Tone Commander 524 Attendants Guide

							524
 Atte n d a n t’ s  G u id e 
						

							Introduction  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  1
Buttons and Indicators  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
524 Console  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
Line Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3
DSS (Direct Station Select) Buttons  .  .  .  .  .  .  .  .  .  3
Indicator Light Flash Rates  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4
Call Processing Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5
Console Ringing  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6
Incoming Call Indications  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6
Operation  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8
Call Answering  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8
Transferring Calls  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  9
Call Hold  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  12
Announcing Calls  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  13
Message Waiting  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  13
Call Release  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  14
Call Originating  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  14
Adjusting the Handset Volume  .  .  .  .  .  .  .  .  .  .  .  .  .  .  15
Adjusting the Ringer Volume  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  15
Setting The Clock  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  16
Ring Delays  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  17
DSS/Autodial Setup  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  19
Name Display Setup  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  21
Using a Headset  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  23
Console Care  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  23  
Contents
Tone Commander 524 Attendant’s Guide          i 
						

							FCC Warning
This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.
ii          Tone Commander 524 Attendant’s Guide 
						

							The Tone Commander 524 console provides an easy to use
answering position for Centrex or PABX lines. Calls may be put
on hold or transferred from the console. Autodialing, message
waiting light control, and station status display is provided for up
to 24 stations. Your system may have one or two attendant
positions.
The features of the Tone Commander 524 include:
PERSONALIZED
STATION
IDENTIFICATION– each station may be optionally displayed
with the user’s or department name.
DSS  (Direct 
Station Select)– autodials a station’s number with a single
button.
INDICATOR
LIGHTS– show the status of each line or station by
various flash rates.
RECALL – an unanswered call extended via a DSS
button will recall the console after a
number of rings set by the installer.
HOLD RECALL – calls left on hold longer than the time
selected by the installer will recall the
attendant.
AUTOMATIC
HOLD– the previous call is automatically placed on
hold when the ANSWER button or another
line button is pressed.
RING DELAY – the attendant can program the console to
begin ringing after the line or station has
rung from 1 to 9 times.
Buttons and indicators on the 524 console are described on the
following pages.  
In tr o d u c tio n
Tone Commander 524 Attendant’s Guide         1 
						

							Buttons and Indicators
524 Console
DIAL PAD
used for dialing
and accessing
system features.
DISPLAY
a 20 character display gives the attendant
diverse information during operation of the
console, including a ringing station’s number
or user name. A time of day clock is displayed
when the console is idle.  (see page 6)
CALL
PROCESSING
BUTTONS
(see page 5)
VOLUME
BUTTONS
adjust the
volume of
the console’s
ringer and
handset
receiver.
(see page 15)
LINE BUTTONS
select individual telephone lines for
calling or answering, and access
special features of your system such
as paging.
(see page 3)
DSS BUTTONS
(see page 3)
2          Tone Commander 524 Attendant’s Guide 
						

							Line Buttons
Line buttons connect telephone lines to the handset, for incoming
or outgoing calls. Some special features of your telephone system
such as paging are accessed via line buttons.
DSS (Direct Station Select) Buttons
DSS buttons originate and transfer calls to stations.
Spare DSS buttons may be used for autodialing (speed dialing)
frequently-dialed numbers.
HOLD LIGHTS
winking – line is on hold
flashing – line that has
been on hold for too long
is ringing at the console
LINE STATUS LIGHTS
off – line is idle, or special feature
is inactive
slow blinking – line is ringing,
but not yet at the console
(delayed ringing)
flashing – line is ringing at the
console, or special feature is
active
flickering – line is currently in
use at the console (I-Use line).
on steady – line is in use at
another console, or special
feature is active
STATION STATUS LIGHTS
off – station is idle
slow blinking – call is ringing at the
station, but not at the console
(delayed ringing)
flashing – call is ringing at both the
station and the console
on steady – station is busy; also
indicates a waiting message after
the MESSAGE button has been
pressed
flickering – station has been
selected for DSS dialing
Tone Commander 524 Attendant’s Guide         3 
						

							Indicator Light Flash Rates
    50% on, 50% off; slow rate
    50% on, 50% off; fast rate
    50% on, 50% off; very fast rate
    mostly off, with brief on flashes
    mostly on, with brief off flashes; fast rate
    mostly on, with brief off flashes; slow rate
flashing
fast flashing
flickering
slow blinking
winking
slow winking
= light on          = light off
3 seconds
4          Tone Commander 524 Attendant’s Guide 
						

							Call Processing Buttons
RELEASE
disconnects
the attendant
from a call RING DELAY
programs or
reads ring
delay values
for lines and
stations
ANSWER
answers the
ringing call
(line or
station) that
is shown in
the displayTRANSFER
used to
manually
transfer calls
or cancel a
DSS selection HOLD
puts the
selected line
on hold PICK UP
answers ringing
station calls not
shown in the
display (used
with DSS) MESSAGE
turns station
message
waiting lights
on or off
(optional)
Tone Commander 524 Attendant’s Guide         5 
						

							Console Ringing
Lines
1 or 2 warble tones every 4 seconds indicates a ringing
incoming call on any line.
Incoming call ringing rate is determined by the source of the call, and
depends upon the type of telephone system the 524 console is
connected to. Consult with the installer for your system’s ringing rates.
Stations
1 (or 3) steady tones every 4 seconds indicates unanswered
station ringing or recall.
The number of tones heard during ringing station calls is selectable
by the installer.
Incoming Call Indications
Ringing calls are queued for answering in the order received.
The display will show the source of the oldest ringing call. The
number of additional calls waiting to be answered is shown on the
right side of the display.
 When a line is accessed and another line rings, the ringing tone is
shortened. This feature allows attendants to process calls with less
background ringing at the console.
 
RNG LIZ BARRETT    3
an unanswered call ringing at a station,
with three additional ringing calls
6          Tone Commander 524 Attendant’s Guide 
						

							The abbreviation for the type of call will be followed by a name if
the line or station has been programmed with a name display.
Otherwise, the line or station number will be displayed.
 INC line # or name
incoming attendant call
 RNG station # or name
unanswered station call
 RCL station # or name
unanswered station call previously
transferred by the attendant
 HLD line # or name
call that has been left on hold too long
Tone Commander 524 Attendant’s Guide         7