Tone Commander 40d120 Installation Instructions

							Paging
The Tone Commander PA-40 Paging/Chime module may be used to interface the 40d console to a paging
system. The module includes a night bell chime, and background music control and connects directly to a
standard analog “POTS” telephone line. Power is provided separately. Refer to the PA-40 Paging/Chime
Module Installation Instructions, doc. #13-102698, for more information.
40d Programming Procedure
The 40d console is shipped from the factory with a preprogrammed PAGE button. Refer to the figures on
pages 38-41 of this document.


Press the MAINT key to enter Maintenance Mode.


Select SETUP.
The Setup menu will be displayed.


Select KEYS from the SETUP menu to enter key programming mode.


Press the PAGE key.
The data for the PAGE key will be displayed.


Select EDIT.
The Edit menu will be displayed.


Select NEXT from the menu.
The cursor will move to the NUMBER TO DIAL field.


With the dial pad, enter the POTS line telephone number designated for the PA-40 (as you would dial
it to access paging).


Select DONE to store the new Page setup.
or
Select ABORT to cancel any changes.
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Tone Commander 40d120 Installation Instructions
Figure 11– Paging Installation
DELETE will delete your choice of a single character (CHAR), all characters in a field
(FIELD), or the entire name/number entry (ENTRY). 
						

							Call Forwarding
Forward to Voice Mail or Other Extension
The Call Forward key can be used to forward calls to voice mail or another extension (night attendant,
guard station, etc.). No other hardware is required to set up the 40d with this option. To set the forward-to
extension number, see page 49.
Another option is to assign the network call forwarding feature to a spare key.
NOTE– No courtesy ring is provided on the 40d when incoming calls are forwarded.
Forward to Night Chime
Call forwarding can also be used to forward calls to a dedicated POTS line which is connected to a Tone
Commander PA-40 Paging/Chime Module. The PA-40 must be connected to the customer’s paging system.
Refer to the PA-40 Paging/Chime Module Installation Instructions
, doc. #13-102698, for more information.
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Tone Commander 40d120 Installation Instructions 
						

							Multiple Consoles
Special consideration must be given to console and network programming when multiple consoles are
involved. The following are typical multiple console applications.
Shared Call Appearances
Inbound calls to the Listed Directory Number (LDN) alert at all attendant console positions. When the first
responding attendant answers a call, it ceases to alert and display at all consoles, and the next call in
queue will alert and display at all consoles. The ringing format for consoles that are active will be
abbreviated (shortened). In this example two 40d consoles will be sharing ten call appearances.
Network Programming Issues
Prior to placing your telco order, please fill out the 40d120 Translation Order Guide #1for each 40d console
as explained below.
Console #1
Order twelve Primary Directory Number (PDN) call appearances, beginning at button #1. Enter this
information on lines 29 and 28 respectively. Enter the PDN on line 37 (if known). Also, enter the following
on line 37: CA#=1;CAQTY=12.
Subaddress two of the call appearances for outbound calls only. Enter “2 on line 30 and ”Yes on line 31.
NOTE– In this application the PDN of console #1 is also the Listed Directory Number (LDN) for the
user.
If interposition dialing to this console is desired, order a single secondary-only Directory Number (DN) to
appear on button #13. This DN will not be subaddressed. If you know what the DN is, enter it on line 39.
Also, enter the following on line 38: CA # = 13; CA QTY = 1.
Console #2
Order three PDN call appearances, beginning at button # 11. Using a copy of the 40d120 Translation Order
Guide #1, enter “3 on line 29 and ”11 on line 28. Enter the PDN on line 37 (if known). Also, enter the
following on line 37: CA # = 11; CA QTY = 3.
Subaddress two of the call appearances for outbound calls only. Enter “2 on line 30 and ”Yes on line 31.
Also, order 10 secondary-shared call appearances of console #1’s PDN. Enter this information on line 38.
NOTE– When the above is implemented at the C.O., calls to the LDN will be routed by the network to
both consoles. Up to 10 inbound calls will be accommodated. The eleventh caller will receive
busy tone. Console #1 can be called exclusively by dialing its secondary-only DN. Console
#2 can be called exclusively by dialing its PDN.
Console Programming Issues
Enter loop setup data for each console on 40d120 Configuration Sheet #3. Refer to the Loop Setupsection
for loop programming.
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Tone Commander 40d120 Installation Instructions
Lucent
Custom ISDNThe examples below apply to Lucent Custom ISDNonly. 
						

