changes.


You will be returned to the queue selection screen. Select another incoming call identifier.
or
Select EXIT to return to the Queues menu.
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Tone Commander 40d120 Installation Instructions
QUEUE MENU [QUEUE]
ICICA EXIT
IDENTIFIER: InX External [ICI]
QUEUE: 01
TIMEOUT: 060 TIMEOUT QUEUE: 01
NEXT LASTEDITADD EXIT 
						

							New ICIs may be added, if call types other than those preprogrammed in the console are sent from the
central office.

While the ICI screen is displayed, select ADD to to add a new call identifier.
The Add ICI menu will be displayed.

Enter the three character identifier as sent by the central office. Characters are entered with the dial
pad - refer to page 64.
A?may be entered as a “wildcard” character. It will match any incoming character in its position.
Enter the?character by pressing # on the dial pad until?appears in the display.

Program the other fields as explained above in Editing ICI Queue Assignments
.
? “wildcard” characters may be included in the Display Translation string. The character received
in the last
“wildcard” position of the Identifier field will replace any?character in the display
translation string during call display.

Select DONE to add this ICI.
or
Select ABORT to cancel adding this ICI.
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Tone Commander 40d120 Installation Instructions
Lucent
Custom ISDNAdding Incoming CalI Identifiers
IDENTIFIER: [ADD]
QUEUE: 01
TIMEOUT: 060 TIMEOUT QUEUE: 01
NEXT  DELETE ABORT DONE 
						

							Adding Call Appearances to Queues
Any call appearance may be assigned to a queue. All calls ringing on that call appearance will be prioritized
for answering based on the call appearance number,notthe Incoming Call Identifiers.

While the CA menu is displayed, select NEXT or LAST until the call appearance that you want to add
is displayed.
“Use ICI” will be displayed if the call appearance is not assigned to a queue.
A call appearance already has a queue assignment if “Use ICI” is not shown; use the EDIT
function explained above to change the queue settings or to use ICIs for this call appearance.

Select ADD to to add a new call appearance.
The Add Call Appearance menu will be displayed.

Edit the four fields as explained on the following page in Editing Call Appearance Queue
Assignments.

Select DONE to add this call appearance.
or
Select ABORT to cancel adding this call appearance.
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Tone Commander 40d120 Installation Instructions
CALL APPEARANCE: 4 Use ICI [ADD]
NEXT LAST EDITADDEXIT
CALL APPEARANCE: 4 CA 4 [ADD]
QUEUE: 8
TIMEOUT: 060 TIMEOUT QUEUE: 8
NEXT LASTEDITADD EXIT 
						

							Editing Call Appearance Queue Assignments

Select QUEUE from the Setup menu.
The Queue menu will be displayed.

Select CA from the Queue menu.
The Call Appearance menu will be displayed.

Use NEXT or LAST to scroll through the 22 call appearances.

Select EDIT to change the display translations, queue assignments, or timeout for the displayed call
appearance.
If “Use ICI” is displayed, calls ringing on this call appearance will be prioritized based on ICIs. To
assign the call appearance to a queue, use the ADD function explained on the next page.

NEXT moves between the CALL APPEARANCE, QUEUE, TIMEOUT, and TIMEOUT QUEUE fields.

Enter a text string (Display Translation) that will be displayed on the console to identify the call
appearance. Characters are entered with the dial pad – refer to page 64. If you do not edit this field,
“CA” followed by the call appearance number will be displayed.
In the example above,FIREis displayed for call appearance 1.
To remove a call appearance’s queue assignment and revert to using ICIs, select DELETE while
the cursor is in the Display Translation field, then select ENTRY.


Enter the queue number, timeout value (seconds), and timeout queue number with the dial pad.
Queues with a lower number have a higher priority (will be answered first).
Calls in queues 0-3 will be displayed immediately and displace the currently ringing call. Use
these queues only for emergency call types.
Calls in queues 4-8 remain in queue until the currently displayed call is answered.
If this call appearance is to remain in the same queue after the timeout period, set QUEUE and
TIMEOUT QUEUE to the same value.


The arrow keys move the cursor position.
DELETE allows you to delete individual characters or an entire field. A delete operation may be
canceled by selecting ABORT.


Select EXIT to store changes for this call appearance.
or
Select ABORT to cancel any changes.


You will be returned to the Call Appearance menu. Select another call appearance.
or
Select EXIT to return to the Queues menu.
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Tone Commander 40d120 Installation Instructions
QUEUE MENU [QUEUE]
ICICAEXIT
CALL APPEARANCE: 1 FIRE [CA]
QUEUE: 01
TIMEOUT: 060 TIMEOUT QUEUE: 01
NEXT LASTEDITADD EXIT 
						

							Timers
Calls on hold will recall the console after a timeout period. Separate timers are provided for Hold Recall,
Page Recall, Call Back Recall, NXF (incomplete transfer) Recall, and Ring Delay. If the console is
configured for Lucent Custom ISDN, there will be an additional timer for Callback Recall.
Each recall timer can be set to expire after 1-999 seconds, or disabled.
Configuration Sheet
Fill out the Recall Timers table on Configuration Sheet #4 (page 135) with the actual setting in seconds for
each timer.

Select TIMER from the Setup menu.
The Timer menu will be displayed.

Select the timer to be examined/changed with NEXT or LAST. Available recall timers are:
Ring Delay Page Recall
Hold Recall NXF (incomplete transfer) Recall
A Callback Recall timer is provided for Lucent Custom ISDN only.
NOTE– The Ring Delay timer allows a backup
console to ring onlywhen calls have not been
answered at the primary console. Loops must be optioned for Terminate (inbound calls only)
to use Ring Delay. When only one 40d console is installed,do notuse Ring Delay. The
default Ring Delay value is 0 (disabled). One ring is approximately equal to 6 seconds.

When the desired timer is displayed, select EDIT to change the value.

The arrow keys move the cursor position.
DELETE allows you to delete individual characters or an entire field. A delete operation may be
canceled by selecting ABORT.


Enter the new timer value with the dial pad. Enter0to disable a timer.


Select DONE to store the new timer value.
or
Select ABORT to cancel any changes.


You will be returned to the timer selection screen. Select another timer.
or
Select EXIT to return to the Setup menu.
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Tone Commander 40d120 Installation Instructions
TIMER: Hold Recall [TIMER]
VALUE: 120 Seconds
NEXT LAST EDIT EXIT
Lucent
Custom ISDN 
						

							40d120 Configuration Sheet #4
Recall Timers
TimerDefault
Value(seconds)
Actual Value(000-999 seconds)
Ring Delay 024
Hold Recall 12090
Page Recall 12060
Call Back Recall 12090
NXF Recall 120120
Loop Setup
CADefault Value
 Non-reserved = N
 Terminate Only = T
 Originate Only = O
 Priority Only = P
 Intercom = I
(Nat. only) UNUSED = blank
Actual Value(N, T, O, P, I,
blank)CADefault Value
 Non-reserved = N
 Terminate Only = T
 Originate Only = O
 Priority Only = P
 Intercom = I
(Nat. only) UNUSED = blank
Actual Value(N, T, O, P, I,
blank)
1NT12
2N
T13
3N
T14
4N
T15
5N
T16
6N
T17
7N
O18
8N
O19
920
10 21
11 22
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Tone Commander 40d120 Installation Instructions