							Console #1

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Select LOOPS from the Setup menu.
Current loop settings will be displayed.

Program call appearances 1 through 10 and 13 as Terminate (T), 11 and 12 as Originate (O), and 14
through 22 as Unused (blank).
Console #2

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Select LOOPS from the Setup menu.
Current loop settings will be displayed.

Program call appearances 1 through 10 as Terminate (T), 11 as Non-reserved (N), 12 and 13 as
Originate (O), and 14 through 22 as Unused (blank).
NOTE– When the ORIGINATE button on the 40d or a DSS button on the 120d is pressed, the 40d
searches for an idle call appearance using the following order: 1) call appearances
programmed as Originate (O) in descending order, then 2) call appearances programmed as
Non-reserved (N) in descending order, and finally 3) call appearances programmed as
Priority (P) in descending order. Call appearances programmed as Terminate (T) or Unused
(blank) are never selected.
IMPORTANT– Each call appearance that is programmed at the 40d to be searched must also be
programmed in network translations as: not reserved, reserved for origination,
reserved for priority calls and origination. If a selected call appearance at the 40d is
not matched by a capable or existing call appearance at the network, any request by
the 40d for a call origination on this call appearance will be ignored by the network.
Main and Backup
Inbound calls to the LDN alert at the main attendant’s console. These calls will only alert at the backup
attendant’s console after a predetermined ring delay period. The backup attendant can cancel delayed
ringing at any time. Inbound calls to the backup attendant’s PDN are unaffected when delayed ringing is
invoked.
In this example two 40d consoles will be sharing ten call appearances. The main attendant will be
operating console #1, and the backup attendant will operate console #2.
Network Programming Issues
Set up console #1 and console #2 in the same manner as in the Shared Call Appearancessection above.
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Tone Commander 40d120 Installation Instructions 
						

							Console Programming Issues
Console #1

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Set up the loops as in the Shared Call Appearances
section for console #1 above.

Select KEYS.

Press the RING DLY button located between the TIME and CALL FWD buttons.
Ring delay information will be displayed.

Select EDIT.
Press the right arrow (-->) button repeatedly until the FUNCTION field reads “Not Used”.

Select DONE.

Select EXIT to return to the Setup menu.
IMPORTANT– As a precaution, the RING DLY key is removed from the main attendant’s console to
prevent inadvertent activation of the ring delay mode at this console.
Console #2

Press the MAINT key to enter Maintenance Mode.

Select SETUP.
The Setup menu will be displayed.

Set up the loops as in the Shared Call Appearances
section for console #2 above.

Select TIMER.
The Ring Delay timer should be displayed. If not, press NEXT repeatedly until it is displayed.

Select EDIT.

Enter the desired ring delay interval.
Valid values are 1-999 seconds.


Select DONE.


Select EXIT to return to the Main menu.
IMPORTANT– Ring delays will only apply: 1) to call appearances that are programmed in the loops
program as Terminate (T), 2) while the status lamp above the RING DLY key is
illuminated, and 3) if the Ring Delay timer is programmed with a value greater than 6
seconds (the interval of one ring cycle).
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Tone Commander 40d120 Installation Instructions 
						

							Main & Message Center
Inbound calls to the LDN alert at the main attendant’s console and all forwarded calls from busy or
unattended extensions alert at the message center console. Either console can be called directly by dialing
each console’s PDN.
In this example two 40d consoles, each with a different PDN, will be set up. The main attendant will be
operating console #1 and the message attendant will operate console #2. In this application, the PDN of
console #1 is also the LDN of the user.
Network Programming Issues
Prior to placing your telco order, please fill out the 40d120 Translation Order Guide #1sheet for each 40d
console as instructed below.
Console #1
Order the desired quantity of PDN call appearances, beginning at button #1. Enter this information on lines
29 and 28 respectively.
Subaddress two of the call appearances for outbound calls only. Enter “2 on line 30 and ”Yes on line 31.
Console #2
Order the desired quantity of PDN call appearances, beginning at button #1.
NOTE– Set up each station DN translation to call forward-busy and call forward-no answer to the
PDN of console #2. Instruct station users to call forward-variable their extensions to the
PDN of console #2.
Console Programming Issues
Set up each console’s call appearances using the loops program to match the capabilities programmed in
network translations.
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Tone Commander 40d120 Installation Instructions 
						

							Troubleshooting
40d Power-Up Diagnostics
When power is first applied to the 40d ISDN console, certain start-up routines are conducted by the
console processor to check its operating integrity. At its conclusion, the following display is shown:
When the above is shown, proceed to 40d Line Initialization Diagnostics
(page 78).
If the above is not showing, conduct the following checks:
1. Is there another display showing? If NO, proceed to Step 2. If YES, the following display is
probably showing.
If it is, set the slide switch on the rear panel of the 40d from MON to RUN. The desired display as
shown in Figure 1 will now be shown. Proceed to 40d Line Initialization Diagnostics
(page 78).
NOTE– If another display is showing, write it down verbatim, then conduct the following tests,
record the results, and call Tone Commander Customer Technical Support at
(800) 524-0024.

Can this display be displaced with the Maintenance Display when the MAINT button is
pressed? ___Yes ___No

Does this display return when the Maintenance Mode is exited? ___Yes ___No

If power to the 40d is removed then reapplied, does this display return? ___Yes ___No
2. If the display is blank with backlighting present, proceed to Step 3. If the display is blank without
backlighting present:

Reseat the modular jack connectors of the console mounting cord at the 40d120 Power
Supply (#102612) or alternate console power supply and at the console.

Verify that the 40d120 Power Supply or alternate console power supply is plugged into a
live AC power receptacle.

Verify that the voltage being fed to the console by the power supply is 34.0 to 56.5 VDC.
This voltage can be read across pins 7 and 8 on the console-end connector of the
mounting cord.

Replace the 40d console.
3. Press the MAINT button, the blank display with backlighting should be displaced by the
Maintenance Display.

If the Maintenance display is not shown, set the slide switch on the rear panel of the 40d to
Monitor. The following display should be shown:
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Tone Commander 40d120 Installation Instructions
NT: No Seal Current/U Not Synched
L2: TEI Unassigned TEI:N/A
L3: Down USID:N/A TID:N/A
NEXT LAST [40d] EXIT
Screen 1
TCS 40d Monitor
Option Switches: 1: OFF 2: OFF 3: OFF
Screen 2 
						

							If the display shown in Screen 3 above does not appear, temporarily remove power, reapply it, and
repeat Steps 1 through 3. If the results are the same, replace the 40d console.
If the Maintenance display displaces the blank display, proceed to 40d Line Initialization
Diagnosticsbelow.
40d Line Initialization Diagnostics
When power is applied to a 40d ISDN console that is connected to a fully configured and active ISDN line,
the Line Diagnostic display is automatically shown. Information within the display is continuously updated.
When the 40d and network are fully initialized, the display clears. A typical display transition is as shown
below.
When power is first applied:
When Layer 1 initializes:
When Layer 2 initializes:
When Layer 3 initializes:
Shortly thereafter, the display clears. Typically the above transition takes anywhere from 30 to 90 seconds.
When the display clears, proceed to 40d Call Origination Checkout
(page 79).
If the display does not clear, undertake the following:
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Tone Commander 40d120 Installation Instructions
NT: No Seal Current/U Not Synched
L2: TEI Unassigned TEI:N/A
L3: Down USID:N/A TID:N/A
NEXT LAST [40d] EXIT
Screen 4
NT: U Synchronized/Activated
L2: Established Awaiting TEI TEI:N/A
L3: Not Initialized USID:N/A TID:N/A
NEXT LAST [40d] EXIT
Screen 5
NT: U Synchronized/Activated
L2: Multi-Frame Established TEI:076
L3: Not Initialized USID:N/A TID:N/A
NEXT LAST [40d] EXIT
Screen 6
NT: U Synchronized/Activated
L2: Multi-Frame Established TEI:076
L3: Multi-point USID:000 TID:076
NEXT LAST [40d] EXIT
Screen 7
The RUN/MON switch is set to the MON
position. Return it to RUN position
to resume normal console operation.
Screen 3 
						

							1. Determine which display continues to show: Screen 4, 5, or 6.
2. Undertake the recommended troubleshooting procedures for the specific display shown.
If Screen 4 is showing continuously:
Check all line connections from the telco interface to the jack on the rear panel of the
console. Be sure to check all associated wiring, cables, connectors and jack panels.
Check that the ISDN line has been wired to:
- pins 4 and 5 on an 8-pin modular jack or
- pins 3 and 4 on a 6-pin modular jack
- the appropriate terminals on a 50 position punch-down block
Have the telco check the ISDN line at the CPE site.
Replace the 40d console.
If Screen 5 is showing continuously:
Check to see if a valid SPID format (3 to 20 numerical digits) is entered in the 40ds SPID
Program. If one is not entered, enter one, save, and exit.
Initiate a console Reset (select DIAG from the main Maintenance
menu/SYSTEM/RESET/YES). The Line Diagnostic display will automatically be shown.
Temporarily remove power from the 40d console for at least 30 seconds, then reapply it.
If Screen 5 persists, contact your service provider to verify that you have the correct SPID for
yuor line.
If Screen 6 is showing continuously:
 Verify that the correct SPID number is entered in the 40ds SPID Program. If necessary
verify the number with a local telco customer support representative. While viewing the
SPID display, select EDIT, then DONE.
 Re-enter the SPID Number, save, and exit.
 Verify that the SWITCH type value shown in the SPID display matches the serving central
office. If it does not, select EDIT, NEXT, NEXT, select the appropriate SWITCH type,
DONE, then press the MAINT button.

Initiate a Console Reset.

Temporarily remove power from the 40d console for at least 30 seconds, then reapply it.

If Screen 6 persists, replace the 40d.
3. With successful initialization, proceed to 40d Call Origination Checkout
below.
40d Call Origination Checkout
Press the ORIGINATE button. Dialtone should be heard and the following display will be shown:
Originate a call to any directory number using the dial pad. When this is done the following transition will be
displayed:
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Tone Commander 40d120 Installation Instructions
Screen 8
clock
DIAL Enter # XX:XX 
						

							then:
Only if the called party answers, the display will update to:
* This field may indicate a 10-digit, 7-digit, or abbreviated directory number (DN). If the DN
dialed has been assigned a name in the 40d database, a name will be shown.
Press the RELEASE button, then proceed to 40d Call Termination Checkout
(page 82).
If Screen 8 is displaced by either of the displays below, conduct the following troubleshooting procedures.
Screen 12 shows momentarily then clears.
or
1. Enter the Maintenance Mode, select SETUP, select LOOPS, and view the loop assignments for
the 40d console.
2. Verify that all call appearances (CA)s programmed for (ORIG)inate or Non-reserved (N/R) shown
in the LOOPS display are operational. To do so, from the Main Diagnostic menu, select, DIAG,
CALL, the first CA to be tested, then TEST. The following display will be shown:
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Tone Commander 40d120 Installation Instructions
DIAL Ringing 5720* XX:XX
Screen 10
Call Rejected by Network
LOCATION: Local Network CAUSE: 21
Call Reject
Screen 12
TALK Outgoing 5720* XX:XX
Screen 11
Awaiting Network Response XX:XX
Screen 13
DIAL Call Setup 5720* XX:XX
Screen 9